Professional Documents
Culture Documents
A Summer Internship Report On
A Summer Internship Report On
Submitted to
By
Manan Raithatha
Roll No. 121077
MBA Full time
2021-2023
Under the guidance of
Dr. Mehal Pandya
In partial fulfilment of the requirement for the award of the degree of Master
of Business Administration (MBA)
Offered By:
Gujarat University
Ahmedabad
Certificate by Guide
This is to certify that Manan Raithatha, student of Full-time MBA (Batch of 2021-2023) at BK
School of Professional and Management Studies, Gujarat University, Ahmedabad has
prepared a Summer Internship Report on “Business Associations: Build Relations & Network
with Industrial and Corporate sector via Effective Marketing Tactics for Large Space Venti-
Cooling (LSV) of Symphony Ltd.” in partial Fulfilment of his MBA program.
This work has been undertaken under the guidance of Dr. Mehal Pandya, Associate Professor,
BK School of Professional and Management Studies, and has been deemed satisfactory.
Date:
Place:
_______________
The information and data given in the report is authentic to the best of my knowledge.
This report has not been submitted to any other University or Institution for the award of any
degree, diploma, and fellowship or published any time before.
I also declare that all the information collected from various primary and secondary sources
has been duly acknowledged along with this report.
Date:
Place:
_____________
Manan Raithatha
Acknowledgment
It is with immense pleasure that I am presenting this report before you. First and
foremost, I would like to show my sincere gratitude to everyone who helped me
throughout my project.
I am thankful to Dr. Mehal Pandya, my Faculty Mentor and Project Guide at the B.K. School
of Professional and Management Studies for her useful insights and essential guidance
throughout my project.
Next, I would like to express my deepest gratitude to Mr. Chandradip Paitandi, (General
Manager, Marketing) and Mr. Shubhanshu Singh, (Manager, Marketing), at Symphony
Limited for their constant support and encouragement during the entire duration of my
internship with them.
TABLE OF CONTENTS:
SR NO PARTICULARS PAGE.
NO.
Cover page
Certificate By Company
Certificate By Guide
Declaration
Acknowledgement
Chapter 1: Introduction
Consumer Durable Industry
About Company
Symphony At a Glance
Awards Received by the Company
Product Categories
LSV (Large Space Venti-Cooling)
Chapter 2: Research Methodology
Problem Statement
Scope of the Research
Objectives
Type Of Research
Chapter 3: Literature Review
Chapter 4: B2B Marketing and Lead Generation
Effective Marketing Tactics/Techniques
Difference Between B2B Marketing and B2C
Marketing
B2B Marketing
Purpose
B2B Marketing Strategies
B2B marketing Techniques used at Symphony
Limited
Email Marketing
Blogs
Video Ads
Customer Testimonials
Chapter 5: Data Collected
Association Of Different Industries
Chapter 6: Summary of Findings and Conclusion
References
CHAPTER 1: INTRODUCTION
Consumer durables refer to goods which has utility of longer period of time. They consist of
electronic goods, kitchen appliances, air conditioners, refrigerators etc. They can be
categorised in three types namely white goods which include air cooler, refrigerators, washing
machines, speakers etc.; brown goods which include kitchen appliances; consumer
electronics which include DVD players, MP3 players, telephones etc.
Indian consumer durable market reached ₹2.05 trillion in 2017and is expected to grow at 9%
CAGR and will reach to ₹3.15 trillion in 2022. The production of electronics hardware in the
country has also been increased from ₹1.90 trillion in 2014 to ₹3.88 trillion in 2018. With the
increase in disposable income of the citizens, the demand for the electronics hardware is also
expected to reach to US$400 billion in 2024. Overall consumer electronics exports from India
are US$451.29 million in 2019.
Consumer durable industry is a growing industry however there is still a huge untapped rural
market which creates the opportunities for the sector. In fact the consumption of consumer
durable products is estimated to be doubled by the year 2030. With this potential, it also
attracts the investments. Under automatic route, 100% foreign direct investment is allowed
in electronics hardware-manufacturing sector. To increase the production, National
Electronic Policy is passed in February, 2019.
