RUBY MARTINEZ PADERES

Customer/Technical Support Representative

Objective
Contact

09154934325 Greetings! I'm Ruby Paderes 48 years old. I'm a graduate of AB Philosophy from
Ateneo de Davao University. I would like to apply in your company for the
paderesruby@yahoo.co available position mentioned above. I would be a great asset, considering my
m approximately 10 years experience in the BPO Industry. I have excellent customer
service prowess. I have also spent years of repair and troubleshooting phone,
cable,and internet services on mostly American accounts.You could definitely count
Ph 1, Blk 44, Lt. 2, Elenita, on me in any matter. I’m also an expert in Ms Word, Ms Excel, Ms Power point. I
Heights Subd., Mintal, also have experiences of being a trainer and a subject matter expert.

Davao City, Philippines Work Experiences

Education
 Convergys- October2010-March 2011
Bachelor’s Degree/Philosphy
Ateneo de Davao University Financial Account Specialist (Citibank USA)

 Stream Global Philippines/Concentrix CVG Philippines (June 2013-

September2014)
Key Skills
Customer Service Representative/Technical Support and Warranty (AT&T )

Analytical thinking, planning Sitel Philippines Corporation (September 2014--December 2016)

Billing Specialist (Comcast)

Strong communication
 Alorica (December 2016-February 20190)

Attention to detail Technical Support Representative (Henry Schein Splutions)

 VXI Global Holdings (July 2019- February 2022}

Organization and prioritization
Technical Support Representative ( Comcast)
Problem solving

Creativity

Language

English -Proficient/ Filipino-

Native