NEGOTIATION DIALOGUES

Roles and their names:

1. Negotiator for Complainant – Khadeer as Robbert

2. Negotiator for Respondent – Karthik as Sharath

3. Complainant – Akash as Rajesh

4. Complainant – Nikath as Prakruthi

5. Complainant – Nandini as Devi Priya

6. Respondent – Bhavana as Soumya

7. Respondent – Bharath as Vikrant Rona

DIALOGUES:

ROBBERT: - Good afternoon one and all present here. I’m Robbert. I’m
the negotiator for Complainants.

SHARATH: - Good afternoon. I’m Sharath. I’m the negotiator for

Respondents. Can I just ask each of you to introduce yourselves to one
another in terms of your roles in the negotiation today?

RAJESH: – My name is Rajesh. I am a common civilian and the

complainant in this matter.

PRAKRUTHI: - My name is Prakruthi. I’m partner of Mr.Rajesh.

DEVI PRIYA: - My name is Devi Priya. I’m unauthorised service
workwoman.

SOUMYA: - Myself Soumya. I’m the Manager of the Cool Tech Centre.

VIKRANT RONA: - I’m Vikrant Rona. I’m the servicemen of the Cool Tech
Centre.

SHARATH: - Sari, nim problem yen helrappa. Adenu samadhanadinda

kuthu mathadi bage harisikolona.

ROBBERT: - Mr.Rajesh niv shuru madi

RAJESH: – Thank you sir. 20.12.2020 randu navu nim company Cool Tech
Centre inda ondu fridge na Rs.39,000/- kotu 5 years guarantee jothe
konkondidivi. Adarante nivu bandu namge deliver madi install madidiri.
Sumaru 3 thingala nanthara, nam fridge nali yeno shabda baralu shuru
aythu. Adake navu nim bali bandu, fridge na repaire madisidivi. Ede thara
ondu 10 sala repaire ge bandidivi. Prathi bari ond ala ondh problem
barthane ethu. 10.06.2021, fridge cool aguthiralila. Nim company mele
baravase hogi, navu Vikrant Rona emba private servicemen na karisi
fridge na repaire madsidhvi. Avaru repair maduvaga, avarige fridge nali
duplicate parts ede endu kandubandidthu hagu adana namage thilisidaru.
Adarante navu nim bali bandu kelideve. Adare nivu hosa fridge ne kotidhu
yendu heluthidiri.

PRAKRUTHI: - Nivu second hand fridge kotu namge mosa madidhira.

Edara bage nimgu helidivi adre nivu yenu madalila. Adake nanu nan
lawyer mulaka legal notice kalisidini. Nam bedike yenandre nivu hosa
fridge kodabeku hagu Rs.20,000/- parihara kodabeku.
ROBBERT: - Did you know that the refrigerator was a second hand
refrigerator?

VIKRANT RONA: - Ela sir, namge gothirlila. Yavaga Rajesh avaru bandu
helidru aaga namge thilithu. Nam company edi Bangalore nale ondu
hesaranth company. Nam company product thumba ne best quality
product. Rajesh avaru complain madidaga adra bage vicharisidhivi. Amele
navu Rajesh avarigu kuda helidivi adu hosa fridge antha.

SOUMYA: - Navu nimge guarantee card nali helidante sari agi service
kotidivi. Mr.Rajesh avru nam bali sumaru sala bandu avra fridge repaire
madisikondidaru. Nivu kalisiruva legal notice anu odhidivi. Legal notice
nali nivu ondu new fridge hagu Rs.20,000/- compensation kodabeku endu
kelidiri. Adre nivu kelidanta Rs.20,000/- compensation amount thumba
jasthi aythu.

SHARATH to RAJESH – Rajesh avre, nimge henge goth aythu adu second
hand fridge antha.

RAJESH: - Navu local servicemen na repaire madoke karisidaga avru

namge thilisidru. Avru ele edare, bekadre nivu keli sir.

SHARATH to DEVI PRIYA: - Yenamma, nija na edu.

