UNIVERSITI TEKNOLOGI MARA

Scheme of Work

CODE : HTC630
COURSE : ORGANIZATIONAL BEHAVIOR FOR
THE HOSPITALITY AND
FOODSERVICE INDUSTRY

LEVEL : BACHELOR DEGREE

CREDIT UNIT : 3
CONTACT HOURS : 3 HOURS/WEEK
PART : 5
PRE-REQUISITE : NIL
LECTURER : JAZIRA ANUAR (S)
ZETTY MADINA MD. ZAINI (T)

COURSE OUTCOMES

At the end of the course the students should be able to:

1. Describe the various organizational behavior concepts and theories in hospitality

and foodservice work environment (C2).
2. Analyze the various styles of leadership and the importance of motivation towards
employees’ satisfaction and performance (C4).
3. Demonstrate autonomous learning for individual and group behavior and its
relationship with work environment (A5).

COURSE DESCRIPTION

Organizational behavior is a field study that specifically focuses on the impact that people have
on organizational survival and effectiveness. This course provides students with a
management perspective and the complexity of behavior in hospitality and foodservice
organizations. Its aim is to provide students with an understanding of the importance of
individual differences; group dynamics, work attitudes, and their antecedents and
consequences at work within the business environment.

Faculty of Hotel and Tourism Management Mar – Aug 2022

© Hak Cipta Universiti Teknologi Mara
 SYLLABUS CONTENT

WEEKS/ SYLLABUS REMARKS

DATES

WEEK 1 Housekeeping: 1. Briefing of Completion of

29/3/2022 Rules & Regulations syllabus content Entrance Survey
Attendance (28th Mar – 10th
Assessment & other related matters 2. Group division Apr 2022)
for group COMPULSORY
assignment
(subject to change)

3. Briefing on
individual
assignment.

WEEK 2 CHAPTER 1: What Is Organizational Behavior? Lecture,

5/3/2022 Open and Distance
 The Importance of Interpersonal Learning, Q&A,
Skills Discussion through
 Management and Organizational Ufuture/ Google
Classroom/
Behavior WhatsApps/Telegram
 Disciplines That Contribute to the OB and other application.
 Challenges & Opportunities
 Developing and OB Model
 Employability Skills

WEEK 3 Lecture,
CHAPTER 2: Diversity in Organizations
Open and Distance
12/3/2022  Diversity Learning, Q&A,
 Discrimination Discussion through
Ufuture/ Google
 Biographical Characteristics Classroom/
 Other Differentiating Characteristics WhatsApps/Telegram
and other application.
 Ability
 Implementing Diversity Management
Strategies

WEEK 4 PH – Nuzul Quran

19/3/2022

WEEK 5 CHAPTER 3: Attitudes and Job satisfaction Lecture,

Open and Distance
26/4/2022  Attitude Learning, Q&A,
 Attitudes and Behavior Discussion through
Ufuture/ Google
 Job Satisfaction Classroom/
 Causes and Outcomes of Job WhatsApps/Telegram
and other application.
Satisfaction
 The Impact of Job Dissatisfaction

1/5 – SPECIAL LEAVE – HARI RAYA

8/5/2022

WEEK 6 CHAPTER 6: Emotions and Moods Open and Distance

INDIVIDUAL
Learning, Q&A,
10/52022 ASSIGNMENT: Discussion through
Faculty of Hotel and Tourism Management Mar – Aug 2022
© Hak Cipta Universiti Teknologi Mara
  What are Emotions and Moods? ARTICLE REVIEW Ufuture/ Google
Classroom/
 Sources of Emotions and Moods (20%)
WhatsApps/Telegram
 Emotional Intelligence and other application.
 Emotion Regulation
 OB Applications of Emotions and Moods

Open and Distance

WEEK 7 CHAPTER 4: Personality & Values Learning, Q&A,
Discussion through
17/5/2022  Personality Frameworks Ufuture/ Google
 Personality and Situations Classroom/
 Cultural Values WhatsApps/Telegram
and other application.

