Troubleshooting for

Inverter (North America)

 Schedule
Part I
After sales troubleshooting

Part II
Investigate Defective Units.

Part III
Activity on field.
Part II Trouble shooting
1. Introduction of Inverter.
2. Troubleshooting single-zone.
3. Troubleshooting Multi-zone.
4. Test board review.
What is an inverter?
3 phase AC
 Makes AC of approximate sine
Decreases ripples waves by dividing DC
Reactor
IPM
Electrical
Supply

Inverter
Compressor

Capacitors
Rectifier

Begins the conversion Makes DC smoother by

process of AC to DC charging and discharging
What’s the difference?
 Difference between Inverter and non Inverter

• Inverter outdoor PCB is more complex.

Non inverter outdoor Inverter outdoor

 Inverter VS Non-inverter
With inverter driven AC systems, cooling and heating can be adjusted freely in
accordance with the load in any given room by controlling the rotary speed of
compressors, while with non-inverter AC systems such adjustment is not possible
because the rotary speed of compressors is fixed by the power supply frequency.

The primary differences between inverter and non-inverter

Item A/C Systems of Non-inverter A/C Systems Inverter

1.Time to reach pre-set temp. Relatively long due to fixed capacity. Short because of increase capacity.

2. Fluctuations after reach pre-
set temp.
3. Sudden current flow when the
compressor is started
4. Low temp. range during
heating
5. Defrosting time
6. Unit composition
Major fluctuations due to start/stop
operations.
5 ~ 6 times rated value.
Decrease in capacity.
Relatively long due to fixed capacity.
Relatively simple.
Minor fluctuations due to load-
adaptable operations
1.5 times rated value due to gradual
frequency increase at the start.
Decrease in capacity compensated by
increased rotational speed.
Short due to maximum capacity
operations
Extra parts required.

7. Trouble diagnosis Relatively easy. Complicated.

Trouble shooting single zone
 Caution
Do not forget to discharge the electrical power in the capacitors by connect a bulb
or resistance with 1500 ohm to 2000 ohm in the outdoor unit. Shutting down the
power supply will not be sufficient to discharge the capacitors of the PCB board.

Bulb (25-40W)

Electrolytic Capacitors
(HIGH VOLTAGE! CAUTION!)
 Operation Description
Abbreviations

T1: Room temperature.

T2: Evaporator (indoor heat exchanger) temperature.
T2b: Evaporator Pipe temperature(outdoor unit side)
T3: Condenser (outdoor heat exchanger) temperature.
T4: Outdoor ambient temperature.
Td: Discharge temperature (Te/T5)
Ts: Setting temperature.
 Temperature Sensors spec.

KΩ

Td (T5)

T1, T2, T3, T4

℃
R – T Conversion Table
 Main Protection
• 1 Three Minutes Delay at restart for compressor.
• ---- 1min delay on the 1st start-up and 3 minutes delay after.
• 2 Temperature protection of compressor top.
• ---- Top temp. protector cut off for 30s and restart the compressor with 3 minutes
delay. (Hardware function) (120/105)
• 3 Temperature protection of compressor discharge.
• When the compressor discharge temp. is getting higher, the running frequency will be
limited as below rules:
• ----Compressor discharge temp. T5>115℃ for 5s, compressor stops.
• ---- 108<T5<115℃, decrease the frequency to the lower level every 3 minutes.
• ---90<T5<105℃, keep running as the current frequency.
• ----T5<90℃, cancel the frequency limit control or restart compressor
• 4 Inverter module Protection.
• ----Inverter module protection does have a protection function against current, voltage
and temperature. If these protections happened, the corresponding code will display
on indoor unit LED and A/C will stop. The unit will recover 3min delay after the
protection disappeared.
 Main Protection
5 Indoor fan delayed open function
----When the system starts the louver will open and the indoor fan will operate 10s later.
----If the system runs in heating mode, the anti-cold wind function has priority.
6 Compressor preheating functions.
----Preheating permitting condition:
If the main relay closed, T4＜3℃ and the machine is first power on and compressor
has stopped for over 3 hours.
----Preheating mode:
From the wiring terminal of the compressor, a weak current flows through the
compressor coil, the compressor is heated without functioning .
----Preheating release condition:
If T4＞5℃ or user turns on the machine and compressor runs, preheating function will
stop.
---- Crankcase Heater
Single zone inverter, compressor stop and T4 < 3 ℃ active，>=8℃ inactive.
Multi-zone inverter, compressor stop and T4< 3 ℃ active，>=5℃ inactive.
 Error Code Overview (IDU)

