Onboarding Process

We are excited that you will be joining Charter Communications. Before you can begin
work, you must first be cleared and onboarded. The step-by-step instructions below
outline our onboarding process from start to finish.

Accept the Offer 1. Your recruiter will extend a verbal offer.

2. Once the written offer is available for your review, you will receive an
email notification.

3. Visit jobs.spectrum.com and log in.

4. Navigate to the Candidate Zone and accept the offer!

Pre-Employment 5. You will receive an email from HireRight.com with directions on

Testing completing the background check.

6. Fill out the information completely and accurately.

7. Complete pre-employment testing — time is of the essence!

New Hire Paperwork 8. After you are cleared, you will receive two emails.
• One email includes the link to the new hire paperwork site.
• The second email includes access codes to get into the site.

9. Complete all new hire paperwork.

Note: You are not cleared to work until you complete all new hire
Paperwork, including: Direct Deposit, Badge Photos, Tax Forms.

QUESTIONS?
Contact your recruiter or call 1-833-474-2487
Assisting Candidate
Access Written Offer Letter
To review and respond to your offer letter, follow the the instructions below.

1. Click on the blue link titled

“Candidate Zone – Application
Documents & Forms”

2. Sign in to Candidate Zone

3. Click on the specific

position you were offered

4. Click on “Review offer”

5. Review letter and scroll all

the way to the bottom, past
the “Important Notice” (offer
letter is several pages long)

Click either “I Accept” or

“I Decline”, “I Acknowledge”
and then click “Submit”
Spectrum 2022
Benefit Highlights
Healthcare Spectrum offers comprehensive medical, dental & vision plans. Family
coverage for all plans for less than $300 per month & individual
coverage for less than $100 per month.

Retirement 401K: Spectrum will match your contribution dollar for dollar up to 6%.

Retirement Accumulation Plan: Spectrum will contribute 3% of your

pay to a retirement account on your behalf.

Perks at Work One-stop employee discount website. Access to thousands of offers

from national merchants. Significant savings on products & services
such as electronics, restaurants, travel & more.

Education Assistance Spectrum will reimburse an employee for eligible expenses actually
incurred up to $5,250 per calendar year in accordance with Internal
Revenue Code Section 127(a).

Free Spectrum Services As a full-time Spectrum employee you will receive free cable & internet
services up to 2 boxes per household as well as other discounted services.

Paid Time Off Spectrum provides vacation time, up to 7 paid sick days, up to 7 paid
holidays and up to 4 paid personal days each year.

Charter reserves the right to make changes to the benefits described here at any time and in its discretion as allowed by law. If there is a discrepancy
between this summary and the official plan documents, the plan documents govern. Benefits eligibility or enrollment does not imply an agreement
or right to future employment or benefits. Benefits described here may also be affected by contracts between Charter and specific employees or
employee groups.
Spectrum 2022
Full-Time Benefit Highlights

Check out a sample of the comprehensive benefits we offer our employees.

Paid Time Off: Charter provides new employees up to 10 paid vacation days, up to 7 paid sick days, 7 paid holidays,
and up to 4 paid personal days each year (proration may apply). Vacation and sick time are earned each pay period, and
employees can use their time off as it is accrued during their first calendar year.

Savings & Retirement: Our market-leading retirement program helps support our employees’ long-term financial well-
being. Charter helps employees build retirement savings by matching pre-tax and/or Roth after-tax 401(k) contributions. For
every $1 employees contribute, Charter contributes $1 up to 6% of their eligible pay (subject to the annual IRS dollar limits).
Charter also provides an additional contribution of 3% of eligible pay in a Retirement Accumulation Plan (RAP) to those
employed in a position below the Director level, regardless of contributions employees make to their 401(k). Once they
meet vesting requirements (three years of service), Charter’s contributions and earnings belong to them. When you add
up Charter’s 3% contribution to the RAP with a 6% employee contribution to the 401(k) and Charter’s (up to) 6% match,
that’s a 15% total retirement savings opportunity.

Extraordinary Extras: Charter offers several programs alongside the Anthem medical options, including, diabetes
management with Livongo, second opinion medical and behavioral health reviews with Teladoc Medical Experts, centers
of excellence for certain non-emergency surgeries through Carrum Health and a Health Guide with Anthem to help
employees navigate everything from providers to medical bills. These are offered at no to low-cost, depending on the
medical option chosen.

Financial Protection: Charter provides two times our employees’ Annual Pay in Basic Life and Accidental Death &
Dismemberment Insurance, and they have the option to buy additional coverage for themselves and their dependents.
They have the option to buy Voluntary Short-Term Disability coverage for the first year of employment. After their one-
year anniversary, they’re enrolled in the company paid short-term and long-term disability programs. Plus, they have the
option to enroll in Voluntary Legal Insurance to help with things like wills, buying a house or speeding tickets.

