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SERVICE DELIVERY GUIDELINE

1.1 LONG SDCCH MEAN HOLDING TIME

Long SDCCH mean


holding time

Check TCH congestion

Congestion
YES Add TCH capacity
on TCH?

NO

Check SMS performance

Many SMS Perform SDCCH


YES 1
messages? redimensioning

NO

Check BTS error log

HW fault? YES Swap & repair faulty HW

NO

Check random access performance

Check frequency plan

Perform drive test

Many false Change frequency and


YES
accesses? reduce interference

NO

END

1
SDCCH redimensioning can also be performed automatically and
dynamically with the feature “Adaptive configuration of logical channels”

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Service Delivery Guideline for Radio Statistics AnalysisService Delivery Guideline for Radio Statistics Analysis
© Ericsson. Ericsson Wide Internal
SERVICE DELIVERY GUIDELINE

1.2 SHORT SDCCH MEAN HOLDING TIME

Short TCH mean


holding time

Check number of dropped calls

High dropped call YES


Perform Dropped Call
rate? Analysis

NO

Check handover performance

Check handover
Many handovers YES parameters, tune HO
out from cell?
relations if needed

NO

Many intra-cell YES


Check intra-cell
handovers? parameters

NO

Check HW

Faulty tranceiver? YES Swap & repair HW

NO

Perform drive test

Radio design in the area NO Mechanical tuning


according to plan?

YES

END

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Service Delivery Guideline for Radio Statistics AnalysisService Delivery Guideline for Radio Statistics Analysis
© Ericsson. Ericsson Wide Internal
SERVICE DELIVERY GUIDELINE

1.3 SDCCH CONGESTION

D
SDCCH
congestion
Check channel configuration

Check HW Same for all Change channel


NO configuration
availabilty cells in area?

YES
Low See TCH & SDCCH
YES
availability? availability
Is cell
broadcast YES
Avoid cell broadcast
NO
used? if possible

Check site
position
NO
Check and
increase CRH
YES Check traffic trend
Location
area border?
YES
Change location
area border Short term No activity
NO YES
traffic growth?

Check TCH
traffic NO

Add TCH
TCH capacity and/or Check SDCCH mean holding time
YES
Congestion? Assignment to
other cell or CLS
NO

Long mean YES Check HW and number


Check SMS activity holding time? of false accesses

NO
Many SMS Redimension
YES
messages? SDCCH
1
Check SDCCH dimensioning

NO

Check periodic registration Underdimensioned YES


Redimension
SDCCH? SDCCH

NO
Too frequent Consider changing
YES
registrations? registration interval END

NO

D
1

SDCCH redimensioning can also be performed automatically and dynamically with the feature “Adaptive
configuration of logical channels”

3(11 GPD/P-00:0019 GPD/P-


00:0019 Rev B
Service Delivery Guideline for Radio Statistics AnalysisService Delivery Guideline for Radio Statistics Analysis
© Ericsson. Ericsson Wide Internal
SERVICE DELIVERY GUIDELINE

1.4 POOR SDCCH AND/OR TCH AVAILABILITY

SDCCH & TCH


availability

Check NUMREQBPC
(RLBDP), set to number
Cell synth hopping? YES
of channels

NO

Check that NUMREQBPC


Cell baseband YES is set to SYSDEF and that
hopping? number of frequencies is
correct
NO

Check BTS Error log

HW problems? YES Replace & repair faulty


HW
NO

Check transmission

Transmission Perform more


YES HW fault? YES
problem? investigations

NO
NO

Add transmission
Check loaded SW Capacity problem? YES
capacity

NO

Change or repair
transmission equipment

Missing SW Contact NMC to


YES
correction? load correct SW

NO

END

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Service Delivery Guideline for Radio Statistics AnalysisService Delivery Guideline for Radio Statistics Analysis
© Ericsson. Ericsson Wide Internal
SERVICE DELIVERY GUIDELINE

1.5 RANDOM ACCESSES NOT APPROVED

Not approved
random accesses

Check BSIC allocation

Check frequency plan

Access burst from Change BSIC or


YES
another co-channel cell frequency plan

NO

Check cell parameter setting

MAXTA too low? YES Increase MAXTA

NO

Check site location

Consider tilting or
High located site? YES
lowering site

NO

Check SAE

Software file
YES Increase SAE
congestion?

NO

Check ICM, run FAS if needed

Check if unknown access code

High noise floor? YES Reduce interference

NO

END

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Service Delivery Guideline for Radio Statistics AnalysisService Delivery Guideline for Radio Statistics Analysis
© Ericsson. Ericsson Wide Internal
SERVICE DELIVERY GUIDELINE

1.6 LOW TCH ASSIGNMENT SUCCESS RATE

Low TCH
assignment
success rate

Check TCH congestion

Congestion Add transceivers and/or


YES
on TCH? tune Assignment to other
cell and CLS.
NO
Check output power, check if cell reaches
too far by TA distribution with MRR

Check output power Wrong parameter


Low output power? YES YES Rectify parameters
parameters setting?

NO
NO
Check BTS Error Log
Check signal strength of
BCCH and TCH
NO
Contact NMC to
HW fault? YES swap & repair HW
Low SS for call
access?
NO
YES
Check coverage plots
Adjust TCH output
power
Perform drive tests

Dominant
NO Add BTS
server exists?

YES

Check interference with


ICM, FAS and/or MRR

Disturbance
Improve & adjust
on SDCCH or YES
frequency plan
target TCH?

