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  • Eecdd Ecddc DCDCD CDDCD Edcdd: Owner Competitor A Competitor B

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    Rara ij
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    This document is a Quality Function Deployment (QFD) chart for a restaurant called Resto Cepat Saji Rara. The QFD chart lists customer requirements like taste, price, menu, and convenience. It also evaluates competitors on these attributes. The document ranks the restaurant's performance compared to competitors and determines the top improvement priorities are taste, price, and convenience based on customer importance and competitive assessment.

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    QFD2

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    This document is a Quality Function Deployment (QFD) chart for a restaurant called Resto Cepat Saji Rara. The QFD chart lists customer requirements like taste, price, menu, and convenience. It also evaluates competitors on these attributes. The document ranks the restaurant's performance compared to competitors and determines the top improvement priorities are taste, price, and convenience based on customer importance and competitive assessment.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    2 views2 pages

    Eecdd Ecddc DCDCD CDDCD Edcdd: Owner Competitor A Competitor B

    Uploaded by

    Rara ij
    This document is a Quality Function Deployment (QFD) chart for a restaurant called Resto Cepat Saji Rara. The QFD chart lists customer requirements like taste, price, menu, and convenience. It also evaluates competitors on these attributes. The document ranks the restaurant's performance compared to competitors and determines the top improvement priorities are taste, price, and convenience based on customer importance and competitive assessment.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    Prespektif

    Produsen

    Normalisasi Raw Weight


    Penilaian

    Customer Importance

    Penilaian Kompetitif

    Improvement Ratio
    Kompetitif.1

    Raw Weight
    Sales Point
    QFD-1 Resto

    Rank
    Goal
    Cepat Saji Rara a Owner
    Iftinan Julianti c Competitor A

    Ketanggapan
    d Competitor B

    Kehandalan

    Berwujud
    Jaminan

    Empati
    1 2 3 4 5
    Direction of
    4.0

    5.0

    3.0

    3.0

    4.0
    0

    0
    Improvement
    Kenyamanan 5.0 E E C D D dca 5 5.0 100% 1.5 7.5 23% 1
    Prespektif Konsumen

    9.0 9.0 1.0 3.0 3.0


    Rasa
    5.0 E C D D C d ca5 4.0 80% 1.3 5.2 16% 4
    9.0 1.0 3.0 3.0 1.0
    Harga 3 4.0 133% 1.4 7.4 23% 2
    4.0 D C D C D dca
    3.0 1.0 3.0 1.0 3.0 4 4.0 100% 1.0 4.0 12% 5
    Menu
    4.0 C D D C D dac
    1.0 3.0 3.0 1.0 3.0 5 5.0 100% 1.4 7.0 21% 3
    Kemudahan
    5.0 E D C D D c da
    9.0 3.0 1.0 3.0 3.0
    151.0

    Weighted
    49.0
    81.0

    53.0

    59.0

    Importance

    Relative Importance

    Rank
    1

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