PHIVOLCS Citizens Charter - 2021 3rd Edition - Final - v4 - Rev

DEPARTMENT OF SCIENCE AND TECHNOLOGY
PHILIPPINE INSTITUTE OF
VOLCANOLOGY AND SEISMOLOGY
CITIZEN’S CHARTER
2021 (3rd Edition)
PHIVOLCS INFORMATION
Philippine Institute of Volcanology and Seismology

PHIVOLCS Building, CP Garcia Ave., UP Campus, Diliman,
Quezon City 1101, Metro Manila, Philippines
Website www.phivolcs.dost.gov.ph
Trunkline (+63-2) 8426-1468 to 79
Floor-level Directory
Local
Level Frontline Offices/Facilities Extension
Number
Ground Floor Stakeholder Care Corner -
Cashier 108
Library 102
Exhibit Area at Lobby -
2nd Floor Geology and Geophysics Research and 207 / 208
Development Division
Geologic Disaster and Awareness Preparedness 202 / 203
Division
Auditorium 215
Office of the Deputy Director 204 / 205
Exhibit Area along corridors -
3rd Floor Volcano Monitoring and Eruption Prediction 311 / 312
Division
Seismological Observation and Earthquake 305 / 307
Prediction Division
Office of the Director 302 / 303
Exhibit Area -
GENERAL SERVICE GUIDELINES
Service Hours
Regular service hour is from 8:00am to 5:00pm, Monday to Friday. However,
because PHIVOLCS also implements a flexible time schedule, some sections
can transact business as early as 7:00am and as late as 7:00pm. Our
employees will continue businesses with clients already transacting during
break-time.
Visitors entering PHIVOLCS building are required to sign in at the Front Lobby
Guard and leave an ID. The visitor will be provided with temporary Visitor’s ID
to be worn at all times while inside the building, and a Visitor’s Slip to be signed
by the person visited and surrendered to the guard upon leaving PHIVOLCS
premises.
2
1. Mandates
• Predict the occurrence of volcanic eruptions and earthquakes and their
related Geotectonic phenomena
• Determine how eruptions and earthquakes shall occur and also areas
likely to be affected. Generate sufficient data for forecasting volcanic
eruptions and earthquakes
• Mitigate hazards of volcanic activities through appropriate detection,
forecast and warning system
• Formulate appropriate disaster preparedness plans
2. Vision
A leading global science and technology institution of empowered men and
women helping develop communities safe from and resilient to volcanic
eruptions, earthquakes, tsunamis and other related hazards.
3. Mission
We provide timely, quality and socially-inclusive information and services for
warning, disaster preparedness and mitigation. This we do through the
development and application of technologies for the monitoring and
accurate prediction of, and determination of areas prone to, volcanic
eruptions, earthquakes, tsunamis and other related hazards, and gender-
responsive capacity enhancement for comprehensive disaster risk
reduction.
4. Service Pledge
We commit to
- promote the implementation of simplified requirements and procedures
that will reduce red tape and expedite transactions in PHIVOLCS;
- attend to all applicants or requesting parties who are within the premises
of the Institute prior to the end of official working hours and during lunch
break.
3
5. List of Services
Page
Service
Number
Geology and Geophysics Research and Development
5
Division
External Services 5
1. Hazards Assessment Service: Earthquake and
6
Volcanic Hazard Assessment Report
2. Geology- and Geomatics-related Information
26
Package
Geologic Disaster Awareness and Preparedness Division 31
External Services 31
3. Outside Lecture Package 32
4. Information Packages: Information Materials 36
5. Educational Tour Package 46
6. Information Package: Duplication of Audio-Visual
50
Materials and Digital Images
7. Information Package: Exhibit On-loan 54
Seismological Observation and Earthquake Prediction
58
Division
8. Hazard Maps (Probabilistic, deterministic and
59
seismicity map
9. Catalogue: Earthquake Data 64
10. Certification of Earthquake Occurrence 68
Volcano Monitoring and Eruption Prediction Division 73
11. Catalogue: Volcano Information 74
12. Certification: Volcano Current Status, Others 76
Finance and Administrative Division 78
Internal Services 78
13. Request for Vehicle 79
14. Request for Certification 81
15. Request for Procurement of Goods and Services,
82
Infrastructure and Consulting Services
16. Network Maintenance 84
4
Geology and Geophysics
Research and Development
Division (GGRDD)
External Services
5
1. Hazards Assessment Service: Earthquake and Volcanic
Hazards Assessment Report
The DOST-PHIVOLCS’ Hazard Assessment Service (HAS) is one of
PHIVOLCS’ frontline services that determines if any earthquake and/or volcanic
hazard is present in a particular parcel of land of interest to a stakeholder, the
result of which is contained in a Hazard Assessment Report (HAR).
Hazard Assessment Report (HAR) – is a document that contains the hazard

assessment for a particular parcel of land of interest to a stakeholder. The HAR
by itself is NOT an approval, endorsement or authorization for further
government procedure.
Simple Transactions – pertain to one or two site requests for single or multiple
hazards where assessment may proceed based on currently available and
acceptable hazards information.
Complex Transactions – pertain to three to four site requests for single hazard
or multiple hazards provided that hazard data or information necessary for
assessment are readily available. They can be also be one to two site requests
for multiple hazards provided one to two hazards require further analysis
Highly Technical Transactions – pertain to three or more site requests for

multiple hazards with two or more hazards that require detailed analysis
Office or Division: Geology and Geophysics Research and Development Division

(GGRDD)
Classification: Simple, Complex to Highly Technical
Type of Transaction: G2C - Government to Citizen; G2G – Government to Government; G2B
– Government to Business
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
If acquiring auto-generated Hazard Assessment Reports and Summary Hazard Assessments
1. Computer or a mobile device with Requesting Party
access to the internet
If acquiring Hazard Assessment Report for submission to institutions
2. Computer or a mobile device with Requesting Party
access to the internet
3. Digital copy of vicinity map showing the Requesting Party
parcel boundary of the land area on
Google Earth map or imagery or
geographical information of the area
4. Transfer Certificate of Title (TCT) or Tax Requesting Party, Land Registration
Declaration of the lot, if applicable. Authority/Registry of Deeds or Local Government
6
Ensure readable TCT details like lot Unit/Assessor’s Office
number and block number as these will
appear in the Hazard Assessment
Report. If TCT is not available, Tax
Declaration may suffice. If neither TCT
nor Tax Declaration is available, fill out
address to be indicated in the Hazard
Assessment Report.
5. Online Hazard Assessment Service Online Hazard Assessment Service (OHAS)
Form Portal (https://has.phivolcs.dost.gov.ph)
All documents submitted to PHIVOLCS shall be
part of PHIVOLCS records and will not be
available to the public to ensure privacy. These
will not be returned to the client.
6. Online Hazard Assessment Service Online Hazard Assessment Service (OHAS)
Satisfaction Survey Form Portal (https://has.phivolcs.dost.gov.ph)
*CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTIONS BE PAID TIME RESPONSIBLE
If acquiring hazards assessment and reports for reference purposes
1. Visit 1. Site security None 1 minute, Eric P. Santos,
HazardHunterPH and based on Information
at maintenance. system Technology
response time Officer II/
https://hazardhunt
of the Geomatics
er.georisk.gov.ph and Hazards
(for site-specific Assessment
assessment) or Services Section
GeoAnalyticsPH at
https://geoanalytic
s.georisk.gov.ph
(for LGU-wide
assessment).
2. Generate 2. Quality 5 minutes,

assessment assurance and based on
report. database system
maintenance. response time
3. Fill out the 3. Maintenance of 5 minutes
Feedback Form in feedback forms.
either
HazardHunterPH
and/or
GeoAnalyticsPH.
7
If acquiring Signed Hazard Assessment Reports
Simple Transactions
1. Access 1. Site security and 1 minute Eric P. Santos,
PHIVOLCS OHAS maintenance Information
at Technology
Officer II/
https://has.phivolc
of the Geomatics
s.dost.gov.ph and Hazards
Assessment
Services Section
3623657 2.1. Frontline staff 30 minutes Emmanuelle
2. Submit Online reviews filled Mitiam, Science
Hazard out form and Research Analyst
document Manolo Gelido,
Assessment
attachments. Science Research
Request Form with Assistant, and
necessary Mary Rose
requirements. Bautista, Renato
Garduque,
Science Aide of
the Geomatics
and Hazards
Assessment
Services Section
*Client receives 2.2. Frontline 2 minutes Emmanuelle
tracking number and forwards to Mitiam, Science
confirmation through Officer-of-the- Research Analyst
Day. Manolo Gelido,
email that the
Science Research
request is being Assistant, and
processed. Mary Rose
Bautista, Renato
Garduque,
Science Aide of
the Geomatics
and Hazards
Assessment
Services Section
2.3. Officer-of-the- 7 hours / Margarita Dizon,
Day conducts within the day Raymond Patrick
hazards of receipt Maximo, Ericson
assessment Bariso, Daniel
using Hazard Jose Buhay, Alffie
Hunter PH Pelicano, John
functionality in Harold Tabuzo,
OHAS Admin and Hanz Cesar
Portal or Alejandria,
PHIVOLCS Science Research
online and local Specialist II /
8
GIS applications Genesis Sapla,
(this includes Jr., Robjunelieaaa
editing and Lim, Valerie
syncing Shayne Olfindo
geodatabases, Robelyn Flores,
generating and Deo Carlo
uploading of Llamas, Ynna
HAM). Patricia Aquino,
Conrado Favis,
Maeryck Justinne
Bernardo
Science
Research
Specialist I of
GGRDD
2.4. Officer-of-the- 10 minutes Margarita Dizon,
Day drafts Raymond Patrick
Hazard Maximo, Ericson
Assessment Bariso, Daniel
Report (HAR). Jose Buhay,
Alffie Pelicano,
John Harold
Tabuzo, and
Hanz Cesar
Alejandria,
Science
Research
Specialist II /
Genesis Sapla,
Jr.,
Robjunelieaaa
Lim, Valerie
Shayne Olfindo
Robelyn Flores,
Deo Carlo
Llamas, Ynna
Patricia Aquino,
Conrado Favis,
Maeryck Justinne
Bernardo
Science Research
Specialist I of
GGRDD
2.5. Officer-of-the- 1 minute Margarita Dizon,
Day forwards Raymond Patrick
HAR to the Maximo, Ericson
Verifier-of-the- Bariso, Daniel
Day. Jose Buhay,
Alffie Pelicano,
9
John Harold
Tabuzo, and
Hanz Cesar
Alejandria,
Science
Research
Specialist II /
Genesis Sapla,
Jr.,
Robjunelieaaa
Lim, Valerie
Shayne Olfindo
Robelyn Flores,
Deo Carlo
Llamas, Ynna
Patricia Aquino,
Conrado Favis,
Maeryck Justinne
Bernardo
Science
Research
Specialist I of
GGRDD
2.6. Verifier-of-the- 7 hours/ within Perla J. Delos
Day receives One (1) Reyes, Mabelline
and checks working day T. Cahulogan,
hazards upon receipt Supervising
assessment and Science
HAR. Research
Specialist / Maria
Isabel T.
Abigania,
Kathleen L.
Papiona,
Danikko John V.
Rivera, Jayvie N.
Balboa, Abigail
C. Pidlaoan,
Senior Science
Research
Specialist of
GGRDD
2.7. Verifier-of-the- 1 minute Perla J. Delos
Day forwards Reyes, Mabelline
HAR to the T. Cahulogan,
Chief or Officer- Supervising
In-Charge Science
(OIC). Research
Specialist / Maria
10
Isabel T.
Abigania,
Kathleen L.
Papiona,
Danikko John V.
Rivera, Jayvie N.
Balboa, Abigail
C. Pidlaoan,
Senior Science
Research
Specialist of
GGRDD
2.8. Chief or OIC One (1) working Teresito C.
receives and day upon Bacolcol, OIC-
checks HAR. receipt, Division Chief
including GGRDD, / Perla
possible J. Delos Reyes,
revisions Mabelline T.
Cahulogan
Supervising
Senior Science
Research
Specialist of
GGRDD
2.9. Chief or OIC 1 minute Teresito C.
approves HAR. Bacolcol, OIC-
Division Chief
GGRDD, / Perla
J. Delos Reyes,
Mabelline T.
Cahulogan
Supervising
Senior Science
Research
Specialist of
GGRDD
3.1 If from 3.1.1 If from Free for 1 minute Emmanuelle
Government, no Government, those Mitiam, Science
payment needed HAR is released covered by Research
in OHAS applicable Analyst, Manolo
platform. Government Gelido Science
Issuance's Research
Assistant, and
Mary Rose
Bautista, Renato
Garduque
Science Aide of
the Geomatics
and Hazards
11
Assessment
Services Section
3.2 If Individual 3.2.1 If Individual Php 100.00 10 minutes Emmanuelle
Owner, Private Owner, Private (Individual Mitiam, Science
Sector, or Sector, or private Research
property Analyst, Manolo
Consultant, Consultant, front
owners) Gelido Science
stakeholder line staff checks Research
deposits payment proof of payment Php 500.00 Assistant, and
to PHIVOLCS submitted online (Private Mary Rose
accredited before releasing companies) Bautista, Renato
Payment the HAR in Garduque
Channels. OHAS Portal. Science Aide of
the Geomatics
Frontline staff
and Hazards
may follow up Assessment
with the client Services Section
regarding
payment.
If payment is done If payment is Rosalia Santos,

