Professional Documents
Culture Documents
Note For Report 1
Note For Report 1
Occurs when consumers attempt to deceive businesses for their own gain.
- Involves intentional deception to derive an unfair economic advantage by an
individual or group over an organization
Examples
Price Tag Switching- occurs when an a customer attempts to purchase
an item at a discounted price by tampering with the price tag.
Item switching
Guile - when the customer distract an employee from the fact that the
customer accidentally hit some displays and destroy it, by immediately
turning on the charm and launching into a fascinating story just to
escape from the incident and not be blamed by the business.
Financial Misconduct
Means Fraud, Gross Negligence or Intentional or Willful Misconduct that
contributes, directly or indirectly, to the company’s financial or operational
results.
Examples