Another factor working behind increase in consumption is 83% increase in consumer durable
loan in 2017-18 which was ₹19.5 million. “Make in India” campaign attracted many Indian
and foreigner manufacturers to invest in manufacturing plants and produce more affordable
products.
In a consumer durable sector, the market for air cooler was estimated at around ₹3500 crores.
30% of the same is accounted by organised companies. The market is estimated to grow at
27% CAGR in the terms of value during period of 2017-2022. In India, 65% of the population
owned ceiling and table fans, around 6% of the population owned air conditioners, and
approximately 14% owned air coolers. (Symphony Limited Annual Report, 2018)Being low-
cost, eco-friendly and energy efficient option air cooler market has good scope to grow and
penetrate the market even more.
SYMPHONY LIMITED:
Others, 7%
Voltas, 7%
Orient Electric,
5%
Kenstar, 16%
Subsidiaries: Manufacturing:
1. Impco, Mexico
2. Keruilai Air Coolers, China 10 OEMs
3. Climate Technologies Pty
Ltd, Australia
4. Bonaire, USA
5. Symphony
Climatizadores, Brazil
Network: Listing:
30,000+ retailers
NSE | BSE
1000+ distributors
“Customer Comfort
- Always the Inspiration”
Product Categories
Household Range
Commercial Range
Industrial Range
LSV (LARGE SPACE VENTI-COOLING)
(Previously known as Commercial and Industrial)
PROBLEM STATEMENT:
Being a market leader, Symphony aims to provide best design, quality, and innovation
in its products with superior customer satisfaction. Symphony has entered in the LSV
sector (Large Scale Venti-Cooling) previously known as Industrial and Commercial
segment. Problem is that our target customers are Industry and Corporate and they
ignore the print and digital marketing as it is only effective in household segment, but
difficult in industry and corporate. So, this research shows that how collaborating with
different industry association, we can connect with their members i.e., is Industry and
Corporate.
OBJECTIVE:
➢ COLLOBRATE WITH DIFFERENT INDUSTRY ASSOCIATION.
➢ HOW CAN WE BE THE PART OF THEIR ANNUAL ACTIVITY CALENDER?
➢ GENERATE POTENTIAL LEADS FROM ASSOCIATION.
➢ CREATE BRAND AWARNESS
TYPE OF RESEARCH:
There are different types of researches. They are explained below.
• Applied Research- It refers to scientific study that seeks for a solution of a practical
problem. The research finding will be applied then in real life problems.
• Applied Research- It refers to scientific study that seeks for a solution of a practical
problem. The research finding will be applied then in real life problems.
SOURCE OF DATA:
• SECONDARY SOURCE: The data is collected through intensive research through
various website and then classified it.
• If you’re not properly targeting your buyer persona, your promotions and
advertisements will likely fall on deaf ears. You might as well not be marketing at all.
• Where target audiences vary the most, though, is between individual consumers and
businesses. Some companies serve individual shoppers, while others cater to
companies and organizations.
Purchase Motivation Customers are driven by logic and Customers are driven by
financial incentive. emotion.
Purchase Process Customers like (if not prefer) to Customers like to make
work with account managers and purchases directly.
salespeople.
CONCLUSION:
➢ Marketing to businesses is very different from marketing to
individual consumers.
➢ That’s why an entirely different marketing method — B2B
marketing — exists.
B2B Marketing:
• B2B (business-to-business) marketing refers to any marketing strategy or content that
is geared towards a business or organization. Companies that sell products or services
to other businesses or organizations (vs. consumers) typically use B2B marketing
strategies.
Purpose:
• The purpose of B2B marketing is to make other businesses familiar with your brand
name, the value of your product or service, and convert them into customers.
B2B marketing targets the needs, interests, and challenges of individuals who
are making purchases on behalf of, or for, their organization (rather than for
themselves), thus making the organization the customer.
1.) Goal:
Customers are focused on ROI, efficiency, and expertise.
3.) Drivers:
Customers want to be educated, which is where B2B content marketing comes in.
• Emails lead to engagement which turns subscribers into leads … and then customers.