Administrative
through done through
Officer V of
PHIVOLCS PHIVOLCS Finance and
cashier- cashier- Administrative
Stakeholder gets Frontline staff Division(FAD)
order of payment issues order of
from Frontline payment to
client then,
staff. Proceed to
client uploads
room 103 and scanned copy of
present the order receipt to OHAS
of payment to Portal.
cashier and pay
the appropriate
fee.
3.3 Upload copy of 3.3.1. The OHAS 1 minute Emmanuelle

proof of payment system or Mitiam, Science
at the OHAS Portal frontline staff Research
Analyst, Manolo
using tracking notifies
Gelido Science
number provided requesting party Research
in the email via email that Assistant, and
confirmation. HAR has been Mary Rose
released in Bautista, Renato
OHAS. Garduque
Science Aide of
12
the Geomatics
and Hazards
Assessment
Services Section
4. Download Hazard 4. Site security and 1 minute Eric P. Santos,
Assessment maintenance. Information
Report (HAR) from Technology
Officer II
OHAS Portal.
of the Geomatics
and Hazards
Assessment
Services Section
TOTAL Php 100.00 2 working days,
(Individual 6 hrs, 59mins
private (~Three (3)
property Working days)
owners) Note: That all
documents
/information
Php 500.00 submitted are
(Private complete/correct
companies)
Free for
those
covered by
applicable
Government
Issuance's
1. Complex Transactions
1. Access PHIVOLCS 1. Site security and 1 minute Eric P. Santos,
OHAS at maintenance. Information
https://has.phivolcs Technology
Officer II
.dost.gov.ph
of the Geomatics
and Hazards
Assessment
Services Section
2. Submit Online 2.1. Frontline staff 30 minutes Emmanuelle
Hazard reviews filled out Mitiam, Science
Assessment form and Research
Analyst, Manolo
Request Form with document
Gelido Science
necessary attachments Research
requirements. Assistant, and
Note: Mary Rose
We will only process
requests with sufficient
Bautista, Renato
documents submitted. Garduque
GeomHAS staff shall Science Aide of
13
communicate with the Geomatics
stakeholder if and Hazards
documents were found
insufficient to begin Assessment
hazard assessment. Services Section
*Client receives 2.2. Frontline staff 2 minutes Emmanuelle

tracking number and forwards to Mitiam, Science
confirmation through Officer-of-the- Research
Analyst, Manolo
email that the Day.
Gelido Science
request is being Research
processed. Assistant, and
Mary Rose
Bautista, Renato
Garduque
Science Aide of
the Geomatics
and Hazards
Assessment
Services Section
2.3. Officer-of-the- Three (3) Margarita Dizon,

Day conducts working days Raymond Patrick
hazards Maximo, Ericson
Bariso, Daniel
assessment
Jose Buhay,
using Alffie Pelicano,
HazardHunterPH John Harold
functionality in Tabuzo, and
OHAS Admin Hanz Cesar
PHIVOLCS Science
Research
online and local
Specialist II /
(this includes Jr.,
editing and Robjunelieaaa
syncing Lim, Valerie
geodatabases, Shayne Olfindo,
generating and Robelyn Flores,
Deo Carlo
uploading of
Llamas, Ynna
Conrado Favis,
Maeryck Justinne
Bernardo
Science
Research
Specialist I of
14
GGRDD
Bariso, Daniel
Assessment
Jose Buhay,
Report (HAR). Alffie Pelicano,
John Harold
Tabuzo, and
Hanz Alejandria,
Science
Research
Specialist II /
Genesis Sapla,
Jr.,
Robjunelieaaa
Lim, Valerie
Olfindo Robelyn
Flores, Deo Carlo
Llamas, Ynna
Patricia Aquino,
Conrado Favis,
Maeryck Justinne
Bernardo
Science
Research
Specialist I of
GGRDD
Bariso, Daniel
Verifier-of-the-
Jose Buhay,
Day Alffie Pelicano,
John Harold
Tabuzo, and
Hanz Cesar
Alejandria,
Science
Research
Specialist II /
Genesis Sapla,
Jr.,
Robjunelieaaa
Lim, Valerie
Shayne Olfindo
Robelyn Flores,
Deo Carlo
Llamas, Ynna
15
Patricia Aquino,
Conrado Favis,
Maeryck Justinne
Bernardo
Science
Research
Specialist I of
GGRDD
2.6. Verifier-of-the- Two (2) Perla J. Delos
Day receives and working days, Reyes, Mabelline
checks hazards 8hrs including T. Cahulogan,
possible Supervising
assessment and
revisions Science
HAR. Research
Specialist / Maria
Isabel T.
Abigania,
Kathleen L.
Papiona,
Danikko John V.
Rivera, Jayvie N.
Balboa, Abigail
C. Pidlaoan,
Senior Science
Research
Specialist /
Science
Research
Specialist II of
GGRDD
HAR to the Chief T. Cahulogan,
Supervising
or Officer-In-
Science
Charge (OIC). Research
Specialist / Maria
Isabel T.
Abigania,
Kathleen L.
Papiona,
Danikko John V.
Rivera, Jayvie N.
Balboa, Abigail
C. Pidlaoan,
Senior Science
Research
Specialist /
Science
16
Research
Specialist II of
GGRDD
2.8. Chief or OIC 1 day Teresito C.
receives and Bacolcol, OIC-
checks HAR. Division Chief
GGRDD / Perla
J. Delos Reyes,
Mabelline T.
Cahulogan
Supervising
Senior Science
Research
Specialist of
GGRDD
Division Chief
GGRDD / Perla
J. Delos Reyes,
Mabelline T.
Cahulogan
Supervising
Senior Science
Research
Specialist of
GGRDD
payment needed. HAR is released covered by Research
applicable Analyst, Manolo
in OHAS
Government Gelido Science
platform. Issuance's Research
Assistant, and
Mary Rose
Bautista, Renato
Garduque
Science Aide of
the Geomatics
and Hazards
Assessment
Services Section
3.2 If Individual 3.2.1 If Individual For Individual 10 minutes Emmanuelle
Owners, Private Owners, Private private Mitiam, Science
Sector, or Sector, or property Research
owners: Analyst, Manolo
Consultants, Consultants, front
Php 100.00/ Gelido Science
stakeholder line staff checks per HAR Research
deposits payment proof of payment (Earthquake Assistant, and
17
to PHIVOLCS submitted to and/or Mary Rose
accredited online system Volcano HAR Bautista, Renato
Payment before releasing Garduque
For Private Science Aide of
Channels. of HAR in OHAS
companies: the Geomatics
Portal. Frontline Php 500.00 and Hazards
staff may follow per HAR Assessment
up with the client (Earthquake Services Section
regarding and/or
payment. Volcano
HAR
Rosalia Santos,
If payment is done If payment is
Administrative
through done through Officer V of
PHIVOLCS PHIVOLCS Finance and
cashier- cashier- Administrative
Stakeholder gets frontline staff Division (FAD)
from frontline staff. payment to client
Proceed to room then, client
103 and present uploads scanned
the order of copy of receipt to
payment to cashier OHAS Portal.
and pay the
appropriate fee.

