 BSBLDR602 Provide leadership across the organisation

Student Name: Oktaviana

Student ID: TWIOO9220

 TASK 1: Communicate organisational mission and goals
Introduction Max Lionel Realty (MLR)
Max Lionel Realty (MLR) was founded in 2008 by property developer Max Lionel. The company
currently employs approximately 100 people, 80 of whom are licensed real estate agents. The
organisation manages property sales and rentals (both residential and commercial) on behalf of
a range of clients. Max Lionel Realty has been a member of the Real Estate Institute of Victoria
(REIV) since 2008 and proudly follows the REIV Code of Conduct.

Incident report

1. DETAILS OF PERSON MAKING REPORT

Name: Oktaviana____________________________________________________________

Position: operational general manager Job Title:_Incident Report

2. DETAILS OF INCIDENT

Date: 14/05/2022 Time: 10:00 am

Location: Emergency exit stairwell ______________________________________________

Describe what happened and how: customer was running late so she chose to leave by use
exit door. Then she was falling and breaking her wrist.

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

SUGGEST CORRECTIVE ACTIONS

1. Call ambulance immediately

2. Investigate and clean the stairwell

3. Only allow authorize person to use stairwell in case of emergency

issue._____________________________________________________________________

__________________________________________________________________________
3. DETAILS OF WITNESSES

Name: Alisa ________________________________ Job title: Administrator _____________

Name: John _______________________________ Job title: Administrator _____________

Name: Ni Luh Sriasih_________________________ Job title: HR officer ________________

Sign: ______________________________________ Date: 14/05/2022

__________________________________________
Injury report
Status:  Employee  Contractor  Other

Outcome:  Near miss  Injury

1. DETAILS OF INJURED PERSON

Name: Sarah ________________________ Phone: (H) 040 120 3271 (W)

Address: 21-24 john street mascot NSW 2000__________Sex:  M  F

_______________________________________________Date of birth: 19/06/1991 ______

Job Title: Customer __________________________________________________________

Start time: N/A_______________________________________ am  pm

Work arrangement:  Casual  Full-time  Part-time  Other

2. DETAILS OF INCIDENT

Date: 19/05/2022 __________________________ Time: 9:00 am

_________________________________________

Location: Emergency exit stairwell ______________________________________________

Describe what happened and how:

This client asked to use stairwell at emergency exit.

However, she was falling and break her wrist. The reason of falling in under investigate if it
came from wearing high heel or the stair was greasy with oil._________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________
3. DETAILS OF WITNESSES

Name: Oktaviana_____________________ Phone: (H) 0405751211____ (W)_____________

Address: 239/398 Pitt St, Haymarket, 2000________________________________________

__________________________________________________________________________
4. DETAILS OF INJURY

Nature of injury (e.g. burn, cut, sprain): Breaking the wrist ___________________________

Cause of injury (e.g. fall, grabbed by person): fall at stairwell _________________________

Location on body (e.g. back, left forearm): wrist ___________________________________

5. TREATMENT ADMINISTERED

First aid given  Yes  No

First aider name:_____________________________________________________________

Treatment:_________________________________________________________________

Referred to:_________________________________________________________________
SECTIONS 6–9 MUST BE COMPLETED BY EMPLOYER

6. DID THE INJURED PERSON STOP WORK?

 Yes No If yes, state date:14/05/2022_____________________ Time:______________

Outcome:

 Treated by doctor  Hospitalised  Workers compensation claim

 Returned to normal work  Alternative duties  Rehabilitation

7. INCIDENT INVESTIGATION (comments to include causal factors):

__________________________________________________________________________

__________________________________________________________________________
8. RISK ASSESSMENT

Likelihood of recurrence: low __________________________________________________

Severity of outcome: high _____________________________________________________

Level of risk: high ____________________________________________________________

9. ACTIONS TO PREVENT RECURRENCE

Action By whom By when Date completed

 10. ACTIONS COMPLETED

Signed (Manager):___________________________________________________________

Title: Date:__________________

 Feedback to person involved Date:__________________

11. REVIEW COMMENTS

WHS committee / staff meeting: ________________________________________________

Reviewed by site Manager (signed):____________________________ Date:_____________

Reviewed by Health & Safety Rep.(signed):_______________________ Date:_____________

Risk assessment form

Details

Name: Oktaviana____________________________________________________________

Position: Operations General Manager __________________________________________

Risk details

Risk ID: 0018_______________________________Number allocated to this risk.

Raised by: Sarah ___________________________ Name of person who has raised the risk.

Date raised: 06/06/2022______________________Date of completion of this form.

Description of risk:
Briefly describe the identified risk and its possible impact.
This risk is cause by falling at stairwell in emergency exit area. the risk is due to
improper use of the exit way. This can cause injury because falling from steps. also,
in that area has few people pass by so it might crease more risk due to slow in
response for help

Likelihood of risk: Impact of risk:

Describe and rank the likelihood of the Describe and rank the impact if the risk
risk occurring (i.e. low, medium or occurs (i.e. low, medium or high).
high). High impact because when people face
Low risk due to less chance to this with injury in stairway, it is hard to call
injury will occur for help and falling in stairway can cause
to broken part of body.
Risk mitigation

Preventative actions recommended:

Brifley describe any action that should be taken to prevent the risk from occurring.
To prevent any situation that lead to falling at stairway. We need to clean stairway properly at all
the time. prevent people to use the emergency exit in normal situation.

Contingency actions recommended:

Briefly describe any action that should be taken, should the risk occur, to minimise its impact.
 Train staff about first aid when there has incident in workplace to minimize level of injury

 Only allow to use normal exit door

Approval details
Supporting documentation:
Details of any supporting documentation used to substantiate this risk.
 incident report

 injury report

 doctor certificate

Signature: ________________________________________ Date:06/06/2022

Update Risk Register

Max Lionel Realty risk register FY 2012/2013

Identified risk Probabilit Impact Current controls Future actions

y
Failure to recruit qualified real estate Medium High ● All office equipment regularly ● Industry benchmarking in
agents due to increased competition. reviewed and updated as required; all areas of organisational
IT security monitored and performance
Failure to realise revenue gains due to High High
maintained.
recent slump in real estate prices. ● Conduct periodic reviews
● Appropriate insurances held and of agent performance to
Inadequate insurance cover. Low High coverage reviewed annually. ensure professional
conduct
● Managers encouraged and
Non-compliance on anti-discrimination. Medium High incentivised to follow performance ● Staff trained in use of
management policy. technology as needed.
● Employee performance plans align ● Keep abreast of changes
Perception of discriminatory practice Medium High with business plan and six-monthly in potential liabilities.
reducing client and tenant base. review process in place.
● Review and develop HR
Poor organisational culture; low level of Medium Medium ● Project to raise awareness of anti- related policies where
staff engagement and morale. discrimination, WHS and other required.
legislation/codes of conduct among
● Development of ethical
Loss of knowledge and capability through Low High agents, clients, tenants
charter, including
departing staff. ● Appropriate HR policies and principles all agents must
procedures in place. follow.
Failure to meet occupational health and Low High
safety requirements. ● WHS management system in place.