SOS Vocational Training Collage

AUTOMOTIVE SERVICING OPERATIONS MANAGEMENT

Planning and Organizing Work

TTLM Code: AUM SOM4 M01 1011

Date: March 27, 2012

TTLM Development Manual
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Introduction
This Teacher’s Guide is developed to assist you in delivering the AUTOMOTIVE SERVICING OPERATIONS
MANAGEMENT Level training program. It is usually designed as a resource to support the learning activity.

The Automotive Servicing Operations Level IV Training is developed to equip the trainees with the required
competences in Plan and Organize Work Activities, Manage Automotive Servicing / Workshop Operations, Determine
Scope of Servicing Works, Install, Prepare Job Estimation and Costing, Diagnose Electronic Controlled Automotive
Systems, Diagnose Electronically Controlled Transmission and Power Train Management System, Provide Technical
Guidance, Manage Quality Customer Service, Establish Quality Standards, Migrate to New Technology, Manage and
Maintain Small/Medium Business Operations, Develop Individuals and Team and Utilize Specialized
Communication Skills.

. The Program is consists of thirteen (13) learning modules covering the eleven (13) units of competence. This
teacher’s guide covers all the thirteen (13) learning modules and it will assist you in delivering the said program and
achieving its learning objectives and outcomes. It also provides information in the organization of the learning guides
and assessment packets. The learning guides are aid to the trainees by telling them what need to do, when and how
to do it and the expectations once the learning activities are completed. While the assessment packet guide you in
developing the tools or instruments to measure trainee’s overall achievement of the stated competence. Thus it is
important for you to understand the design of this program and the mechanics in which it shall be delivered.

Your role as the teacher is to provide opportunities aimed at helping the trainees develop and improve their
competences. You are expected to guide and assist them as they go through the learning activities and actual work.

Learning Modules
Unit of Competence Module Number & Title Learning Outcomes Duration

 Set objectives
 Plan and schedule work
activities
AUM SOM4 01 0910 AUM SOM4 M01 1011  Implement work plans
 Monitor work activities
Plan and Organize Planning and Organize  Review and evaluate work
Work Activities Work Activities plans and activities

 Develop operational plan

AUM SOM4 02 0910 AUM SOM4 M02 1011  Plan and manage
resource acquisition
Manage Automotive Managing Automotive  Monitor and review
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Servicing / Workshop Servicing / Workshop
operations
Operations Operations
 Review and evaluate
work performance

 Prepare for diagnosis of

AUM SOM4 03 0910 AUM SOM4 M03 1011
automotive vehicle
 Inspect systems /
Determine Scope of Determining Scope of components and analyse
Servicing Works Servicing Works results
 Monitor servicing/repair
works
 Prepare vehicle for use,
storage or delivery

• Gather information
• Estimate materials and
AUM SOM4 04 0910 AUM SOM4 M04 1011 duration
• Calculate costs
Prepare Job Estimation Preparing Job Estimation • Document details
and Costing and Costing

 Prepare vehicle for diagnosis

 Conduct inspection
AUM SOM4 05 0910 AUM SOM4 M05 1011
 Give guidance for servicing
Diagnose Electronic Diagnosing Electronic  Perform functional test
Controlled Automotive Controlled Automotive operation
Systems / Components Systems / Components

 inspect and diagnostic

electronic drive
AUM SOM4 06 0910 AUM SOM4 MO6 1011 management systems and
Diagnose Diagnosing Electronically
associated components
Electronically Controlled Transmission
 Conduct air suspension
system balance adjustment
Controlled and Power Train
 Clean up
Transmission and Management System
Power Train

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Management System

AUM SOM4 07 0910 AUM SOM4 M07 1011  Assist staff with
service/repair work
Provide Technical Providing Technical
 Provide technical information
Guidance Guidance to staff
 Facilitate continuous
education of self and others

AUM SOM4 08 0910 AUM SOM4 M08 1011  Plan to meet internal and
external customer
Manage Quality Managing Quality requirements
Customer Service Customer Service  Manage delivery of quality
products and/or services
 Monitor, adjust and review
customer service