at the OHAS Portal frontline staff Research
Analyst, Manolo
using tracking notifies
Gelido Science
number provided requesting party Research
in the email via email that Assistant, and
confirmation. HAR has been Mary Rose
released in Bautista, Renato
OHAS. Garduque
Science Aide of
the Geomatics
and Hazards
Assessment
Services Section
Assessment maintenance Information
Officer II
OHAS Portal
of the Geomatics
and Hazards
18
Assessment
Services Section
TOTAL Individual 6 working
private days, 8 hrs, 59
property mins
owners: (~Seven (7)
Php 100.00/ Working days)
per HAR Note: That all
documents
/information
Private submitted are
companies: complete/correct
Php 500.00
per HAR
Free for
those
covered by
applicable
Government
Issuance's
2. Highly Technical Transactions
1. Access PHIVOLCS 1. Site security and 1 minute Eric P. Santos,
OHAS at maintenance. Information
https://has.phivolcs Technology
Officer II
.dost.gov.ph
of the Geomatics
and Hazards
Assessment
Services Section
2. Submit Online 2.1. Frontline staff 1 hour Emmanuelle
Hazard reviews filled out Mitiam, Science
Assessment form and Research
Analyst, Manolo
Request Form with document
Gelido Science
necessary attachments. Research
requirements. Assistant, and
Mary Rose
Bautista, Renato
Garduque
Science Aide of
the Geomatics
and Hazards
Assessment
Services Section
*Client receives 2.2. Frontline staff 2 minutes Emmanuelle
tracking number forwards to Mitiam, Science
and confirmation Officer-of-the- Research
Analyst, Manolo
19
through email that Day. Gelido Science
the request is Research
being processed. Assistant, and
Mary Rose
Bautista, Renato
Garduque
Science Aide of
the Geomatics
and Hazards
Assessment
Services Section
2.3. Officer-of-the- Twelve (12) Margarita Dizon,
Day conducts working days Raymond Patrick
hazards Maximo, Ericson
Bariso, Daniel
assessment
Jose Buhay,
using Alffie Pelicano,
HazardHunterPH John Harold
functionality in Tabuzo, and
OHAS Admin Hanz Cesar
PHIVOLCS Science
Research
online and local
Specialist II /
(this includes Jr.,
editing and Robjunelieaaa
syncing Lim, Valerie
geodatabases, Shayne Olfindo
generating and Robelyn Flores,
Deo Carlo
uploading of
Llamas, Ynna
Conrado Favis,
Maeryck Justinne
Bernardo
Science
Research
Specialist I of
GGRDD
Bariso, Daniel
Assessment
Jose Buhay,
Report (HAR). Alffie Pelicano,
John Harold
Tabuzo, and
Hanz Cesar
20
Alejandria,
Science
Research
Specialist II /
Genesis Sapla,
Jr.,
Robjunelieaaa
Lim, Valerie
Shayne Olfindo
Robelyn Flores,
Deo Carlo
Llamas, Ynna
Patricia Aquino,
Conrado Favis,
Maeryck Justinne
Bernardo
Science
Research
Specialist I of
GGRDD
Bariso, Daniel
Verifier-of-the-
Jose Buhay,
Day. Alffie Pelicano,
John Harold
Tabuzo, and
Hanz Cesar
Alejandria,
Science
Research
Specialist II /
Genesis Sapla,
Jr.,
Robjunelieaaa
Lim, Valerie
Shayne Olfindo
Robelyn Flores,
Deo Carlo
Llamas, Ynna
Patricia Aquino,
Conrado Favis,
Maeryck Justinne
Bernardo
Science
Research
Specialist I of
GGRDD
21
2.6. Verifier-of-the- Six (6) working Perla J. Delos
Day receives and days Reyes, Mabelline
checks hazards T. Cahulogan,
Supervising
assessment and
Science
HAR. Research
Specialist / Maria
Isabel T.
Abigania,
Kathleen L.
Papiona,
Danikko John V.
Rivera, Jayvie N.
Balboa, Abigail
C. Pidlaoan,
Senior Science
Research
Specialist of
GGRDD
HAR to the Chief T. Cahulogan,
Supervising
or Officer-In-
Science
Charge (OIC). Research
Specialist / Maria
Isabel T.
Abigania,
Kathleen L.
Papiona,
Danikko John V.
Rivera, Jayvie N.
Balboa, Abigail
C. Pidlaoan,
Senior Science
Research
Specialist of
GGRDD
2.8. Chief or OIC 1 day Teresito C.
receives and Bacolcol, OIC-
checks HAR. Division Chief
GGRDD / Perla
J. Delos Reyes,
Mabelline T.
Cahulogan
Supervising
Senior Science
Research
Specialist of
22
GGRDD
Division Chief
GGRDD / Perla
J. Delos Reyes,
Mabelline T.
Cahulogan
Supervising
Senior Science
Research
Specialist of
GGRDD
payment needed HAR is released covered by Research
applicable Analyst, Manolo
in OHAS platform
Government Gelido Science
Issuances Research
Assistant, and
Mary Rose
Bautista, Renato
Garduque
Science Aide of
the Geomatics
and Hazards
Assessment
Services Section
3.2 If Individual 3.2.1 If Individual For Individual 10 minutes Emmanuelle
Owners, Private Owners, Private private Mitiam, Science
Sector, or Sector, or property Research
owners: Analyst, Manolo
Consultants, Consultants,
Php 100.00/ Gelido Science
stakeholder frontline staff per HAR Research
deposits payment checks proof of (Earthquake Assistant, and
to PHIVOLCS payment and/or Mary Rose
accredited submitted to Volcano HAR Bautista, Renato
Payment online system Garduque
Channels. before releasing For Private Science Aide of
companies: the Geomatics
of HAR in OHAS
Php 500.00 and Hazards
Portal. Front line per HAR Assessment
staff may follow (Earthquake Services Section
up with the client and/or
regarding Volcano
payment. HAR).
If payment is done If payment is

Rosalia Santos,
23
through done through Administrative
PHIVOLCS PHIVOLCS Office of Finance
cashier- cashier- and
Administrative
Stakeholder gets frontline staff
Division (FAD)
from frontline staff. payment to client
Proceed to Room then, client
103 and present uploads scanned
the order of copy of receipt to
payment to cashier OHAS Portal.
and pay the
appropriate fee.

at the OHAS Portal frontline notifies Research
Analyst, Manolo
using tracking requesting party
Gelido Science
number provided via email that Research
in the email HAR has been Assistant, and
confirmation released in Mary Rose
OHAS. Bautista, Renato
Garduque
Science Aide of
the Geomatics
and Hazards
Assessment
Services Section
Assessment maintenance Information
Officer II
OHAS Portal
of the Geomatics
and Hazards
Assessment
Services Section
TOTAL Individual Nineteen (19)
private working days, 1
property hr, 49 minutes
owners: (~20 working
Php 100.00/ days) Note: That
per HAR all documents
/information
submitted are
Private complete/correct
companies:
Php 500.00
per HAR
24
Free for
those
covered by
applicable
Government
Issuances
*Transacting client should observe the minimum health protocols adopted by

PHIVOLCS in view of the COVID-19 pandemic.
25
2. Geology- and Geomatics-related Information package
Hazard Information Package – any set of information products pertaining to

earthquake- and volcano-related processes generated and produced by the
Geology and Geophysics Research and Development Division (GGRDD), and
which can be provided in the form of printed or digital maps, reports, or
explained in letters and face-to-face consultation, among others.
Web Map Service (WMS) – a standard protocol developed by the Open

Geospatial Consortium in 1999 for serving geo-referenced map images over
the Internet, providing a simple Hyper Text Transmission Protocol (HTTP) for
requesting geo-referenced map images (JPEG, PNG, etc.) from one or more
distributed geospatial databases.
Web Feature Service (WFS) – an interface specified by the Open GIS

Consortium (OGC) that allows for the exchange of geographic data across the
Web. Through this interface, data manipulation may be done on the geographic
features in local computers.
Data User Agreement (DUA) – a document, signed between PHIVOLCS and

its government stakeholders, stating an agreement on data exchange and
usage. DUA may be signed between the Director of PHIVOLCS or his
representative and the head of office or Planning/GIS/IT Officer of government
agencies requesting GIS products. It ensures that PHIVOLCS hazards
information is properly handled by its stakeholders.
Memorandum of Understanding (MOU) – a document, signed between

PHIVOLCS and its non–government stakeholders, stating an agreement on
data exchange and usage. MOU is signed between the director of PHIVOLCS
and the head of its non–government stakeholders, and other similar offices
requesting GIS products. It ensures that PHIVOLCS hazards information is
properly handled by its stakeholders.
Office or Division: Geology and Geophysics Research and Development Division

(GGRDD)
Classification: Simple, Complex to Highly Technical
Type of Transaction: G2C - Government to Citizen; G2G – Government to Government;
G2B – Government to Business
Who may avail: All
1. Computer or a mobile device with access to Requesting Party
the internet
PERSON
*CLIENT STEPS FEES TO PROCESSING
AGENCY ACTIONS RESPONSIBL
BE PAID TIME
E
If requesting for Web Map/Feature Services for reference purposes
1. Access the Geomatics 1. Site security and None 1 minute, Lyle Camus
26
GIS Web Portal at maintenance based on Information
https://gisweb.phivolcs.do system System
st.gov.ph/gisweb/geomatic response time Analyst II
of the
s-services-request.
Geomatics
and Hazards
Assessment
Services
Section
2. Fill out and submit the 2. Receive client None 5 minutes, John Harold B.
Geomatics Data and request based on Tabuzo, Hanz
Services Form. (automated reply system Cesar
email). response time Alejandria,
Science
Geomatics Monthly Research
Monitor (GeMM) Specialist II/
may contact client Ynna Patricia
for clarifications or if Aquino,
data requested is Conrado
unavailable. Favis,
Maeryck
Justinne
Bernardo,
Science
Research
Specialist I of
the
Geomatics
and Hazards
Assessment
Services
Section
3. Fill out the Data User 3.1. Check validity None 5 minutes John Harold B.
Agreement (DUA) or of DUA/MOU. Tabuzo, Hanz
Memorandum of Cesar
Alejandria,
Understanding (MOU)
Science
attached in the automated Research
reply email and send to Specialist II/
geomatics@phivolcs.dost. Ynna Patricia
gov.ph. Aquino,
Conrado
Favis,
Maeryck
Justinne
Bernardo,
Science
Research
Specialist I of
27
the Geomatics
and Hazards
Assessment
Services
Section
3.2. Forward None 1 minute John Harold

DUA/MOU to B. Tabuzo,
Agency Head or Hanz Cesar
Division Chief. Alejandria,
Science
Research
Specialist II/
Ynna Patricia
Aquino,
Conrado
Favis,
Maeryck
Justinne
Bernardo,
Science
Research
Specialist I
3.3. Obtain approval None Two (2) Renato U.

from Agency working days Solidum, Jr.,
Head or Division Head of
Chief by signing Agency/
DUA or MOU. Teresito C.
Bacolcol, OIC-
Division Chief
Geology,
Geophysics
R&D Division
4. Check email for Web 4. *Geomatics None 1 minute John Harold

Services link. Monthly Monitor B. Tabuzo,
(GeMM) drafts Hanz Cesar
template reply Alejandria,
email for release Science
of the Web Research
Services link with Specialist II/
explanations on Ynna Patricia
other concerns to Aquino,
the stakeholder. Conrado
Favis,
Maeryck
Justinne
Bernardo,
28
Science
Research
Specialist I
5. Fill out and submit 5. Maintenance of None 5 minutes Jayvie Balboa,

Stakeholder Satisfaction feedback forms. Senior
Form. Science
Research
Specialist I of
the
Geomatics
and Hazards
Assessment
Services
Section
TOTAL None Two (2)

working days
and 18
minutes
If requesting for Earthquake and Volcanic Hazards Map Layouts
1. Access the Geomatics None 1 minute
GIS Web Portal at Lyle Camus,
Information
https://gisweb.phivolcs.do
Site security, Systems
st.gov.ph/gisweb/earthqua maintenance and Analyst II
ke-volcano-related- ensure map of the
hazard-gis-information or repository and Geomatics
at hazard maps are and Hazards
https://hazardhunter.geori up-to-date. Assessment
Services
sk.gov.ph.
Section
2. Select area to sort None 1 minute

(from National to
Municipal level).
3. Select hazard/s None 1 minute

4. Click Submit and wait None 1 minute,
for results to appear. based on
system
response time
5. Click thumbnails to None 1 minute,

download hazard maps. based on
system
response time
29
TOTAL None 5 Minutes
If requesting information not available at PHIVOLCS’ online hazard assessment platforms
1. Send request 1.1 Review the None Three (3) Usec. Renato
addressed to Usec. request and working days, U. Solidum,
Renato U. Solidum, Jr. by forward to specific or if request is Jr./ Teresito C.
technical or complex, Bacolcol, OIC-
emailing it to
concerned group/s DOST- Division Chief
od@phivolcs.dost.gov.ph or personnel. PHIVOLCS GGRDD
or acknowledges
ggrdd.mail@phivolcs.dost. 1.2 Technical receipt of the
gov.ph. personnel/ request and
concerned group indicates time
process the of release to
request. stakeholders
1.3 Draft reply on None One (1) day Technical

information being Personnel/
requested. Concerned
Section
2. Receive email reply. 2. Approval and None 1 minute Usec. Renato
release of reply U. Solidum,
via email. Jr./ Teresito
C. Bacolcol,
OIC-Division
Chief GGRDD
TOTAL None Four (4)

