Professional Documents
Culture Documents
Authority Matrix
Authority Matrix
Authority Matrix
Dec.2020
1- CEO / Chief executive officer
Definition:
The president or executive director, Company Leader.
CEO is the one at the very top of the organization, must be able to self-motivate and keep on a schedule
to ensure everything runs smoothly. This occupation frequently requires travel to meetings and
conferences.
CEO is the head of Golden Vision for Medical Services and retains ultimate responsibility for its
success or failure.
CEO formulates goals and policies, and delegates responsibility for achieving those goals to
members of the executive team and department heads with whom he meets frequently.
CEO oversees and implements budgets, plans and policies, and negotiates and approves contracts.
He also appoints department heads and managers or hires replacements from outside the company.
His actions are answerable only to company owners or the board of directors.
CEO must have exceptional leadership skills to adequately supervise other top executives in the
company. Communication skills are also necessary to negotiate contracts effectively and explain any
policies developed.
CEO Responsibilities:
The goal is to drive the company’s development and guide it towards long-term success
Leads Management/executive team of a company including CFO, COO, CTO and CMO among others.
CEO is mainly focused on managerial activities as well as guiding other executive officers
Responsible for the overall performance of the Company
Works on decisions made by the Board of Directors
CEO represents the company publicly in case of any corporate events
CEO liaise between management and board
Developing high quality business strategies and plans ensuring their alignment with short-term and long-term
objectives
Leading and motivating subordinates to advance employee engagement develop a high performing managerial
team
Overseeing all operations and business activities to ensure they produce the desired results and are consistent
with the overall strategy and mission
Supervise and control all strategic and business aspects of the company
The first in command in the company and responsible for giving the proper strategic direction as well as
creating a vision for success.
CEO must be a prudent manager and an inspiring leader.
CEO must have a business mindset and will be able to see the “big picture” in a variety of settings.
CEO is the one to take actions to enhance the company’s cash flow while keeping the human factor in
perspective.
Make high-quality investing decisions to advance the business and increase profits
Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business
ethics
Review financial and non-financial reports to devise solutions or improvements
Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders
Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
Maintain a deep knowledge of the markets and industry of the company
Developing goals for a company or organization
Overseeing financial statements and budgets
Selecting managers
Finding ways to cut costs
2- COO / Chief Operating Officer
Definition:
Is the one keeps on daily operations running.
A chief Operating officer is the one to secure the functionality of business to drive extensive and
sustainable growth. The COO role is a key member of the senior management team, reporting only to the
Chief Executive Officer (CEO)
The chief operating officer is the second-in-command. His duties often overlap with that of the CEO,
but his primary responsibility is to manage day-to-day operations by meeting with individual
department heads
COO, observes daily operations and the progress of projects first-hand
COO also promote deserving workers to department head positions
COO determines staffing and resource requirements, locates the best sources of goods and services,
and assign work schedules and tasks to individual departments.
COO is the one to designing and implementing Golden Vision for Medical Services business
operations
COO is the one to establishing policies that promote company culture and vision as well as supporting
company’s mission
COO is the one to overseeing operations of the company and the work of executive managers
COO is the one to maintain control of diverse business operations
COO. Responsibilities
Design and implement business strategies, plans and its relevant procedures
Set comprehensive goals for performance and growth
Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance
etc.)
Lead employees to encourage maximum performance and dedication
Evaluate performance by analyzing and interpreting reports, data and key metrics
Write and submit reports to the CEO in all matters of importance
Assist CEO in fundraising ventures
Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
Manage relationships with partners/vendors
Working together with key participants to compile the budget.
Spearheading strategies to steer the company’s future in a positive direction.
Driving the company’s operating capabilities to surpass customer satisfaction and retention, and
company goals.
Controlling company costs and introducing tactical initiatives to address theft and other losses.
Monitoring invoices, money handling procedures, accounting and bank processes.
Preparing timely and accurate financial performance reports.
Overseeing marketing initiatives and implementing better business practices.
Delegating responsibilities to ensure staff members grow as capable participants.
Employing various initiatives to coach employees to optimize their capabilities.
Completing performance reviews in a prudent manner.
Assessing and implementing improved processes and new technologies and collaborating with
management regarding the implementation of these improvements.
BDM. Responsibilities:
Contacting potential clients to establish rapport and arrange meetings.
Planning and overseeing new marketing initiatives.
Researching organizations and individuals to find new opportunities.
Increasing the value of current customers while attracting new ones.
Finding and developing new markets and improving sales.
Attending conferences, meetings, and industry events.
Developing quotes and proposals for clients.
Developing goals for the development team and business growth and ensuring they are met.
Training personnel and helping team members develop their skills.
Developing growth strategies and plans
Managing and retaining relationships with existing clients
Increasing client base
Having an in-depth knowledge of business products and value proposition
Writing business proposals
Negotiating with stakeholders
Identifying and mapping business strengths and customer needs
Researching business opportunities and viable income streams
Following industry trends locally and internationally
Reporting on successes and areas needing improvements
4- Executive Secretary
Definition:
Is to support high-ranking officials in the company. He is the one to organize and maintain the
executive’s schedule and assist them by performing a variety of administrative tasks.
Executive secretaries must be quick professionals with great time-management and multitasking abilities.
It is with their diligence and competence in their work that executives can focus on their managerial
responsibilities without worrying for other tasks.