AUM SOM4 09 0510 AUM SOM4 M09 1011  Establish quality standards
Establish Quality  Monitor implementation of
Standards Establishing Quality
quality
Standards
 Record information
 Study causes of quality
deviations
 Complete documentation

AUM SOM4 10 0910 AUM SOM4 M10 1011  Apply existing knowledge
and techniques to technology
Migrate to New Migrating to New and transfer
Technology Technology
 Apply functions of technology to
assist in solving organizational
problems
 Evaluate new or upgraded
technology performance

AUM SOM4 11 0910 AUM SOM4 M11 1011  Identify daily work
requirements
Manage and Maintain Managing and Maintain
 Monitor and manage work
Small/Medium Small/Medium Business
 Develop effective work habits
Business Operations Operations
 Interpret financial information
 Evaluate work performance

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AUM SOM4 12 0910 AUM SOM4 M12 1011  Provide team leadership
 Foster individual and
Develop Individuals Developing Individuals
organizational growth
and Team and Team
 Monitor and evaluate
workplace learning
 Develop team commitment
and cooperation
 Facilitate accomplishment of
organizational goals

AUM SOM4 13 0910 AUM SOM4 M13 1011  Establish quality standards
 Monitor implementation of
Utilize Specialized Utilizing Specialized
quality
Communication Skills Communication Skills
 Record information
 Study causes of quality
deviations
 Complete documentation

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 Logo of TVET Provider
LEARNING MODULE
TVET PROGRAM TITLE: Automotive Servicing Operations Management Level IV

MODULE TITLE : Planning and Organizing Work MODULE CODE: AUM SOM4 M01 1011

NOMINAL DURATION: 90 hours

MODULE DISCRIPTION:

This module covers the knowledge, skills and attitude required in planning and organizing work. It
may be applied to a small independent operation or to a section of a large organization

LERNING OUTCOME

At the end of this module trainees will be able to:

 Set objectives
 Plan and schedule work activities
 Implement work plans
 Monitor work activities
 Review and evaluate work plans and activities

MODULE CONTENTS:

1. Set objectives
1.1 define specific objective
1.2 define general objective
1.3 explain purpose of objective
1.4 significance of objective
2. Plan and schedule work activities like
2.1 daily plan
2.2 work based plan
2.3 contractual
2.4 regular
2.5 confidential
3. Implement
3.1 Daily work plans
3.2 Project plans
3.3 Program plans
3.4 Organization strategic and restructuring plans
3.5 Resource plans
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 3.6 Skills development plans
3.7 Management strategies and objectives
4. Monitor work activities through
4.1Verbal feedback

4.2 Informal feedback

4.3 Formal feedback
4.4 Questionnaire
4.5 Survey
4.6 Group discussion
5. Review and evaluate work plans and activities with regard to

5.1Performance targets

5.2 Performance management and appraisal systems

5.3 National competency standards
5.4 Employment contracts
5.5 Client contracts
5.6 Discipline procedures
5.7 Workplace assessment guidelines
5.8 Internal quality assurance
5.9 Internal and external accountability and auditing requirements
5.10 Training Regulation Standards
5.11 Safety Standards

LEARNING STRATEGIES:

 Lecture/discussion
 Group work
 Individual assignment
MODULE ASSESSMENT:

 Oral questioning
 Written test
 Practical Exam

ASSESSMENT CRITERIA:

LO1. Set objectives

 Objectives are consistent with and linked to work activities in accordance with organizational
aims.
 Objectives are stated as measurable targets with clear time frames.
 Support and commitment of team members are reflected in the objectives.
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 Realistic and attainable objectives are identified
LO 2. Plan and schedule work activities

 Tasks/work activities to be completed are identified and prioritized as directed.

 Tasks/work activities are broken down into steps in accordance with set time frames
achievable components in accordance with set time frames.
 Resources are allocated as per requirements of the activity.
 Schedule of work activities is coordinated with personnel concerned

LO 3. Implement work plans

 Work methods and practices are identified in consultation with personnel

concerned.
 Work plans are implemented in accordance with set time frames, resources and
standards.
LO4. Monitor work activities

 Work activities are monitored and compared with set objectives.