• Your email marketing must consistently resonate with your business customers and
focus on things that matter to them — like time, money, and resources.
• Email marketing is also a powerful vehicle for sharing your brand’s content
• With the constant barrage of emails flooding our inboxes today, it’s more important
than ever to create and send out effective marketing emails.
• Stick to one call-to-action (CTA) per email. If you think the number of emails,
you receive is a lot, take a look at the CTAs in those emails … some are packed with
two, three, and sometimes up to 10 different CTAs. Don’t make this mistake, which
can leave your recipients’ heads spinning, asking “What should I click on first?” and
ultimately clicking on nothing. With one CTA per email, you allow your audience to
focus on your email content and ultimately one action … a welcome reprieve from
today’s frequent decision-making and analysis paralysis.
• Segment your email to reach the most relevant audience. Not every email
you send will be appropriate for everyone on your list. Your subscribers may be at
different stages of the buyer’s journey or be seeking different solutions. That’s
where email list segmentation comes into play. Not only does this help you relate to
your audience better, but it gives your emails that personal feel that says “Hey, I’m
listening and I know what you’d like to see.” Consumers prefer email quality over
quantity anytime.
• Make sure your email designs are responsive. Over 80% of email users
access their inbox on their phones, and emails that don’t show up correctly on
mobile devices are often deleted in three seconds. Ouch. Don’t let your email be one
of those.
• Don’t be afraid of the cold email. As uncomfortable as it is, the right email can
convert new customers — like this cold sales email that won 16 new B2B customers.
EMAIL DRAFT (GENERAL, PLASTIC, TEXTILE, AUTOMOTIVE, ENGINEERING)
Dear Sir/Madam,
Let me introduce Symphony Limited, a global pioneer in air-cooling, with over 80 years of
experience in the evaporative air-cooling space and having presence in 60+ countries.
We know that the Plastic industry involves intense labor work. The unbearable indoor heat
leads workers to feel uncomfortable which affects their productivity. As per a Heat Stress
study done by IIM Ahmedabad, a cooler ambience can enhance worker’s productivity up to
12%. In this context, Symphony Large Space Venti-Cooling (LSV) proves to be the perfect
solution.
LSV is a unique combination of air cooling and ventilation for open and semi-open spaces
having about 90% less operating cost than an AC system of similar capacity.
We’d like to explore the possibilities of associating with your organization in order to spread
awareness of this fantastic solution. Please let us know in what all ways we can be a part of
your annual activity calendar to build a win-win relationship.
We are looking forward to hearing your thought on this matter.
Please refer to the attached brochure and link of our website to know more.
EMAIL DRAFT (HOTELS AND RESTURANTS)
Dear Sir/Madam,
Let me introduce Symphony Limited, a global pioneer in air-cooling, with over 80 years of
experience in the evaporative air-cooling space and having presence in 60+ countries.
We know that kitchen is the heart of Hotels and Restaurants, where a huge amount of heat
is generated, thereby leading worker to feel uncomfortable; affecting their productivity.
As per The Workplace (Health, Safety and Welfare) Regulations 1992, employers should
“provide effective and suitable ventilation in every enclosed workplace. This includes
kitchens, which need ventilation to create a safe and comfortable working environment.”
In this context, Symphony Large Space Venti-Cooling (LSV) proves to be the perfect solution.
LSV is a unique combination of air cooling and ventilation for open and semi-open spaces
having about 90% less operating cost than an AC system of similar capacity.
We’d like to explore the possibilities of associating with your organization in order to spread
awareness of this fantastic solution. Please let us know in what all ways we can be a part of
your annual activity calendar to build a win-win relationship.
We are looking forward to hearing your thought on this matter.
Please refer to the attached brochure and link of our website to know more.
EMAIL DRAFT (CLOUD KITCHENS)
Dear Sir/Madam,
Let me introduce Symphony Limited, a global pioneer in air-cooling, with over 80 years of
experience in the evaporative air-cooling space and having presence in 60+ countries.
We know that a Cloud Kitchen's operation can be very heat intensive, which can lead to
discomfort of workers, thereby reducing their productivity.