To ensure success, Executive Secretaries should be organized, have superb research skills and
must be exceptional communicators with a keen interest in providing reliable and accurate
support to executives and management while working with confidential information. Top
candidates will possess incredible problem solving and office coordination skills and exhibit
excellent time management.
The goal is to contribute to the efficiency of the overall business by ensuring all assigned
administrative duties are carried on timely and efficiently.
Executive Secretaries are highly skilled professionals who support executives or management in
an administrative capacity. They conduct research, manage schedules, and provide efficient and
effective administrative support.
Executive Secretary with exceptional administrative and clerical skills. Executive Secretaries are
expected to multi-task and work well under pressure in a fast-paced environment.
Requirements:
Proven experience as executive secretary or similar administrative role
Proficient in MS Office and “back-office” software (e.g. ERP)
In depth knowledge of office management and basic accounting procedures as well as technical
vocabulary of relevant industry
Familiarity with basic research methods and reporting techniques
Excellent organizational and time-management skills
Outstanding communication and negotiation abilities
Integrity and confidentiality
Degree in business administration or relative field
Certificate in Business Administration or related (essential).
Two years of experience in an executive support role.
Methodical thinker with detailed research proficiencies.
Thorough understanding of clerical and secretarial principles.
Strong knowledge of databases and tracking systems.
Fantastic organizational skills and detail oriented.
Ability to work under pressure and meet deadlines.
Brilliant written and verbal communication skills.
Proficient in Microsoft Office, and business communication software
Definition:
The most essential prerequisites are strong analytical and communication skills. Marketing
communications managers are in charge of both traditional and digital marketing communications
processes. To lead effective campaigns, these managers not only need to be able to analyze marketing
trends, but they also need to make cost-saving decisions for productivity.
Required Qualifications
Five to ten years of experience in outside sales of medical device services – preferably in contract
manufacturing
Successful history of building new relationships
Knowledge of technical and marketing skills including professional, impactful presentations
Ability to convey highly technical information
Proven leadership skills
Ability to demonstrate both clinical and sales aptitude
Excellent communication and interpersonal skills
Strong networking and negotiation skills
A hands-on and customer-centric approach
Ability to forge strong relationships in a commercial environment
Flexible and self-directed
Demonstrated strong closing skills
Determination to succeed and overall career ambition
Excellent time management and follow-through skills with strong ability to prioritize tasks
Exceptional problem-solving skills
Strong marketing and business development skills
Presents a polished and professional appearance
Proficient in Microsoft office products, especially Word and Excel
Valid driver’s license, reliable transportation and a clean driving record with car insurance
Preferred Qualifications
Sales of contract manufacturing medical services
Bachelor’s degree
Travel Requirements
This position requires up to 50% travel on average, including overnight travel; this might require
travel by air and/or international travel.
7- Logistics Officer.
Procurement
Prepare complete documentation for procurement of medicines and medical supplies.
Prepare payment dossiers (the complete documentation above plus signed delivery notes, packing
lists, original invoices and demand for payment forms) for medicines and medical supplies.
Transport
Facilitate an efficient coordination for the movement of goods from the supplier to company’s
facilities
Facilitate in-country transport of procured items – among the company bases and to clients or
partners.
Supervise and maintain the relationships with transporters.
Warehousing
Ensure medicines and medical supplies, including cold chain items, are properly stored.
Supervise the daily entry and dispatch of medicines from the Stock.
Supervise and Update the Stock Fulfilment Plan and support of contingency requirements.
Ensure consistency of warehouse documentation and reporting.
Drive improvements in stock reporting accuracy for medicines and medical equipment
inventories.
Ensure physical inventories are conducted on a monthly basis and communicated to the PM.
Capacity building staff in accurate reporting and stock management.
Ensure loss reports are drafted and sent to the Logistics Manager and the Project Managers.
Maintain asset list and submit monthly revisions to the Project Managers and Goma Logistics
Manager.
Check that dead-lines of medicines deliveries to the partners are respected. Perform Spot checks.
Supervise that the Warehouse is properly set-up, cleaning and security conditions are respected.
Documentation
Ensure that documentation is regularly sent to the final storage location and that necessary
documentation is ready to move should an evacuation be needed.
Maintain Waybills and Receipts of goods in support of GIK documentation.
Ensure company’s partners’ related documentation is maintained including asset tracking and
Right of Use agreements etc.
Communication
Maintain a transparent, honest and supportive communication structure with colleagues to ensure
they are kept informed of applicable logistical activities and requirements.
Develop and maintain positive relationships with suppliers, local authorities, other NGOs and any
other stakeholders, representing the company and ensuring good co-operation and partnerships.
Quality & Compliance
Ensure logistic department is compliant with the company’s guidelines, policies, and procedures,
and adherent to any applicable donor guidelines.
Be aware of the potential for loss or fraud in logistical activities and procedures. Pro-actively
work to prevent such occurrences by working with relevant line managers to improve
transparency and to ensure the best use of the company’s assets and resources.
Ensure all relevant staff receive training, advice, and coaching regarding logistical procedures,
internal controls and the logistical requirements of donors.
Experience / Competencies
3 years post-qualification professional experience of which at least 2 years should be in
procurement, health supply chains, inventory management and transport.
Work experience in logistics, preferably in an NGO setting.
Able to make decisions. Can prioritise work to meet deadlines.
Competent with administrative tasks. Problem solving ability. Attention to detail.
Quick learner with practical, precise approach .
Definition:
Regulatory affairs officer act as a link between company and regulatory authorities, ensuring that
products are manufactured, imported and distributed in compliance with appropriate legislation.