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Avanti Installation and Commission Training
Avanti Installation and Commission Training
Installation and
Commissioning Training
June 2019
Quality. Flexibility.
Avanti Mobile
Assist (AMA)
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Today’s
Schedule
Training presentation
4. Equipment overview
6. Equipment installation
7. Quality Monitoring
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Training and
Certification
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About Avanti
and the
Technology
• HYLAS 2 Launched for Africa and the Middle East August 2012
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About Avanti
and the
Technology
All platforms operate from Avanti’s new and existing GES sites currently
located in GHY UK, CYP Cyprus, Johannesburg South Africa and Nigeria
West Africa.
On April 5th 2018, Avanti successfully launched its new High Throughput
Satellite, HYLAS 4, delivering cost-effective and high-speed broadband
across Africa and Europe.
The new Ka-band satellite will provide high speed connectivity to our growing
customer base across Broadband, Enterprise, Carrier and Government
customers. Avanti’s HYLAS 4 satellite will double the capacity of its existing
fleet and will cover over 35 countries across the globe. The addition of HYLAS
4 will see Avanti complete its coverage across Africa, in addition to having the
capability to cover markets across Latin America. These markets can be
reached through the satellite’s four steerable beams which can be placed
anywhere across the Earth’s disk visible from the orbital slot of the satellite.
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About Avanti
and the
Technology
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Why use
Ka-band?
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Hylas 4 Beam Layout
Note: These contour maps are for training demonstration only and should not be used for any other
purpose, for up to date actual reference maps please contact your Avanti sales Rep.
Hylas 4 Beam Layout
Note: These contour maps are for training demonstration only and should not be used for any other
purpose, for up to date actual reference maps please contact your Avanti sales Rep.
Hylas 4 Beam Layout
Note: These contour maps are for training demonstration only and should not be used for any other
purpose, for up to date actual reference maps please contact your Avanti sales Rep.
Hylas 4 Beam Layout
Note: These contour maps are for training demonstration only and should not be used for any other
purpose, for up to date actual reference maps please contact your Avanti sales Rep.
Hylas 4 Beam Layout
Note: These contour maps are for training demonstration only and should not be used for any other
purpose, for up to date actual reference maps please contact your Avanti sales Rep.
Hylas 4 Beam Layout
Note: These contour maps are for training demonstration only and should not be used for any other
purpose, for up to date actual reference maps please contact your Avanti sales Rep.
Hylas 4 Beam Layout
Note: These contour maps are for training demonstration only and should not be used for any other
purpose, for up to date actual reference maps please contact your Avanti sales Rep.
Training Introduction
The purpose of the Training Module is to enable the Installer to install and
commission the satellite modem system using the Avanti mobile assist
application (it is the same process for all vendors and equipment types).
Note: The primary method of all installations into the Avanti network should be
first attempted using the AMA - Avanti Mobile Assist application which is
available via the google play store. Using this method will enable the installer to
locate the satellite signal, commission the modem, complete onsite testing and
link the hardware to the customers account which in turn allows equipment
linking and reporting in our operating system OSS.
This system is automated, so very minimal input so less margin for errors.
The AMA (Avanti mobile Assist) is an application designed and maintained by Avanti
Communications, It was developed to reduce costs for the installation and to allow quick
and easy installation. It is available free of charge from google play store. Only available
on Android.
The AMA is the primary installation method across all platforms currently available using
the Avanti fleet of satellites, the benefits of using the AMA include:
• Reduced cost for installers, no need for satellite meter, inclinometer and laptop.
• Enables the installer to identify the location of the satellite during survey using the
satellite finder function
• Allows the installer to align the antenna to the satellite using it’s in built highly
accurate satellite meter function
• Obtains GPS coordinates
• Automatic modem commissioning
• Automatic hardware linking to the customers account and SLA
• In depth reporting and installation tests/reporting and uploading of site photographs.
Equipment overview
Vendor and equipment types are selected during job creation, when you select
the job, all details should be seen.
On the Newtec equipment, to set the correct polarisation the installer can use a coin or
driver to set the polarisation as seen below. The setting is based on the TX polarity and
requires the RX to be set to the opposite Pol.
