This document provides instructions for adding and editing contacts in a CRM system. It explains how to add new team members, create contacts, and fill out various contact information fields. The document walks through categorizing contacts, assigning them to team members, and logging different types of activities like notes, calls, emails and meetings. It also covers editing contact details and changing a contact's stage in the sales pipeline.
This document provides instructions for adding and editing contacts in a CRM system. It explains how to add new team members, create contacts, and fill out various contact information fields. The document walks through categorizing contacts, assigning them to team members, and logging different types of activities like notes, calls, emails and meetings. It also covers editing contact details and changing a contact's stage in the sales pipeline.
This document provides instructions for adding and editing contacts in a CRM system. It explains how to add new team members, create contacts, and fill out various contact information fields. The document walks through categorizing contacts, assigning them to team members, and logging different types of activities like notes, calls, emails and meetings. It also covers editing contact details and changing a contact's stage in the sales pipeline.
Welcome back in this task, we're going to learn how to add
and edit contacts.
Contacts can fall into a number of categories, including potential customers and existing customers. They can also include individuals or companies, all of which you can specify when in putting your contact information. So let's get started on this task. If you longed out of head spot between the previous task and this one, please pause the video. Now toe log back in and then resume the video once you're back onto the main dashboard. All right, before we get started adding in our contacts, let's first add another member to our team. And in order to do that, we're gonna go to the top navigation bar and scroll over to the right and click on the Gear icon, which is our settings and on the far left side. If you scroll all the way to the bottom, we can select users and teams, and when we open it up, you should just see your name and email address, which is okay, cause we just opened it. But we do want to add a couple additional team members, so in order to do that we're gonna go over to the create user button and click on it. And on this screen, we have the option to enter in an email address manually. Or if you're a new company that's trying to add a lot of new members at the same time. Ah, faster option would be to upload a file for the purpose at this project. I'm only gonna add in a couple email addresses, so I'm gonna use this bar right here. So if you have a friend, you want to invite a family member even Ah, a second email address. Feel free to include it here. I'm going to go ahead and do Rhyme vellum and three. And then from here. If I wanted to enter another address, I can click the comma button and it'll automatically pop it up top. And then when I add another one, I can a grand click comma or hits were turned or enter on my keyboard, and it'll put those of them up top. Since we have the email address is in for the new team members we'd like to invite, I'm going to click on the orange next button. From here we have a wide variety of options to choose from in regards to what we want to give our team members access to. So again, you'll notice there are a lot of things choose from and at the top. There are even more specifics for each of the main pages that they will have access to if you like them have access to. So go ahead and positive the oh. Now, to further explore these options on, then resumed the video when you're ready to move on. Okay, so now we were able to explore the different options that we have. I'm going to stick with the default options for the purpose of this project and then click on the orange next button at the bottom. And for the last step that's going, Teoh let you double check to make sure these air the email addresses you would like to send the invite to that these air accurate. Then we're going to hit the orange send button. So it tells us that the top that two users were added and then we'll see them listed here on the Users tab beneath our name Now, for right now, it still has your email address listed as their name, and that will change as soon as they get the activation email. So once I opened up the email, they'll have the option to and put their name as well is to create a password and then, when they do that to their name, will appear here as opposed to their email address. Okay, so now that we have created additional users or team members, we now have the ability to assign them to contacts. So in order to do that, we first want to go into our contacts information and creates a new contacts. So to get to our contacts were gonna select contacts from the top navigation bar and then click on contacts again. I'll be saying that word a lot, and from here we only have two listed and a couple sample ones, which is perfect before we create a new contact. Let's go ahead and start with one of our sample ones so we can learn exactly what options we have as far as what information we can add to their profiles, something click on the cool robot. You know, when I do, all of the information is going to appear here, so if you take a step back, it could be a lot to look at. However, that's a good thing because it shows us just how capable this program is of storing all relevant information we could possibly need for this contact. So let's start on the left and work our way over as we explore this page. So on the left hand side, we've got name, email, phone number, so basic contact information. We also have the option here. Teoh add an owner for this contact, so if I drop down, you'll see your name at the top. But you'll also see the two names that we just added. So I'm gonna go ahead and assign it to them. And the reason it's beneficial to assign it to one of our team members is to make sure this contact does not fall through the cracks. And when I made a change will notice. At the bottom. There's a save button that appears saying that I have one property that is not has not saved. Make sure you click that save button or it will go away when we leave this screen, right? So if I scroll back at there are six different circle icons here, some of which are actually mimicked up here in these tabs. And this is how we're going to log all of the information about any form of contact we've had with this contact. So the first option is a note very self explanatory. You can will leave a note. You can also create a task to follow up based on the note, except that well said, the option to create an email and you can connect it to your email account So it's all logged here. We can even call. I'm not connected to it now, but that's an option to do that as well. And then we can even log call and email or a meeting can create a task which would include due dates notes. We can assign it to another team member. Mark. A priority is high. That's really important one, and we can also specify the type necks out that we actually have a task pulled up right here. Looks like it's overdue, and we can also select it as complete by simply clicking on the check mark. All right, and then the last one is meat. So in order to schedule a meeting. You can determine the people in attendance. Thes start time the duration. You can attack the document if you need to include a meeting agenda again. The options are pretty endless here and then that this first have right here is going to be activity. So pretty much anything that has been added or created for this contact will appear here. And then in order to get into the specifics again at the top, you'll have a running log of any notes here. And you can also create a new note from here as well as the icons over here. So lots to look at, go ahead and positivity on. Now, to explore these different options, I would like you to try to create something for each of these six categories. Obviously, you can't really sending a Miller a call that make sure you're familiar with how to do that. If you click on it and then when you are happy with your work, go ahead and resume the video are on the left hand side. You can actually select the life cycle stage, so if we want to change it, Teoh a subscriber or just an opportunity and evangelist all of those air options over here. Just make sure whenever you click on anything on this left hand side that you save it, the rest of the informational automatically be logged. And then on the right hand side, we've got a couple other options here. All the deals will be referenced over here, and we'll get to that in a couple tasks. We also have the opportunity to check out any tickets for any service scenes that they had upload attachments and also include any type of membership after mailings and things that they're a part of. Also at the top, we can link them to a company. So we have multiple contacts from the same company. This is a great way to be able to identify that. Okay, so now, to get back to our main contacts, we're going to click on the contact button and let's try to add our own contact this time. And in order to do that, we're going to click on the orange great contact button. I believe the email blank tight in my name, you're gonna dio vain Hagler, and we could really put in a title of phone number. And then we also have the option down here to again select the um life cycle stage as well as the lead status. I'm going to say this is a new lead and then create contact. Once I do that, once again, we will be redirected to their main contact page, where you have the ability to edit everything that we just discussed. So again, go ahead and pause the video. Feel free to quick around again, practice adding notes or logging, you know, contact information or changing any of the contact information on the left hand side and then resumed the video. When you're finished. Nice work. We're officially finished with task to and are ready to move on to Task three, where we will create a deal for contacts and move them through the sales pipeline using.