Professional Documents
Culture Documents
Prakash COCA COLA
Prakash COCA COLA
1
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
ACKNOWLEDGMENT
I would also like to thank all the Executives, distributors & staff of Coca cola
who provided us all the relevant information and their kind support, on the
basis of which this report has been prepared.
2
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
DECLARATION
I, MR. PRAKSH TIWARI hereby declare that this project report is the record of authentic
work carried out by me during the period from 1th JUNE 2022 to 15th JULY 2022 for partial
fulfillment of the requirement for the award of the degree of PGDM is my original work and I
have not used any unfair means to accomplish the project and whatever I have stated in this
project are true and best of my knowledge.
3
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
CONTENTS
1 Front page 1
2 Acknowledgment 2
3 Certificate 3
4 Declaration 4
5 Introduction 6
4
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
INTRODUCTION
The soft drink business underwent major change with the entry of PEPSI and
re-entry of COCA-COLA in India in the late 80s when Parley with brands like
Thumps, Limca & Gold spot was a clear leader. Coca-Cola took up the
product line of parley in 1993-94; today both brands are the Indians favorite
soft drinks.
5
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
HISTORY OF COCA-COLA
HISTORY OF COCA-COLA
ENTRY IN INDIA
MILESTONE OF COCA-COLA
MISSION OF COCA- COLA
HISTORY OF COCA-COLA
6
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
7
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
8
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
9
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
MILE STONE
10
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
2022 VISION
We see a world filled with opportunities that range from doubling our system
revenues by 2022, to developing new beverage products that meet
consumers’
evolving preferences and needs, to creating social value and making a
positive
difference in the communities in which we operate. Our 2022 Vision is the
roadmap
for converting these long-term aspirations into reality. It provides business
goals that
outline what we need to accomplish together with our global bottling
partners,
customers and consumers in order to achieve sustainable, measurable
growth.
11
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
COCA-COLA
12
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
MAAZA
With the real fruit taste kids love, plus added calcium, Maaza’s tagline,
“Yaari-Dosti Taaza Maaza” means “Friendship moments with fresh Maaza” in
Hindi.
13
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
Millions of people enjoy Sprite because of its crisp, clean taste that really
quenches your thirst. But Sprite also has an honest, straightforward attitude
about things that sets it apart from other soft drinks. Sprite encourages you
to be true to who you are and to obey your thirst.
According to survey for it has found out that Sprite is a lemon-lime flavored
soft drink. I asked about Sprite brand then I found out that when not
available Limca brand of Retail outlet then customer or consumer demand to
Sprite brand through all over region survey gone on statement Sprite is
fourth largest selling brand of Coca-Cola in Ghaziabad.
14
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
THUMS UP
Thums up is known for its strong, fizzy taste and confident, mature and
uniquely masculine attitude. This brand clearly seeks to separate the men
from the boys.
15
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
16
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
FANTA
A favorite in Europe since the 1940s, Fanta was acquired by The Coca-Cola
Company in 1960. Fanta Orange is the core flavor, representing about 70%
of sales, but other citrus and fruit flavors have their own solid fan base.
Fanta sells best in Brazil, Germany, Spain, Japan, Italy and Argentina. Fanta
distribution was increased in the U.S. in 2001 with the return of four flavors:
orange, strawberry, pineapple and grape. Orange, the biggest seller, is now
available in most of the country.
17
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
LIMCA
KINLEY WATER
This is thirst-quenching beverage features fresh the fresh water with the
saturated oxygen level.Kinley is the second famous brand of water after
bisleri. Doctors are preferring kinley water.
18
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
OBJECTIVE OF STUDY
PRIMARY OBJECTIVE:
1. STUDY OF SPLASH BAR.
SECONDARY OBJECTIVE
1. To find out the awareness of products of SPLASH BAR among people.
19
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
RESEARCH METODOLOGY
Research methodology is collecting all sorts of information & data pertaining to the
subject in question. The objective is to examine all the issues involved & conduct
situational analysis.
SOURCES OF DATA
For the purpose of the study the data required is obtained from two types of sources namely:
Primary sources
Secondary sources
Primary data
Primary data is important for all areas of research because it is unvarnished information about
the results of an experiment or observation. It is like the eyewitness testimony at a trial. No one
has tarnished it or spun it by adding their own opinion or bias so it can form the basis of
objective conclusions. Primary data is the specific information collected by the person who is
doing the research. It can be obtained through clinical trials, case studies, true experiments and
randomized controlled studies. This information can be analyzed by other experts who may
decide to test the validity of the data by repeating the same experiments.
Its advantage is that you can find data needed to suit your purpose. Disadvantage being usually
more costly and time consuming than secondary data.
20
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
Primary data can be gathered by:
QUESTIONAIRE
RED SCORE CARD
SURVEY
With the help of a questionnaire on, this is a primary source of data collection. A questionnaire
was prepared on retail banking in India and a survey was conducted of 30 both salaried and non
salaried people mainly comprising of bank customers.
21
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
Secondary data
Secondary data is data collected by someone other than the user. Common sources of
secondary data for social science include censuses, surveys, organizational records and data
collected through qualitative methodologies or qualitative research.