 Work performance is monitored.
 Deviations from work activities are reported and recommendations are coordinated
with appropriate personnel and in accordance with set standards.
 Reporting requirements are complied with in accordance with recommended format.
 Observe timeliness of report.
 Files are established and maintained in accordance with standard operating
procedures.
LO5. Review and evaluate work plans and activities
 Work plans, strategies and implementation are reviewed based on accurate, relevant
and current information.
 Review is based on comprehensive consultation with appropriate personnel on outcomes of
work plans and reliable feedback
 Results of review are provided to concerned parties and formed as the basis for
adjustments/simplifications to be made to policies, processes and activities
 Performance appraisal is conducted in accordance with organization rules and regulations
 Performance appraisal report is prepared and documented regularly as per organization
requirements.
 Recommendations are prepared and presented to appropriate personnel/authorities
 Feedback mechanisms are implemented in line with organization policies

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Session plans

Session Plan no.1 M01 L01

Unit of Competence :  Planning and Organizing Work

Module Title :  Planning and Organize Work Activities

LO _ 1:  Set objectives

Session Objectives: At the end of this session the learners shall be able to know how to–

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  Link objectives in accordance with organizational aims.
 Measure objectives with clear time frames targets.
 
 Reflect support and commitment of team members in the objectives.
 Identify realistic and attainable objectives
Nominal
Activities Contents Learning Methods
Duration

Introduction   10”   Introduce the module   Orientation

Objectives are consistent with and linked to

 
work activities in accordance with    Lecture and Discussion
  2hr
organizational aims.

Session Objectives are stated as measurable targets     Discussion and demonstrate

1hr with clear time frames. Individual practice

Support and commitment of team members

are reflected in the objectives.     Discussion and demonstrate
5hr Individual practice
Realistic and attainable objectives are
identified

  observation , Oral and

Evaluation   2hr
- Accomplish all the tasks demonstration

Asking and answering

Summary   10
- Rap up/revision question Monitoring

Resources  Learning Facilities & Infrastructure , LCD projector, information sheet, 

operation sheet,  Consumable Materials

Session Plan no.1 M01 L02

Unit of Competence :  Planning and Organizing Work

Module Title :  Planning and Organize Work Activities

LO _ 2:  Plan and schedule work activities

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Session Objectives: At the end of this session the learners shall be able to –

 Identify and prioritize tasks/work activities to be completed.

 Broke down tasks/work activities into steps in accordance with set time
  frames.
 Allocate resources as per the requirements of the activity.
 Coordinate the schedule of work activities with personnel concerned.

Nominal
Activities Contents Learning Methods
Duration

Introduction   10”   Introduce the module   Orientation

Tasks/work activities to be completed are

     Lecture and Discussion
2hr identified and prioritized as directed.
 
Tasks/work activities are broken down into
steps in accordance with set time frames     Discussion and demonstrate
Session
1hr achievable components in accordance with Individual practice
set time frames.

Resources are allocated as per requirements     Discussion and demonstrate

5hr of the activity. Individual practice

2hr Schedule of work activities is Discussion and demonstrate

coordinated with personnel concerned Individual practice

  observation , Oral and

Evaluation   2hr
- Accomplish all the tasks demonstration

Asking and answering

Summary   10
- Rap up/revision question Monitoring

Resources  Learning Facilities & Infrastructure , LCD projector, information sheet, 

operation sheet,  Consumable Materials

Session Plan no.1 M01 L03

Unit of Competence :  Planning and Organizing Work

Module Title :  Planning and Organize Work Activities

LO _ 3:  Implement work plans

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Session Objectives: At the end of this session the learners shall be able to work–

 Identify work methods and practices in consultation with personnel

concerned.
   Implement work plans in accordance with set time frames, resources
and standards.

Nominal
Activities Contents Learning Methods
Duration

Introduction   10”   Introduce the module   Orientation

Work methods and practices are identified in

     Lecture and Discussion
2hr consultation with personnel concerned.
 
Work plans are implemented in accordance
    Discussion and demonstrate
with set time frames, resources and
Session 1hr Individual practice
standards.

  observation , Oral and

Evaluation   2hr
- Accomplish all the tasks demonstration

Asking and answering

Summary   10
- Rap up/revision question Monitoring

Resources  Learning Facilities & Infrastructure , LCD projector, information sheet, 

operation sheet,  Consumable Materials

Session Plan no.1 M01 L04

Unit of Competence :  Planning and Organizing Work

Module Title :  Planning and Organize Work Activities

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LO _ 4:  Monitor work activities

Session Objectives: At the end of this session the learners shall be able to –

 Monitor work activities compared with set objectives.