DEVI PRIYA: - Howdu sir, Mr.Rajesh avaru namge 10.06.2021 randu kare
madi fridge yako cool agthila endidaru. Adake nanu avara manege hogi
fridge ali yen samasye agide antha nodidini. Hage nanu repaire
maduthiruvaga fridge nali kelavu duplicate parts kandu banthu. Adanu
nanu Rajesh avarige thilisidini.

SOUMYA: - Ella sir, adu hege aguthe. Navu nimge fridge deliver madidaga
fridge good condition ali ethu hagu yella parts kuda original agithu. Navu
nam customer ge hage mosa madalla madam. E lockdown samayadali
fridge parts correct agi supply agthila adarinda nam employee kelavu
parts ana adalu badalu madirabahudu. Adana navu change madi kodthivi.
Duplicate parts inda ne fridge repaire ge barthide athava second fridge
antha heluvudu sari alla madam.

VIKRANT RONA: – Fridge ali duplicate parts erbahudh yeno, adre adu
second hand fridge antha opikolalu sadyavila. Yakandre navu nimge
koduvaga yella parts original agithu. Adru nivu Rs.20,000/- compensation
kelthidira, edu sari na sir. Nive swalpa yochane madi. Rs.20,000/-
thumba jasthi aythu.

RAJESH: – Ela sir, nivu kotiro fridge thumba ne repaire ge baruthithu.

Adake nimge karisi sari madsthidvi. Adre nivu alu kuda yavudo duplicate
parts haki namge mosa madidiri. Niminda navu yesthu kastha
anubavisidivi antha nimge gotha. Ega adake compensation kelidre nivu
agala anthira.

VIKRANT RONA: - Sir nivu helthirodhu nijane erabahudhu adre

compensation amount Rs.20,000/- andre ??? Asthu navu kodoke
sadyavila sir.

PRAKRUTHI: – Sir Rs.20,000/- compensation ne kami. Adu kuda kodala

andre henge sir.

VIKRANT RONA: – Madam….. navu second hand fridge kotidre, nivu eshtu
compensation kelodrali artha ede. Adre navu nimge kota fridge hosadhu.
Adru esthu compensation kelidre henge madam.

SOUMYA: – Madam, nimge navu 5 varsha guarantee kotidivi adarante nim

fridge kettu hogidare nivu nam bali bandu nim fridge anu uchitavagi
repaire madisabahudithi adre nivu adanu madila. Eli nim thappu saha
ede. Adarinda nivu kelidasthu parihara navu kodalu sadya ela.

SHARATH to PRAKRUTHI:- Howdu madam, niv company avrane

karisabahudithalva, yake bere avrana karisidhu.

PRAKRUTHI: - Sir, company mele sampoorna nabike hogidarinda ne bere

avarana karisidhu.

VIKRANT RONA: – Nodi madam, nivu legal notice nali kelidante navu
nimge hosa fridge kodutheve adre compensation agala. Navu hosa fridge
same brand du kotu adara jothe compensation koduvudadare namge
thumba nastha aguthe. Nivu swapla yochane madi heli.

RAJESH: – Sari sir, adre Rs.15,000/- compensation adru kodi. Navu

yesthu tondare anubhavisidivi antha namge gothu. Adarinda navu
compensation kelthiruvudhu.

VIKRANT RONA: - Sir, Rs.15,000/- yen kadime amount aa sir ?

PRAKRUTHI: - Alla sir, edu agala andre henge. Rs.20,000/- inda

Rs.15,000/- ge bandru nivu oppalla andre, yen helali sir nimge. Nimde
thap ede adru compensation kodoke agala anthiralla madam. Edu
nyayana. Ela sir, namge Rs.15,000/- compensation beku.

ROBBERT to SOUMYA: - Nodi Soumya hagu Vikrant avre, swalpa adru

compensation kodi. Avru bahala tondare anubavisidare. Yeno hechu
kadime madi kodi.