As per a Heat Stress study done by IIM Ahmedabad, a cooler ambience can enhance worker’s
productivity up to 12%. In this context, Symphony Large Space Venti-Cooling (LSV), (formerly
known as Industrial and Commercial Segment) proves to be the perfect solution.
LSV is a unique combination of air cooling and ventilation for open and semi-open spaces
having about 90% less operating cost than an AC system of similar capacity.
We’d be happy, if you could spare some time where we could take you through how exactly
we can do this, and also provide a broad estimate of how much your organization can save in
the operating costs. 30 minutes of your time should suffice for this.
We are looking forward to hearing your thought on this matter.
Please refer to the attached brochure and link of our website to know more.
2.) BLOGS:
Blogs are a great investment for any business. As a cost-effective marketing strategy, they
help you to create a long-lasting presence online that appeals to your audience.
• Become a thought leader: Show your customers that you’re involved with your
industry. Share your expertise, and position yourself as a trusted resource. Blogs
provide a perfect platform for an interactive relationship with customers, where you
can show your expertise, answer questions, and develop connections. Sometimes,
B2B bloggers even receive requests for interviews from PR experts.
• Learn more about your audience: Analytics into your B2B marketing blog can
help you discover what your audience is most interested in. You can track crucial
metrics on posts, including site visits, time on page, shares, and click-throughs. Use
your Google Analytics and other tools to gain as much important data as you can.
• Boost conversion rates: Let’s face it, turning leads into customers is something
that every business wants to do. Blogs help you to provide customers with answers to
questions that could be stopping them from moving along the purchasing funnel. With
a blog, you can alleviate fears, show your expertise, and convince your reader that
you’re worth their money.
• Develop your skills: Staying ahead of the competition is crucial to keeping your
customers loyal. B2B marketing blogging is great for forcing you to stay ahead of the
curve in your industry by keeping you aware of the latest news and trends.
❖ How to start a blog for your B2B business:
BENEFITS:
Convert traffic into leads.
Establish authority.
Drive long-term results.
BLOGS
LINKEDLN POST
3.) B2B VIDEO MARKETING:
• Video has taken the world of B2B marketing by storm. Viewers can easily
find out what they need by searching for video content.
• In the world of B2B video marketing, things can get a bit complicated.
Rather than targeting a single person, the focus can be on multiple
decision-makers. This juggling act can be tricky between who makes the
decisions and who uses the product.
• The decision-makers and the end-users aren't usually the same person,
meaning you'll have to convince more than one person along the way that
your product or service is a good fit for their business.
• Decision-makers or B2B buyers purchase products for internal company
use. In this case, it's essential to balance addressing pain points and
product quality. It is not uncommon for B2B videos to be a bit longer than
B2C, as products targeted at companies are usually more complex.
In the case of business-to-business (B2B) marketing, testimonials can carry a lot of weight in
highly competitive markets and must be carefully planned and executed. Before choosing
which company to purchase from, B2B buyers spend a long time considering their budgets,
product effectiveness, vendor professionalism—and the testimonials of peers.
B2B companies know how to talk up their products or services, emphasizing how efficient and
cost-effective they are. But customers don't want marketing spiel; they want balanced and
unbiased feedback from people they can relate to. They also want concrete figures and
results.
Testimonials build trust between the company and its users, and they help customers
overcome any scepticism they might have. They also allow for comparison among similar
products, which might help you get the edge over your competitors.
A good testimonial outlines key benefits, makes comparisons with other products, and backs
up the claims you've made about your product or service. That's why many businesses choose
to include a form of testimonial in their marketing. But some are more effective than others.
Research Says:
Research backs up the claim that customer testimonials are effective. Testimonials beat all
other types of content marketing for their effectiveness, Web DAM found:
Some 78% of people say they trust reviews as much as recommendations from acquaintances,
and it's interesting to note that the inclusion of both positive and negative reviews is
perceived as more trustworthy than just positive reviews.
Perhaps unsurprisingly, 30% of people suspected some form of censorship, so it's important
to make testimonials appear as genuine as possible.
Research also demonstrates that not overwhelming your users is best, so picking no more
than 3-5 examples is enough to provide an effective testimony.