Education Assistance: For employees looking to continue their education, we offer tuition reimbursement for eligible
course work up to $5,250 a year.

Family Benefits: We offer paid parental leave, financial assistance for adoption and surrogacy, parenting support
for raising children with learning, behavioral or developmental challenges through Rethink and a digital platform for
navigating reproductive health, pregnancy and parenting through Ovia. Access to confidential and family well-being
support is available through the Live Well program. When employees enroll in an Anthem medical option, they also
receive top-rated fertility management with Progyny.

Spectrum Services: Free or discounted residential services (Spectrum TV, Internet, and Voice) are available for
employees who live in a Charter service area. If they reside outside of a Charter service area, they’re eligible to receive
Spectrum TV Essentials and certain online premium video services. Regardless of their service area, employees have
access to Spectrum Mobile services.

Full-Time (Non-Exempt)

Charter reserves the right to make changes to the benefits described here at any time and in its discretion as allowed by law. If there is a discrepancy
between this summary and the official plan documents, the plan documents govern. Benefits eligibility or enrollment does not imply an agreement
or right to future employment or benefits. Benefits described here may also be affected by contracts between Charter and specific employees or
employee groups.
Medical Coverage
You have a choice of three medical options.* All three provide access to the same Anthem network of doctors,
offer Charter contributions to a health care account to reduce your cost and cover preventive care at 100%.

Amounts shown are for in-network care. You will pay more for out-of-network care. For out-of-network costs,
visit My Benefits on Panorama.

Medical Plan Options Healthy Choice Healthy Select Healthy Advantage

Those who want the choice to The select few who are high Those who have the
use a tax-friendly HSA to pay users of health care and advantage of being healthy
Designed for for current or future health require ongoing health care and not needing to use health
care needs. throughout the year. care very often.

Your contributions Middle Highest Lowest

Health care account HSA HRA HRA

that comes with the medical (Health Savings (Health Reimbursement (Health Reimbursement
option Account) Account) Account)

Annual deductible If you have an HRA,it will

automatically be used first to
You Only $1,500 $1,500 $2,000 pay medical & Rx costs until the
You + Spouse/Partner $3,000 $2,350 $3,750 funds are exhausted.
And if you have an HSA, you can
You + Children $3,000 $2,350 $3,750 choose to use it to help pay your
deductible.
You + Family $3,000 $3,100 $5,500

Charter’s contributions
Do you want to watch your
to your health care account HSA HRA HRA
savings grow for future medical
expenses?
You Only $500 $750 $500 The HSA in Healthy Choice gives
You + Spouse/Partner $1,000 $1,100 $750 you that opportunity through tax
savings, interest and investing.
You + Children $1,000 $1,100 $750 See page 8 for details.
You + Family $1,000 $1,500 $1,000

Coinsurance You pay You pay You pay

20% 10% 30% If you don’t reach your
This is the percent of the
deductible each year,
bill you pay after you meet the level of coinsurance might
your deductible. Charter Charter pays Charter pays Charter pays not factor into your decision.
pays the rest. 80% 90% 70%

Annual out-of-pocket maximum

Once you reach the maximum,
Charter will pay 100%.
You Only $3,000 $3,000 $4,700
It gives you reassurance knowing
You + Spouse/Partner $5,000 $5,000 $7,700 that this is the most you’d ever
have to pay for eligible expenses
You + Children $5,000 $5,000 $7,700 in a calendar year.
You + Family $5,000 $7,000 $10,700

Charter annual health account contributions will be prorated based on your coverage start date during the year.
* Depending on where you live, you also may be offered Kaiser Integrated Health options. If these are available to you, you’ll see that during the
enrollment process.
Dental & Vision Coverage
You can choose from two dental options administered by Delta Dental. You can see any provider, but your
costs are less when you stay in network.

Dental Plan Options Basic Enhanced

Annual Deductible $50 per individual, $50 per individual,

up to $150 family maximum up to $150 family maximum

Annual Maximum $1,000 per individual $2,000 per individual

Preventative Services
100% covered by Charter 100% covered by Charter
In-network

Basic Services 80% covered by Charter 80% covered by Charter

E.g., fillings after deductible after deductible

Major Services 50% covered by Charter 50% covered by Charter

E.g., root canals, crowns, implants after deductible after deductible

Orthodontia 50% covered by Charter after deductible

Not covered (adult and child), up to $2,000 per individual
lifetime maximum

Vision Plan
Charter’s vision plan is administered by EyeMed. You can see any vision provider, but your costs are less when you stay in network.
Vision coverage pays the full cost of your annual eye exam and gives you an allowance of up to $150 for eyeglass frames and contact
lenses. Children under the age of 19 may get frames annually, and adults 19 and older may get frames every other year. You pay a
copay for eyeglass lenses, depending on the type of lens.
Biweekly
Employee Contributions
Here’s what you will pay from your biweekly paycheck for medical/prescription drugs, dental and vision coverage.

