Team Meeting

July 21st / 10:00 AM / CONFERENCE ROOM

Attendees
 Financial Analyst
 Fulfillment Director 
 Human Resources Specialist 
 Quality Assurance Tester 
 Customer Service Manager 
 IT Specialist
 Inventory Manager
 Training Manager

Purpose and Expectations

The reason for this meeting is to examine the experiences gathered from the overview, request
criticism, and talk about the future plan of action. Subtleties incorporate, to build our on-time
conveyance to 95%, further develop the client care programming and add other specialized
apparatuses to further develop the client care.

Agenda
● Topic #1: Causes for late deliveries

○ On-time deliveries rose from 80% to 90% by the end of the survey—a solid
improvement, but still short of our 95% target

 Topic #2: Customer service software problem

o Satisfaction with support increased once we fixed the issue, but there is still room
for improvement

 Topic #3: Alternative communication methods to improve customer support

 2

o  Many respondents found the guides and tutorials helpful. Several customers
volunteered that a live chat option would further improve customer support

Notes
● Topic 1 The Inventory Manager is able to take care of this. He might find a justification
for late deliveries, such as a stock-related issue or a shortage of delivery vans. As a
result, the issue can be handled by the appropriate department.
● Topic 2 An IT Specialist and the Quality Assurance tester can address this matter. They
may update on issues of the customer service software and how soon they can be
resolved
● Topic 3 The customer service manager can handle this by coming up with a suggestion
to provide another form of communication to enhance customer support.

Action Items
1. To service all the customers at once, there aren't enough drivers. So, in order to
increase our workforce and enhance the delivery services, we must hire more drivers.
2. The software has some issues that the IT team has found; these bugs will be fixed two
days before the official launch.
3. In order to enhance customer support prior to the official launch, the customer service
manager will implement the live chat feature with the assistance of the IT team.