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Business Analysis Project: Group No: 04
Business Analysis Project: Group No: 04
Business Analysis Project: Group No: 04
REPORT
Group No: 04
Content
1 Executive Summary of the project ........................................................................................................ 2
2 Analysis Phase ....................................................................................................................................... 3
2.1 As Is process (Swimlane flow) ....................................................................................................... 3
2.1.1 Missing Requirements/Redundant requirements ................................................................ 3
2.1.2 Understanding of Ambiguous requirements ........................................................................ 3
2.1.3 Steps to be automated in the current process in 2.1.1 ........................................................ 5
3 To Be Process ((Swimlane flow) ............................................................................................................ 6
4 Use case Interaction diagram ............................................................................................................... 7
5 Use case design ..................................................................................................................................... 8
6 Prioritization of the use cases (interms of criticality – High meium-Low) .......................................... 13
7 User acceptance test scenarios........................................................................................................... 14
7.1 Usecase scenarios and the corresponding UAT scenarios .......................................................... 14
7.2 User acceptance test scenarios................................................................................................... 18
8 Data Flow Diagrams (follow the rules for creating DFDs) ................................................................... 19
8.1 Context Diagram ......................................................................................................................... 19
8.2 Level 0 Data flow diagram (Logical DFD)..................................................................................... 20
1 Executive Summary of the project
As business analysts, we closely understood the processes and requirements to make an investment into
fixed depositor HDFC bank. Currently, there is a completely manual process for creating a fixed deposit
an in HDFC bank account, where the customer has to visit the bank and do the multiple process to avail
the benefit. Customers can choose between two types of deposits at HDFC: recurring and fixed deposits.
Customers select the scheme with which they are most comfortable in accordance with their needs. As a
business analyst for HDFC we had to create a new process where an online portal will be created for
opening a Fixed deposit account for a customer.
Fixed deposits are those types of deposits where a customer locks away a set amount of money for a
predetermined period of time and earns interest on the sum. Fixed deposit rates that are appealing assist
HDFC gains of numerous consumers on a daily basis.
As a part of our project deliverable, we analyzed the stages in the entire process, identified problems
(processes that were redundant, missing and taking more time) we designed multiple use cases and UAT
diagram to hit every aspect of the new aspect and pick every pain point of the customer and delivered
them easy to use and friendly experience while they are on HDFC portal.
We have used SMART observations to observe and assess each business requirement. Through Swimlane
flows, Use Case Interaction Diagrams, and Use Cases with their respective prioritizations, we have
completed process mapping of the old and new processes.
2 Analysis Phase
2.1 As Is process (Swimlane flow)
1. If there is no sufficient balance, what will be the next steps taken by the bank depositor or,
subsequently, by the customer?
2. If Aadhar and Pan details are not verified, then what to do?
3. If account details on the FD application do not match, then what to do?
4. When the customer arrives at the bank, what if the bank officer is not available? Should the
customer make an appointment? If so, then how?
5. Who will create the passbook for the new account?
6. Where will the customer get the FD form, the pay-in challan, or the new account opening
application form?
Precondition Nominee should have a valid PAN card, Check whether single depositor
Tasks 1. User click on add nominee
2. User add Nominee details
3. User clicks on proceed
4. System varifies valid PAN details
5. System Autopopulates nominee fields
6.User selects relationship with the nominee
7. user click on submit
Extends Nominee Details Invalid
Post condition System displays deposite details, User clicks Yes to confirm product details
Data Broker code alpha numeric code, 4 aphabets of broker name
Broker code must be first 4 alphabets of Broker name, Maturity options
Business rules are as indicated in dropdown
Non functional
requirements Response time should be with in 1 sec, 3 sec for broker code auto-fill
All the fields that are required by the form (Bank account no, Confirm
Acc No, IFSC CODE, MICR, Bank Name, Branch Name, 1st Bank account
Data holder name, upload soft copy of canceled check)
1st holder in deposit and 1st holder in bank account must be same
Business rules For NRI, Funds transferred from NRO Account Only
Non functional
requirements Response time= <1 Sec, Font Size = 12
Name Already Rermmited
ID UC-009
Actor User
Precondition Confirmation of Already remitted amount
Tasks Select "Already Remitted" option
Enter 6 Digit of cheque No. & CMS Payslip No
(In case of RTGS/NEFT Enter Last 6 digits of UTR No.
System Verifies the Details
Click Proceed
Extends UTR/ NEFT Number improper
Account number invalid
ID Name Criticality
Add New Bank account - For Remittance
UC-001 Medium
System Verify OTP - Registered Mobile number
UC-002 High
Adding Nominee
UC-003 Medium
User Choosing Deposit
UC-004 Low
User Choosing Plan and Period
UC-005 Low
System Verify Pan Number & DOB
UC-006 High
Add Joint Depositor
UC-007 Medium
Check NRI
UC-008 Medium
Already Remitted
UC-009 High
OTP First Depositor
UC-010 High
Download Receipt
UC-011 Low
1.User Story: As a customer I would like to have an online portal where I can open a fixed deposit so
that it is convenient and fast
Acceptance: I see an online portal for opening a fixed deposit application in the form of a website.
2.User Story: As a customer I would like to get confirmation of fixed deposit application
Acceptance: System generates a PDF copy of the fixed deposit application for customers reference and
a notification about the fixed deposit creation on the final page.
4.User Story: As a customer I would like to enter the amount I would like to deposit
Acceptance: Field to enter the amount of money user wants to deposit
5.User Story: As a customer I would like to select the bank of my choice to debit the amount from
Acceptance: System redirects the user to the bank page he entered the details of