7 Interviewing Candidates

Authors: Gary Dessler and Biju Varkkey

 Learning Objectives

1. List and give examples of the main

types of selection interviews.
2. List and explain the main errors that
can undermine an interview’s
usefulness.

Authors: Gary Dessler and Biju Varkkey

 Learning Objectives

3. Define a structured situational interview

and give examples of situational questions,
behavioral questions, and background
questions that provide structure.

3. What are the main points to know about

developing and extending the actual job
offer?

Authors: Gary Dessler and Biju Varkkey

List and give examples of the
main types of selection
interviews.

Authors: Gary Dessler and Biju Varkkey

 Basic Types of Interviews

• Structured vs. unstructured

• Questions to ask
o Situational
o Behavioral
o Job-related
o Stress
o Puzzle questions

Authors: Gary Dessler and Biju Varkkey

 Administering Interviews
• Panel
• mass
• Video/web-assisted
• Computerized

Authors: Gary Dessler and Biju Varkkey

List and explain the main
errors that can undermine
an interview’s usefulness.

Authors: Gary Dessler and Biju Varkkey

Errors That Undermine Interviews
• Snap judgments
• Job requirements not clear
• Candidate-order & pressure to
hire
• Nonverbal behavior & impression
management
• Personal characteristics
• Interviewer mistakes
Authors: Gary Dessler and Biju Varkkey
What are the main points to know
about developing and extending
the actual job offer?

Authors: Gary Dessler and Biju Varkkey

 Developing and Extending the
Job Offer
• The job offer will include:
o Pay rates
o Benefits
o Actual job duties
• There may be some negotiations
• When agreement is reached, the
employer will extend a written job offer
to the candidate

Authors: Gary Dessler and Biju Varkkey

Issues to Consider with the Written
Offer

• A job offer letter has the:

o Welcome sentence
o Pay information
o Benefits information
o Paid leave information
o Terms of employment

Authors: Gary Dessler and Biju Varkkey

 The Employment Contract

• An employment contract includes:

o Includes duration
o Severance provisions
o Nondisclosure requirements
o Covenants not to compete

Authors: Gary Dessler and Biju Varkkey

 Review

• Just as the job offer includes pay rates, benefits

and job duties the letter of employment will also
include these.

• The employment contract will include the term 3

years etc.

Authors: Gary Dessler and Biju Varkkey

Improving Performance at The Hotel Paris
The New Interviewing Program

• For the jobs of security guard, and valet,

develop five additional situational, five
behavioral, and five job knowledge
questions, with descriptive
good/average/poor answers.

Authors: Gary Dessler and Biju Varkkey

Hotel Paris
Strategy
Chapter 7

Authors: Gary Dessler and Biju Varkkey

THE END

Authors: Gary Dessler and Biju Varkkey