Indoor display Outdoor LED Display

Indoor Error LED6 LED5 LED1 LED4
Failure
code （Green） （Red） (Yellow) （Red）
EEPROM parameter error E0 ● ○ ☆ ●
Zero-crossing signal error E2 ● ○ ☆ ●
Indoor fan speed out of control E3 ● ○ ☆ ●
Open or short circuit of room or
E6 ● ○ ☆ ●
evaporator temperature sensor
Indoor / outdoor units
E1 ● ○ ☀ ●
communication protection
Open or short circuit of outdoor
E5 ● ○ ☀ ●
temperature sensor
Outdoor fan speed out of control
E7 ● ○ ☀
(Only for BP3 model)
IGBT over-strong current protection P0 ☀ ○ ☀ ●
Over voltage or too low voltage
P1 ● ☀ ☀
protection
Temperature protection of
P2 ● ○ ☀ ●
compressor top.
Outdoor temperature is lower than
P3 ● ○ ☀ ●
15 ℃
Inverter compressor drive error P4 ○ ☀ ☀ ●
☀ ● ☀ ●
☀ ☀ ☀ ●

Note: ☀=2.5Hz flash / ☆=0.2Hz flash/ ●= light on/ ○=off / E4 & P3: Reserved function
Failure code Error code display timing Priority Recovery
EEPROM parameter error E0 display if Error 1 NO
Zero-crossing signal error E2 Power on for 4 minute 2 NO
Indoor fan speed out of control E3 Fan operating for 1 minute 3 NO

Open or short circuit of room or

E6 display if Error 4 YES
evaporator temperature sensor

Power on about 8 minute.(single zone)

Indoor / outdoor units communication Power on about 2 minute.
E1 5 YES
protection (Multi-zone)

Open or short circuit of outdoor

E5 display if Error 6 YES
temperature sensor
Outdoor fan speed out of control (Only for Display after fan is operating 1 minute.
E7 7 YES
BP3 model) OFF after 30 seconds.
Display after about 9 minute. Display for 30
IGBT over-strong current protection P0 8 YES
seconds then in-display.
Over voltage or too low voltage protection P1 display if Error 9 YES

Temperature protection of compressor

P2 display if Error 10 YES
top.

Outdoor temp. too low protection P3 Display after 1 hour 11 YES

Display after about 9 minute. Display for 30
Inverter compressor drive error P4 12 YES
seconds then in-display.
 E0 EEPROM Error

Turn off the power supply, after 5 Return to normal Maybe the AC has
seconds , connect the power supply electromagnetic
and turn on the unit. interference.

The problem comes out again

Replace the Indoor PCB

EEPROM: electrically erasable Programmable read only memory

 E1 IDU & ODU Communication Error
Turn off the power supply, after 1 Return to normal Maybe the AC has
minute, connect the power supply electromagnetic
and turn on the unit. interference.

E1 after 8 munities

Check the wiring between indoor and Reconnect and

outdoor unit. Is the wiring correct and in No
retest
good condition?

Yes
Is all the wiring between terminal and
Indoor PCB connect ok? Reconnect and
No
retest

Yes

Is all the wiring to the Outdoor PCB No Reconnect and

connecting correctly? retest

Yes

Check the voltage between S No

Change the Indoor PCB. If the AC still
and G). Is it moving? displays E1, Change the outdoor PCB.

Yes

Change the outdoor PCB. If the AC still displays E1,

Change the indoor PCB.
Case study:
How to avoid wrong wiring!
 E2 Zero-crossing Error (Excluding 18& 24K Models)

Be sure the power supply

Is power supply and
NO is good and correct the
connection of
connection
connectors good?

YES
Indoor PCB is defective.
Replace the indoor PCB.
 E3/E7 Fan(indoor/outdoor) Speed Out of Control (RPG/DC motor)

Shut off the power supply and turn on it

5s later

The unit does not work

normally
Disassemble the connection
Turn off the unit, rotate the No between fan and motor, check if
cross fan. Does it rotate the bearing is normal. If not,
freely? change the bearing. If yes, follow
the below step.
Yes

Is the fan motor connector and

connection good?