Secondary data analysis saves time that would otherwise be spent collecting data and,
particularly in the case of quantitative data, provides larger and higher-quality databases than
would be unfeasible for any individual researcher to collect on their own. In addition to that,
Analysts of social and economic change consider secondary data essential, since it is impossible
to conduct a new survey that can adequately capture past change and/or developments.
Secondary data can also be helpful in the research design of subsequent primary research and can
provide a baseline with which the collected primary data results can be compared to. Therefore,
it is always wise to begin any research activity with a review of the secondary data.
Information collected form guidance of project guide and the employees of the bank to
understand the Retail banking better
22
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
LIMITATIONS
There were certain limitations which proved as a hindrance during the on-the-job training. The
following are the limitations:
The subject was too large but the time available was very less and limited.
Few outlets did not think it to be important and necessary for the cleaning of the machine
on a daily basis.
There was miscommunication regarding the prices of coke, sprite and the KO cup prices.
Many outlets were considering for pull-out as they did not find the splash bar project
profitable.
23
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
SPLASH BAR
INTRODUCTION
FEATURE
MY WORK
LEARNING
INSTALETION CRITERIA
DOCUMENT FOR SPLASH BAR
24
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
INTRODUCTION OF SPLASH BAR
Splash bar is machine through which coca-cola selling his two product
coca-cola and sprite.
This is mainly for low income group consumer.
Through splash bar company wants to penetrate in low income group
consumer market.
25
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
26
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
Cups
Cabinets
Nozzles
Sanitizer
Dustbin
Affordable refreshment solution for the value conscious average Indian consumer
Simple and easy to operate chilling cum dispensing unit
Low electricity consumption at 2.5 units per day
Power cool chilling in 7.5 hours
27
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
Perfect beverages at right carbonation and temperature to the consumer.
28
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
MAINTAINENCE:
The operator should wash and dry their hands and wash the TAP NOZZEL using running
water.
Throe the tap nozzle after one day usage.(tap nozzle should also be replaced if hasn’t
been used for upto 8 hrs)
Collect the dock, TAP TRIGGER parts in a container and flush them with disinfectant.
Wash the dock, TAP TRIGGER parts using running water.
Flush the disinfectant in the cabinet (on spilled beverages)
Clean the interior using a clean sponge or soft cloth.
Setup
Bottle installation &uninstallation (cont.)
Note: do not shake the bottle at any time during the whole process.
29
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
Operation
Remove empty bottle from the TAP TRIGGER and screw off the dock assembly
from empty bottle. Unfinished coca-cola beverages should be discarded
overnight.
Take a new beverages bottle (from cabinet, remove the douser and replace it with
the dock assembly.
Screw dock assembly with the bottle.
Note: This unit fits Upto 2.25l bottle. Do not shake the bottle at any time during
the assembly process. Please contact COCA-COLA TECHNICIAN for any
difficulties.
30
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
31
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
Ans-- We use coca-cola and sprite in splash bar because coca cola is the mother brand and
sprite is the lead brand of bihar.As in bihar mostly people purchase the sprite for their taste.
32
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
The term RED in the RED score card is an abbreviation for “Right Execution Daily”. This is a
very important initiative carried out by the Coca-Cola Company in order to get an idea regarding
all the areas related to the splash bar project. The score card is of a total of 100 points which is
further divided into three major categories, i.e.,
These three major heads are further divided into several sub-divisions. An attempt is made then
to increase the score of that sub-division which has a less score.
For example, suppose the “Activation Score” is only 20 out of 35 then different ways are carried
out in order to increase the remaining 15 points for that particular outlet.
34
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
FORMAT OF SPLASH BAR RED SCORE CARD
OUTLET NAME ADDRESS
AVAILABILITY SCORE
Chilled Coke Availability(3 chilled bottles inside
Splash Bar)
Chilled Sprite Availability(2 chilled bottles inside
Splash Bar)
Warm Stock Availability within outlet-5 bottles(can
be a combination of coke and sprite)
Brand KO Cups
ACTIVATION SCORE
Training Certificate displayed prominently with photo
of retailer trained to dispense
Outside activation element such as-
Standee/Flange /Pole with price communication
Dealer board- Outlet name is mandatory
Price communication through Poster/Sticker at eye
level
TOTAL SCORE
BENEFIT OF RETAILERS
35
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
All cost of a 100 ml glass of cold drink was Rs 4.20 and selling price
was Rs 5.
23% was the marginal benefits ( Rs 1 per glass of 100 ml)
39% was the marginal benefits ( Rs 7.40 per glass of 170 ml)
29% was the marginal benefits ( Rs 11.20 per glass of 250 ml)
36
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
EXAMPLE OF SPLASH BAR RED SCORE CARD
OUTLET NAME ADDRESS
Rakesh kirana store Main road, Sherpur, Patna
AVAILABILITY SCORE
Chilled Coke Availability(3 chilled bottles inside 15 0*15
Splash Bar)
Chilled Sprite Availability(2 chilled bottles inside 10 10
Splash Bar)
Warm Stock Availability within outlet-5 bottles(can 5 0*5
be a combination of coke and sprite)
Brand KO Cups 5 5
ACTIVATION SCORE
Training Certificate displayed prominently with photo 10 0*10
of retailer trained to dispense
Outside activation element such as- 10 10
Standee/Flange /Pole with price communication
Dealer board- Outlet name is mandatory 10 10
Price communication through Poster/Sticker at eye 5 5
level
The above mentioned examples have total score 100 in which 70 is pre score and 100 is a post
score.
