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  • Pham Hung Son: Professional Experience

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    Aerish Paul
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    Pham Hung Son has over 4 years of experience in foodservice management and customer service roles. He is currently a consultant for SDS Consulting Co., partnering with local organizations and cultivating client relationships. Previously, he was general manager of a restaurant in Hanoi, where he organized events, trained staff, and resolved customer complaints. He also has experience recruiting trainees for work in Japan and teaching Japanese language.

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    Pham Hung Son has over 4 years of experience in foodservice management and customer service roles. He is currently a consultant for SDS Consulting Co., partnering with local organizations and cultivating client relationships. Previously, he was general manager of a restaurant in Hanoi, where he organized events, trained staff, and resolved customer complaints. He also has experience recruiting trainees for work in Japan and teaching Japanese language.

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    13 views1 page

    Pham Hung Son: Professional Experience

    Uploaded by

    Aerish Paul
    Pham Hung Son has over 4 years of experience in foodservice management and customer service roles. He is currently a consultant for SDS Consulting Co., partnering with local organizations and cultivating client relationships. Previously, he was general manager of a restaurant in Hanoi, where he organized events, trained staff, and resolved customer complaints. He also has experience recruiting trainees for work in Japan and teaching Japanese language.

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    of 1

    PROFESSIONAL EXPERIENCE

    SDS CONSULTING CO., LTD, Hanoi, Vietnam


    Pham HCM Representative // Jul 2018 – Present

    • Researched Investment law's rules and regulations for coordinating


    Hung Son legal and advisory teams and facilitating due diligence processes.
    Consultant
    • Partnered with local organizations to provide specialized support to
    89/2A, 91 Nguyen Huu Canh Street, diverse populations with unique needs.
    Ward 22, Binh Thanh District,
    Hochiminh City, Vietnam • Cultivated and strengthened relationships with new and existing clients.

    +8490 433 9044 soun@mail.com • Supported interpreting for appointments with potential partners.

    TRATTORIA TOMATO Restaurant, Hanoi, Vietnam


    General Manager // Apr 2017 – Jul 2018
    Experienced Lounge/Restaurant
    Manager with over 4 years total of • Organized special events in restaurant, including receptions,
    promotions.
    experience in the Foodservice
    industry. Calm and level-headed in all • Delivered in-depth training to workers in food preparation and customer-
    facing roles to promote strong team performance.
    types of situations for resolving
    problems, improving customer • Resolved challenging customer complaints to full satisfaction,
    promoting brand loyalty and maximizing repeat business.
    satisfaction, and driving overall
    operational improvements./. • Carefully interviewed, selected, trained and supervised staff.

    TIC - INTERNATIONAL JSC, Hochiminh, Vietnam


    Human Resources Development Department // Sep 2016 – Mar 2017
    CORE COMPETENCIES
    • Attended the interview to recruit trainees for working in Japan to provide
    • Customer Service accurate consecutive translations of conversations between employers
    • Detailed and organized and selected trainees.
    • Developing Supplier Relationships • Supported teaching Japanese language to trainees of the Company.

    YUYA Lounge, Sannomiya, Kobe, Japan


    LANGUAGES
    Lounge Manager // Jan 2015 – Jul 2016
    English Advanced • Managed in-person and telephone guest inquiries, customer service
    requests and reservation bookings.
    Japanese Advanced
    • Monitored seating area and checked restrooms every hours to keep
    spotless.
    EDUCATION
    • Memorized the habits and needs of each customer to be able to provide
    HUFLIT, Hochiminh, Vietnam the best service for the next times.

    Bachelor of Applied Science in FPT TELECOM JSC, Hochiminh, Vietnam


    Information Technology IT Technical Support // Feb 2010 – Aug 2010
    Sep 2004 - Sep 2009
    • Engaged end users and answered questions via email, phone, website
    KOBE INTERNATIONAL UNIVERSITY, live chat and in forums.
    Kobe, Hyogo, Japan
    • Configured hardware, devices and software to set up work stations for
    Bachelor of Economics employees.
    Apr 2012 - Jun 2016

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