QUESTIONNAIRE

Questionnaire for the project on the topic “Assessment of product and service quality of Fastrack watches”

1. Name: Gender:

Age: Occupation:

Education: Signature:

02. Do you own Fastrack watch

[ ] Yes
[ ] No
03. Reason for selecting Fastrack watch
[ ] Brand value, [ ] Style, [ ] prestige symbol, [ ] Others
04. You came to know about the brand via
[ ] Ads, [ ] Social network, [ ] Peers, [ ] Family, [ ] Others
05. How long have you been using Fastrack watch?
[ ] 0-6 months, [ ] 6-12 months, [ ] 12-18 months, [ ] More than 18 months
06. How many times you went repair the watch
[ ] Never, [ ] One time, [ ] Two time, [ ] Three time, [ ] More than three times
07. In your most recent customer service experience how did you contact the representative?
[ ] In person, [ ] By phone, [ ] Through retailer/dealer, [ ] Other
08. Did the representative (select all that apply)
[ ] Quickly identify the problem,
[ ] Appear know ledgeable and competent
[ ] Help you understand the cause and solution to the problem
[ ] Handle issue with courtesy and professionalism
[ ] Not applicable
09. About how long it takes to get this problem resolved?
[ ] Immediate resolution, [ ] Less than a day, [ ] 2-3 days, [ ] More than week
[ ] Problem is still not resolved
10. Compared to other brands Fastrack is
[ ] Much better, [ ] Somewhat better, [ ] About the same, [ ] Somewhat worse, [ ] Much worse
11. Fastrack watches are affordable
[ ] Strongly agree, [ ] Agree, [ ] Neutral, [ ] Disagree
12. Titan brands like Raga, Sonata etc only differ in price range
[ ] Strongly agree, [ ] Agree, [ ] Disagree, [ ] Strongly disagree
13. Fastrack is excellent for the following (Answer if only applicable)

Strongly agree Agree Neutral Disagree Strongly

disagree
Overall quality
Purchase
experience
Usage experience
After purchase
service
(warranty, repair
etc)

14. Is Fastrack is a good brand?

[ ] Yes
[ ] No
15. Fastrack watches waterproof?
[ ] Yes
[ ] No
16. What is the price of the watch you had purchased?
[ ] Below Rs.1000, [ ] Rs 1001-5000, [ ] Rs 5001-10000, [ ] above Rs 10000
17. What kind of strop material you had bought?
[ ] Leather, [ ] Metal, [ ] Ceramic
18. On what occasions do you intend to bay a Fastrack watch?
[ ] Causal baying [ ] Wedding Anniversary [ ] Birthday gifts [ ] Rewords [ ] other
19. Are you aware of the Fastrack’s new arrival workwear watch?
[ ] Yes
[ ] No
20. Are you aware of the Fastrack’s new arrival smartwatch “Just”?
[ ] Yes
[ ] No
21. Hake you tested Fastrack’s fragrance “SKINN”?
[ ] Yes
[ ] No
22. How often do you change your watch?
[ ] Less than 1 year [ ] 1-3 years [ ] 3-5 years [ ] Greater than 5 year
23. What additional functions do you mostly prefer in a watch?
[ ] Night-glow, [ ] Date & year function, [ ] watch meter, [ ] other
24. Which brand of watch do you use
[ ] Fastrack, [ ] Taugher, [ ] Tommy litigate, [ ] other
25. How likely is it you would recommend Fastrack watch to your friends and colleagues
[ ] Strongly, [ ] Fairly, [ ] Sometimes, [ ] Never
26. How likely is that you bay a Fastrack watch in your next bay?
[ ] Strongly, [ ] Fairly, [ ] Not sure, [ ] Never
27. Whom do you treat as a toughest competitor for Fastrack Watch?
[ ] Timex, [ ] maxima, [ ] citizen, [ ] Omega
28. Are you satisfied with the performance of your Fastrack Watch?
[ ] Yes, [ ] if no specify
29. Do you suggest anybody to purchase Fastrack Watch?
[ ] Yes [ ] no
30. Rating Fastrack watches?
[ ] Best in class, [ ] good, [ ] Moderate, [ ] Not good
31. Which Fastrack Watch Model you use in Fastrack Watches?
[ ] 38024PP10, [ ] 38024PP12, [ ] 38024PP10, [ ] 38024PP09
32. You easy to understand your Fastrack Watches?
[ ] Yes [ ] no
33. Your valuable suggestion for the important of Fastrack Watches?
Suggestion: