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8/11/2021 T&D final Flashcards | Quizlet

T&D final
Terms in this set (63)

following nellie is an approach true


to on the job training. true or
false

Mentoring is classified in the false


textbook as the most basic on-
the-job training method. true
or false

on the job training is the most true


misused training method. true
or false

The mentoring relationship is false


enhanced if the mentee has a
formal reporting relationship to
the mentor. true or false

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Apprenticeships are a training false


method involving tri-party
agreements among labour, the
government, and a training
organization. Fundamentally,
this method aims at addressing
specific organizations' staffing
needs. true or false

Mentors play two major roles true


including career support and
psychosocial support.

A successful mentoring true


program should have specific
evaluation criteria against
which the success of the
program will be measured.

What is the most significant ESTABLISHING COMMON GROUND


input required when building
interest for job instruction
training in the preparation
step?

A) ESTABLISHING COMMON
GROUND

B) FINDING APPROP.
REWARDS

C) DEV TRAINING
ENTHUSIASM

D) PREPARING MEAS. OBJ.

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The supervisor allows the REINFORCE CORRECT BEHAVIOUR


trainee to complete the entire
job during job instruction
training. What type of
intervention should the
supervisor use to encourage
successful job completion with
appropriate behaviours by the
trainee?

A) DETERMINE LEV OF
COMPREHENSION

B) TELL WHY AND HOW

C) REINFORCE CORRECT
BEHAV.

D) ENCOURAGE QUESTIONS

Which of the following is NOT HIGHER ORG COMMITTMENT


supported by mentoring
research?

a) HIGHER JOB SATISF.

b) MORE PROMOTIONS

C) HIGHER ORG.
COMMITTMENT

D) HIGHER COMPEN.

Performance aids may be used FALSE


effectively when employees
perform tasks that require
remembering a series of steps.
This method is particularly
useful when tasks are
performed frequently.

T OR F

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One of the most important FALSE


advantages of the job rotation
approach is that it eliminates
the need to consider the
trainee's existing skill set, hence
speeding up the training
process.

T OR F

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Which of the following PEFORMANCE AID


approaches to on-the-job
training describes a pre-flight
checklist used by a pilot to
ensure all pre-flight
procedures have been
properly executed?

A) PERF. CHECKLIST

B) PREP. CHECKLIST

C) PROCEDURE SEQUENCE

D) PERF. AID

An electronic performance true


support system is simply a
digital variation of a traditional
performance aid.

a. True

b. False

The use of technology for true


training is becoming more
popular in both Canada and
the United States, albeit it is
doing so at a relatively slow
rate.

a. True

b. False

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1. Technology-based training is true


a training method that includes
the following delivery
channels:

Web-based training,
computerized self-study,
satellite or broadcast TV, and
video, audio, or tele-
conferencing.

a. True

b. False

According to the textbook, an false


electronic performance
support system has several
advantages over classroom
training including better
transfer of training rate. true or
false

MOOCs are courses that are false


available on the Internet and
are usually free and have
limited enrollments. t or f

Which of the following is NOT a customization


design principle for computer-
based training?
a) modality

b) multimedia

c) customization

d) contiguity

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As part of a training program, a synchronous training


trainer uploads an article for
review. She then asks trainees
to provide feedback on
content during a chat session.
What type of training is being
used in this scenario?

You are putting together a list how the training program is designed
of variables that impact the
effectiveness of a virtual
training program. Which of the
following variables is likely to
be the number one item on
your list?

When reviewing the design of contiguity principle


a computer-based training
session, the trainer turns to the
computer programmer and
says, "please make sure the text
explaining the correct sales
sequence is placed near the
diagram demonstrating the
five-step sales process." Which
principle that covers many
aspects of computer-based
training design is the trainer
referencing?

Under what circumstances are trainees are taught with the same instructional
classroom instruction and methods
computer-based training
equally effective?
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what describes a self-initiated generative learning


and learner-controlled form of
collaborative learning in which
individuals in a social network
share ideas and information,
and in the process solve
problems and create new
knowledge?

