Global 8D Problem Solving

Process Overview

1
➢ Define and quantify symptoms
➢ Identify customer and affected
parties
➢ If necessary, provide Emergency
Response Action to protect the
customer
➢ Determine if G8D should be
implemented

2
➢ Identify G8D Champion
➢ Identify Team Leader
➢ Determine skills and knowledge team
will need at this stage
➢ Establish team membership
➢ Establish team goals
➢ Establish team roles

3
➢ Develop the Problem Statement

➢identifying “what is wrong with what”

➢ Develop the Problem Description

➢detailing the problem in quantifiable terms.

4
 Is ICA required

 Evaluate ERA

 Identify and choose best ICA

 Plan and implement ICA

5
➢ Review process inputs and establish
possible causes
➢ Determine possible root causes
➢ Establish root cause and verify

To be established for the problem and

for the escape point

6
➢ Select the best permanent corrective
action to remove the root cause

➢ Select the best permanent corrective

action to address the escape point

➢ Verify that both decisions will be

successful when implemented and
not cause undesirable effects.

7
➢ Develop action plan for root cause
and escape point PCA’s

➢ Implement PCA’s

➢ Remove the ICA

➢ Perform Validation

➢ Confirm with customer

8
➢ Identify systems, policies, practices
and procedures that allowed
problem to occur and to escape to
the customer
➢ Identify and select preventative
actions
➢ Verify preventative actions
➢ Implement preventative actions

Consider current and similar problems

9
➢ Document lessons learnt

➢ Recognise individual contributions

➢ Recognise group contributions

➢ Celebrate completion of G8D team’s

task
 Other Global 8D Resources

• Modify the necessary systems including

policies, practices and procedures to
prevent recurrence of this problem and
similar ones

• Make recommendations for systemic

improvements, as necessary

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