 Monitor work performance.
 Coordinate deviations from work activities and recommendations are set
with appropriate personnel and in accordance with set standards.
   Compile reporting requirements with in accordance with recommended
format.
 Observe timeliness of report.
 Establish and maintain Files in accordance with standard operating
procedures.
Nominal
Activities Contents Learning Methods
Duration

Introduction   10”   Introduce the module   Orientation

Work activities are monitored and compared

     Lecture and Discussion
2hr with set objectives.
 
    Discussion and demonstrate
Work performance is monitored.
Session 1hr Individual practice

Deviations from work activities are reported

and recommendations are coordinated with     Discussion and demonstrate
5hr appropriate personnel and in accordance with Individual practice
set standards.

2hr Reporting requirements are complied Discussion and demonstrate

with in accordance with recommended Individual practice
format.

Discussion and demonstrate

1hr
Observe timeliness of report. Individual practice

Files are established and maintained in Discussion and demonstrate

2hr
accordance with standard operating Individual practice
procedures.
  observation , Oral and
Evaluation   2hr
- Accomplish all the tasks demonstration

Asking and answering

Summary   10
- Rap up/revision question Monitoring

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Resources  Learning Facilities & Infrastructure , LCD projector, information sheet, 
operation sheet,  Consumable Materials

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 Session Plan no.1 M01 L05

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Unit of Competence :  Planning and Organizing Work

Module Title :  Planning and Organize Work Activities

LO _ 5:  Review and evaluate work plans and activities

Session Objectives: At the end of this session the learners shall be able to know –

 Review work plans, strategies and implementation based on accurate,

relevant and current information.
 Consult with appropriate personnel on outcomes of work plans and
reliable feedback review is based on comprehensive
 Provide results of review to concerned parties and form the basis for
adjustments/simplifications to be made to policies, processes and
  activities
 Conduct performance appraisal is in accordance with organization rules
and regulations
 Prepare and document performance appraisal report is prepared
regularly as per organization requirements.
 Prepare and present recommendations to appropriate
personnel/authorities
Nominal
Activities Contents Learning Methods
Duration

Introduction   10”   Introduce the module   Orientation

Work plans, strategies and implementation

 
are reviewed based on accurate, relevant and    Lecture and Discussion
  2hr
current information.

Review is based on comprehensive

Session     Discussion and demonstrate
consultation with appropriate personnel on
1hr Individual practice
outcomes of work plans and reliable feedback

Results of review are provided to concerned

parties and formed as the basis for     Discussion and demonstrate
5hr adjustments/simplifications to be made to Individual practice
policies, processes and activities

2hr Performance appraisal is conducted in Discussion and demonstrate

accordance with organization rules and Individual practice
regulations

Performance appraisal report is prepared Discussion and demonstrate

1hr
and documented regularly as per Individual practice
organization requirements.
2hr Recommendations are prepared and Discussion and demonstrate
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 presented to appropriate Individual practice
personnel/authorities
Discussion and demonstrate
2hr Feedback mechanisms are implemented
in line with organization policies Individual practice

  observation , Oral and

Evaluation   2hr
- Accomplish all the tasks demonstration

Asking and answering

Summary   10
- Rap up/revision question Monitoring

Resources  Learning Facilities & Infrastructure , LCD projector, information sheet, 

operation sheet,  Consumable Materials

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 Automotive Servicing Operations Management level IV_

TERMINAL REPORT

Batch Class: Level IV Automotive Servicing Operations Management

REGISTRATION FINAL MARK

NO. Student’s Name
NUMBER [Competent / Not Yet Competent]

1.

2.

3.

4.

5.

6.

7.

8.

9.

Legend: NYC – Not Yet Competent C – Competent

List of Support / Reference Materials

 Light & heavy vehicle technology

 Automotive mechanics 9th edition

 Automotive mechanics 10th edition

 Modern Automotive Technology

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