INSTITUTE OF HOTEL MANAGEMENT KOLKATA

GUEST ROOM INSPECTION

Guest room inspection ensures that the desired results of an established cleaning system are
consistently achieved. The main purpose is to spot any cleanliness or mechanical faults that may
have been overlooked during the cleaning before the guest notices it. The supervisors keep in
mind that their last look will be the guest’s first look at the room. The trait of “eye for detail” is
the most important quality required to inspect guestrooms.

AIMS OF ROOM INSPECTION:-

-To check on the standards of cleanliness
-To check that all appropriate supplies are put in their respective places.
-To check that there is no maintenance faults in the room
-Check on any problem that may have been overlooked during the cleaning
-Diplomatic inspection programme can motivate staff.
-Identify special cleaning tasks and organize the work.
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METHOD OF ROOM INSPECTION:-

Every room should be checked daily once, though in some properties rooms are spot-checked
randomly; by staff at supervisory level like floor supervisor. Each supervisor is responsible for a
certain number of rooms, and they should be aware of the physical status of the rooms. The
inspection is carried on in an anti clockwise or clockwise direction, moving from high to low
levels.
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TOOLS FOR ROOM INSPECTION:-

 ROOM INSPECTION REPORT/CHECKLIST-Usually supervisors carry these

according to which the rooms are checked and updated. It also reports the
condition of furniture, fixture, and furnishing, appearance of ceiling, wall and
floor. These are lists which have all surfaces and articles mentioned, which
supervisors should check, with spaces for noting down the observations. The
more thorough the checklist, the more detailed is the inspection. They also have to
identify areas in need of deep cleaning.
 WHITE RAGGING TEST-This means checking the cleanliness of any area by wiping it
with white rag across to see the degree of soiling.
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NEGLECTED AREAS TO BE OBSERVED IN ROOM INSPECTION:-

There are certain neglected areas in the room, which GRAs generally forget to clean. These are
specially checked by supervisors. These are referred to as Dirty Dozens. Some of these areas
are:-

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 Area between bed and headboard where food, dirt, crumbs accumulate as these are
covered with bedspreads.
 Drawers, cupboards corners where dust accumulates
 Surfaces below lamps and telephones
 Tops of picture frames, as they are hard to reach by staff easily.
 Top edges and back of doors which collect lot of dust
 Air conditioner vents and grills
 Ceiling and walls where cobwebs settle
 Tiled area next to shower and bath tubs where there are water marks
 Area behind the toilet bowl, including pipes, cisterns, toilet roll holders where staff
generally tend to forget cleaning.
 Area under the vanitory unit, towel racks where there is accumulation of dust.
 Faucet filters where dirt accumulates.
 Baseboards in rooms and bathrooms.
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SAMPLE ROOM INSPECTION REPORT

ROOM NO. 201 202 203 204 205 206
DATE OF INSPECTION :-
CONDITION :-EXCELLENT-E ACCEPTABLE-A UNACCEPTABLE-U
BED ROOM
Door lock, chain, stopper
Ceiling, Wall
Lights,switches,plates,lamps,
shades
Picture and frames
Furniture
Windows
Heating/air conditioning unit
Telephone, TV and Radio
Curtains/ Bedspread/mattress
Carpets
Supplies and Amenities
BATH ROOM
Door lock, chain, stopper
Ceiling,wall,tiles
Lights,switches,plates,lamps,
shades
Mirror,Taps,fixtures,faucets,
drains
Bath tub
Toilet flush/seat
Towels, Tissues, amenities

OTHER:-
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
_________________________________________

Inspected by____________________

[P.S. Please also refer to the new format given in class]

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Reference and authorship

 Sources
o From book –
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Hotel Housekeeping Operations and Management by G. Raghubalan and S.

Raghubalan. ISBN- 9780198061090

o From website
o
http://paramjamwal.blogspot.com/2013/12/guestroom-inspection.html
o

 Authorship
Creator of handout: Sohini Basu, IHM, Kolkata
Contact No. 9748693110
Email ID- sb8846@gmail.com

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