Qno; 01 When should you use an indirect approach in delivering a negative

news message? Explain your answer to the class.

The indirect approach carries negative news between a positive beginning sometimes called a
buffer or cushion and a conclusion. Your negative message may include justification or reasons
for such a decision.  When the bad news may have a significant impact on the recipient or you
don't know them very well, you may prefer to use the indirect approach.

Qno; 02 Ask five friends which they would prefer: negative news in a direct or
indirect format? Why? Discuss your results with a classmate.

They preferred negative news in an indirect form. Because the indirect method starts with good
news and moves on to bad news. In all other cases, the indirect method is often the most
effective. If the bad news comes first, many readers will skip the letter and miss the opportunity
to make a positive impression and explain their reasoning. Consequently, the indirect method
encourages the reader to read the entire message.

Qno; 03 Sales have decreased for two consecutive quarters at your business.
You have been instructed to inform your sales team that their hours, and base
pay, will be reduced by 20 percent. While you may have a few members of your
sales team that are underperforming, you want to retain the entire team. Write a
negative news message in a direct or indirect approach informing your sales
team of the news.

We would like to thank everyone in our sales department for their dedication and hard work over
the past two years. Unfortunately, however, the company has seen sales decline for the past two
quarters in a row. This is a bit disappointing for all of our team. But to keep loyal employees
busy for the company and its better future, we need to cut our working hours and base wages by
20%. For some reason, some members may not be able to fully fulfill their responsibilities, but
we hope that everyone will work harder than ever and show their dedication to us so that we can
reach a much better position as a team earlier.

Qno; 04 You have observed and documented an employee being late and taking
long breaks for the past two weeks. Write out a brief summary of the
conversation you need to have. You may be assigned to another classmate for a
role-playing exercise. Share and compare with your classmates.

Before discussing your concerns in a conversation, you should first check the status of the
employee. Once you understand the situation, you can immediately address the problem, but
don't forget to show sympathy. This means that even if the employee is okay with it, you need to
confirm it with a series of questions. This will show that he is willing to share his personal
interests. Then you need to adjust how the conversation develops. Whatever the direction of the
conversation, I will end the conversation with the confidence that he can still fix what he has
done in the last two weeks or support him if the employee really needs a break. After the
discussion, you should be able to achieve the goal of getting employees to come to work on time
and to show up during breaks