NGUYỄN PHƯƠNG THẢO

649helentnguyen@gmail.com | 0901 330 445 | Ho Chi Minh city,Vietnam

https://www.linkedin.com/in/thao-nguyen-2aa670ab/

HIGHLIGHTS OF QUALIFICATIONS
A skilled and results-driven professional with 8+ years’ experience in high-volume retail companies as well as
international upscale full service hotels.
Core qualifications include:
 Outstanding merchandising techniques, inventory and cost control.
 Good knowledge of project management, budget planning, and analyzing financial reports.
 Strong customer service, teamwork and leadership skills across globally and culturally diverse functional
teams.
 Good at training and coaching.
 Trilingual (Vietnamese, English, and French).
 Proficient in Advanced MS Office | Graphic Design Software | PMS | CVent | Oracle | Fidelio.
 Certification: TIPS Certification Card (ID 4166644) | Cvent Supplier Network Certification |
Communicating with impact Certification
Date of availability: Available immediately

EDUCATION
Johnson & Wales University, U.S. 2016 - 2018
Master of Business Administration | GPA: 4.0/ 4.0

Les Roches International School of Hotel Management, Switzerland 2014 - 2015

Post Graduate Diploma in International Hospitality Administration

HCM City University of Technical Education, Vietnam 2007 - 2011

The Degree of Engineer in Printing Technology

WORK EXPERIENCE
Customer Service Assistant Manager 09/ 2019 – 12/2020
ERP Sai Gon Co., Ltd.
 Developing and implementing new methods, procedures, and systems to improve service performance,
which resulted in 10% efficiency increase.
 Increasing compliance by 15%.
 Supporting other departments in various sales and service activities to ensure an optimal customer service
experience throughout the process.

Hotel Operations Manager in Training 07/ 2018 – 07/ 2019

Boston Marriott Newton, U.S. (430 guest rooms | 34,090 square feet total event space)
 Overseeing the operations of Concierge Lounge, Housekeeping, Health Club, and Room Service.
 Increasing Guest Service Satisfaction Score for concierge lounge from 92% to 97%.
 Increasing Average Daily Rate by 10% with multiple “unique hotel experiences” projects.
 Implementing 5S System and Six Sigma projects for Housekeeping department. Reduced costs by 25%
in 6 months.
 Achieving first prize in hotel decorating contest among TPG hotels.
 Conducting employee training.
Food and Beverage Service Supervisor 07/ 2015 – 07/ 2016
Baltimore Marriott Waterfront, U.S. (752 guest rooms | 50,527 square feet total event space)
 Assisting the department of a hotel generating $19 million annually to grow in staff service, with a current
Banquet Staff Service Score of 83%.
 Preparing events set-up up to 1,000 guests including Conferences, Social Events, Weddings and
Caterings.
 Having outstanding experiences in floor operation, food service, bar, outlet, and event guest concierge.
 Assisting Banquet department with inventory control.
 Achieving monthly nominated by guests awards.
 Coaching new recruits.

Project Assistant Manager | Production Planner 01/ 2012 – 07/ 2014

Avery Dennison RIS Vietnam Co,, Ltd, Vietnam
 Improving productivity and reliability by 10%, and utilization equipment effectiveness by 20%.
 Reducing customer's complaint record by 50%.
 Successfully setting up Operation Incentive Program (OIP) for over 1,000 employees.
 Conducting OIP training for staff, and Indonesian OIP team.
 Handling daily production plans for 6 main product lines (RFID, Thermal, PFL, Offset, Digital, Flexo)
 Ad hoc analysis to proceed inventory decision making, business plans and forecasts for projects.

ADDITIONAL WORK EXPERIENCE

Project Analyst | Food Service Assistant Manager (Internship) 2017 – 2018
Kabob & Curry restaurant, U.S.
 Implementing manufacturability and value engineering (M&VE) to reduce environmental impact of
delivered/ takeout food.
 Successfully enhancing customer service quality by 9% by applying quality robust from Taguchi.
 Increasing speed of service by 20% by using Shewhart’s PDCA model.

LANGUAGES
 Vietnamese Native
 English Advanced
 French Beginner

HONORS AND AWARDS

First prize in hotel decorating contest among TPG hotels 2018
Boston Marriott Newton, U.S.

MBA Academic Honors List & Most Welcoming Wildcat Award 2018
Johnson & Wales University, U.S.

Nguyen Truong To Scholarship for Excellent Disadvantaged Students 2010

VNHELP, Vietnam

Merit-based Awards & Scholarships for Academic Excellence 2007 - 2011

HCM City University of Technical Education, Vietnam

References Available Upon Request