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CB - Group Seminar-Gifting Behaviour
CB - Group Seminar-Gifting Behaviour
CB - Group Seminar-Gifting Behaviour
ABHISHEK C A
ANOOP A
ANUSHA S
APOORVA
INTRODUCTION
Gifts are particularly interesting part of consumer behaviour.
Gifting is an act of symbolic communication with explicit and
implicit meanings ranging from congratulations, love and regret to
obligation and dominance.
The nature of relationship between gifts giver and gift receiver is
an important consideration in choosing a gift.
The model of the relationship between various combination of gifts
givers and gift receivers in the consumer gifting process reveals the
following five gifting subdivisions:
(1)Intergroup gifting,
(2)Inter category gifting,
(3)Intra group gifting,
(4)Interpersonal gifting, and
(5) Intra personal gifting.
Emotions Of Gift Giving
• The process of gift giving allows for communication to occur between the
giver and receiver. This communication establishes the nature and depth of a
relationship .
• Since the gifting function is an important communication, givers usually
choose their messages cautiously.
• Gift giving is often a highly emotional action due to the perceived importance
the exchange has on the status of the relationship.
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• Uncertainty in the gift exchange is often the reason for anxiety.
• The obligatory nature of the exchange and notions of reciprocity can also
trigger anxiety.
• Anxiety is not the only emotion related to gift giving. Other emotions could
include surprise, happiness, disappointment, excitement, or rage.
• The cause of these emotions are of interest to consumer behaviourists to better
understand the needs of the consumer within the gift selection and
presentation environment.
NEGOTIATIONS IN GIFT GIVING
In addition to emotions, specific behaviours occur during gift giving. Negotiation and bargaining are
example behaviours that are prevalent in gifting situations. Some researchers may argue that all gift giving
is a negotiation due to a cost being assigned to the gift for the giver and a benefit of the gift to the receiver.
That is high cost has been correlated with increased trustworthiness. Increased trustworthiness, in turn,
resulted in more positive negotiation behaviour through bargaining through concessions and punitive
strategy (Large 1999). Reciprocity is another element of gift negotiation. That is how much one gets back
for the worth he/she gives when his/her turn comes for gifting or receiving. This allows for parameters to
be established in the gift giving exchange which is explained through social exchange theory. Ivan Nye
(1979) describes the negotiation as the human desire to avoid “costly behaviour and seek rewarding
status, relationships, interaction, and feelings so that their profits are maximized.” This theory may
seem to minimize any altruistic tones of gift exchange (Komter and Vollebergh 1997).
Dimensions of Gift Giving
PRESTATION - It is the middle stage of the gift giving cycle. During this stage,
the recipient and giver have often established a specific time, place, and date for
the gift exchange to occur.