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  • Chapter 11 - Communication - An Employee Came in Late For Work Again Today. This Is Not Acceptable Behavior and Needs To

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    This document contains sample multiple choice questions and scenarios about communication channels in organizations. The questions cover topics like formal vs informal communication channels, upward vs downward vs lateral communication, and appropriate channels for different messages. The scenarios describe hypothetical workplace communications and ask which channel would be most suitable, such as face-to-face, telephone, memo, report, etc. The document provides examples to test understanding of organizational communication channels.

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    Chapter 11 - Communication - An employee came in late for work again today. This is not acceptable behavior and needs to

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    This document contains sample multiple choice questions and scenarios about communication channels in organizations. The questions cover topics like formal vs informal communication channels, upward vs downward vs lateral communication, and appropriate channels for different messages. The scenarios describe hypothetical workplace communications and ask which channel would be most suitable, such as face-to-face, telephone, memo, report, etc. The document provides examples to test understanding of organizational communication channels.

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    27 views2 pages

    Chapter 11 - Communication - An Employee Came in Late For Work Again Today. This Is Not Acceptable Behavior and Needs To

    Uploaded by

    Klaire Swswsws
    This document contains sample multiple choice questions and scenarios about communication channels in organizations. The questions cover topics like formal vs informal communication channels, upward vs downward vs lateral communication, and appropriate channels for different messages. The scenarios describe hypothetical workplace communications and ask which channel would be most suitable, such as face-to-face, telephone, memo, report, etc. The document provides examples to test understanding of organizational communication channels.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Human Behavior in Organization

    CHAPTER 11
    MULTIPLE CHOICE
    B1. Juan here is the report you asked me to complete. Let me know if I need to make any changes.
    a. vertical – downward b. vertical – upward c. Horizontal d. Grapevine
    C2. “Jackson, I just closed a larger sales order with Tyson, but I had tom guarantee delivery by next
    Tuesday. Can you produce 100 units on time?
    a. vertical – downward b. vertical – upward c. Horizontal d. Grapevine
    A3. “Hi Tyler, please take this over to the mail room right away for me”
    a. vertical – downward b. vertical – upward c. Horizontal d. Grapevine
    D4. “Jamal, have you heard that President Flynn is using the company jet to take his mistress out on
    dates?
    a. vertical – downward b. vertical – upward c. Horizontal d. Grapevine
    A5. “Judy, will you please hold this so I can put it together-the way I help you all the time”
    a. vertical – downward b. vertical – upward c. Horizontal d. Grapevine
    B6. A type of channel that used to transmit personal or social messages.
    a. Formal Channel b. Informal Channel c. Channel
    A7. A Communication that flows to a higher level.
    a. Upward Communication b. Lateral Communication c. Channel
    C 8. A Communication that flows from one level to a lower level.
    a. Upward Communication b. Channel c. Downward Communication
    A 9. A network which is very formal and rigid chain of command.
    a. The Chain b. The All-Channel c. The Wheel
    C 10. It is a superficial consideration of evidence and information making use of heuristics.
    a. Controlled Processing b. The Chain c. Automatic Processing
    II. Select the most appropriate channel for each message
    a. Face-to-Face b. Telephone c. Meeting d. Presentation e. Memo f. Letter g. Report h. Poster
    A 1. An employee came in late for work again today. This is not acceptable behavior and needs to
    stop.
    C 2. The supervisors is getting together with a few employees to discuss a new procedure that will be
    going into effect in a week.
    G 3. Shelly, the supervisor, is expecting needed material for production this afternoon. She wants to
    know whether it will arrive on time to make the product.
    H/M 4. Employees have been leaving the lights on when no one is in the break room. As the manager
    concerned for saving electricity, you want employees to shut off the light when they leave.
    G 5. The boss asked for the sales data for the quarter.

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