PT.

AVESTA CONTINENTAL PACK

Risk Analysis
L = Low M = Moderate H = High
3.07 (FG) Finished Goods Return from Customer

Ref.
Desired States Potential Risk Assessment Impact Potential Cause Risk
Index
1
1
30701 Customer Inform for Return of (FG) a There is no comprehensive 1 There is no legal a No document describe about Customer Return.
Finished-Goods from Email/ Phone/ information which is due to documentation which may
Sales Visit. customer can return product resulting in dispute between
after 6 month delivery. the company and the
Recommendation: customer.
We suggest additional term and M
condition form as appendix in SC.

1
1 -
1
1 -
30702 Sales Team Negotiate for Return of (FG) a Failed negotiation. 1 Company loss. a The customer does not tolerate deficiencies in the
Finished-Goods (Optional: Accompany product. L
1
by QC).
1 -
1
1 -
30703 Sales Team Inform for (FG) Finished a Late information. 1 Item withdrawal is delayed. a Information received late.
Goods Return to Driver and FG WH L
1
Operator.
1 -
1
1 -
30704 Driver Pick-up Returned (FG) Finished a Lost of items in process 1 Product is not returned a Usage for personal benefit gain.
Goods From Customer to FG Warehouse. completely. L
1
1 -
1
1 -
1 30705 SPV Finished Goods do Receiving of a None L
1 Returned (FG) Finished Goods To Specific -
Area for Return.
1
1 -
30706 Sales Team Distribute Document to FG a Incomplete supporting 1 Delay of recording process. a Document needed is not provided.
SPV, QC, Marketing, Accounting. Max 2 document. L
1
Days.
1 -
1
1 -
1 30707 QC SPV Do Product Return Analysis a Inaccurate analysis 1 Wrong decision taken a Miss information. L
1 (CAPA). -
1
1 -

1 30708 Sales Team Receive CAPA from QC SPV a Late informed 1 Delay of Corrective Action. a Late receive from QC. L
and Sent to Customer.
1 -
1
1 -
1 30709 Customer Receive CAPA (Corrective And a Bad reputation 1 Loss of customer. a CAPA late receive. L
1 Preventive Action) Within 5 days. -
1
1 -
1 30710 Sales Team Create Credit Notes To a None -
1 cancel the Sales. -
1
1 -
1 30711 Finance Confirm Credit Note. a None -
1 -
1 -

Page 1
 PT. AVESTA CONTINENTAL PACK
Risk Analysis
L = Low M = Moderate H = High
3.08 WIP and FG Production Reject

Ref.
Index Desired States Potential Risk Assessment Impact Potential Cause Risk

1
1
1 30801 QC Finishing Do Quarantine Labeling. a Mixed-up labeling. 1 Mixed-up product. a Unlabeling/ Miss labeling product. L
1 -
1
1 -
30802 QC Finishing Do Create Non-Conformity a Failed to check quality of all 1 Quality miss information. a Sampling checking.
Form. items. L
1
1 -
1
1 -
30803 KARU/ KASHIFT Investigation Of Deficiency. a Miss identification. 1 Production Delay. a Only some part of FG can not be use for Delivery.
L
1
1 -
1
1 -
30804 Managers Review Non-Conformity for a Failed to check quality of all 1 Quality miss information. a Sampling checking.
Corrective Decission. items. L
1
1 -
1
1 -
1 30805 QC Execute Rejected Labeling. a None -
1 -
1
1 -
1 30806 FG WH Operator Relocate FG To Reject a None -
1 Area. -
1
1 -
1 30807 Production Dept Sorting and Rework a Rework Failed. 1 High cost. a Bad quality of FG. L
1 Process. -
1
1 -
1 30808 Current Activities Not Occur and SOP to no a None -
1 longer be used. -
1
1 -
1 30809 Current Activities Not Occur and SOP to no a None -
1 longer be used. -
1
1 -
1 30810 QC SPV Replace Quarantine Label into a None -
1 Accepted Label and ready for Delivery. -
1
1 -
1 30811 Production Dept Inform PPIC (FG) Finished- a None -
1 Goods Rework has Failed. PPIC Team -
submitted a request for replacement of Raw
Materials for WIP waste FG failed Rework.

1
1
1 30812 Current Activities Not Occur and SOP to no a None -
1 longer be used. -
1
1 -
1 30813 Current Activities Not Occur and SOP to no a None -
1 longer be used. -
1
1 -
1 30814 Current Activities Not Occur and SOP to no a None -
1 longer be used. -
1 -

Page 2
 PT. AVESTA CONTINENTAL PACK
Risk Analysis
L = Low M = Moderate H = High
3.09 (FG) Finished Goods Control in Warehouse

Ref.
Desired States Potential Risk Assessment Impact Potential Cause Risk
Index
1
1
1 30901 FG WH Operator control Excess of (FG) a None -
1 Finished-Goods From Production. -

