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<h2>Introduction</h2>
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<p style="margin-bottom: 0in; line-height: 15.95pt;">An employee in this class
is responsible for technical analysis work with an emphasis on internetworks and
telecommunications. Under general direction, employees are required to exercise
extensive initiative and independent judgment in selection of work methods and
formulation of recommendations to meet program needs, objectives, and goals. </p>

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<h2>Nature Of Work</h2>
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<p>Employees coordinate and monitor the work of other team members in the
completion of specified assignments. Tasks require that the employees consult with
user departmental personnel, other departmental technical staff, and other network
team members in order to resolve technical issues. Under general supervision,
employees are expected to exercise considerable initiative and independent judgment
in selecting work methods and performing assigned tasks. Employees in this class
are subject to on-call status on a rotating schedule to provide 7 day/24 hour per
day service and, at times, are required to work unusual hours to accommodate
installation, maintenance and/or upgrading of city networks. Work is reviewed while
in progress and upon completion through discussions and reports submitted.</p>
<p>Assist management to ensure departmental objectives are met, programs are
maintained, participate in the development and maintenance of policies and
procedures to ensure compliance with relevant laws, regulations and standards.</p>
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<h2>Examples of Duties</h2>
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<p><span style="text-decoration: underline;">Problem Determination and
Resolution:</span> uses remote monitoring tools, protocol analyzers and other
network monitoring tools to accurately diagnose network problems or network
performance degradation, and takes appropriate corrective actions; provides second
level technical support for virtual infrastructure, virtual networks, SAN storage,
Microsoft Windows Servers and related network services which may include operating
system, backup/recovery systems, file and print sharing, email, network protocol
services, data protection and replication, and other application access services.
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<p><span style="text-decoration: underline;">Project Management and Technical
Supervision:</span> manages high profile/high impact network projects; coordinates
and monitors work of technical team members; participates in training programs to
develop new skills and maintain existing competencies; conducts training for other
technical staff in areas of expertise.</p>
<p><span style="text-decoration: underline;">Management of the Developmental
Lifecycle:</span> research and advise development teams of potential issues.
Provide assistance with modeling and conduct testing of applications using common
testing tools.</p>
<p><span style="text-decoration: underline;">Business Continuity and Incident
Response:</span> Lead and/or assist in the analysis of events and participate as a
member of the incident response team.  Communicate incidents updates to internal
team members as appropriate.  Assist in the management and testing of the Business
Continuity Plan (BCP). </p>
<p><span style="text-decoration: underline;">Remain informed of new developments
and technology trends:</span> Research, evaluate and report on new technology
trends as appropriate to the organization.  Make recommendations to the department
on desirable and beneficial additions and developments.  Work with other
departments to advise on new and existing technology.</p>
<p style="margin: 3pt 0in; line-height: 15.95pt;">Performs related work as
required.</p>
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<h2>Knowledge, Skills & Abilities</h2>

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<span style="text-decoration: underline;">Knowledge of:</span> Networking
protocols, monitoring tools, and services; virtual network switches, storage
systems, physical and virtual servers and desktops. VMware vSphere, VMware Horizon,
Microsoft Windows Servers, Exchange Servers, Active Directory Services, monitoring
tools, protocol analyzers, network load balancers, SAN storage management, backup
and disaster recovery solutions.
Diagnostic and troubleshooting virtual infrastructure and SAN storage; operating
system performance measurement; physical hardware problem isolation and resolution
techniques. Storage and compute migrations, operating system upgrades.
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<div><span style="text-decoration: underline;">Ability to:</span>  Learn new
technologies; design, implement and troubleshoot enterprise class storage and
compute resources, on-premises and cloud based hardware; train user and subordinate
personnel; coordinate and review the work of others; express oneself clearly and
concisely, both orally and in writing; establish and maintain effective working
relationships with others. </div>
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Preferred:</strong></div>
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<div><span style="text-decoration: underline;">Considerable knowledge of</span>:
LAN and WAN topologies, networking protocols, monitoring tools, and services, cisco
and VMware switches, storage systems, physical and virtual servers, data center
virtualization, network virtualization, desktop virtualization and mobility, cloud
automation and management.
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<div><span style="text-decoration: underline;">Working knowledge of:</span> VMware
vSphere, Microsoft Windows Servers, Active Directory Services, monitoring tools,
protocol analyzers, SAN storage management, network load balancers, backup and
disaster recovery solutions.</div>
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 <h2>Minimum Qualifications</h2>
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Graduation from an accredited college or university with a bachelor’s degree in
computer science or a related field and one (1) year of progressively responsible
experience in computer programming and hardware and in telecommunications and
analysis; or Graduation from an accredited college or university with an
associate’s degree in computer science or a related field and three (3) year of
progressively responsible experience in computer programming and hardware and in
telecommunications and analysis.

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<h2>Licenses or Certifications</h2>
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Certification in two of the three following specialties preferred: VMware VCP,
Microsoft MCSE or Cisco CCIE.
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<p>Possession of a valid drivers license </p>
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<h2>Examination</h2>
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<p>Evaluation of education and experience. Drug testing is included in all pre-
employment processing.</p>

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<h2>Comments</h2>
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Employees may be required to work rotating shifts, including nights, weekends,
holidays and overtime as needed. During periods when the Mayor issues an emergency
declaration for the City of Tampa, all employees may be required to work in
preparation, response or recovery activities related to the stated emergency.

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<h2>Conclusion</h2>
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<p>HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register before you
begin the application process. This will enable you to view and re-use information
from previously submitted applications to complete and submit any future
applications. Please make certain your application is complete and the information
you provide clearly demonstrates that you possess the minimum job qualifications as
stated in the job announcement. Resumes can be submitted in support of an
application, but not in lieu of an application. Resumes and copies of
certifications or other required documents may be attached to your online
application.</p>

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