VIKRANT RONA: - Henge sir, hosa fridge jothe compensation andre

thumba loss aguthe. Nav nam company muchkondu manege hogbek
aguthe.
SOUMYA:– Rajesh avre, Rs.15,000/- compensation ella agalla. Fidge
bekadre vasadu kodthivi. Nimge fridge mathu compensation eradu
kodoke agala. Yavdadru ondu kodthivi. Asthe madam, yen madthira
madkoli. Avaginda compensation compensation antha kirchadthidira. Nivu
yaro bere avarana karisi repaire madisidiri, yake avare duplicate parts
haki nam company hesarige masi balithirbahudhu. Sumne compensation
yella kelbedi, adana navu kodoke agalla.

ROBBERT to SOUMYA: - Aythu Soumya avre, kuthkoli yake kopa

madkothira. Kutkondu samadanadinda mathadi. Tension yak madkothira.

DEVI PRIYA:- Excuse me madam, nav yeno sulu helilla. Nivu kotiro fridge
nali duplicate parts edidarinda ne helidhu. Adu bittu nan mele summ
summne aroppa horisabedi.

PRAKRUTHI: - Yen madam edu. Thapu nive madi ega namele kirchthidira.
Nodi madam, navu nimge samadhana dinda kelthidivi alva, niv yake raise
agthira. Namgu voice raise madoke baruthe. Thap madiro nive esthu
mathadthira andre enu nav esthu mathabahudu.

SOUMYA: - Thapu elaru madthare. Hage nam thap eruvudake navu fridge
replace madthivi andvala. Adre compensation ella kodoke agalla.

PRAKRUTHI: - Edu wale kathe ayth ala nimdu. Yella seri nataka adthidira.
Sari aythu bidi madam, namgu chenagi gothu yelli hodre nyaya siguthe
antha. Bani navu elinda hogona

SHARATH to PRAKRUTHI: - Madam nivu kuthkoli madam samadhana inda

mathadona. Samasye anu bage harisikolalu eli bandidire. Samasye
pariharisi kondu hogi. Yake sumne enodhu samasye madkothira.
SHARATH to SOUMYA: - Yenri Soumya avre, hogthini antha edare, niv
yen helthira edake.

SOUMYA: – Sir, hosa fridge kodthivi adre compensation kododhake

sadhya ela. Navu ega kodo fridge rate u, nivu purchase madidha fridge
rate kinta jasthi ede. Navu nimge hechu dudina fridge kododalde
compensation kuda kodbek andre, navu nam angadi na muchkondu
hogbek aguthe.

RAJESH: – Howdu madam sale idhe antane fridge Rs.39,000/- kottu

togondidhu. Avagina rate prakara navu thagondidhivi. Ega adara rate
jasthi adre nav yen madoke aguthe. Aduku namgu sambandha ela. Navu
thumba tondare anubavisidhivi. Adake atleast THIRTEEN THOUSAND
compensation kodii!!!!!

VIKRANT RONA: – Ella sir, THIRTEEN Thousand kuda jasthi aythu.

RAJESH to SHARATH: - Swamy, nodi swalpa compensation kodsi.

SHARATH: - Rajesh avre, compensation jasthi agilva. Nivu swalpa

compensation amount adru kadime madi.

ROBBERT to SOUMYA: - Sari Soumya madam, nive yeshtu kodthira antha

decide madi heli avarige.

SOUMYA to ROBBERT: – Aythu sir, navu discuss madi heltivi.

SOUMYA to VIKRANT RONA: – OK Vikrant, ivaga 8,000/- kodonva??

VIKRANT to SOUMYA: – Beda Soumya avre, swalpa kadme amount

helana amele 8,000/-ge avaru helidaga ok helana.
SOUMYA to VIKRANT RONA: –Nive heli Vikrant avre, yesthu helana
antha?

VIKRANT RONA to SOUMYA: – Rs.3,000/- heli.

SOUMYA to VIKRANT: – Adre avaru astu kadime amount ge opalla.

