STANDARD OPERATING PROCEDURE - CLAIMS ADMINISTRATION

Step: 1 Receive Notification from BU's on Loss/Damage

Step: 2 Initial Notification to Broker

Step: 3 Get detailed Reports and Estimate from BU

Step: 4 Provide Step 3 details to Broker

Step: 5 Loss Inspection by Insurer

Agree Better Terms Step: 8

Claim Approval by No Negotiation (Broker/UW)

Step: 6 Step: 7
Insurer

Yes

Step: 9 Discharge Voucher from Broker

Step: 10 Forward DV to BU for Signature

Step: 11 Forward the signed DV to Broker

Step: 12 Ensure timely receipt of claimed amount

Step: 13 Filing of Claim Documents

Step: 14 Engage BU on Risk Mitigation Measures

Risk Management & Insurance/SOP/003/Claims Administration Process