NO

END

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Service Delivery Guideline for Radio Statistics AnalysisService Delivery Guideline for Radio Statistics Analysis
© Ericsson. Ericsson Wide Internal
SERVICE DELIVERY GUIDELINE

1.7 DROPPED CALLS ON TCH

Dropped calls on TCH Check frequency plan,


High ICM? YES external interferers
F and/or filters
Check locating parameters NO

High timing Check site location &


YES
advance? TALIM
Bad parameter Correct parameter
YES
setting? setting
NO

NO Check lost handovers

Check radio network features

Most dropped calls Perform handover


YES
during handover? analysis
Power regulation Correct power regulation
NO
used properly? parameters
NO
YES
Check site position
Check output power

Site covering Remove site or change


YES
too much? frequency
Power balance? NO Adjust output power
NO
YES
Check BTS error log

DTX used? NO Introduce DTX

HW fault? YES Swap & repair HW


YES

Frequency Activate frequency NO


NO
hopping used? hopping
Check link quality
YES

Check dropped call


reason Perform link
Transmission fault? YES
investigation

Perform interference NO
Bad quality? YES analysis with MRR
and/or FAS
NO Best server exists? NO Add site

Low signal strength? Perform low signal YES


YES
strength analysis
Check MS fleet
NO
Perform drive tests

Missing neighbours YES Run NCS Perform MTR/CTR/MRR


suspected? etc. recordings
NO Perform site survey

F END
Check antenna installation

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Service Delivery Guideline for Radio Statistics AnalysisService Delivery Guideline for Radio Statistics Analysis
© Ericsson. Ericsson Wide Internal
SERVICE DELIVERY GUIDELINE

1.8 HANDOVER ANALYSIS

E
Handover
analysis
Select worst relation

Start Inter-BSC/MSC
External? YES
analysis
Check successful handovers per cell
NO NO

Next cell
High ratio of
High ratio of lost High ratio of
urgency
NO handovers? retensions?
Success below x%? handovers?

YES
YES YES
Check handover activity

Check up- and down link interference with


MRR, FAS ICM, TEMS
More than x NO
handovers
Check frequency plan
performed?

YES Check handover related parameters such as


relations, missing relations (using NCS), BA-list,
Check site location BSIC, hysteresis, offsets, etc.

NO Check if K or L locating is used


Important cell?

YES Check if many ping-pong


handovers
Check handover flow
Check if assignment handovers
are used

Uneven flow?
Check if cell has HW problems

YES

Check if congested target cell


Difference in
NO
performance in out-
and incoming? Check SAE

YES
NO Perform measures to
Focus on bad direction improve performance

E END

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Service Delivery Guideline for Radio Statistics AnalysisService Delivery Guideline for Radio Statistics Analysis
© Ericsson. Ericsson Wide Internal
SERVICE DELIVERY GUIDELINE

1.9 NO OR FEW HANDOVER ATTEMPTS

No or few
handover
attempts

Check neighbouring cell relations,


use NCS if necessary

Unnecessary
Remove unnecessary
neighbouring cell YES
relations
relations?

NO

Check locating parameters

Unfortunate Rectify parameter


YES
parameter setting? setting

NO

Check BTS definition

BTS defined but Rectify parameter


YES
not in service? setting

NO

END

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00:0019 Rev B
Service Delivery Guideline for Radio Statistics AnalysisService Delivery Guideline for Radio Statistics Analysis
© Ericsson. Ericsson Wide Internal
SERVICE DELIVERY GUIDELINE

1.10 UNSUCCESSFUL HANDOVERS

Unsuccessful B

handovers

Delayed handover Check handover


Check congestion decision
YES
parameters
performance

NO
TCH congestion? YES Add TCH capacity
Check use of radio
features
NO

Check SAE setting


Are all radio Introduce unused
YES
features used? features

SW congestion? YES Increase SAE

NO
NO

Check coverage
Check neighbouring cell definitions

Check interference, run MRR


Wrong cells Remove incorrect
YES and/or FAS; check ICM
defined? definitions

NO Perform drive test

Missing Run NCS, add


YES missing relation
neighbours?

Timer expiry after


NO
MS is lost?

Too many Remove unnecessary


YES
neighbours? relations
YES

NO

Too many Low SS on cell


Review and correct the YES Improve coverage
measurement YES border?
defined MBCCHNO
channels?
NO

NO NO

Reduce interference for


Check Locating parameters Bad quality? YES
potential candidate

Strange or corrupt C
YES Rectify parameters
parameter setting?

NO

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Service Delivery Guideline for Radio Statistics AnalysisService Delivery Guideline for Radio Statistics Analysis
© Ericsson. Ericsson Wide Internal
SERVICE DELIVERY GUIDELINE

Check BTS Error Log

HW fault? YES Swap & repair HW

NO

Check link quality

Transmission fault? YES Improve transmission

NO

Perform site visit

Check antenna
installation

Antenna connected
YES Change feeder
to wrong feeder?

NO

Incorrect downtilt? YES Rectify tilting

NO

Change antenna
Hidden antenna? YES
position

NO

Bad antenna
YES Rectify installation
installation?

NO

END

11(11 GPD/P-00:0019 GPD/P-


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Service Delivery Guideline for Radio Statistics AnalysisService Delivery Guideline for Radio Statistics Analysis
© Ericsson. Ericsson Wide Internal

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