TO COMMUNITY BROADBAND CENTRE TAMAN SERI SERENDAH, HULU SELANGOR http://serendah.pjk.com.

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INTRODUCTION
Community Broadband Center(CBC) is one of the governments project with an initiative by Malaysian Communication and Multimedia Commission (MCMC) This project was conducted by Telekom Malaysia Berhad (TM) and MSD Digital Intelligence under the Universal Service Provider (USP) program and it is focusing on providing ICT services to the community in the rural areas

OBJECTIVE
To provide internet service access to the local community To expose the local community about the important of computer and the internet usage To improve the uses of Internet Broadband To improve local community socio-economy through the facilities and activities organize at the CBC To bridge the digital divide between rural and urban area community suitable with the government objective

SERENDAH
Is one of a small town located in Hulu Selangor Located 7km from Rawang town and 18km from Bukit Beruntungs toll There are five area in Serendah which are Serendah, Sungai Buaya, Sungai Choh, Bukit Sentosa and Bukit Beruntung Total population : 20, 436 people

SOCIOECONOMICofCOMMUNITYAT SERENDAH
Entrepreneur of Small and Medium Industry and bussinessman Labour Self employed Government and private sector

CBC TMN SERI SERENDAH

ORGANIZATIONALCHART CBCTMNSERISERENDAH

FACILITIES
19 computers (8 usage & 11 training) Internet Broadband and WIFI Zone Printer, Copier and Scanner Laminate and Binding CCTV and Alarm System Fire extinguisher Air-condition

SERVICESPROVIDED
Computer/Internet usage Electronic Application Training Center (e-government, e-learning and e-commerce) Certification Center Cambrige ICT Starters - This certification qualification is from the exam board of University of Cambridge Other services like copying, printing, laminating, binding, scanning and CD/DVD sales (reasonable price) Computer Sales Center Streamyx Subscription Center

SERVICES PROVIDED
Electronic Application Subscription Center (TM Product) ebrowse (www.ebrowse.com.my) - a digital publication services bluehyppo kidz club (www.bluehyppo.com) - a kids-centric portal filled with purpose and application to cater for both educational and entertainment needs B-Smart Xpress (www.bluehyppo.com/bsmart) - is the most comprehensive online learning and assessment package hypp tv (www.hypp.tv) - a first broadband TV service in Malaysia GameZone (http://gamezone.bluehyppo.com/index.php) - games for household broadband users from age of 6 35 (students & young executives)

APPLICATIONELECTRONIC SERVICES
E-Government - online application, form downloading, checking application status, making any complaint, renew license E-Learning online education, notes downloading, information and tips sharing, examination sources E-Commerce online payment, bank transaction, sales/purchase transaction of products and services, advertise products/services through online

OPERATION AT TMN SERI SERENDAH

MEMBERS
Computer/internet usage
Time 9.00 am 6.00 pm 6.00 pm 10.00 pm Registered Member RM 1.00 RM 1.50 Non-Registered Member RM 1.50 RM 1.50

Member Registration RM 5.00 (lifelong) Without monthly or annual fee Inactive during 6 months membership cancelled Membership will be activate by paying RM 3.00 FREE computer training Member registration is continuously Each of registration will be recorded and members will be given the receipt as a prove of payment

REGISTEREDMEMBER
The total of registered member at CBC Taman Seri Serendah are 528 members. This total are expected to increase gradually Membership are opened to the public (from 6 years old)

TOTAL MEMBERSHIP AT CBC

21members 6members 175members 2members 55members 101members

Adults(Men) Women Youths OldCitizens SecondarySchool PrimarySchool

2members

Children
166members

Disable
Statistic of membership until 12th May 2010

STATISTIC OF USERS AT CBC

ADMINISTRATION

All of administrative and financial work Manager and Assistant Manager Petty cash must not exceed RM 300.00 per month Only Manager and Assistant can withdraw the money at CBC with both agreement Recording all the inflow and outflow money File updating