1
1
30902 FG WH Operator Control and Organize a Items miss-placed rack; 1 Items miss categorize. a Rack has been fully occupied by other items.
(FG) Finished-Goods By Condition and L
1
Customer.
b Items without name & 1 Items miss information. a Human eror.
status label; L
1
c Items without process date. 1 The age of the item is a Human eror.
difficult to ascertain; L
1
1 2 Expire hard to control. L
1
1 -
30903 FG SPV/ AS.MGR PPIC Request for a Request not issued on 1 Hard to monitor progress & a System not ready-yet.
Investigation Slowmoving. system; maintain information. L
1
1
1
1 -
30904 QC SPV Execute Slow-Moving a Current condition of 1 Hard to control items a System not ready-yet.
Investigation Process. investigation result not on condition. L
system;
1
b Failed to check quality of all 1 Quality miss information. a Sampling checking.
items. L
1
1
1 -
30905 QC Team Identified (FG) Finished-Goods a Current condition of 1 Hard to control items a System not ready-yet.
Not-Qualified for Delivery. investigation result not on condition. L
system;
1
b Failed to check quality of all 1 Quality miss information. a Sampling checking.
items. L
1
1 -

Page 3
 PT. AVESTA CONTINENTAL PACK
Risk Analysis
L = Low M = Moderate H = High
3.10 (FG) Finished Goods Write-Off

Ref. Desired States Potential Risk Assessment Impact Potential Cause Risk
Index
1
31002 WH FG Team Relocate (FG) Finished- a Physical Items not moved 1 Finished Goods mixed with a Human error.
Goods To Selected Area for Write-Off. yet and located on WH FG. other items with different H
status condition.
1
31004 WH FG Team Organize and Control (FG) a Unmonitored Finished 1 Risk of items loss. a Write-off items not monitored.
Finished-Goods Stock Write-Off. Goods after excluded from H
system.
1 Recommendation:

Page 4
 PT. AVESTA CONTINENTAL PACK
Risk Analysis
L = Low M = Moderate H = High
3.11 Raw Materials, Work-In-Process and Finished Goods Waste

Ref.
Desired States Potential Risk Assessment Impact Potential Cause Risk
Index
1
1 31101 Production Dept Relocate Raw a Not all actual waste 1 Variance on Physical counts a Usage for personal benefit gain. H
Materials, WIP and Finished-Goods relocate; of Items. b Loss of Items on the process.
1 from Waste Production To Waste H
Storage. f Without handover record 1 Risk of items loss. a No documentation.
from Production Dept to H
Recommendetaion: Waste Storage;
1 a). Handover-form for Waste Transfer is
needed from Production Dept to GA g Waste is not recorded and 1 Risk of items loss. a No monitoring record.
Dept.; monitored.
b). Waste to be recorded and
monitored before disposed.
H

1
1 31102 WH RM Team Relocate Raw Materials a Not all actual waste 1 Variance on Physical counts a Usage for personal benefit gain. H
1 failed return to Vendor to transfer from relocate; of Items. b Loss of Items on the process. H
WH RM to Waste Storage Location and
WH FG Team Relocate (FG) Finished- e Without handover record 1 Risk of items loss. a No documentation.
Goods Unqualified for Delivery To from Warehouse Team to
Waste Storage; H
Waste Storage.
1
Recommendation: f Waste not recorded and 1 Risk of items loss. a No monitoring record.
a). Handover-form for Waste Transfer is monitored. H
1 needed from Warehouse Team to GA
1 31103 GA Dept Receive Handover of Waste. a
Dept.; Not all actual waste 1 Variance on Physical counts a Usage for personal benefit gain. H
b). Waste to be recorded and relocate; of Items. b Loss of Items on the process.
1 a). Handover-form for Waste Transfer is H
monitored before disposed.
needed from Warehouse Team to GA c Without handover record 1 Risk of items loss. a Without handover document.
Dept.; from Warehouse Team to
b). Waste to be recorded and Waste Storage; H
1 monitored before disposed.
d Waste not recorded and 1 Risk of items loss. a Without record.
monitored. H
1

Page 5
 PT. AVESTA CONTINENTAL PACK
Risk Analysis
L = Low M = Moderate H = High
3.11 Raw Materials, Work-In-Process and Finished Goods Waste

31104 GA Dept Organize Waste by Items a Waste stay overnight 1 There is no monitoring if the a It is no longer considered an inventory in the system.
category. without tracking record to quantity decreases without H
monitoring control; cause.
1 Recommendation:
a). Items remain as inventory until b No Stock Opname for Waste 1 Risk of items loss. a No Stock Count.
disposed; Items. H
1 b). To perform Stock Opname for
Waste Items.

Page 6
 PT. AVESTA CONTINENTAL PACK
Risk Analysis
L = Low M = Moderate H = High
3.12 Raw Materials, Work-In-Process and Finished Goods Disposal

Ref.
Desired States Potential Risk Assessment Impact Potential Cause Risk
Index
1
31201 GA Dept Propose for Disposal. a The quantity proposed does 1 Unidentified of loss items. a No re-checking of the quantity of items.
not indicate the physical in
presence. H
1

Page 7