Guest Associate

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Caring and professional guest service agent with nearly 3 years of working

experience. Excellent communication skills, both interpersonal and


professional, able to build strong relationships with customers and
encourage return business. Organized and familiar with administrative
duties. Extensive experience working with other service agents and
collaborating to create the best possible experience for guests. A history of
succeeding in the service industry while providing unmatched customer
service at all times.

Mr.Ye Ko Htet (Abbas)


Experience
Phone:
+971507962197

E-Mail:
abbas.dubai962197@gmail.com Guest Service Agent Pull man Hotel
2018 to 2021
Whatsapp:
+971507962197 • Welcome guests and assist in checking them in, helping
move luggage and guiding guests as needed.
• Answer inquiries and provide information clearly and
efficiently.
• Answer calls, send additional services, and redirect
incoming calls for guests.

Skill Highlights
Led service staff with customer satisfaction rates
consistently above 90 percent.
• Checked supply and created inventory reports for
• Skill Highlights supervising service agents.
• Project management • Completed miscellaneous tasks quickly and correctly.
• Strong decision maker • Arranged shuttle schedule on a daily basis, and informed
• Complex problem solver guests of accurate times of arrival and departure.
• Creative design • Accepted mail and parcels, and organized them for guests to
pick up.
• Innovative
• Service-focused

Language Education

English – Intermediate 2008-2015


Burmese – Native Bachelor of Electronics and Communication -
Thanlyin Technological University , MY

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