Working days,
1 minute

30
Geologic Disaster Awareness and
Preparedness Division (GDAPD)
External Services
31
3. Outside Lecture Package
DOST-PHIVOLCS provides a lecture package to various stakeholders that

includes resource person(s) either as lecturer, facilitator, and observer to
requesting organizations. Standard lecture packages cover basic information
on volcanoes, earthquakes, tsunami and other related geotectonic
phenomena. Also, specialized topics related to Geosciences and Disaster
Risk Reduction could be included in the lecture package upon request.
Facilitators or observers could be requested to give technical inputs during
exercises or drills for volcano, earthquake or tsunami evacuation, subject to
availability of personnel.
Office or Division: Geologic Disaster Awareness and Preparedness Division (GDAPD)
Classification: Simple
Who may avail: All
1. Letter of Request. Address all letters to 2nd Floor, Room 202, Geologic Disaster
DR. RENATO U. SOLIDUM, JR., OIC- Awareness and Preparedness Division
PHIVOLCS. Please state the following: (GDAPD)
• topic
• number and type of participants
• place, date and time of lecture
• contact landline/mobile number(s)
• contact person of requesting
organization
DOST-PHIVOLCS encourages 50% male
and 50% female participation/ audience
during lectures, drills and other related
activities. For resource person requests
outside Metro Manila that require Travel
Order, requests must be submitted 20
working days before the scheduled
activity for preparation and processing
of travel documents.
2. Requesting organization should
provide:
2.1 Transportation of resource person
from and back to DOST-PHIVOLCS
Office
2.2 Computer and LED/LCD projector
as lecture presentations use
32
presentation software e.g.
powerpoint format.
3. Meal and accommodation if outside Metro
Manila and requiring overnight stay.
*CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
For hand-carry/ courier request
1. Send request thru 1. GDAPD staff None, Three (3) Ms. Felomina
hand-carry/courier. receives the letter incidental working days Cayabyab,
Letter of request of request. travel Science
expenses Research
must be sent to
if incurred Specialist I
DOST-PHIVOLCS at 1.1 Inform the by
least two (2) weeks stakeholder that in Resource
prior to date of times of public- Speaker
activity. health related
emergencies such
1.1 Call DOST- as pandemic, all
PHIVOLCS to inform request will be
about your hand- received at the
carried / courier DOST-PHIVOLCS
request prior to the Lobby. Health
visit safety
requirements
should be
observed.
2. Send
acknowledgement
of request to the
stakeholder thru
fax, call or email.
3. Forward Letter of
request to Division
Chief for approval.
Specific request or
invitation for Dr.
Renato U.
Solidum, Jr. as
resource person
should be
forwarded to the
33
Office of the
Director.
4. Call the
stakeholder for
update on the
status of their
request.
5. GDAPD staff will

confirm if the
request can be
accommodated on
specified date and
time. If not, both
parties will
mutually agree/set
date and time.
For email/ fax request
1.Send letter of 1. Send None, Three (3) Ms. Felomina
request to acknowledgement incidental working days Cayabyab,
pivs_lectures@phiv of request to the travel Science
expenses Research
olcs.dost.gov.ph or stakeholder thru
if incurred Specialist I
fax at (02) 8927- fax, call or email. by
4524. Resource
Letter of request 2. Forward Letter of Speaker
must be received request to Division
by DOST- Chief for approval.
PHIVOLCS at least
two (2) weeks prior Specific request or
to date of activity. invitation for Dr.
Renato U.
2. Call DOST- Solidum, Jr. as
PHIVOLCS to resource person
confirm should be
immediately (right forwarded to the
after sending their Office of the
communication) Director.
receipt of the
letter and possible 3. Call stakeholder
schedule. for update on the
status of their
request.
34
4. GDAPD staff will
confirm if the
request can be
accommodated on
specified date and
time. If not, both
parties will
mutually agree/set
date and time.
TOTAL None, Three (3)
incidental working days
travel
expenses
if incurred
by
Resource
Speaker

35
4. Information Packages: Information Materials
Information materials are in the form of flyers, pamphlets, leaflets, posters,

comics, brochures, and scientific papers or proceedings which are available in
either print or digital format. These materials contain general information on
Philippine volcanoes, earthquakes, tsunamis and other related geotectonic
processes, their threats and how the effects from these hazards can be reduced
or avoided. Most print materials are free of charge except for some special
publications.

Who may avail: All
1. Fill-out request form for all materials. 2nd Floor, Room 202, Geologic Disaster
Awareness and Preparedness Division
For multiple (50 or more) copies of (GDAPD)
printed materials:
Letter of request is required. Address

all letters to DR. RENATO U. SOLIDUM,
JR., OIC-PHIVOLCS. Indicate the
number of copies needed and purpose.
DOST-PHIVOLCS will determine the final
number of print copies to be released,
depending on available stocks and
purpose of client. Make sure that the
client has complete contact information in
their letter of request.
For digital copy of materials:
Letter of request. Address all letters to
DR. RENATO U. SOLIDUM, JR. OIC-
PHIVOLCS. Indicate the title of material
and purpose and complete contact
information of the requester.
*CLIENT STEPS FEES TO PROCESSING PERSON
AGENCY ACTIONS
For walk-in request for printed materials:
1. View and select 1.1 Give the request None Same day as Ms. Felomina
from the list of form for print receipt of Cayabyab,
printed materials materials to be request Science
available from the fill-out. Research
GDAPD assigned Specialist I
36
staff. 1.2 Distribute
request form at Ms. Felomina
1.1 In times of public- the DOST- Cayabyab,
health related PHIVOLCS Science
emergencies such Lobby or access Research
as pandemic, call online request at Specialist I
DOST-PHIVOLCS https://bit.ly/Print
prior to visit to RequestfForm.
request for printed Health safety
materials. requirements
should be
observed.
2. Fill-out the request 2.1 Check the filled-

form for print out form of the list
materials and of print materials
requested.
submit to GDAPD
staff. 2.2 Gather the
requested
information
materials.
3. Claim the printed 3.1 Release the

materials. requested
information
materials to the
stakeholder.
3.2 In times of
public-health
related
emergencies
such as
pandemic,
releasing of
materials will be
at the DOST-
PHIVOLCS
Lobby.
3.3 Ask the client to

answer the online
Customer
Feedback Form
for Frontline
Services or give a
printed copy of the
37
form.
4. Fill-out the 4. Receive and

Customer check if the form is
Feedback Form properly and
completely filled-
for Frontline
out.
Services and
submit.
For multiple (50 or more) copies of printed materials: hand-carry/ courier
1. Send request thru 1. Receive letter None Three (3) Ms. Felomina
hand-carry/ request and working days Cayabyab,
courier. inform the Science
Same day as Research
stakeholder when
receipt for Specialist I
1.1 Call DOST- request can be hand-carried
PHIVOLCS to accommodated request from
inform about your and ready for provinces
hand-carried / pick-up.
courier request
prior to the visit. 1.1 Inform the
stakeholder that in
times of public-
health related
emergencies such
as pandemic, all
request will be
received/ released
at the DOST-
PHIVOLCS
Lobby. Health
safety
requirements
should be
observed.
1.2 Forward Letter

of request to
Division Chief for
approval.
1.3 Call the

stakeholder for
update on the
38
status of their Ms. Felomina
request. Cayabyab,
Science
Research
2. Fill-out the 2.1 Receive request
Specialist I
request form and form and check if Ms. Felomina
submit to all fields are Cayabyab,
assigned GDAPD filled-out. Attach Science
staff. their letter of Research
request. Specialist I
2.2 Gather the

requested
information
materials.
3. Claim the 3.1 Release the

requested requested
information information
materials. materials to the
stakeholder.
3.2 In times of
public-health
related
emergencies
such as
pandemic,
releasing of
materials will be
at the DOST-
PHIVOLCS
Lobby. Health
safety
requirements
should be
observed.
3.3 Ask the

stakeholder to
answer the
online Customer
Feedback Form
39
for Frontline Ms. Felomina
Services or give a Cayabyab,
printed copy of the Science
Research
form.
Specialist I
4. Fill-out the 4. Receive and Ms. Felomina
Customer check if form is Cayabyab,
Feedback Form for properly and Science
Frontline Services completely filled-out. Research
and submit. Specialist I
For multiple (50 or more) copies of printed materials: email/ fax

1. Send letter of 1.1 Send None Three (3) Ms. Felomina
request thru email at acknowledgement working days Cayabyab,
phivolcs_mail@phivo of request to the Science
Same day as Research
lcs.dost.gov.ph. or stakeholder thru fax,
receipt for Specialist I
fax at (02) 8927- call or email. hand-carried
4524. request from
1.2 Forward Letter provinces
of request to
Division Chief for
approval.
2. Call DOST- 2.1 GDAPD Staff

PHIVOLCS to will call the
confirm immediately Stakeholder for
(right after sending update on the status
their communication) of their request.
receipt of the letter
and possible 2.2 Inform the
schedule of pick-up. stakeholder when
request can be
accommodated and
ready for pick-up.
2. 3 Inform the
stakeholder that in
times of public-
health related
emergencies such
as pandemic, all
request will be
received/ released
at the DOST-
40
PHIVOLCS Lobby. Ms. Felomina
Health safety Cayabyab,
requirements should Science
Research
be observed
Specialist I
2.4 Send the

request form for
print materials or the
link to access online
request at
https://bit.ly/PrintRe
questfForm.
3. Fill-out the request 3.1 Receive request

form for print form and check if
material and all fields are filled-
submit to assigned out. Attach their
GDAPD staff. letter of request.
3.2 Gather the

requested
information
materials.

requested requested
information information
materials. materials to the
stakeholder.
4.2 In times of
public-health
related
emergencies
such as
pandemic,
releasing of
materials will be
at the DOST-
PHIVOLCS
Lobby. Health
safety
41
requirements
should be
observed.
4.3 Ask the

stakeholder to
answer the online
Customer
Feedback Form
for Frontline
Services or give a
printed copy of the
form.