VIKRANT RONA to SOUMYA: – Howdu, adre navu modalu kadime helona

amele 8,000/- ge avaru helidaga ok helana ashte. Artha aytha??

SOUMYA to VIKRANT RONA: – Okay.

SOUMYA: – Sir, navu hosa fridge jothe Rs.3,000/- compensation kodoke

ready edivi.

RAJESH: – Ha Ha… Rs.3,000/- na !!! Madam Rs.13,000/- yelli Rs.3,000/-

yelli. No madam, thumba kadme aythu atleast RS.12,000/- compensation
kodi.

VIKRANT: – Illa sir, bekadre Rs.5,000/- togoli, Rs. 12,000/- ELLA agalla.

PRAKRUTHI: – Sir, nim company ge market nali wale hesar ede antha nim
company inda fridge purchase madidivi. Ok fridge anthu sari ela atleast
compensate correct agi kodi. Sir, atleast Rs.10,000/- kodi.

SOUMYA: – Illa madam agalla, ebaradhu thappu ede. Adarinda

compensation amount swapla kadime madi athava navu helidha amount
ge opige kodi. New refrigerator du cost Rs.43,000/-. Edare jothe
Rs.10,000/- compensation andre bahala kasta. Nive yochane madi
madam.
RAJESH: – OK madam, nim mathu namge artha aguthe adre navu patiro
kastha bage yen helthira. Adake atleast Rs.10,000/- kodi. Rs.5,000/-
andre thumba kadime aythu. Nimgoskara Rs.20,000/- inda Rs.10,000/-
ge bandidini adralu nivu hege madidre hege.

SHARATH to RAJESH: - Nodi sir, hosa fridge jothe compensation kuda

kodoke opikondidare. Ega nivu swalpa compensation kadime madidre
chanagi erthithu.

RAJESH: - Sir navu agle thumba kadime madidhivi, ega enu kadime andre
hege sir.

VIKRANT RONA: – Sir, compensation Rs.6,000/- adre nodi sir navu

kodthivi.

PRAKRUTHI: – No madam, thumba ne kadme aythu adhu. Yeno ondh

madi swalpa jasthi compensation kodi. Navu esthu kadime amount anthu
oppalla.

SOUMYA: – Aythu, Rs.7,500/- kodthivi adremle Ondh rupee kuda agallla.

PRAKRUTHI: – Hmm!!! 2 nimisha time kodi, discuss madi helthivi.

RAJESH to PRAKRUTHI: – Yen madona Prakruthi avre ?

PRAKRUTHI to RAJESH: – Avaru Rs.7,500/- jothe hosa fridge kodthare.

Nan prakara avaru eda kintha jasthi compensate madala anisuthe. Hogli,
hengo esthadru kododhake opinkondidhare. Ok helona anisuthe. Nin yen
helthiya ?

RAJESH to PRAKRUTHI: – Nangu kuda ede sari anisuthe.

RAJESH: – OK sir, navu hosa fridge jothe Rs.7,500/- compensation
thagoloke ready edivi. Adre hosa fridge dali yavudhe problem athava
duplicate parts erbardhu.

SOUMYA: – Sari sir, yenu problem agadidha hage nanu nodkoluthini.

ROBBERT: - Konegu ondu conclusion ge bandidira alva saku. Nim ebara

mathu kathe ya opandada prakara, navu agreement barithivi.

SHARATH: - Cool Tech Centre Company avaru Mr.Rajesh avarige Falcum

Brand ena hosa fridge hagu Rs.7,500/- parihara kodalu opikondidare.
Edake Mr.Rajesh avaru kuda opikondidare. Ega nimge e settlement
agreement pass maduthini, yellaru odhi nim nima signature madi.

SHARATH: - Ellige, negotiation session muktayavagide. Danyavadhagalu.

ROBBERT: -Congratulations

SOUMYA: - Sir, nivu nim time na namge mesalitidake navu nim ebarige
thank you antha helbeku.

RAJESH: - Howdu sir, nim parishrama ge navu danyavadagalu

thilisutheve.