Equipment overview
The skyware 3W transceiver is compatible with all Gilat equipment and other vendors and dish
sizes and uses twin cable for RX & TX with compression F connectors recommended.
The easiest way to identify the polarity is by standing behind the ODU looking into the antenna
reflector (feed horn pointing away from you) the waveguide will be seen to slant to either the
Right (RHCP TX) or to the Left (LHCP TX), this identifies the polarisation that is set. To change
the settings, remove the 4 screws (seen above) and twist ¼ of a turn either way then replace
screws.
Equipment overview
The Hughes transceiver is compatible with all Hughes equipment and dish sizes using
single cable for RX & TX with compression F connectors recommended.
The way to identify the polarity is by markings L or R on the transceiver. To change the
settings, remove the 4 screws (seen above) and turn to required setting, then replace
screws.
Required
Tools
REQUIRED TOOLS
• Cable cutters
• Torque wrench
• Cable stripper
• Compression tool
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Required
Consumables
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Installing the
Equipment
INSTALLATION SUMMARY
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Line of Sight
• Before any installation is carried out a ‘Line of sight check’ should always be
completed. Do not start job until LOS found.
• This is one of the most important requirements that needs to be accurately
determined
• Line of site requirements are:
• A clear view of the sky @ 33.5° West or 31.0 ° East with no
obstructions in the vicinity such as trees (remember they grow),
buildings, overhead power cables or mobile phone masts which can
cause interference
• Check line of sight using the AMA app (Sat Finder / Line of sight view)
• Line of site requirements should always come before mounting
location aesthetics
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Line of Sight
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Line of Sight
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Selecting and
Mounting the
Antenna Bracket
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Cabling
Standards
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Cabling
Standards
• Cables should be secured to the wall with cable clips - on vertical runs these should be
a maximum of 50cm apart and on the horizontal 30cm (or hammer length) apart. Cables
can be secured behind downpipes etc using cable ties.
• A drip loop should be used at all cable entry points, these should then be sealedwith
silicon and protected with a blast plate and a grommet on the internal side.
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Cabling
Standards
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Connectors
and
Termination
TYPE OF CONNECTORS
Avanti recommend you use Webro/Cablecon compression connectors
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Assembly of the
Ka
Antenna
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Antenna
Alignment
POINTS TO REMEMBER:
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AMA
Auto
Commissioning
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AMA OverviewAMOverview
AMA Overview
To set the AMA up the installer will either need to use the inbuilt Wi-Fi on selected models or in most
cases use a Cable style wireless router to increase distance, which will be attached to the modem as
described below (IPs below are an example and dependant on equipment vendor being installed).
Cable to dish
The installer should connect the smartphone to the Wi-Fi router which is now attached to the modem.
If the installer opens the browser on the phone and types in 192.168.*.* (Dependant on vendor)
The home page should be visible, this confirms the connection is set correct.
AMA Overview
Connection trouble shooting: If the GUI page is not visible when typing in the IP of the
modem in the smartphone’s browser(192.168.*.*) the installer may need to change the
settings on the WAN settings on the selected wireless router.
Once the connection is correct you can now launch the AMA.
AMA Preparation
launch the application and log in using the OSS username and password supplied by
Avanti after training has been provided.
The customer’s account will have been created in advance by the resellers or by Avanti
dependant on what type of contract is in place with Avanti, once the engineer has been
certified by Avanti they will be added to our system and will be available to have jobs
added to their account. The Avanti operating system called OSS will assign a job to the
installer which can be retrieved to the device by syncing the AMA.
Note: This should be done where mobile signal or Wi-Fi is available prior to going
to site.
AMA Preparation
Once logged into the AMA the installer will need to sync the AMA, the AMA will connect to
our server and save any ‘New Installations’ that have been assigned to the engineer, this
will be completed over a cellular service or Wi-Fi, Its very important to do this prior to
going to site as generally satellite broadband installations are in remote locations.
AMA Alignment & Commissioning
The installer should check the correct customer has been selected, the information will
include the polarisation for the transceiver, the name address of the client, the job code
and device number, the hub which the device has been provisioned, the satellite and
beam to be used and the package the customer has signed up for.
Once the assigned job can be seen and is verified to be correct the installer can move to
the next step by clicking on the arrow in the top right of the screen.