Customer check if form is
for Frontline completely filled-
Services and out.
submit.
For digital copy of materials: hand-carry/ courier request
1. Send request thru 1. GDAPD staff will None Three (3) Ms. Lucille Rose
hand-carry/ receive the letter of working days Sanico, Senior
courier. request. Science
Research
1.1 Inform Specialist
1.1 Call DOST-
stakeholder that
PHIVOLCS to
all request will be
inform about your
received at the
hand-carried /
DOST-PHIVOLCS
courier request
Lobby. Health
prior to the visit.
safety
requirements
should be
observed.
2. Call DOST- 2. Send

PHIVOLCS to acknowledgement
confirm of request to the
immediately (right stakeholder thru
after sending their fax, call or email.
communication)
receipt of the letter
42
and if request 2.1 Forward Letter Ms. Lucille Rose
could be of request to Sanico, Senior
accommodated. Division Chief for Science
Research
approval.
Specialist
3. Fill-out and sign 3.1 GDAPD Staff

the DOST- will call or email
PHIVOLCS the stakeholder
Audiovisual and for update on the
Digital Information status of their
Material User request.
Agreement Form.
3.2 Send thru email
the DOST-
PHIVOLCS
Audiovisual and
Digital
Information
Material User
Agreement
Form.
4. Send thru email or 4.1 Receive and

fax the check the
accomplished accomplished
Form. form.
4.2 Start processing

the request.

requested digital file to the
information client thru email
materials thru or save in
email or pick-up. external storage
(e.g. CD, DVD,
USB flash drives,
etc.).
5.2 Ask the

stakeholder to
answer the
online
Stakeholder
Satisfaction
43
Form or give a Ms. Lucille Rose
printed copy of Sanico, Senior
the form. Science
Research
6. Fill-out the 6. Receive and Specialist
Customer Feedback check if the form is
Form for Frontline properly and
Services and submit. completely filled-out.
For digital copy of materials: email/ fax request

1. Send letter of 1. Receive and send None Three (3) Ms. Lucille Rose
request thru email acknowledgement working days Sanico, Senior
at of request to the Science
Research
phivolcs_mail@ph stakeholder thru
Specialist
ivolcs.dost.gov.ph. fax/ call/ email.
or fax at (02)
8927-4524. 1.2 Forward Letter
of request to
Division Chief for
approval.
2. Call DOST- 2.1 Inform the

PHIVOLCS to stakeholder if
request can be
confirm
processed.
immediately (right
after sending their 2.2 GDAPD Staff
communication) will call the
receipt of the letter Stakeholder for
and if request update on the
could be status of their
accommodated. request.
3. Fill-out and sign 3.1 Send thru email

the DOST- the DOST-
PHIVOLCS PHIVOLCS
Audiovisual and Audiovisual and
Digital Information Digital
Material User Information
Agreement Form. Material User
Agreement
Form.
4. Send thru email or 4.1 Receive the

fax the accomplished
44
accomplished form. Ms. Lucille Rose
Form. Sanico, Senior
4.2 Start Science
processing the Research
request. Specialist

requested digital file thru
information email or save in
materials thru external storage
email or pick-up. (e.g. CD, DVD,
USB flash drives,
etc.).
5.2 Ask the

stakeholder to
answer the
online
Stakeholder
Satisfaction
Form or give a
printed copy of
the form.

Customer check if form is
for Frontline completely filled-out.
Services and
submit.
TOTAL None Three (3)
working days

PHIVOLCS in view of the COVID-19 pandemic
45
5. Educational Tour Package
DOST-PHIVOLCS provides group tours (e.g students, teachers, government
employees) for film showing and exhibit viewing. Film showing may be any of
the following: volcanoes, earthquake or tsunami. Technical personnel are
available to answer questions after video viewing or during exhibit viewing.
Lectures for specific topics can be arranged upon request subject to the
availability of resource speaker.

Who may avail: All
DR. RENATO U. SOLIDUM, JR. OIC- Awareness and Preparedness Division
PHIVOLCS. Letters must contain (GDAPD)
signatures over printed name letters must
also contain the complete address and
contact landline/mobile number of the
requester. Name of school, organization or
office and number of participants should
also be indicated. Total number of
participants (including parents, faculty
and staff) per package must not exceed
200.
2. Strict compliance with time reservation
is expected. We emphasize that clients
must book/reserve the time that is most
realistic for the group taking into account
the travel time (including allowance for
traffic, etc.) from the point of origin to
DOST-PHIVOLCS.
3. All bookings must be requested at least
one week in advance. We encourage
early requests for better facilitation of
schedule. Available days for the tour are
Tuesday to Friday, between 8am to
11am and between 1pm to 4pm.
4. Acceptance of bookings is on first come
first serve basis. DOST-PHIVOLCS
reserves the right to reschedule or
46
cancel bookings during unexpected
events.
5. Coordinators must remind all the
participants on their behavior while in the
premises of DOST-PHIVOLCS.
Vandalism, loitering, shouting, eating
and drinking inside the auditorium, and
other non-desirable behavior are
strictly prohibited.
AGENCY ACTIONS
1. Send request thru 1.1 Check request Non- Three (3) Ms. Eumelia
the following received thru refundable working days Belo, Science
channels mail, fax, or entrance fee Research
email. of PHP5.00/ Specialist I
person and Ms. Melissa
a. Hand- Mae Tamayo,
1.2 Receive and
carry/courier For those Science
send
b. Email at who are Research
acknowledgeme
phivolcs_mail@p coming Specialist I
nt of request to within Metro
hivolcs.dost.gov.
the stakeholder Manila or
ph.
thru fax/ call/ with Manila-
c. fax at (02) 8927-
email. based
4524 coordinators
1.3 Assess if , it is
preferred
request can be
that
accommodated. payments
be made in
1.4 Forward letter of advance or
request to as soon as
Division Chief for the schedule
approval. is confirmed
1.5 GDAPD Staff

will call the
Stakeholder for
update on the
status of their
request.
2. Call DOST- 2.1 Inform

PHIVOLCS to stakeholder if
confirm their request can be
accommodated
47
schedule after or not on the Ms. Eumelia
sending their specified date Belo, Science
communication and time. If not, Research
both parties will Specialist I
especially those
mutually and Ms. Melissa
sent by fax or mail. agree/set date Mae Tamayo,
and time. Science
Research
2.2 Remind Specialist I
stakeholder
that
unconfirmed
bookings and
last-minute
changes
especially on
the time of
reservation will
not be
entertained.
3.1 Meet with DOST- 3.1 Meet the tour

PHIVOLCS coordinator and
Educational tour issue an Order
of Payment.
coordinator upon
arrival at DOST-
PHIVOLCS for the
fee’s assessment,
and pay the total
amount assessed.
3.2 Proceed to Room 3.2 Accept Rosalia, Santos,

103 and present payment based Administrative
on the order of Officer V of
the order of
payment. Finance and
payment to cashier Administrative
and pay the Division (FAD)
appropriate fee.
3.3 Present the Official 3.3 Check the Ms. Eumelia

receipt as proof of Official Receipt. Belo, Science
Research
payment to
Specialist I
PHIVOLCS and Ms. Melissa
Educational tour Mae Tamayo,
coordinator Science
Research
Specialist I
48
Tour coordinator must
ensure an orderly
manner by which the
participants/visitors
are to enter the DOST-
PHIVOLCS facility.
4. Fill-out the 4. Receive and Ms. Eumelia

Customer feedback check if form is Belo, Science
Form for Frontline properly and Research
completely filled- Specialist I
Services.
out. and Ms. Melissa
Mae Tamayo,
Science
Research
Specialist I
TOTAL PHP5.00/ Three (3)
person working days

PHIVOLCS in view of the COVID-19 pandemic
49
6. Information Package: Duplication of Audio-Visual Materials and
Digital Images
Client may select from the following documentaries produced by DOST-

PHIVOLCS:
1. The Killer Quake, 1990 7. Pinatubo Lahars

2. Sta. Elena High School 8. Ang Lahar: Parusa Ba o
Earthquake Drill Paghamon
9. The Danger is far from Over
3. Tsunami (DOST-GIA)
(1991 Pinatubo Eruptions)
4. Tsunami Eyewitness Accounts:
10. Pagputok ng BulkangTaal 1965
1994 Mindoro
5. Tsunami Eyewitness Accounts:
11. DOST-PHIVOLCS AVP(Free)
1976 Moro Gulf
6. 15 November 1994 Mindoro 12. Earthquake and its Hazards
Earthquake and Tsunami (Free)
7. Ang Pagputok Ng Bulkang
13. Tsunami 101 (Free)
Mayon, 1993
Also available are digital photograph collection on earthquake, tsunami and

volcanoes.

Who may avail: All
1. Filled-out request form for Photo and Second Floor, Room 202, Geologic Disaster
Video Packages Awareness and Preparedness Division
(GDAPD)
2. Data User Agreement form if necessary
AGENCY ACTIONS
1. View list of 1.1 Provide list of PhP50.00 Three (3) Ms. Lucille Rose
documentaries documentaries per working days Sanico, Senior
and collection of and collection of documentary Science
photos of photos of Research
Volcano, Volcano, PhP10.00 per Specialist and
Earthquake and Earthquake and photograph Dynie Doloiras,
Tsunami. Tsunami to the or image Science
GDAPD staff will stakeholder. (additional Research
assist stakeholder PhP25.00 for Analyst
in the process. 1.2 Request form CD or DVD)
will be
50
distributed at the Ms. Lucille Rose
DOST- Sanico, Senior
PHIVOLCS Science
Lobby or an Research
online request Specialist and
form will be Dynie Doloiras,
provided. Health Science
safety Research
requirements Analyst
should be
observed.
1.3 Provide a
Stakeholder
Satisfaction
Form to the
stakeholder to
be
accomplished.
2. Fill-out the 2.1 Check the form

request form. for the list of
Check selected documentaries
documentaries or or digital photos
list down digital requested.
photos in the
space provided in 2.2 Issue an Order
the request form. of Payment.
3. Proceed to Room 3.1 Accept payment Rosalia Santos,

103 and present based on the Administrative,
the order of Order of Officer V of
payment to Payment. Finance and
cashier and pay Administrative
the appropriate 3.2 Issue the Division (FAD)
fee. Official Receipt.
3.3 Start processing Ms. Lucille Rose

the request. Sanico, Senior
Science
4. Present the 4.1 Check the Research
Official Receipt Official Receipt. Specialist and
issued by DOST- Dynie Doloiras,
PHIVOLCS 4.2 Indicate in the Science
Cashier to the Official Receipt Research
GDAPD staff for the date when to Analyst
documentation. claim the
This also serves document
51
as claim stub. requested.
5. Claim the CD or 5.1 Release the CD

DVD, showing the or DVD
Official Receipt as requested.
proof that the
claimant is the 5.2 In times of
requesting party public-health
or authorized related
representative. emergencies
such as
pandemic,
releasing of
materials will be
at the DOST-
PHIVOLCS
Lobby and
health safety
requirements
should be
observed.
5.3 Ask the

stakeholder to
answer the
Customer
Feedback Form
for Frontline
Services or give
a printed copy of
the form.
6. Fill-out the 6.1 Receive and

Customer check if the form
Feedback Form is properly and
Services and out.
submit.
TOTAL PhP50.00 per Three (3)

documentary Days
PhP10.00
per
photograph
or image
(additional
PhP25.00
52
for CD or
DVD)
*Transacting client should observe the minimum health protocols adopted

by PHIVOLCS in view of the COVID-19 pandemic.
53
7. Information Package: Exhibit On-loan
Exhibit – collection of framed posters or mounted diagrams for public viewing.

These are displayed at the DOST-PHIVOLCS Main and field stations. Exhibits
are mostly composed of framed posters and tarpaulins about volcanoes,
earthquakes and tsunamis. DOST-PHIVOLCS may also provide technical
assistance in the design of exhibit and may also assign a resource person to
discuss the content of the exhibit. For requests or exhibits and resource person
outside Metro Manila request must be submitted 20 working days for the
preparation of processing of travel documents.