Yes

Is the voltage being applied to

the fan motor?
115v model:50~115V Yes
Replace the fan motor
230v model: 100~230V
DC model refer next slide

No

Replace the PCB

CASE
 DC Motor
Model Key Spec
DC310 V, 20 W 8P 0.5 A MAX.130 ºC, 110.7 for each
WZDK20-38G
winding of 3 phases.
DC310 V, 30 W 8P 0.5 A MAX.130 ºC, 59.4 for each winding
WZDK35-38G
of 3 phases.

NO. Color Signal Voltage Note

1 Red Vs/Vm 310V Operation
2 --- --- ---
3 Black GND 0V GND
4 White Vcc 15V PCB
5 Yellow Vsp 0~6.5V Control
6 Blue FG 15V Feed back
 E5 E6 Temperature Sensor Error

Are all the outdoor

temperature sensor NO Repair the connector
connector and
and reconnect
connection good?

YES

Are all the sensor

YES
resistance right Replace outdoor
according to R-T PCB
chart?

NO
Replace the sensors

Tips: exchange the sensor or make a resistance for checking.

 P0 IPM Protection (IGBT over-strong current protection diagnosis and solution)

Is all wiring correct?

(wiring for PCBs Repair or correct
and wiring between
PCB and
NO the connector or
compressor? connection.

YES

Is the compressor Replace the

resistance correct YES outdoor PCB and
or not? then repower on.
Is the error code
exist?
NO

Replace YES
compressor
 P1 Over voltage or too low voltage protection

Is the power NO
supply correct Be sure the power
and in good supply is normal when
condition? using the units

Replace the outdoor

YES PCB.
 P2 High temperature protection of compressor top

Does NO Is the NO Reconnect and

compressor connection
operate? good? retest.
YES YES
Is refrigerant system Is protector NO Replace the
working normal ? by normal?
temp. and Pressure (Resistance 0 protector.
for operation)

NO
YES
Charge refrigerant Replace the outdoor
PCB.
Is it ok after
refrigerate change?

NO
Check refrigerant system
(such as clogging of
capillary, etc)
 P3 Low temperature protection (-15℃)

Outdoor temperature <= -15 °C, the unit will stop running, the indoor
display will show the error code "P3“. The unit will still receive remote
control signals.
If the outdoor >= -12 °C for 10 minutes, the compressor stops
running more than one hour, or the outdoor temperature>= 5 ℃ for
10 minutes, then reboot to enter the running before the last
shutdown.
 P4 Inverter Compressor Drive Error

Is the connection of
compressor good? Is the NO
Reconnect and retry
wiring sequence right?
The voltage range proper?

YES

check coil
NO
resistance of
inverter Replace inverter compressor
Retry, is it error still?
compressor correct
or not?
YES
YES

Replace the outdoor PCB.

 Error Code Overview (ODU)

For reference of error confirmation

standby operating

LED1 Slow On
flashing
LED4 on on

LED1
(yellow)

LED4 (red)

LED5 (red) & LED6 (green)

LED 4 is a red light and for the PCB POWER

LED 1, yellow light unit working, flashing quickly (2.5HZ) means having some problems, flashing slowing means
standby(waiting for operation)

LED 6 and 5 are two lights for controlling the compressor. the below is meanings for those lights.
 IU
Problems Green Red Fast Judgment
No. display
1 standby for normal ● ○
2 Operation normally ○ ●
Peak current>30.7 A. comp.
IGBT over current ☀: ○ P0 wiring/IPM/PCB/COMP NG
3 Cooling system NG
Vol<120 or >400V.check the
DC wiring over-high voltage or
● ● P1 power, rectifier voltage. If ok,
over-low voltage
4 change the ODU PCB
MCE problems (DC wiring over-
Voltage protection as above,
high voltage or over-low voltage ● ☀: P1
but this is set by IC hardware.
5 may lead to this problem）
Power to IC failure, change the
MCE start problem ○ ☀: P4
6 outdoor PCB
MCE phrase lost problem.MCE
Wrong wiring UVW or outdoor
zero speed protection. PWM ☀: ● P4
PCB defective
7 synchronization error.
control speed IC and system
Communication EEROR ☀: ☀: P4 IC communication failure,
8 change the outdoor PCB
MCE-Motion Control Engine
PWM-Pulse-Width Modulation
IGBT-Insulated Gate Bipolar Transistor
Note: ☀=2.5Hz flash / ☆=0.2Hz flash/ ●= light on/ ○=off / E4 & P3: Reserved function