AMA Alignment & Commissioning
On Selection of the Customers job you will see the following screens, also may be told no
modem type has been defined, please select the equipment being used.
If the AMA is unable to connect to the modem it will automatically prompt the installer
for the IP address of the modem as shown in the above last screenshot.
AMA Alignment & Commissioning
Next is the antenna alignment, having previously used the satellite finder function, take a
note of an object where the satellite finder function has shown where the satellite is
located. The installer will also know the elevation setting for the antenna and will set it 3
degrees below the target elevation. Adjusting the elevation sweep by 1 degree and the
azimuth 5 degrees either side of the known satellite location. The alignment process
involves finding the target satellite, once a signal is achieved which is demonstrated
below, the main canister bolts should be tightened and the fine tuning mechanism should
be used for both elevation and azimuth to fine point the antenna to ensure maximum
signal to the satellite.
Remember to move the antenna very slowly as the beam is narrow and can be difficult to
find if moving to fast.
AMA Alignment & Commissioning
There is also the option of using the tone on the AMA which will get louder as the signal
gets stronger, select activate beep to use this function alongside with the meter page.
use this function alongside with the meter page.
Very important
After maximum signal is achieved
remember to tighten all the azimuth
fine adjustment locking nuts, as well as
the elevation locking nuts before going
on to the next step.
AMAAMA
Alignment & Commissioning
Alignment & Commissioning (Plan A)
Once the installer clicks the arrow to move on to the next step after successfully aligning the
antenna the modem will begin its auto commission process, this usually takes 3-4 minutes.
The modem is now online, and the next section should be completed.
AMA Reporting
The final step of the installation is the speed tests and reporting section. This sets the job
to completed, allows photographs from the installation to be added to the account which
will be visible in OSS.
Speed tests.
The AMA will start a series of tests, IP connectivity, download/upload tests and latency.
This information will also be visible in OSS to ensure SLA is being met and a good
service is provided to the end user.
Finally the below shows the information the installer is required to input, the cable length,
the mount used, the type of cable used and the serial number of the transceiver and
modem, the application uses the ZXing Barcode Scanner in order to scan/parse QR
codes/barcodes and will work in tandem with the AMA or the serial number can be added
manual. However, please note that this is not necessary requirement to run the
application, it is only used for scanning hardware barcodes.
AMA Reporting (speed test)
AMA Reporting
AMA Reporting
AMA Reporting
Terminal Connection
Testing and
Customer
Demonstration
• Once the terminal is online and browsing, you should test the
connection.
• The AMA has automated testing built in which will automatically add
the results to the report.
• Once you are happy with these test results, you need to
demonstrate the connection to the customer
• A full working service must be demonstrated to the customer
• Demonstrate browsing to three web sites
• Demonstrate a live media stream e.g. BBC News Live or any popular
local websites.
• Demonstrate the download speed
• Complete any paper work that is required
• Connect any other equipment that you have been authorised to
commission
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Quality
Monitoring
• Quality is important
• All new installations undergo automated QA monitoring 24/7/365
• Sites failing to meet the required levels will require a revisit by you
• Avanti will notify you and request the rectification of any site causing
interference.
• Avanti may suspend service for these sites until the issues have been
resolved
• An engineer whose installs are identified as of poor standard will be
required to re-train and may have their AMA loggings suspended
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Polarisation
Table
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Polarisation
Table
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Polarisation
Table
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Polarisation
Table
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Polarisation
Table
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Polarisation
Table
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RMA Process
(Replacing
Faulty
equipment)
RMA Process
Flow
If proven faulty
Engineer believes Avanti Testing is replacement
equipment is faulty carried out equipment is sent out
to Partner
If equipment if
Partner to send
proven to be work ing,
Engineer follows equipment back to
Avanti HQ with RMA Avanti will return the
RMA checks
requisition form equipment back to
the Partner
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How do I return
equipment?
Avanti will let our partners know once the equipment has been tested
so that arrangements for collection can be carried out. If the Hardware
is found not to be faulty, A CHARGE OF £150 WILL BE APPLIED TO
YOUR ACCOUNT
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Service Visits
INITIAL CHECKS
1. Check all connectors to ensure they meet the correct standard and the cable is not
crossed. You can reverse the Rx/Tx at both ends to check if the same result shows.
