CSR INTERVIEW

NAME:
EMAIL: PHONE:
Confirm Location (CO/AZ/FL/MO/KY/OH/TN/IN/OK/TX)
How did you find out about our job opening?

Why did you apply with American Auto Shield?

What do you know about American Auto Shield?

What were/are your reasons for leaving your last/current job

What hourly rate are you looking for?

How many inbound calls did you handle per day?
Tell me about your experience in your previous call center positions and how it makes you a good fit for this
position?

Tell me the steps you would take to calm an irate customer?

What were some of the metrics used at your last call center? (Measurements, target numbers)

How many computer applications have you used at one time?

On a scale of 1-10, how comfortable are you with Windows
Have you used MS teams? YES ☐ NO ☐
Have you used Salesforce? YES ☐ NO ☐
Have you worked remotely in the past? YES ☐ NO ☐
Is your home office free of distractions and background noise? YES ☐ NO ☐
Are you able to hardwire your computer to a router or ethernet jack? YES ☐ NO ☐
Is your work area able to accommodate, two 24-inch monitors and a desktop computer? YES ☐ NO ☐
Are you Bilingual (+$1) YES ☐ NO ☐
When things are slow at work or you’ve finished your tasks, what do you do?
 USE IF NEEDED

Describe the work environment or culture in which you are most productive and happy.

How do you handle situations that could cause you to be tardy or absent?

Why are you the best candidate for this position?

Emails to be sent
If No PI, add link to eSkill, PI, and internet speed test
From me= instructions for internet speed test-screen shot
From eSkill Assessment Platform no-reply@eskill.com= Service assessment
Can retake 1 x if needed
Move to assessment in UKG
NOTES