1.

you agree that you have no right or title in or to any content that appears in the Services, including without
limitation the virtual enhancements or currency appearing or originating in the Services and Games, whether
earned in a game or purchased from Top Games, or any other attributes associated with an Account or stored
on the Services
2. Top Games does not recognize the transfer of game accounts. You may not purchase, sell, gift or trade any
Account, or offer to purchase, sell, gift or trade any Account, and any such attempt shall be null and void.
3.  Top Games does not recognize any purported transfers of virtual goods executed outside of the Games, or the
purported sale, gift or trade in the "real world" of anything that appears or originates in the Games. Accordingly,
you may not sell in-game enhancements or currency for "real" money, or exchange those items or currency for
value outside of the Games. Any such transfer or attempted transfer is prohibited and void, and will subject
your Account to termination.
4. In the Services you may purchase, with "real world" money, a license to use (a) "virtual enhancements",
including but not limited to Gems for use in the Services and Games; and (b) other goods or services
("Merchandise"). ALL PURCHASES AND REDEMPTIONS OF VIRTUAL ENHANCEMENTS MADE THROUGH
THE SERVICE ARE NON-REFUNDABLE.
5. You can order Virtual Enhancements by visiting the In-Game Shops, accessing a third party payment gateway,
confirming the particulars of your purchase and re-affirming your agreement to these Terms. When you place
an order to purchase Virtual Enhancements from our Service, you will receive an in-game confirmatory
message that will contain details of the items you have ordered.
6. For Virtual Enhancements, your order will represent an offer to us to purchase the relevant product(s) which will
be accepted by us when we make the Virtual Enhancements available in your account for you to use in our
games or debit your credit card or other accepted/approved payment method, whichever comes first.
7. The provision of Virtual Enhancements for use in the Services and Games is a service provided by Top Games
that commences immediately upon acceptance by Top Games of your purchase. By ordering Virtual
Enhancements you agree and accept that Top Games will provide them to you immediately following
completion of your purchase. If you reside in the European Union and you purchase an enhancement from Top
Games, you have the right to withdraw from a purchase within seven calendar days, commencing on the day
after the date of purchase (the "Cooling Off Period"). However, you lose your right of withdrawal if the
performance or use of the enhancements begins before the end of the Cooling Off Period. No such Cooling Off
Period applies to other jurisdictions and all purchases and redemptions of Virtual Enhancements are
considered final and non-refundable upon delivery of the Virtual Enhancements to your account. You
acknowledge and agree that, under no circumstances will refunds be issued by Top Games.

1. without limiting the foregoing, neither top games nor its affiliates, licensees or subsidiaries,
or any of their directors, employees, agents, attorneys, third-party content providers,
distributors, licensees or licensors (collectively, “top games parties") warrant that the
service will be uninterrupted or error-free.
2. you acknowledge and agree that, to the fullest extent permitted by any applicable law, the
disclaimers of liability contained herein apply to any and all damages or injury whatsoever
caused by or related to use of, or inability to use, the service under any cause or action
whatsoever of any jurisdiction, including, without limitation, actions for breach of warranty,
breach of contract or tort (including negligence) and that the top games parties shall not be
liable for any indirect, incidental, special, exemplary or consequential damages in any way
whatsoever arising out of the use of, or inability to use, the service.
3. you further specifically acknowledge that the top games parties are not liable, and you agree
not to seek to hold the top games parties liable, for the conduct of third parties, including
other users of the service and operators of external sites, and that the risk of the service and
external sites and of injury from the foregoing rests entirely with you.
4. under no circumstances will the top games parties be liable to you for more than the amount
you have paid top games in the one hundred and eighty days (180) days immediately
preceding the date on which you first assert any such claim.
5. you acknowledge and agree that if you have not paid top games any amounts in the one
hundred and eighty days (180) days immediately preceding the date on which you first
assert any such claim, your sole and exclusive remedy for any dispute with top games is to
stop using the service.
6. some jurisdictions do not allow the exclusion of certain warranties or the limitation or
exclusion of liability for certain types of damages. therefore, some of the above limitations
in the section may not apply to you.
Notification

I am VadVoci from server 513 and I have the Identification Number 85917276 and according to
your terms and conditions regarding liability articles 3.1., 3.2., 3.3. also corroborated with
Directives of the European Union nr. 2011/83/EU, 2001/95/CE, 2020/1828/CE I am hereby
requesting to be reimbursed for the packages I have purchased on the following dates with the
following identification numbers …………………….. and that have been paid for with the
following bank card ……………….. .

The reasons sustaining my current demand lays in the fact that your game application is not
working properly having many bugs. The many errors that occur while playing the game have
caused me to lose many of the investments I have made in order to develop the account. Therefor
my losses need to be compensated because all have happened because of the underdevelopment of
the game application.

According to the European Union legislation the term of 180 days does not apply in the European
Economical Space and also the liability limitation regarding the breach of warranty, breach of
contract, tort and also negligence, are as well not applicable.

The consumer of digital products has the right to be informed of the product characteristics, the
total price, the post-sale services, the dispute and resolution solutions, also regarding the content of
the software and how to use it.

I would also like to underline the fact that losing the benefits which have been purchased was
caused of the errors/bugs that exist in the game. So, basically, the benefit the digital goods that I
have purchased were lost and the loose was caused by Top Games.

It also can be argued that there is intention not only negligence in Top Game conduct because by
determining the loose of army/power in the game, trough bugs/unfixed errors, you determine
players to buy even more packages to regain the power that was lost. The intention/negligence is
proved by the fact that the errors and bugs have been notified to you and yet were not fixed.

Therefor I demand a full refund for the purchases I have operated, thank you.