Professional Documents
Culture Documents
Executive Secretary Training Needs Assessment Evaluation Form
Executive Secretary Training Needs Assessment Evaluation Form
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For more information on how to complete this review please contact the Regional Office of the Department of Municipal and Community Affairs or the MACA School of Community Government.
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Skill
Perform administrative tasks
Subskill
Greet the public Answer phone calls Take messages Direct inquiries Respond to inquiries when appropriate Type corresponden ce, reports and other documents P S 4 Date stamp the mail
Take inventory
P Schedule work
Organize tasks P S 4 Use database software programs Operate email and Internet Operate the computerized maintenance management system P S 4 Operate computerized accounting programs P S 4
Technical Skills
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Skill
Use effective communication
Subskill
Read and comprehend business documents P S 4 Comply with council resolutions and policies P S 4 Manage stress Take direction Motivate self Demonstrate dependability and accountability 4 P S 5 Demonstrate flexibility Maintain confidentiality Make decisions Write clearly and concisely Practice listening skills Speak effectively Maintain customer service 4 P S 4 Liaise with community organizations and agencies P S 4
Legislation
Professionalism
P Manage time
Demonstrate willingness to perform alternate duties as required 4 P S 4 Employ analytical skills P S Adapt to situations
Demonstrate punctuality
Meet deadlines P Demonstrate positive personal attributes and ethical behaviour Accept change S 5
Demonstrate responsibility 5 P S 5
Be a team player P S 5
Compromise
4 P
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Skill
Demonstrate positive personal attributes and ethical behaviour
Subskill
Maintain a positive attitude P S Demonstrate honesty 4 P S 5 Possess sense of humour P S Display tact Demonstrate diplomacy Demonstrate courtesy
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Comments:
1. S p ri r c mme t u ev o o s s ns
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4. Career Goals
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5. Recommended training
6. Employee Comments
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