Two examples of synthetic false


learning environments are
virtual reality and virtual
worlds. true or false

A trainer has just learned about trainers retention and learning will be impaired
the use of seductive details in
the delivery of a training
program. However, he is
concerned about the seductive
details effect. What is the
trainer concerned about?

One of the most effective false


means of overcoming a poor
trainer is having a robust and
detailed lesson plan. true or
false

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Mike has been charged with trainee handouts


designing a lesson plan
dealing with negotiation
strategies. Under which section
of a lesson plan would he
include articles and links to
websites dealing with
negotiation strategies?

The "greeting participants" false


component of a learning
climate may include an e-mail
sent by the trainer explaining
the goals and objectives of the
training program prior to
trainees arriving at the training
site. t or f

Before trainees participate in trainability test


an intense training evaluation
class next month, the training
department provides them with
an activity requiring that they
demonstrate some very basic
math competencies. Which of
the following terms best
captures this activity by the
training department?

What should companies do so teach them how to be effective trainers


that subject-matter experts
become effective trainers?

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Which of the following is an always plan for too much then prioritize
optimal solution to training
delivery problems associated
with trainer timing issues?

Which of Robert Gagné's nine present material to be learned


events of instruction takes into
consideration task sequencing?

Studies appear to indicate that false


the number one barrier to
training transfer tends to be
associated with poor training
design.

Select one:

True

False

Which training design element c) general principles


is congruent with having
trainees learn the underlying
principles or theories behind a
particular skill?

Select one:

a. stimulus variability

b. blended elements

c. general principles

d. identical element

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Valence refers to trainee true


beliefs about the desirability of
outcomes obtained from
training.

Select one:

True

False

Transfer of training is the true


generalization of knowledge
and skills learned in training to
the job and the maintenance of
acquired knowledge and skills
over time.

Select one:

True

False

Readiness to learn and false


trainability may be expressed
as the following equation:
"Readiness to Learn and
Trainability = (Ability ×
Management Support ×
Perceptions of the Work
Environment)."

Select one:

True

False

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Which of the following is NOT a) pre-training evaluation of skills


referenced by Burke and
Hutchins as a best practice
strategy for transfer of training?

Select one:

a. do a pre-training evaluation
of skills

b. track and measure transfer of


training

c. use collaborative strategies,


role plays, and small group
activities

d. coach and provide


opportunities to practise

According to the textbook, if false


successful transfer of training is
to occur, a collaborative
climate must be established
among four key variables:
trainees, supervisors or
managers, trainers, and
customers.

Select one:

True

False

Identical elements are false


especially important for far
transfer.

Select one:

True

False

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Vertical transfer refers to false


transfer from the individual or
trainee level upward to the
managerial level.
Select one:

True

False

The key benefit of the Learning b)


Transfer System Inventory is
that it recognizes the
importance of a systematic
approach to transfer of
training. Which of the following
statements is NOT aligned with
the principles or conclusions of
this diagnostic tool/model?

Select one:

a. barriers to transfer vary from


company to company;
therefore, interventions to
improve transfer need to be
unique to each company

b. once the transfer resistance


points are identified, the model
offers implementable solutions
to mitigate the resistance
points

c. the diagnostic nature of the


tool/model works well in
pinpointing areas for
intervention using 16 variables

d. it identifies various variables


both specific to a training
program and general that may
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Booster sessions are false


extensions of training programs
that include the introduction of
new skills and knowledge that
build on the original training
program-these often cover
advanced topics.

Select one:

True

False

If a training program has been b) near transfer


designed to include identical
elements, then which of the
following is most likely to be a
concern?

Select one:

a. horizontal transfer

b. near transfer

c. vertical transfer

d. far transfer

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Which of the following barriers a) supervisor support and social support in the org
to the transfer of training have
been found to be the most
critical?

Select one:

a. supervisor support and the


social support system in an
organization

b. time pressures and the lack


of opportunities to use new
skills

c. old habits that could not be


changed and a reward system
that is not congruent with new
skills

d. the social support system


and the work processes do not
support the new skills

What are the two specific a)


characteristics of the post-
training environment that
appear to have the greatest
impact on trainees' ability to
apply newly learned skills?

Select one:

a. manager and peer support

b. trainees' level of experience


and peer support

c. available rewards and self-


efficacy

d. learning environment and


available rewards

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Which of the following is NOT a c)


barrier to the transfer of
training?