If your Annual Pay is less than $52,000*

If you cover... You Only You + You + You +

Spouse/Partner Children Family

Medical and prescription drugs

Healthy Choice $32.03 $108.08 $74.02 $128.52
Healthy Select $38.60 $125.84 $84.33 $145.10
Healthy Advantage $25.46 $90.33 $63.71 $111.95

Dental
Basic $0.97 $6.62 $4.60 $13.53
Enhanced $5.08 $15.66 $12.40 $26.26

Vision
$1.52 $3.33 $2.58 $4.61

If your Annual Pay is $52,000* or higher

If you cover... You Only You + You + You +

Spouse/Partner Children Family

Medical and prescription drugs

Healthy Choice $40.56 $138.19 $95.22 $161.70
Healthy Select $47.90 $159.04 $107.32 $185.55
Healthy Advantage $33.22 $117.35 $83.13 $137.86

Dental
Basic $2.16 $8.52 $6.00 $15.20
Enhanced $6.27 $17.55 $13.79 $27.93

Vision
$1.52 $3.33 $2.58 $4.61

* Applicable salary bands are calculated according to your Annual Pay, which is your base pay as of your date of hire for the calendar year 2022.
Easily Verify Your
Employment With
The Work Number®

If you need to verify your employment or income for loans, leases, credit card
applications and other financial or legal arrangements, use The Work Number®
at www.theworknumber.com or 1-800-367-5690.

The Work Number offers quick and easy verification, and it’s secure. Our agreement
with The Work Number makes providing employment and salary information easier
for you. It is available anytime–anywhere and you benefit from having control of the
process to authorize access to your information.

Use The Work • Block/Unblock access to your personal information.

Number to: • Authorize access to earnings information with a secure
authorization code.
• Review phone, fax number, date and time of access made
on your record within the last 60 days.

How It Works Simply give Charter’s Company ID number — 10362 — to

your lender or other individual who you want to receive your
employment information and ask them to contact The Work
Number at www.theworknumber.com or 1-800-367-5690.

If you want the lender to receive your current salary and two years of
salary history, in addition to the basic information of your employment
status and Charter hire date, you must also give the lender a Salary Key.
A Salary Key is only valid for 72 hours and can only be used one time.
Easily Verify Your
Employment With
The Work Number®
Two Ways to Request a Salary Key

ONLINE PROCESS OVER THE PHONE

• Go to www.theworknumber.com • Call 1-800-367-2884
• Click on Employment Verification to begin • Press 1 on your telephone keypad for English
• Click on I’m an Employee • Enter the Company ID — 10362 — when
• Click on Enter Site prompted then Press 1
• Click on Log In • To login to the Work Number to get Salary Key
Press 1
• Click on Log In again
• Enter your Social Security Number when prompted
• Enter Employer Name or Code 10362 and click
Log In • Enter your PIN (Personal Identification Number)
MMDDYY of birth is the default PIN if you have
• Enter your Social Security Number as the User ID not created one
and click Continue
• For Proof of Income and Employment Press 1
• Enter your PIN (Personal Identification Number)
MMDDYY of birth is the default PIN if you have • To Create the Salary Key Press 1
not created one and click on Log In • Write down the Salary Key indicated on the phone
• Provide phone and email and give to the lender.
• Remember this PC
• Answer security questions
• Enter a new PIN (Do not give your PIN to anyone)
Note: Do not give your PIN to anyone unless you want to share your employment and income history with them.
Note: The Work Number can also be used to verify the prior two years earnings for all 3 legacy companies:
• To verify earnings prior to 2017 for Charter Communications and Bright House Network’s employees, use the same Charter Communications
Employer Code of 10362 and the pin scheme of MMDDYY of birth.
• To verify earnings prior to 2017 for former Time Warner Cable employees, use the Time Warner Cable Company number of 11589 and pin scheme of
the last 4 digits of the Social Security Number and the year of birth.

What do I give the Verifier?

The Work Number eliminates the middleman. Simply provide the verifier with the following:
• Charter’s company code “10362”
• Your Social Security Number
• A Salary Key (if requesting earnings information)

The verifier connects with The Work Number directly. Note: Verifiers will be charged a nominal fee for
The Work Number service. Verifiers may contact The Work Number by calling 1-800-367-5690 or the website.