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Soft Pin Facility at ATMs

BSE: 47.75 (4.37 %) (25 Sep EOD)

Federal Bank - Soft Pin Facility

Keeping up with the constant stream of changes in the digital

space, Bank has introduced various tech products to improve
level of satisfaction and positive experience to our customers.
We have enabled Soft PIN facility for providing better
convenience to our customers. Soft PIN replaces printed ‘PIN-
Mailers'. Soft Pin can be generated by the customers
themselves through ATMs. No waiting time. No loss in transit.
All customers who have registered their mobile number with
Bank can use this facility.

Activation of a new debit card / Resetting lost PIN of

active debit card
Please follow the steps given below to activate a new debit
card or reset the lost PIN of active debit card.

Sl
Steps
No

Send an SMS to 5676762 or 9895088888 in the

following format:
1 SP <<space>>
Last four digits of debit card

You will receive an SMS that contains OTP to

2
enable soft PIN. This OTP is valid for three hours.

Visit any Federal Bank ATM within three hours to

activate your debit card or reset the lost ATM PIN.
3 At the ATM, select Soft PIN option on the ATM
screen before inserting the card. This option is
shown at the idle screen itself

After selecting the Soft PIN option, you will be

4
asked to insert the card.

After inserting the card, the OTP received through

5
SMS is to be entered.

After entering OTP, you shall enter the new PIN

6
that you wish to set.

7 Enter the new PIN once more and submit

You will then receive a success/failure message on

the screen and a printed slip will be generated.
8 Also an SMS will be received at the registered
mobile number about the success/failure status of
the PIN activation / reset.

Upon successful transaction, the new PIN will be

9
updated and the card will be activated.

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Last Updated On : 25 Sep 2020