Lea Rachel Bamouni

Chadwell Heath RM6 4JE

bam4b@yahoo.com
+44 7455 441274

Work Experience

Cover Supervisor
SupplyNow - East London
December 2021 to Present
• Supervise work that has been set by the teacher and respond to any questions from students.
• Ensure students are aware of the learning objectives at the start of the lesson and are able to reflect
upon their learning at the end.
• Be aware of and support difference and ensure that students have equality of access to opportunities
to learn and develop.
• Provide feedback to the appropriate teacher including the work set and the students' response.
• Support the day to day work of the Academy as directed when not supervising classes - this will include
break and lunchtime duties, invigilating exams and providing in class learning support.

Customer Service Advisor (Full-time)

QATC - Hockley
April 2021 to July 2021
• Provided assistance to clients
• Answered phone and assisted clients and customers with changes
• Scheduled reservations for customers
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Wrote call center scripts
• Maintained up-to-date knowledge of customer accounts
• Created customer appointments

Exam Invigilator
Antruk - London
May 2019 to March 2020
Assist with the preparation of rooms prior to examinations
To maintain the examinations attendance register
To ensure that examinations start and end on time displayed
Collect items not allowed in the examinations rooms

Passenger Service Agent

Swissport International Ltd. - Stansted Airport
September 2018 to November 2018
Ryanair
• Greeted and checked-in airline passengers
• Assisted passengers on arriving domestic and international flights
• Checked-in passenger baggage
• Rescheduled passengers with flight interruptions
• Documented all international departures
• Assisted unaccompanied minors (UMs)
• Assisted passengers with absent baggage
• Verified passenger departure documents
• Produced all required business documentation

Cleaner (part-time)
Always Spring Clean ltd - Epping
February 2017 to March 2018
Cleaning private properties
• Followed procedures for efficient water management of linens
• Maintained commercial buildings
• Efficiently cleaned and vacuumed facilities, offices, properties and buildings
• Dusted computers
• waxed, mopped and polished floors

Full Time Parent

Fulltime Parent
July 2010 to 2016
Responsible for cooking, cleaning, budgeting and maintaining the smooth running of the family
home.
• Organising stimulating activities, appointments and assisting with homework.
• Undertaking routine maintenance of house
• Ensuring all relevant paperwork is filed and payments are made on time.
• Remaining focussed on the task in hand and dealing effectively with problems as they arise.

Passenger Service Agent

Alyzia - France
January 2007 to December 2009
• Greeted and checked-in airline passengers
• Assisted passengers on arriving domestic and international flights
• Checked-in passenger baggage
• Rescheduled passengers with flight interruptions
• Documented all international departures
• Assisted unaccompanied minors (UMs)
• Assisted passengers with absent baggage
• Verified passenger departure documents
• Produced all required business documentation

Royal London Hospital Cleaner

ISS Mediclean Ltd
June 2004 to April 2005
• Clean and scrub hospital floors
• Gather trash and empty trash bins
• Service and clean bathrooms
• Clean and polish furniture and fixtures
• Mix water and detergents to make potent but safe cleaning material
• Polish floors and shampoo carpets
• Clean lab equipment as required
• Clean chimneys and connecting pipes

Passenger Service Agent

Aéroport De Paris ADP
March 2003 to April 2004
• Greeted and checked-in airline passengers
• Assisted passengers on arriving domestic and international flights
• Checked-in passenger baggage
• Rescheduled passengers with flight interruptions
• Documented all international departures
• Assisted unaccompanied minors (UMs)
• Assisted passengers with absent baggage
• Verified passenger departure documents
• Produced all required business documentation

Education

GCSE in Literature in Customer Service

Lycee Georges Braque High School
September 1991 to July 1995

Skills
• Outlook (5 years)
• Typing (1 year)
• Customer Service (7 years)
• Call Center (Less than 1 year)
• Customer Support (Less than 1 year)
• Multilingual (10+ years)
• Bilingual
• Customer Care (Less than 1 year)

Languages

• French - Fluent