2. Visually check the cable route for any damage/kinks
3. Check configuration – GPS
4. Check all connections are firmly seated and fitted correctly
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Service Visits
NO LAN
1. Check cable type is straight through and not crossover
2. Check cable is seated correctly
3. Replace cable
4. Contact Technical Support to verify DHCP is enabled on terminal
5. Replace terminal
NO TX
1. Check connectors meet correct standards for type and fitting, replace as necessary
2. Visually check cable route for any damage
3. Check signal and alignment, ensure LOS also clear
4. Attempt Force Ranging
5. Swap Rx / Tx cables at IDU and ODU and recheck – if no RX - possible cable fault
(for single IFL units check for RX lock, if no lock run a temporary cable to complete
the test)
6. Remove ODU, check for signs of water ingress, excess grease in feed, burnt
connections / connectors
7. Fit new ODU and recheck connection – if still no Tx reconnect original ODU
8. Contact Technical Support
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Service Visits
1. Check connectors meet correct standards for type and fitting, replace as necessary
2. Visually check cable route for any damage
3. Swap Rx/Tx to see if still no Rx/Tx lock – if Rx locks, possible cable fault.
4. (for single IFL units check for RX lock, if no lock run a temporary cable to complete
the test)
5. Check signal and alignment, ensure LOS also clear
6. Swap terminal and put new terminal into pointing mode – if no lock – possible ODU
fault – reconnect original terminal
7. Remove ODU, check for signs of water ingress, excess grease in feed
8. Fit new ODU and recheck connection – if still no Rx/Tx reconnect original ODU
9. Contact Technical Support
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Service Visits
1. Check connectors meet correct standards for type and fitting, replace as necessary
2. Visually check cable route for any damage
3. Check signal and alignment, ensure LOS also clear
4. Ping the terminal 192.168.1.1 – if packet loss is present, replace the patch cable
and retest
5. If packet loss persists to local IP after swapping cable replace terminal or use test
terminal and retest
6. If packet loss still persists to local IP after swapping cable replace the laptop being
used and retest
7. Remove ODU, check for signs of water ingress, excess grease in feed
8. Fit new ODU and recheck connection – If problem persists reconnect original ODU
9. Swap and commission new terminal or use test terminal
10. If problem persists contact Technical Support
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Service Visits
POOR SIGNALS
1. Check connectors meet correct standards for type and fitting, replace as necessary
2. Check Antenna for physical damage and is assembled correctly
3. Check signal and alignment, ensure LOS also clear, allow weather variations.
4. Remove ODU, check for signs of water ingress, excess grease in feed
5. Fit new ODU and recheck signal – If problem persists reconnect original ODU
6. Swap terminal and put new terminal into pointing mode
7. Check signal – if still low reconnect original terminal
8. If signal levels are ok at the antenna but low at the terminal confirm the attenuation
loss is correct.
9. Contact Technical Support
NO SYSTEM LIGHT
1. Check signal and alignment, ensure LOS also clear
2. Attempt force ranging
3. Call Technical Support
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Basic Fault
Recap
No TX or intermittent TX. Transceiver connection, damage to transceiver port. Incorrect connectors used allowing water ingress;
connectors not assembled correctly stinger length to
short causing poor connection, failure to tighten
connectors allowing water ingress. Damaged cable.
No RX or intermittent RX. Transceiver connection, damage to transceiver port. Incorrect connectors used allowing water ingress;
connectors not assembled correctly stinger length to
short causing poor connection, failure to tighten
connectors allowing water ingress. Damaged cable.
Low signal or intermittent signal. Antenna assembly. Transceiver assembly. Hardware not fully assembled missing bolts and or bolts
left loose. Obstruction in wave guide grease etc.
Terminal dead. Transceiver connection short. Incorrect connectors used allowing water ingress;
connectors not assembled correctly stinger length to
short causing poor connection, failure to tighten
connectors allowing water ingress. Damaged cable.
Power led only and 4 flashing at 20 – 30 second Terminal software failure. Unknown, hardware.
intervals.
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Questions
Thank you