RESPONSIBILITY
Surrounding cleanliness & tools Manager collective responsibility & assistant to ensure the CBC is clean and safety Damage report In 24 hours (proads.msd.net.my) Maintenance Manager & assistant responsibility. Maintenance like scan computer every two days, checking the websites of customers surfing everyday, defragment file (needed), backup ums system everyday

INFORMATION RECORDING
Services Record at CBC Each of services at CBC will be recorded for monitoring and statistic purpose Among the services are: i. Computer / internet / WiFi usage Record ii. Services Record (printing, copying, scanning, laminating and binding etc) iii.Daily / Monthly Financial Record iv.Training / Workshop / Activities conducted by CBC v. Member Registration Record vi.Inventory Record (out / in) and Damage Record vii.Promotional and Awareness Program Record viii.Meeting Record

PERIOD of COMPUTER USAGE AND TRAINING

Usage period : Peak hours (Friday until Sunday as well as School Holidays) 1 hour until 1 hour 30 minutes Normal hour depend on customers Training/Workshop period: 1 hour 30 minute until 2 hours

PROMOTIONAL / AWARENESS PROGRAMMES

PROMOTION : Banner (hanging at PJK and strategic areas) Promotion material (Distributed fliers and brochures to all villages through JKKK, Headman and CBCs Committee Liaise and coordinate with relevant party to conduct training or seminars Participates in all events and activities conducted by JKKK, Headman, Organizations

AWARENESS : Many program will be conducted by joint workshop with: Government agencies NGOs Private companies Schools and kindergartens Headman and JKKK Participate in monthly meeting of village and activities/programs in Serendah.

TRAINING/WORKSHOP
FREE training is provided to registered members. Learning of basic computer : Basic computer component, software, how to

switch on & off computer , advantages of computer. Internet search engine, introduction to website, image editing, email and Electronic application (service online) Microsoft Office 2007 (Microsoft Office Word, Excel & PowerPoint)

TRAININGWASBEINGCONDUCTED
Total community that have been trained until now is about 311

persons
Training was being conducted until April 2010

157

GALLERY

TRAINING/WORKSHOP

Application Electronic Training (women)

E-Government Training (Adults and Old Citizens)

E-Learning Training (Primary School)

Application Electronic Training (Secondary School)

E-Learning for Children (6 Years old)

Workshop with youth and Blogger from Information Department Malaysia

Competitions at CBC Tmn Seri Serendah

Crossword Puzzle (E-Learning)

Picture editing

Blogging 1 Malaysia

Explorace (Parents and kids)

CBCWITHCOMMUNITY

Games by KOMUNITI BESTARI MUKIM SERENDAH (21th Nov 09)

Cleanliness programme to avoid Dengeu at Tmn Cempaka (6th Dec 09)

Marhabban Programme with WI Serendah (14th Jan 2010)

Preparation of promotion material with members at CBC (24th Jan 2010)

CBC Promotion at Launch Programme of Wajadiri Brigade MBDHS (21st Feb 2010)

Promotion at Maulidur Rasul Celebration,Hulu Selangor District 1431h/2010m (27th Feb 2010

Awareness Programme at Taman Melati Serendah (6th March 2010)

Awareness programme with WI Serendah (27th Mac 2010)

Site Visit from Manager Phase 3 at CBC (29th March 2010)

Info Bestari II (18th April 2010)

Workshop (E-Learning) with Kindergarten Kg Seri Serendah at 21st April 2010

CBC Tmn Seri Serendah and E-Kiosk launch ceremony (23rd April 2010)

Books day for Kids at Library Sg Choh (8th May)

PROGRAMMEPLANNING
Old citizen Daily Online Programme Women - To successful woman tendency and capable Youth - Youth build up workshop Student - Build first-class mentality Children - interactive mind Disabled person - Social Networking Entrepreneur To successful entrepreneur

ANNUALTRAININGPLANNING
Increase total community trained Implement training and programme suitable for each target group Train the community leaders Increase consumption electronic application through usage of technology broadband

THANKYOUVERYMUCH
MANAGEROFCBCTMNSERISERENDAH: NORHALIZAMOHDNAWAWI ASSISTANTMANAGEROFCBC: SAIDAHNAFISAHABDULAZIZ