Who may avail: All
DR. RENATO U. SOLIDUM, JR. OIC- Awareness and Preparedness Division
PHIVOLCS. Indicate the topics of interest, (GDAPD)
date, duration and venue of exhibit, targeted
audience and materials needed. Acceptance
of requests is on first come first serve
basis. DOST-PHIVOLCS reserves the right
to reschedule or cancel requests for
unexpected events.
Additional requirements:
Requesting organization should provide
transportation (pick-up and return of exhibit
and resource person to DOST-PHIVOLCS
Office).
For exhibit materials which include the

mobile Earthquake simulator, vehicle should
be able to fit in the whole equipment (1.84m
(L) x 1.84m (W) x 3.10m (H) in dimension)
(e.g. elf type, L300 pick-up or truck)
2. Meal and accommodation of resource
person if outside Metro Manila and
requiring overnight stay.
54
3. Additional personnel from the requester
must be provided to assist in ingress and
egress of the exhibit (at least 4 pax)
AGENCY ACTIONS
1. Send request thru 1.1 Check request NONE Three (3) Ms. Lucille Rose
the following received thru mail, In case of working days Sanico, Senior
channels fax, or email damage/lo Science
ss the Research
1.2 Receive or requester Specialist
a. Hand-carry/courier acknowledge will
b. Email at receipt of the letter shoulder
phivolcs_mail@phivol request thru fax, the cost of
cs.dost.gov.ph. call or email. repair or
c. fax at (02) 8927- replaceme
4524 1.3 Forward Letter of nt of
request to Division exhibit
Chief for approval package
and copy furnish
Office of the
Director for
Information.
2. Call DOST 2.1 Inform the

PHIVOLCS upon stakeholder when
receipt of request can be
acknowledgement accommodated or
. approved and
ready for pick-up.
2.2 GDAPD Staff will

call the
Stakeholder for
update on the
status of their
request.
3. Set appointment 3.1 Discuss with the

with GDAPD staff stakeholder the
to visit the office rules and
and select exhibit regulations, do’s
materials to be and don’ts for the
borrowed or exhibit materials
loaned once the borrowed
request has been
approved. 3.2 Start processing
the request.
55
4. Set date to pick- 4. Give the Ms. Lucille Rose
up exhibit Acknowledgement/ Sanico, Senior
materials. Exhibit Materials Science
Gate Pass form to Research
be filled up by the Specialist
stakeholder.
5. Fill-out the 5.1 Check if all forms

Acknowledgement/ are filled-out and
Exhibit Materials attached one (1)
valid ID (Company
Gate Pass form
ID or Government
with duplicate. issued ID) of the
Provide one (1) requester.
valid ID to be
attached in the 5.2 Issue the exhibit
filled-out materials.
Acknowledgement/
GDAPD staff must
Exhibit Materials
be present upon
Gate Pass releasing and pick-
submitted to up of the exhibit
GDAPD Staff. materials. Strict
release of exhibit
materials within
office hours from
8:00am to 5:00pm.
6. Return the exhibit 6.1 Check if all the

materials within exhibit materials are
the duration complete and free
from damages.
agreed upon by
the requester and 6.2 If cleared, the ID
GDAPD staff. will be returned to
the requester.
6.3 Ask the

stakeholder to
answer the online
Customer
Feedback Form for
Frontline Services
or give a printed
copy of the form.
7. Fill-out the 7. Receive and check

Customer if the form is
56
Services and out.
submit.
TOTAL NONE Three (3)
In case of working days
damage/
loss the
requester
will
shoulder
the cost of
repair or
replaceme
nt of
exhibit
package

57
Seismological Observation and
Earthquake Prediction Division
(SOEPD)
External Services
58
8. Hazard Maps (Probabilistic, deterministic and seismicity map
Probabilistic Ground Shaking Hazard Map – is a map that depicts the

associated earthquake ground motion (in units of g; g = acceleration of gravity)
for a probability level which are applied in seismic provisions of building codes,
insurance rates, risk assessment and other public policy.
Deterministic Ground Shaking Hazard Map – is a map that depicts the

associated earthquake ground shaking hazard (in intensity or in units of g; g =
acceleration of gravity) as modeled using knowledge of the physical process of
earthquake generation, level of seismic activity and wave propagation in the
specified area.
Seismicity Map - plots catalogue of earthquake epicenters as circles on a

specified map, with varying size and color indicating magnitude and depth
accordingly; catalogue will only cover available data in a specified time period
and area in the Philippines.
Office or Division: Seismological Observation and Earthquake Prediction Division (SOEPD)

Who may avail: All
1. Letter of request addressed to Third Floor, Room 305, Seismological Observation
Renato U. Solidum, Jr. and Earthquake Prediction Division
Undersecretary, DOST and OIC,
PHIVOLCS
2. Completed Request for Earthquake

and Tsunami Data Form
3. Proof or evidence for waiver of fees
(e.g. valid ID, letter of indigency) All
documents submitted to PHIVOLCS
shall be part of PHIVOLCS records.
These will not be returned to the
client.
AGENCY PROCESSING PERSON

*CLIENT STEPS FEES TO BE PAID
ACTIONS TIME RESPONSIBLE
1. Submit the required 1.1 Receive the 10 minutes SOEPD-STDM
documents (e.g. required personnel –
valid ID, letter of documents Myleen C.
indigency) to the and check for Enriquez / Maila
Designated completeness. P. Advincula /
SOEPD-STDM Sien Ivan E.
personnel. 1.2 Furnish Manuel
copies of
59
request to
the Office of
the Director/
Division
Head.
1.3 Receive
comments/
instructions
from the
Office of the
Director/
Division
Head.
1.4 Clarify
request
details with
client.
2. Fill-out the required 2.1 Check the PhP150.00/ per A4 10 minutes SOEPD-STDM
information and submitted size page color print. personnel –
submit the Request Request for Myleen C.
for Earthquake and Enriquez / Maila
Earthquake PhP300.00 for digital
Tsunami Data P. Advincula /
Form. Indicate mode and Tsunami data. Sien Ivan E.
of payment and data if all Manuel
means of claiming information is Waived Fees (Free
the requested properly filled-of Charge) applies to
information out certain Clients like
from other
2.2 Issue an Government
Order of agencies, State
Payment if all Universities/Colleges
required
and institutional
documents
are complied. partners with
existing data sharing
agreements.
Fees are also waived

for Clients who are
Senior Citizens,
Indigent, IPs and
PWD.)
3. Proceed to Room 3.1 Inform client 10 minutes Rosalia Santos,
103 and present the about Administrative
order of payment to payment Officer V of
60
cashier and pay options: Finance and
the appropriate fee. PHIVOLCS Administrative
Cashier, Division (FAD)
For non- Online and
appearance payment, or Designated
transaction like e- Postal Data
mail: payment thru money order. Management
postal money order personnel
or online banking is
accepted and paid
courier pouch
should be sent to
SOEPD-STDM
personnel for the
requested
information/data
shipping if
necessary.
Printer-ready
standard seismicity
maps are also
available at the
PHIVOLCS
website.
4. Upon payment 4.1 Check the 5 minutes SOEPD-STDM

completed, return to Official personnel –
RM 305 and show Receipt and Myleen C.
the Official receipt or Enriquez / Maila
issue claim
proof of payment to P. Advincula /
SOEPD-STDM stub. Sien Ivan E.
personnel. Wait for Manuel
your claim stub and 4.3 Copy the
other instructions reference
when to pick up the number
requested indicated in
information data. the Official
Receipt.
4.3 Start 2 days and 7

processing hours
the request.
4.4 Review Ishmael C.

requested Narag, Section
data for Head, STDM or
release. equivalent
61
5. Claim the 5.1 Issue the 10 minutes SOEPD-STDM
requested requested data personnel –
information data to the Myleen C.
on date reflected Enriquez / Maila
stakeholder.
on your claim P. Advincula /
stub. Sien Ivan E.
5.2 Provide a Manuel
Stakeholder
Satisfaction
Form for the
client to
accomplish.
6.Fill-out and submit 6.1 Receive the 15 minutes SOEPD-STDM
the Stakeholder Stakeholder . personnel –
Satisfaction Form Satisfaction Myleen C.
provided by Enriquez / Maila
Form from the
SOEPD-STDM P. Advincula /
personnel to client. Sien Ivan E.
complete the Manuel
transaction. 6.2 Check if the
If transaction was form is properly
done thru e-mail, and completely
the client is accomplished.
requested to fill out
the electronic
Satisfaction form 6.3 Organize all
and send to related
soepd@phivolcs.do documents for
st.gov.ph or thru filing.
URL link
https://tinyurl.com/S
atisfactionFormSTD
M
TOTAL PhP150.00/ per A4 Three (3)

size page color working days
print.
PhP300.00 for
digital data.
Waived Fees (Free

of Charge) applies to
certain Clients like
from other
Government
62
agencies, State
Universities/Colleges
and institutional
partners with
existing data sharing
agreements.
Fees are also

waived for Clients
who are Senior
Citizens, Indigent,
IPs and PWD.)
*Transacting client should observe the minimum health protocols adopted

by PHIVOLCS in view of the COVID-19 pandemic.
63
9. Catalogue: Earthquake Data
Waveform Data–is a graphical representation of an earthquake signal as
recorded by a seismograph or an accelerograph installed in any of the
earthquake monitoring stations operated by PHIVOLCS. Digital data are
provided raw, which means that it has received no processing that involves any
hypothesis as to the nature of the earthquake and the character or frequency
content of the ground motion or recording instruments.
Earthquake Catalogue -- is a list or tabulation of earthquake data, typically

compiled or grouped together because they share a common type, origin,
means of detection, or method of discovery. The Official PHIVOLCS Earthquake
Catalogue consists of basic parameters (date/time, latitude and longitude of
epicenter, depth, magnitude, and reported intensities, if any) of earthquake
events that have been recorded and processed by the seismic monitoring
system in the Philippines. While we endeavor to keep the content up-to-date
and correct, PHIVOLCS makes no representations or warranties of any kind,
express or limited, about the completeness, accuracy, reliability, suitability or
availability with respect to the existing catalogue, for any purpose.
Office or Division: Seismological Observation and Earthquake Prediction Division