WEEK 8 CHAPTER 5: Perception & Individual Decision Open and Distance

Learning, Q&A,
24/5/2022 Making Discussion through
 What is Perception? Ufuture/ Google
 Making Judgments About Others Classroom/
WhatsApps/Telegram
 Link Between Perception & Individual
and other application.
Decision Making
 Decision Making in Organizations
 Influences on Decision Making
 Ethics in Decision Making
 Creative Behavior
30/5 – SPECIAL LEAVE - HARVEST & GAWAI FESTIVAL
5/6/2022

WEEK 9 CHAPTER 7: Motivation Concepts and the Open and Distance

Learning, Q&A,
7/6/2022 Working World Discussion through
 Early Theories of Motivations Ufuture/ Google
 Contemporary Theories of Classroom/
WhatsApps/Telegram
Motivation
and other application.
 Job Engagement
 Motivating by Job Design: The Job .
Characteristics Model
 Job Redesign
 Alternative Work
Arrangements
 Employee Involvement
 Using Rewards and Benefits
to Motivate Employees

WEEK 10 CHAPTER 9: Foundations of Group Behavior Open and Distance

Learning, Q&A,
14/6/2022 Discussion through
CHAPTER 10: Understanding Work Teams Ufuture/ Google
Classroom/
WhatsApps/Telegram
and other applications.

Open and Distance

WEEK 11 CHAPTER 12: Communication Learning, Q&A,
Discussion through
21/6/2022 Ufuture/ Google
Classroom/
WhatsApps/Telegram
and other application.
Estimated 1hr. live
streaming session &
record the session.

Open and Distance

Faculty of Hotel and Tourism Management Mar – Aug 2022

© Hak Cipta Universiti Teknologi Mara
WEEK 12 CHAPTER 11: Power and Politics Learning, Q&A,
28/6/2022 CHAPTER 13: Leadership Discussion through
Ufuture/ Google
Classroom/
WhatsApps/Telegram
WEEK 13 CHAPTER 18 Conflict and Negotiation GROUP and other applications.
5/7/2022 ASSIGNMENT

CHAPTER 14: Foundations of Organizational

WEEK 14 Structure
12/7/2022 CHAPTER 15 Organizational Culture

WEEK CHAPTER 17: Organizational Change & Stress

Management

Note: Completion of Exit

1. The dates/weeks above are subject to change. Survey (4th July –
2. Date for test will be conducted via Open and 17th July 2022)
Distance Learning (ODL). COMPULSORY

TEACHING METHODOLOGY

Open and Distance Learning

(Example - Asynchronous Lecture/ Video/Power Point Slide/ Online Discussion via
WhatsApp/ telegram/padlet/ google meet/U-Future & etc.)

ASSESSMENT:

a) Test 20%
b) Individual Assignment (Article Review) 20%
c) Group Assignment 20%
d) Final Assessment 40%
TOTAL 100%

RECOMMENDED TEXT

Robbins, Stephen P and Judge, Timothy A (2019) Organizational

Behavior, 18th Edition, Pearson Education Inc.

REFERENCES
Faculty of Hotel and Tourism Management Mar – Aug 2022
© Hak Cipta Universiti Teknologi Mara
 1. McShane, S L and Von Glinow, M A (2008) Organizational Behavior, 4th
Edition, McGraw-Hill: New York.
2. Brooks, I. (2003). Organizational Behaviour: Individuals, Groups and the
Organisation. New York: FT Prentice Hall
3. Huczynski, A. & Buchanan, D. (2000). Organization Behaviour: An
Introductory Text, London: FT Prentice Hall.
4. Mullins, LJ. (2001). Management and OrganisationBehaviour, New York: FT
Management.
5. Additional readings will be assigned accordingly.

Faculty of Hotel and Tourism Management Mar – Aug 2022

© Hak Cipta Universiti Teknologi Mara