CUSTOMER TESTIMONIALS
CHAPTER 5: DATA COLLECTED
1 TAI The Textile Association (India) https://textileassociationindia.org/ taicnt@gmail.com 9819801922 YES YES
ASSOCIATION OF MAN-MADE
6 AMFII https://amfii.in/ 1126173127
FIBRE INDUSTRY OF INDIA
Mr. S . P. Katnauria (SECRETARY
amfiirayon@hotmail.com
GENERAL)
ENGINEERING
JOURNALS/MAGA
SR NO NAME WEBSITE EMAIL ID CONTACT NO EVENTS
ZINES
The Southern India Engineering Manufacturers'
1 SIEMA https://www.siema.org/ siema@siema.org 7373724014 YES sent
Association
Indian Machine Tool Manufacturers' 80 6624
2 IMTMA https://www.imtma.in/ imtma@imtma.in YES YES sent
Association 6600
0281-
3 RAE Rajkot Engineering Association http://www.reaindia.com/ info@reaindia.com YES sent
2362235/36
M. KARTHIKEYAN - Hon. Secretary vpf_sukshma@hotmail.com
Shri Dinesh Goyal din.dineshgoyal@gmail.com
Machine Tools Manufacturers Association, info@mtmarajkot.org /
4 MTMA http://www.mtmarajkot.org/ 9427 410851 sent
Rajkot mtmarajkot@gmail.com
subash.sapru@cii.in
INDUSTRY ASSOCIATION
JOURNALS
SR NO NAME WEBSITE EMAIL ID CONTACT NO EVENTS
/MAGAZINES
1 AIAI All India Associationof Industries https://aiaiindia.com/ info@aiaiindia.com 2222019265 YES YES sent
CODISS Coimbatore District Small Industries
2 https://www.codissia.com/ info@codissia.com 422 2221582 YES sent
IA Association
3 IIA Indian Industries Association http://www.iiaonline.in/ iia@iiaonline.in, mkb@iiaonline.in 5222720090 sent
HOTEL AND RESTAURANT
JOURNALS/
SR NO ASSOCIATION NAME WEBSITE EMAIL ID EVENTS
MAGAZINES
National Resturant Association BIG IT
1 NRA https://nrai.org/ info@nrai.org YES NEWSLETTER
of India CONTAINS ALL
Ms. Neha Grover : Head –
neha.grover@nrai.org 9899069784
Marketing & Communications
Federation of Hotel &
BIG IT
2 FHRA Restaurant Associations of https://www.fhrai.com/ fhrai@fhrai.com YES YES
CONTAINS ALL
India
Mr. Gurbaxish Singh Kohli - Vice https://www.fhrai.com/
President- FHRAI vp@fhrai.com
Hotel and Restaurant
3 HRAWI https://www.hrawi.com/ asg@hrawi.com YES YES
Association (Western India)
Hotel & Restaurant Association
4 HRAEI https://www.hraei.co.in/ info@hraei.co.in YES YES
of Eastern India
Mr. Sudesh Poddar - President,
sudesh@hotelnatraj.net
HRAEI, & FHRAI EC Member
Hotel and Restaurant https://www.hrani.net.i hrani.1950@gmail.com /
5 HRANI YES YES
Association of Northern India n/ feedback@hrani.net.in
Mr. Surendra Kumar Jaiswal -
president@hrani.net.in
President
South India Hotels and admin@sihra.in /
6 SIHRA https://www.sihra.in/ YES NEWSLETTER
Restaurants Association sundar@sihra.in
Association Hotel and aharmumbai@gmail.co
7 AHAR http://www.ahar.in/ YES MUMBAI BASED
Resturant India m
Shri Shivanand D. Shetty
shiva5oct@yahoo.co.in
(President)
ANDHRA PRADESH HOTELS
8 APHA https://apha.in/ contact@apha.in
ASSOCIATION
hai@hotelassociationofi
https://hotelassociation ndia.com /
9 HAI Hotel Association of India YES YES
ofindia.com/ info@hotelassociationof
india.com
AUTOMOTIVE
JOURNALS/
SR NO NAME WEBSITE EMAIL ID EVENTS
MAGAZINES
3.) SIAM Society of Indian Automobile Manufacturers https://www.siam.in/ siam@siam.in sent YES YES
aauindia@del3.vsnl.net.in,
4.) AAUI Automobile Association of Upper India http://www.aaui.org/ sent
aaprsect@vsnl.com
5.) TMA Tractor Manufacturers Association https://www.tmaindia.in/tma.php divya.ravichandran@tmaindia.in
https://www.linkedin.