(SOEPD)
Who may avail: All
1. Letter of request addressed to Third Floor, Room 305, Seismological
Renato U. Solidum, Jr. Undersecretary, Observation and Earthquake Prediction Division
DOST and OIC, PHIVOLCS (SOEPD)
2. Completed Request for Earthquake and
Tsunami Data Form
3. Data User Agreement and Terms of
Data Use (for Waveform data)
(e.g. valid ID, letter of indigency)
All documents submitted to PHIVOLCS
shall be part of PHIVOLCS records. These
will not be returned to the stakeholder
AGENCY FEES TO BE PROCESSING PERSON
*CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Submit the required 1.1 Receive the 10 minutes Seismic and

documents (e.g. required Tsunami Data
valid ID, letter of documents Management
indigency) to the and check for Section
Designated completeness.
SOEPD-STDM
64
personnel. 1.2 Clarify request
details with
client.
2. Fill-out the required 2.1 Check the Earthquake 10 minutes SOEPD-STDM
information and submitted Catalogue: personnel –
submit the Request Request for PHP 10.00 / Myleen C.
for Earthquake and Earthquake printed A4 Enriquez / Maila
Tsunami data Form and Tsunami size page of P. Advincula /
Indicate mode of data Form if the Sien Ivan E.
payment and all information earthquake Manuel
means of claiming is properly data
the requested filled-out.
information. PHP 300.00
2.2 Issue an per data disc
Order of
Payment if all Waived Fees
required (Free of
documents Charge)
are complied. applies to
certain Clients
like from other
Government
agencies,
State
Universities/C
olleges and
institutional
partners with
existing data
sharing
agreements
Fees are also

waived for
Clients who
are Senior
Citizens,
Indigent, IPs
and PWD.)
3. Proceed to Room 3.1 Inform client 10 minutes Rosalia Santos,

103 and present the about payment Administrative
order of payment to options: Officer V, of
cashier and pay the Finance and
PHIVOLCS
appropriate fee. Administrative
Cashier, Online Division (FAD)
For non-appearance payment, or and Designated
transaction like e-mail: Postal money SOEPD-STDM
payment thru postal order. personnel
65
money order or online
banking is accepted
and paid courier pouch
should be sent to
SOEPD-STDM
personnel for the
requested
information/data
shipping if necessary.

completed, return to Official personnel –
RM 305 and show Receipt and Myleen C.
the Official receipt or Issue claim Enriquez / Maila
proof of payment to stub. P. Advincula /
personnel. Wait for 4.2 Copy the Manuel
your claim stub and reference
other instructions number
when to pick up the indicated in the
requested Official
information data. Receipt.
4.3 Start 2 days and 7

processing the hours
request.

requested data Narag, Section
for release. Head, STDM
5. Claim the requested 5.1 Issue the 10 minutes SOEPD-STDM

information data on requested personnel –
date reflected on document to the Myleen C.
your claim stub. stakeholder. Enriquez / Maila
P. Advincula /
5.2 Provide a Sien Ivan E.
Stakeholder Manuel
Satisfaction
Form for the
client to
accomplish.
6. Fill-out and submit the 6.1 Receive the 15 minutes SOEPD-STDM

Stakeholder Stakeholder personnel –
provided by SOEPD- Form from the Enriquez / Maila
STDM personnel client P. Advincula /
to complete the Sien Ivan E.
66
transaction. 6.2 Check if the Manuel
If transaction was form is properly
done thru e-mail, the and completely
client is requested to accomplished.
fill out the electronic
Satisfaction form and 6.3 Organize all
send to related
soepd@phivolcs.dost documents for
.gov.ph or thru URL filing
link
https://tinyurl.com/Sat
isfactionFormSTDM.
TOTAL PHP 10.00 / Three (3)
printed A4 working days
size
PHP 300.00
per data disc
Waived Fees
(Free of
Charge)
applies to
certain Clients
like from other
Government
agencies,
State
Universities/C
olleges and
institutional
partners with
existing data
sharing
agreements
Fees are also

waived for
Clients who
are Senior
Citizens,
Indigent, IPs
and PWD.)

67
10. Certification of Earthquake Occurrence
Certification of Earthquake Occurrence – states whether an earthquake

event has occurred in a specified area at a specific date. This certification
reflects available information in the records maintained by the Seismic and
Tsunami Data Management Section. This includes the date, time, location,
depth, magnitude and reported intensities of the earthquake event; the recent
intensity ratings are as described in the PHIVOLCS Earthquake Intensity Scale
(PEIS). Description of the highest reported intensity is also included in the
certification. While we endeavor to keep the content up-to-date and correct,
PHIVOLCS makes no representations or warranties of any kind, express or
limited, about the completeness, accuracy, reliability, suitability or availability
with respect to the existing catalogue for any purpose.
Office or Division: Seismological Observation and Earthquake Prediction Division (SOEPD)

Who may avail: All
1. Letter of request addressed to Third Floor, Room 305, Seismological Observation
Renato U. Solidum, Jr. and Earthquake Prediction Division (SOEPD)
Undersecretary, DOST and OIC,
PHIVOLCS
2. Completed Request for Seismic and
Tsunami Data Form
(e.g. valid ID, letter of indigency)
All documents submitted to PHIVOLCS
shall be part of PHIVOLCS records.
These will not be returned to the client.
*CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON

ACTIONS PAID TIME RESPONSIBLE
1. Submit the 1.1 Receive the 10 minutes SOEPD-STDM
required required personnel –
documents (e.g. documents and Myleen C.
check for Enriquez / Maila
valid ID, letter of
completeness. P. Advincula /
indigency) to the Sien Ivan E.
Designated 1.2 Clarify request Manuel
SOEPD-STDM details with
personnel. client
68
2. Fill-out the 2.1 Check the PHP 500.00 10 minutes SOEPD-STDM
required submitted for business, personnel –
information and Request for government, Myleen C.
Earthquake corporate Enriquez / Maila
submit the
and Tsunami request and P. Advincula /
Request for data Form if all use. Sien Ivan E.
Earthquake and information is Manuel
Tsunami data properly filled- PHP200.00
Form. Indicate out. for personal
mode of and individual
payment and 2.2 Issue an Order use
of Payment if
means of
all required Waived Fees
claiming the documents are (Free of
requested complied. Charge)
information.
applies to
certain Clients
like from other
Government
agencies,
State
Universities/Co
lleges and
institutional
partners with
existing data
sharing
agreements.
Fees are also

waived for
Clients who
are Senior
Citizens,
Indigent, IPs
and PWD.)
3. Proceed to room 3.1 Inform client 10 minutes Rosalia Santos,

103 and present about payment Administrative
the order of options: Office V of
payment to PHIVOLCS Finance and
cashier and pay Cashier, Administrative
the appropriate Online Division (FAD)
fee. payment, or and SOEPD-
Postal money STDM
For non-appearance order. personnel
transaction like e-
69
mail: payment thru
postal money order
or online banking is
accepted and paid
courier pouch should
be sent to SOEPD-
STDM personnel for
the requested
information/data
shipping if
necessary.

completed, return to Official Receipt personnel –
RM 305 and show and Issue claim Myleen C.
stub. Enriquez / Maila
the Official receipt
P. Advincula /
or proof of payment 4.2 Copy the Sien Ivan E.
to SOEPD-STDM reference Manuel
personnel. Wait for number
your claim stub and indicated in the
other instruction on Official Receipt.
date to pick up the
4.3 Start processing 2 days and 7
requested
the request. hours
information data.
requested data Narag, Section
for release. Head, STDM
5. Claim the 5.1 Issue the 10 minutes SOEPD-STDM

requested requested personnel –
information data on document to the Myleen C.
stakeholder. Enriquez / Maila
date reflected on
P. Advincula /
your claim stub. 5.2 Provide a Sien Ivan E.
Stakeholder Manuel
Satisfaction
Form for the
client to
accomplish.
6. Fill-out and submit 6.1 Receive the 15 minutes SOEPD-STDM

the Stakeholder Stakeholder personnel –
Form from the Enriquez / Maila
provided by
client. P. Advincula /
personnel 6.2 Check if the Manuel
70
to complete the form is properly
transaction. and completely
If transaction was accomplished.
done thru e-mail,
6.3 Organize all
the client is related
requested to fill out documents for
the electronic filing.
Satisfaction form
and send to
soepd@phivolcs.do
st.gov.ph or thru
URL link
https://tinyurl.com/S
atisfactionFormSTD
M.
TOTAL PHP 500.00 Three (3)

for business, working days
government,
corporate
request and
use.
PHP200.00
for personal
and individual
use
Waived Fees
(Free of
Charge)
applies to
certain
Clients like
from other
Government
agencies,
State
Universities/C
olleges and
institutional
partners with
existing data
sharing
agreements.
Fees are also

71
waived for
Clients who
are Senior
Citizens,
Indigent, IPs
and PWD.)

72
Volcano Monitoring and Eruption
Prediction Division (VMEPD)
External Services
73
11. Catalogue: Volcano Information
This refers to volcanological data that include, but are not limited to, processed
geophysical, geodetic and geochemical data generated by the Volcano
Monitoring and Eruption Prediction Division (VMEPD).
Office or Division: Volcano Monitoring and Eruption Prediction Division (VMEPD)

Who may avail: All
1. Filled-out Request Form Third Floor, Room 308, Volcano Monitoring
and Eruption Prediction Division (VMEPD
AGENCY ACTIONS
1. Fill-out a request 1.1 Check request No Three (3) Maricel L. Capa,
form. form if all fields charges working days Senior Science
are filled-up. for data Research
request Specialist,
1.2 Start processing Volcano Data
the request. Audited Management
volcano Section
monitoring
data is
also freely
available
via the
online
database.
Local
Active
Volcanoes
Archive or
LAVA
2. On the 3rd working 2.1 Issue the Maricel L. Capa,
day, claim the document Senior Science
Volcano requested to the Research
client. Specialist,
Information,
Volcano Data
showing 2.2 Give the Management
Government Stakeholder Section
issued ID or Satisfaction
Students ID as Form to the
proof that the client.
claimant is the
74
requesting party or
its authorized
representative
3. Fill out the 3. Receive and Maricel L. Capa,
Stakeholder check if the Senior Science
Satisfaction form Stakeholder Research
Satisfaction Form Specialist,
and submit.
is properly and Volcano Data
completely filled- Management
out. Section
TOTAL No Three (3)
charges working days
for data
request

75
12. Certification: Volcano Current Status, Others
Short-term Volcanic Hazards-these are hazards posed by volcanoes which

are showing signs of growing unrest or is erupting. As the volcano’s status is
raise from Alert Level 0 to Alert Level 1 or higher, the Volcano Monitoring and
Eruption Prediction Division (VMEPD) regularly issues volcano bulletins or
advisory as needed.
Office or Division: Volcano Monitoring and Eruption Prediction Division (VMEPD)

Type of G2C - Government to Citizen; G2G – Government to Government;
Transaction: G2B – Government to Business
Who may avail: All
1. Filled-out Request Form Third Floor, Room 308, Volcano Monitoring and
Eruption Prediction Division (VMEPD
*CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
1. Fill-out a request 1.1 Check No charges Three (3) Maricel L. Capa,
form. request form if are imposed working days Senior Science
all fields are for volcano Research
filled-out. status Specialist,
certifications. Volcano Data
1.2 Start Management
processing Section
the request.
2. Claim the 2.1 Issue the

Certification document
showing the requested to
the client.
Government
issued ID or 2.2 Give the
Students ID as Stakeholder
proof that the Satisfaction
claimant is the Form to the
requesting party client.
or its authorized
representative.
3. Fill-out the 3.1 Receive and
Stakeholder check if the
Satisfaction form Stakeholder
Satisfaction
and submit
Form is
properly and
completely
filled-out.
76
TOTAL No charges Three (3)
are imposed working days
for volcano
status
certifications