37
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
DATA ANALYSIS
AND
INTERPRETATION
38
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
The analysis of information gathered contain the output of the responses which are collected
either through a questionnaire or through a structural schedule.
This therefore, makes the chapter important and considering the significance of the same, it
becomes imperative that I have analyzed each and every question which is important from an
analytical point of view and came out with interpretations that would show that the total study is
relevant and significant.
In this chapter of mine I will access its merits and shall come out with justifications, which are
necessary towards making this chapter from the point of view of justifying the theme that has
been selected.
This survey has been conducted in a wide area and involves all the outlets having splash bar
machines. For gathering valuable information I had distributed a set of questionnaire to all the
retailers. The data which has been gathered out of the survey has been analyzed by me and I have
tried my best to come out with the accurate results.
39
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
HYPOTHESIS:
FREQUENCY
19%
CABINET
STAND ALONE
81%
CONCLUSION:-
From them above chart it can be easily be seen that almost 81% of the outlets have both, i.e., the
cabinet as well as the stand. However, 19% of the outlets only have the stand.
40
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
2. Outlets having a dedicated electrical connection with a proper socket
and earthling.
RESPONSES YES NO
FREQUENCY 88% 12%
FREQUENCY
12%
YES NO
88%
CONCLUSION:-
From the above response, we can see that a large percent of 88 have a dedicated electrical
connection and only 12% of the outlets do not have so.
41
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
3. Outlet is situated in a clean and hygienic environment, with no off-odors
(rodent smell).
RESPONSES YES NO
FREQUENCY 69% 31%
31%
100%
90%
80%
70%
NO YES
60%
69%
50%
40%
30%
20%
10%
0%
FREQUENCY
CONCLUSION:-
From the above shown graph it can be seen that 69% of the outlets are situated in a clean and
hygienic environment, whereas 31% of the outlets are situated in unhygienic locations.
42
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
RESPONSES YES NO
FREQUENCY 92% 8%
FREQUENCY
8%
YES
NO
92%
CONCLUSION:-
From the above shown graph it can be seen that 92% of the outlets are not situated near butchery
shop, whereas 8% of the outlets are situated near butchery shop.
43
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
44
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
MANAGEMENT LESSONS
Customer Relationship Management
Corporate ethics
Employee relation
Work distribution
Employee- involvement- this is very necessary to retain the existing customers. Formed a part of
Customer relationship management.
Commitment
Communication
Conflict
Competency
Market Trends- for the banks to compete with other banks
Controlling
Cross-functional teams-attract
Decision making
Experience
Job-satisfaction
Learning
Motivation to work
Organizational hierarchy
Negotiation
45
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
Findings
Rural areas – The Company is finding more competition in market as the people
living in these areas are not capable to afford expensive bottle of cold drink. They use to
purchase a glass of cold drink at variety of prices.
Urban areas – The people living in this area can afford the bottle easily but the splash
bar is also leading the market in this areas because it makes the customer delight I having
a glass of cold drink at anywhere.
Lack of ideas- The retailer doesn’t have any ideas how to keep the splash bar clean.
Though most of them are not aware about this splash bar, so it’s necessary for every
retailer to have knowledge.
As coca-cola company is competing the market through its innovation that is ‘’splash
bar’’ as no other company has innovated this in today’s scenario.
46
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
RECOMMENDATIONS
The dealer should know how to clean the splash bar to keep it hygienic
.
It should be cleaned once in week by the shopkeeper as to keep the splash bar clean, so
that a customer should purchase the cold drink at different price according to its choice.
The coca-cola company should provide a book with the splash bar to every purchase to
the shopkeeper, how to clean the splash bar to keep hygienic.
The company should provide the steps or a method to cleaning the splash bar.
Price communication means the price like Rs 5, 10 &15 is mentioned on the splash
bar with that the different size of the glass is provided for customer’s choice.
47
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
Training certificate- the certificate of training must be provided to the retailer who is
having the splash bar which is hygienic. This shows that the retailer is having an idea of
splash bar.
48
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
BIBLIOGRAPHY
The information under this project has been taken from the following sources:
Websites:
www.google.co.in
www.wikepidea.com
www.coca-cola.com
49
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
QUESTIONNAIRE
6. Footfall of outlets.
a) 50-150
50
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-2022)
b) 150-300
c) 300 & Above
----------------
(Signature)
51
Hindustan coca-cola beverage Pvt. Ltd.
PRAKASH TIWARI (2020-
2022)
52
Hindustan coca-cola beverage Pvt. Ltd.