Resepsionis : Good morning, Ed-hotel here. How can I help you today?

Guest : Hello, I would like to book a room please.

Resepsionis : What kind of room would you like sir?

Guest : I would like 2 double room and 1 standard twin room with connecting door
facing to the pool, please.

Resepsionis : Please wait a minute sir I will check according to your request.

Guest : Yes Please…

Resespsionis : Thankyou for waiting sir, we have two double rooms and 1 standard twin
room with connecting door for you sir, but we apologize that our hotel does not
have rooms facing to the pool, but our hotel only have rooms facing to the
garden. For your information sir, our hotel has a green garden view with a
variety of flowers. We also have orchid gardens behind the hotel and other
tropical plants

Guest : Hmmmm, I think it would be better than the room facing the pool, I could
see the green atmosphere when I am wake up. How much for a double and
standart twin room?

Resepsionis : two hundred ninty five thousand rupiah per night for double room and two
hundred fifty thousand rupiah per night for standart twin room plus 21% tax
and service.

Guest : Are meals included in that price?"

Resepsionis : Yes, your breakfast and dinner are included and are served in our dining room.

Guest : _x000D_ That's great. I will take two double room and one standart twin
room for five nights.

Resepsionis : Yes, of course. Can you give me your name and phone number so we can book
your room sir?

Guest : Sure, I'm Kenny from Germany and my phone number is 082-725-754

Resepsionist : And I'll need your email address too please.

Guest : Yes, of course, It's kenny@gmail.com

Resepsionis : Could you spell your name for me, please?

Guest : Sure, K-E-N-N-Y

Resepsionis : And what is the exact date of your arrival?

Guest : March, 25th 2019.

Resepsionis : How many people is the reservation for?

Guest : For 8 people please, 6 adults and 2 children. There will be eight of us. So, I
want to reserve 3 rooms.

Resepsionis : Well, now I'll need your credit card information to reserve the room for you.
What type of card is it?

Guest : Visa. The number is 99554800.

Resepsionis : And what is the name of the cardholder?

Guest : Kenny

Resepsionis : Certainly Sir. For booking made over the phone we ask that customers pay in
advance for the first nigh. The remaining balance can be settled at the end of
stay.
Guest : That's fine, I understand.

Resepsionis : Alright, Mr. Kenny, your reservation has been made for the 25th untill march
30th 2019 for 3 rooms, 2 double rooms and 1 standard twin room with
connecting door and room facing to the garden. You will stay in our hotel with
your family of 8 people, 6 adults and 2 children Check-in is at 1 o'clock. If you
have any other questions, please do not hesitate to call us. is there anything I
can help you with?

Guest : Emmm,yes, only one last thing. On march 25 I will arrive at the airport at 8
am, please provide a hotel pickup service for my family.

Resepsionis : with pleasure, we will pick you up at the airport when you arrive.
Guest : Thanks very much. I appreciate it. I'll go check my email straight away and pay
the deposit good bye and thanks again.

Resepsionis : You're welcome Mr. Kenny. Thanks for your call and if there's anhyting else
you need, don't hesitate to ask and see you on march, 25th.
Guest : Thank's again. Goodbye
 RESERVATION NO. :

NAME
Mr/Mrs/Ms Last Name First Name
Mr/Mrs/Ms Last Name First Name
Mr/Mrs/Ms Last Name First Name

ROOM
FLIGHT TIME
RESERVATION CHECK IN
DATE

FORM DATE FLIGHT TIME

CHECK OUT
New Amandment Cancellation
REQUESTED BY TYPE ROOM TOTAL OF RM. RATE VIP REMARKS

PHONE SINGLE
LETTER DOUBLE
TELEX TWIN DEPOSIT RECEIVED BILLING INTRUCTONS

PERSONAL DELUXE
FAX SUITE PHONE/TLX :

E-MAIL EXTRA BED

EMAIL ADRESS

RESERVED BY :
ADDRESS

SIGNATURE DATE :

Initials Date Initials Date

Date
RACK SLIP CHART
 RESERVATION SLIP

ARRIVAL NAME DEPT.

FLT/HR ROOM RATE FLT/HR

SGL DBL TWN DLX SU EB

RESERVED. BY : ………………………………………………………
ADRESS/TELP : ………………………………………………………
BILLING INSTRUCTIONS : ………………………………………………………
REMARKS : ………………………………………………………
………………………………………………………………………………………………………
CLERK/DATE : ………………………………………………………
 CONVENTIONAL CHART

MOUNT OF :

YEAR :

DATE
ROOM/TYPE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
#101 STD SINGLE

#102 STD SINGLE

#103 STD SINGLE

#104 STD
DOUBLE

#105 STD
DOUBLE

#106 STD
DOUBLE

#107 STD TWIN

#108 STD TWIN

#109 STD TWIN

 DENSITY CHART

MOUNT OF:

YEAR :

ROOM DATE
TYPE
NO. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
#109 STD TWIN
#108 STD TWIN
#107 STD TWIN
#106 STD DOUBEL
#105 STD DOUBEL
#104 STD DOUBEL
#103 STD SINGLE
#102 STD SINGLE
#101 STD SINGLE
 RESERVATION DIARY
Day : Date :
Persons Room Room Booked Check Check
Resv.No. Date of Booking Name Remarks Room No.
Child Adult Type Rate By In Out
 EXPECTED ARRIVAL LIST Day : ………………
Date : ………………
Room Room Person E.T.A. E.T.D.
No. Resv.No. Name/Group Nat Company / Travel Agent Remark
No Type Adult Child Flight No Time Date Flight No Time

Cc : * GM * Sale & PR
* HK * Reception Prepared by :
* Bell Captain * Telepon Oprt.
* FB * Accounting
* Room Svc. * File __________________
TO : DATE
ADRESS : FROM
TELP/FAX : TELP/FAX