77
Finance and Administrative
Division (FAD)
Internal Services
78
13. Request for Vehicle
PHIVOLCS as an agency mandated to monitor earthquake occurrences and
volcanoes activity has an extensive vehicle requirement. In order to lessen the
number of hours to determine availability of vehicles, the Finance and
Administrative Division entered into an agreement with the DOST-ASTI to have
a system which includes monitoring of vehicles availability under the
PHIVOLCS Administrative System. Under this system, PHIVOLCS staff can
reserved their vehicles requirement for fieldwork. It is paperless and trip ticket
can be generated after the online approval.
Office or Division: Finance and Administrative

Type of Transaction: G2C – Government to Government
Who may avail: All
1. Filled-out online request form First Floor Room 103 Finance and
Administrative Division
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
1. Fill out a request 1. Check None 10 minutes Ramona D.
form using PHIVOLCS Labao,
PHIVOLCS Admin Admin System Administrative
System (PAS). Officer IV
(PAS) for
request.
1.1 Reservation Within the day

administrator upon receipt of
reviews request request
for vehicle and
assigns
appropriate
available
vehicle and
drivers.
1.2 Approval of the

5 minutes
request for
reservation thru
the system by
the FAD Head
or OIC.
1.3 Once approved 2 minutes

reservation
79
administrator
generate trip
ticket thru the
system and
print a copy.
1.4 Sign the trip 1 minute

ticket.
1.5 Give the hard 1 minute

copy to the
assigned driver.
1.6 Notify the

1 minute
requester for
the approval of
the request and
the assigned
driver and
vehicle.
2. Fill-out the 2. Receive and 1 minute

Stakeholder check if the
Satisfaction form Stakeholder
and submit
Satisfaction Form
is properly and
completely filled-
out.
TOTAL None 21 minutes
80
14. Request for Certification
Request for certification includes requests made by employees and COS staff
for Certificate of Employment, Certificate of Employment with Compensation,
Travel Authority (Official/Personal), COA Certification, Philhealth Contributions,
Service Records, No Administrative Case.

Who may avail: All
First Floor Room 103Finance and
Administrative Division
1. PHIVOLCS staff 1.1 HR staff None 10 minutes Ma. Geraldine
fill up online prepares A. Gelido,
request form. certification. Administrative
Assistant II
1.2 HR staff informs 2 minutes
requesting staff
to claim the
certification
and gives
Satisfaction
Survey form to
fill-out.
2. Requesting staff 2.1 HR Staff release 1 minute

claims certification the certification
and accomplish to the
satisfaction survey requesting staff
form.
2.2 HR staff checks
if satisfaction
survey form is
properly and
completely
filled-out.
2 minutes
TOTAL None 15 minutes
81
15. Request for Procurement of Goods and Services,
Infrastructure and Consulting Services
All procurement activities must be governed by the Republic Act 9184 and
its Implementing Rules and Regulations (IRR) regardless of source of funds

Classification: Complex
Who may avail: All
1. Project Procurement Management Plan First Floor Room 103 Finance and
(PPMP) Administrative Division – Procurement &
Property Management Section (PPMS)
2. Annual Procurement Plan (APP)
3. Purchase Request
1. Submit approved 1.1 Receive None 1 minute Rebecca
Project approved Valenzuela,
Procurement PPMP. Administrative
Management Officer V -
Plan (PPMP). Procurement &
1.2 Prepare Annual 2 days Property
Procurement Management
Plan (APP). Section (PPMS)
1.3 Notify the End-

user to prepare 2 minutes
Purchase
Request.
2. Prepare 2.1 Receive 1 minute Rebecca
Purchase approved PR. Valenzuela,
Request (PR). Administrative
Officer V -
2.1 Submit PR to Procurement &
Division Head for 2.2 Schedule a 2 days Property
signature and Pre- Management
approval. Procurement Section (PPMS)
Conference.
2.2 Submit PR to
Office of the 2.3 Conduct Pre-
Director for 1 day
procurement
signature and
approval. conference.
82
2.3 Submit the 2.4 Post the 1 day
approved PR to procurement
PPMS. requirement to
PHILGEPS.
3. Fill-out the 3. Receive and Rebecca
Stakeholder check if the Valenzuela,
Satisfaction form Stakeholder Administrative
and submit. Officer V -
Satisfaction
Procurement &
Form is Property
properly and Management
completely Section (PPMS)
filled-out.
TOTAL None 6 working days
and 4 minutes
83
16. Network Maintenance
Management Information System (MIS) Section is in charged in maintaining
the computer and network of PHIVOLCS. To provide ICT support services,
PHIVOLCS staffs may request for support from MIS section that includes
troubleshooting, maintenance, or upgrade.

Classification: Complex
Who may avail: All
1. Filled-out Online Request form Put this URL http://tiny.cc/MIS-Support in any web
browser.
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
1. Fill-out online 1.1 Evaluate None 10 minutes to 7 Melquiades
request form. request, working days Figueroa II,
prepare tools, depending on Supervising,
parts or the type of Science
software for request Research
repair and Specialist I
execute and Kervin
necessary Macaranas,
action/s to Science
accomplish the Research
request. Specialist I
1.2 If the request is

fulfilled, the
support staff will
fill-out the
support details.
2. Submit feedback 2. Review and
using the same summarize
online form. feedbacks.
TOTAL None 10 minutes to 7
working days
84
6. Feedback and Complaints Mechanism
PHIVOLCS would like to hear from its customer show they feel about
products and services provided to them by its employees and their
suggestion show to improve those products and services. A Stakeholder
Care Corner is at the ground floor to assist walk-in customers.
Stakeholder Care Corner

Philippine Institute of Volcanology and Seismology
C.P. Garcia Avenue, UP Campus, Diliman
Quezon City 1101
Philippines
Feedback and Complaints Mechanism

How to send a feedback or Fill-up the Stakeholder Satisfaction
complaint? Form that will be provided after the
request is served or issued.
How feedback or complaint is The assigned staff for each service
processed? reads and records the feedback
submitted. Feedback requiring
answers are forwarded to the
Division Heads and are required to
answer within three days upon
receipt of the feedback.
How to file complaints? Answer the Client Complaint Form

and drop it at the designated drop
box in front of the Stakeholder Care
Corner.
Complaints can also be filed via
telephone. Make sure to provide
the following information:
- Name of person being
complained
- Incident
- Evidence
For inquiries and follow-ups, clients

may contact the following
telephone number: 8927-1101;
8426-1468 loc. 316.
How complaints are processed? The Planning Officer opens the
complaints drop box on a daily
basis and evaluates each
complaint.
85
Upon evaluation, the Planning
Officer shall start the investigation
and forward the complaint to the
relevant division for their
explanation. The Planning Officer
will write a report after the
investigation and submit it to the
Head of Agency for appropriate
action. The Planning Officer will
give the feedback to the client.
For inquiries and follow-ups, clients

may contact the following
telephone number: 8927-1101;
8426-1468 loc. 316.
Contact information of Anti-Red ARTA: complaints@arta.gov.ph
Tape Authority (ARTA),
Presidential Complaints Center PCC: 8888
(PCC), Contact Center ng Bayan CCB: 0908-881-6565 (SMS)
(CCB)
86
7. LIST OF OFFICES
Office Address Contact

Information
Volcano Monitoring and Eruption Prediction Room 308, PHIVOLCS (+63-2) 8 426-
Division(VMEPD) Building, C.P. Garcia Avenue, 1468 to 79,
U.P. Campus, Diliman, Quezon local 310
City
Seismological Observation and Earthquake Room 305, PHIVOLCS (+63-2) 8 426-

Prediction Division(SOEPD) Building, C.P. Garcia Avenue, 1468 to 79,
City
Geology and Geophysics Development Room 204, PHIVOLCS (+63-2) 8

Division(GGRDD) Building, C.P. Garcia Avenue, 426-1468 to
U.P. Campus, Diliman, Quezon 79, local 206
City
Geologic Disaster Awareness and Room 202, PHIVOLCS (+63-2) 8 426-

Preparedness Division (GDAPD) Building, C.P. Garcia Avenue, 1468 to 79,
City
Finance and Administrative Division (FAD) Room 102, PHIVOLCS (+63-2) 8 426-
Building, C.P. Garcia Avenue, 1468 to 79,
U.P. Campus, Diliman, Quezon local107
City
87

PHIVOLCS Citizens Charter - 2021 3rd Edition - Final - v4 - Rev

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PHIVOLCS Citizens Charter - 2021 3rd Edition - Final - v4 - Rev

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DEPARTMENT OF SCIENCE AND TECHNOLOGY

Philippine Institute of Volcanology and Seismology

GENERAL SERVICE GUIDELINES

Hazard Assessment Report (HAR) – is a document that contains the hazard

Highly Technical Transactions – pertain to three or more site requests for

Office or Division: Geology and Geophysics Research and Development Division

*CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

2. Generate 2. Quality 5 minutes,

If payment is done If payment is Rosalia Santos,

3.3 Upload copy of 3.3.1. The OHAS 1 minute Emmanuelle

*Client receives 2.2. Frontline staff 2 minutes Emmanuelle

2.3. Officer-of-the- Three (3) Margarita Dizon,

3.3 Upload copy of 3.2.2. The OHAS 1 minute Emmanuelle

If payment is done If payment is

3.3 Upload copy of 3.3.1. The OHAS 1 minute Emmanuelle

*Transacting client should observe the minimum health protocols adopted by

Hazard Information Package – any set of information products pertaining to

Web Map Service (WMS) – a standard protocol developed by the Open

Web Feature Service (WFS) – an interface specified by the Open GIS

Data User Agreement (DUA) – a document, signed between PHIVOLCS and

Memorandum of Understanding (MOU) – a document, signed between

Office or Division: Geology and Geophysics Research and Development Division

3.2. Forward None 1 minute John Harold

3.3. Obtain approval None Two (2) Renato U.

4. Check email for Web 4. *Geomatics None 1 minute John Harold

5. Fill out and submit 5. Maintenance of None 5 minutes Jayvie Balboa,

TOTAL None Two (2)

2. Select area to sort None 1 minute

3. Select hazard/s None 1 minute

5. Click thumbnails to None 1 minute,

1.3 Draft reply on None One (1) day Technical

TOTAL None Four (4)

*Transacting client should observe the minimum health protocols adopted by

DOST-PHIVOLCS provides a lecture package to various stakeholders that

5. GDAPD staff will

*Transacting client should observe the minimum health protocols adopted by

Information materials are in the form of flyers, pamphlets, leaflets, posters,

Office or Division: Geologic Disaster Awareness and Preparedness Division (GDAPD)

Letter of request is required. Address

2. Fill-out the request 2.1 Check the filled-

3. Claim the printed 3.1 Release the

3.3 Ask the client to

4. Fill-out the 4. Receive and

1.2 Forward Letter

1.3 Call the

2.2 Gather the

3. Claim the 3.1 Release the

3.3 Ask the

For multiple (50 or more) copies of printed materials: email/ fax

2. Call DOST- 2.1 GDAPD Staff

2.4 Send the

3. Fill-out the request 3.1 Receive request

3.2 Gather the

4. Claim the 4.1 Release the

4.3 Ask the

5. Fill-out the 5. Receive and

2. Call DOST- 2. Send

3. Fill-out and sign 3.1 GDAPD Staff

4. Send thru email or 4.1 Receive and

4.2 Start processing

5. Claim the 5.1 Release the

5.2 Ask the