Warehousing com/company/wareh
info@warehousingi
2 WAOI Association of ousing-association-of- 9971033977
ndia.org
India india/?originalSubdom
ain=in
Warehousing
GOVERN
Development and support- https://wdra.gov.in/
3 MENT https://wdra.gov.in/ 1149536496
Regulatory wdra@nic.in web/wdra/who-s-
BODY
Authority who
Association of
4 AWD-UP warehouse https://awd-up.org/ info@awd-up.org 9891771109
developers
https://www.facebook.com/AGIS
3 AOGIS Association Of Green Industries & Services agisbod@gmail.com 9980346202
GreeningTheEconomy/
ray@insedaengineers.c
Integrated Sustainable Energy and Ecological
7 INSEDA www.inseda.org om / 9899094905
Development Association
raymyles06@gmail.com
https://biryanibykilo.com/co
8 BIRIYANI BY KILO marketing@biryanibykilo.com 9555212212
ntact-us
https://www.freshmenu.co
9 FRESH MENUE order@freshmenu.com 8040424242
m/
10 Sankalp Group https://sankalp-group.org info@sankalponline.com
11 Kin Thai Gurgaon https://www.kinthai.in/ gauravb@mangochilli.in 9311514477
Mopp Foods
12 gg@moppfoods.com 9871679997
Private Limited
Food Peddler
13 www.foodpeddler.in contact@foodpeddler.in / peddlerfood@gmail.com 7003554647
Sandwiches
Meal ful Rolls /
14 https://mealfulwraps.in/ support@mealfulwraps.in 2233252833
Mealfulwraps
https://l.facebook.com/l.ph
p?u=http%3A%2F%2Fwww.p
artyfoodbyruby.com%2F&h=
AT1ZvmubDDmEFV-
Ruby's Cloud 6bOsFtkKL3MmXv8VsVCuEsa
15 rubysdelightfoods@gmail.com 98882 82418
Kitchen WUvgaOwTIE82pEZVYl0yUZ
EJUWiWEFitStA7TlDGW7yuz
nhYtdd86uXMT5YgJ9taTJ6jQ
C1XN4Q7jKE85UvKZvUFP7XL
uxFTUvgtoQIHDsI1wrZA
16 Makhani And Me makhniandme@gmail.com 99059 00940
17 The Brewing Leaf thebrewingleaf@gmail.com 93308 20750
Stellarcraft
18 stellarcraftgourmet.marol@gmail.com 80976 68637
Gourmet
Stomach Divine
19 talktous@stomachdivinefoods.com 93217 46412
Foods
20 The Serial Griller www.theserialgriller.in info@theserialgriller.in 82910 75654
http://truffles.co.in/contact-
21 Truffles Truffles.official@gmail.com 80 41121160
us.html
Wok to
22 unounohospitality281117@gmail.com 63900 17801
Remember
23 Vanillabeans vanillabeanscakes.com sales@vanillabeanscakes.com 97731 55903
24 Vision Foods http://visionfoods.co/ kckhospitalities@gmail.com 91635 44244
All I have collected all the information of the different industry association and
then we have drafted the different email for the different industry pitching them
that we want to be part of their association and also their annual activity
calendar and then we want to connect with their members and make them
aware about the LSV (LARGE SPACE VENTI-COOLING) segment and how the
venti-cool help them to:
• INCREASE PRODUCTIVITY
• INCREASE EMPLOYEE COMFORT
• DECREASE ABSENTEEISM
• HIGH EMPLOYEE MORAL
• CUSTOMIZABLE COOLING SOLUTIONS
• LOW ELECTRICITY BILL
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