Fitness Centre Receptionist

Nairobi, Kenya, Nairobi, Nairobi County, Kenya

Full-time

Company Description
At Smart Gyms we aim to have fun whilst delivering results and making a real contribution to the
success of our staff and the business. Team members are handpicked for their ability and approach to
delivering great service in everything that they do.

We believe everyone should have the opportunity to enjoy a fit and healthy lifestyle so we have made it
simple, affordable & convenient for everyone to achieve their personal health goals. Our job is to
provide a great environment for members while working smart.

Job Description

Job Description – Fitness Centre Receptionist

Responsible to: Fitness Centre Manager.

Responsible for: N/A

It is the organisation’s intention that this job description is seen as a guide to the major areas and duties
for which the employee is accountable. However, the employee’s obligations are bound to vary and
develop, so the job description should be seen as a guide and not as a permanent, definite and
exhaustive statement.

Job Purpose

The Fitness Centre Receptionists plays a critical role in providing a first class experience to members,
prospective members and visitors to our facility.

Together with other members of the Fitness Centre Team, the Receptionists are ambassadors for the
organisation and will be the first point of contact for enquiries, complaints and questions.

Duties and Responsibilities

The main functions of the post holder are:

Provide exceptional customer service experience to all members, non-members and users of the
facility
 Enrolling new members and assisting current members with their queries
Greeting members and users of the gym as they come through reception
Checking in members and verifying memberships
Registering prospective members and guiding them to the correct person
Providing information on classes and availability
Handling questions about cancellation of membership
Ensuring that adequate stocks of information, packs and leaflets are available at reception for
interested parties
Ensuring the safety and security of visitors, members and staff at all times and taking a responsible
attitude towards maintaining the premises and facilities of the Fitness Centre
Serving customers, taking money for activities and accurately accounting or transactions at the
end of each shift
Welcoming members and visitors to the gym and providing accurate information concerning
programmes and activities
Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance
and pleasant manner at all times
Handling telephone enquiries, recording messages from incoming calls and transferring calls
Maintaining a clean and tidy environment, both behind and in front of the counter
Recording and keeping clear and accurate records of all queries, complaints, lost property and
repairs and ensuring the information is delegated to, and resolved by, the relevant department
Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately
completing relevant documentation
Undertake other duties, of a similar professional nature and commensurate with the role, at the
request of the Fitness Centre Manager

Additional

Committed to working within a framework that encourages equality of opportunity and diversity
Supportive of the Aims and Purposes of Smart Gyms
Ability to attend work during evenings and weekends.
Committed to ensuring the safety or members and guests at all times
Uphold safe and efficient workplace policies and practices
Undertake supervision and training
Maintain records, and compile monitoring data as requested

Qualifications
Good level of secondary education – minimum Grade C in Maths and English

Additional Information

Friendly and approachable with an outgoing personality

Cooperative, positive and optimistic
Excellent customer service skills
Basic numeracy skills
Ability to enjoy working with a diverse range of people
 Ability to enjoy working with a diverse range of people
Able to project self confidence in own abilities
Able to prioritise work, handle pressure and take confident day-to-day decisions
Ability to maintain a professional appearance and behaviour
Ability to communicate effectively in person, in writing and over the telephone
Willingness and ability to occasionally work outside normal office hours
Willingness to work flexibly in response to changing organisational requirements

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