Select one:

a. no time provided to use the


skills

b. resources not available to


use the skills

c. poor training methodology

d. the culture does not support


the training

Anderson just finished a new d)


safety training program offered
at his company's head office. A
few months after returning to
work, he notices that he is not
applying safety measures as he
should. Which of the following
internal variables is most likely
causing this lack of training
transfer?

Select one:

a. a poor instructor and poor


program design

b. the company simply does


not support safety procedures

c. the wrong training methods


were used

d. peer pressure and lack of


management support

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After participating in a training a) vertical transfer


program, workers at a local
restaurant began to
demonstrate greater concern
for delivering a "wow"
customer experience. As a
result, customer satisfaction
surveys undertaken by the
restaurant began to show
improvements in overall
customer satisfaction levels,
which impacted profitability.
Which term describes this
organizational outcome linked
to training?

Select one:

a. vertical transfer

b. near transfer

c. far transfer

d. horizontal transfer

Motivation to transfer has been true


found to be a significant
predictor of positive transfer.

Select one:

True

False

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You are a human resource b)


manager for a large company.
Your managers have just
completed a training program
designed to improve the
managers' interpersonal skills.
Which post-training
supplements would you
suggest the company use
based on evidence provided in
the textbook?

Select one:

a. relapse prevention and


upward feedback

b. self-coaching and upward


feedback

c. booster sessions and upward


feedback

d. self-coaching and booster


sessions

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The provision of which of the d) opportunity to give feedback as to effectiveness


following is NOT a typical item and relevance of training
in a supervisor's training
support contract?

Select one:

a. release time for attendance


and assurance that the
employee's workload is
transferred to others while in
training

b. time for the employee to


complete pre-course
assignments

c. timely opportunities to
implement the skills and
reinforce new behaviours upon
the return of the trainee

d. an opportunity for the


trainee to deliver feedback as
to the effectiveness and
relevance of the training

An important implication of true


Baldwin and Ford's model is
that learning and retention are
necessary but not sufficient
conditions for transfer.

Select one:

True

False

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Debriefs are discussions that false


trainers have with managers
about trainees' transfer
experiences.

Select one:

True

False

You have just been informed d) valence


that you will be attending a
training program. Your
manager has a meeting with
you to discuss the program and
emphasizes the benefits that
you will receive from the
training. What is your manager
focusing on?

Select one:

a. motivation to transfer

b. transfer

c. readiness to learn

d. valence

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According to the Conference false


Board of Canada, only 46
percent of Canadian
organizations undertook some
type of training evaluation in
2010. However, in 2016-17 there
was evidence to suggest
Canadian companies were
improving on the 2010
evaluation results.

Select one:

True

False

Kirkpatrick's hierarchical model false


has four levels. Of these four
levels, a survey provided to
trainees after training is often
associated with collecting data
for calculating behavioural
changes at work.

Select one:

True

False

Which of the following is NOT a c) focus groups


basic approach for measuring
post-training behaviour?

Select one:

a. self-reports

b. production data

c. focus groups

d. observations

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A new and very expensive a) pre-post with control


training program will be
implemented in your
organization and it is very
important to find out if the
training has a positive effect on
trainees' job performance. You
are responsible for designing
the evaluation. What training
evaluation data collection
design will you recommend?

Select one:

a. pre-post with control

b. post-test only

c. pre-post design

d. time series

You are finding it extremely b) return on EXPECTATIONS


Difficult to link organizational
bottom-line improvements to a
specific training program. What
is an acceptable process that
you may use to justify the
training program given the lack
of linkage between training
and organizational outcomes?

Select one:

a. return on investment

b. return on expectations

c. return on training expenses

d. return on training sunk costs

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One of the main implications of true


the Kirkpatrick model of
evaluation is the
interdependencies among the
four levels of evaluation. In
practical terms, "(L1) should
cause trainee learning (L2),
which in turn should cause
behaviour (L3), and so on."

Select one:

True

False

The "pre-post design with true


control group" data collection
method answers two basic
questions: Did trainees
change? and Was training
responsible for that change?

Select one:

True

False

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