FOUNDERS OF THE HOTEL INDUSTRY

& THE STAR RATING SYSTEM

Prepared by Nomer Yuzon for HRA2
FOUNDERS OF THE HOTEL INDUSTRY
 Ellsworth Milton Statler
 He developed the chain of
hotels that were known as
Statlers and built and
operated a hotel in Buffalo,
New York, at the Pan-
American Exposition of
1901.
 Among his hotels were
ones located in Boston,
Cleveland, Detroit, New
York City, and St. Louis. In
1954, he sold the Statler
chain of hotels to Conrad
Hilton.
Conrad Hilton
 He became a successful hotelier
after World War I.
➢ In 1919, he bought the Mobley
Hotel in Cisco, Texas.
➢ In 1925, he built the Hilton Hotel in
Dallas, Texas.
➢ His acquisitions during and after
World War II included the 3,000-
room Stevens Hotel (now the
Chicago Hilton) and the Palmer
House in Chicago and the Plaza and
Waldorf_Astoria in New York City.
➢ In 1946, he formed the Hilton
Hotels Corporation, and in 1948,
he formed the Hilton International
Company, which came to number
more than 125 hotels.
Cesar Ritz
 Cesar Ritz was a hotelier at
the Grand National Hotel
in Lucerne, Switzerland.
Because of his
management abilities, “the
hotel became one of the
most popular in Europe
and he became one of the
most respected hoteliers in
Europe.
William Waldorf Astor and John Jacob
Astor IV
 In 1893, William Waldorf
Astor launched the 13-story
Waldorf Hotel at Fifth
Avenue near Thirty-fourth
Street in New York City.
 Waldorf was the
embodiment of Astor’s vision
of a New York hostelry that
would appeal to his wealthy
friends by combining the
opulence of a European
mansion with the warmth
and homey qualities of a
private residence.
Kemmons Wilson
 He started the Holiday Inn
chain in the early 1950s,
opening his first Holiday Inn
in Memphis, Tennessee. He
wanted to build a chain of
hotels for the traveling family
and later expanded his
marketing plan to include
business travelers. His
accomplishments in real
estate development coupled
with his hotel management
skills proved to be a very
successful combination for
Wilson.
J. W. Marriott and J. W. Marriott Jr.
 Founded their hotel empire in
1957 with the Twin Bridges
Marriott Motor Hotel in
Virginia (Washington, D.C.,
area). Marriott Hotels and
Resorts had grown to include
Courtyard by Marriott and
American Resorts Group at the
time of J. W. Marriott’s death in
1985, at which time J. W.
Marriott Jr. acquired Howard
Johnson Company; he sold the
hotels to Prime Motor Inns and
kept 350 restaurants and 68
turnpike units.
Ernest Henderson and Robert Moore
 Acquired their first hotel Stonehaven
in Springfield, Massachusetts.
 Within two years, they purchased
three hotels in Boston and, before
long, expanded their holdings to
include properties from Maine to
Florida.
 At the end of its first decade, Sheraton
was the first hotel chain to be listed on
the New York Stock Exchange.
 In 1968, Sheraton was acquired by ITT
Corporation as a wholly owned
subsidiary, and ambitious development
plans were put into place to create a
truly global network of properties.
Raymond Schultz
 In the early 1980s, Ray Schultz
founded the Hampton Inn
hotels, which was a company in
the Holiday Inn Corporation.
This type of hotel was tagged as
limited-service, meeting the
needs of cost-conscious
business travelers and pleasure
travelers alike. His pioneering
efforts in developing a product
and service for these market
segments have proved to be a
remarkable contribution to the
history of the hotel industry.
FOUNDERS SUMMARY
Ellsworth Milton Statler - Statler Hotel (Buffalo, New York)
Conrad Hilton - The Mobley (Cisco, Texas), Hilton Hotels
Cesar Ritz – Ritz Carlton Hotels
William Waldorf Astor and John Jacob Astor IV – Waldorf
Hotel (New York City, New York)
Kemmons Wilson – Holiday Inn (Memphis, Tennessee)
J. W. Marriott and J. W. Marriott Jr. – Marriott Hotels
Ernest Henderson and Robert Moore – Stonehaven
(Springfield, Massachusetts)
Raymond Schultz – Hampton Inn
THE STAR RATING SYSTEM
 The Star Rating System
One Star • These properties are generally small and
Hotel independently owned, with a family
atmosphere.
• There may be a limited range of facilities
and the meals may be fairly simple. For
example, lunch may not be served in room
• Some bedrooms may not have an en suite
bath or shower. Maintenance,
cleanliness, and comfort would be of an
acceptable standard.
The Star Rating System
Two Star •Hotels will typically be small to medium-sized,
Hotel and offer more extensive facilities than one-star
hotels.
•Guests can expect comfortable, well-equipped
overnight accommodation, usually with an en suite
bath or shower. Reception and other staff will aim
for a more professional presentation than at the
one-star hotel
•Hotel will offer a wider range of straightforward
services, including food and beverages.
The Star Rating System
Three •Hotels are usually of fairly large size to support higher
Star staffing levels as well as a significantly higher quality and
range of facilities than at the lower star classifications.
Hotel •Reception and other public areas will be more spacious, and
the restaurant will normally also cater to non-residents.
•All bedrooms will have an en suite bath and shower, and will
offer a good standard of comfort and equipment, such as a
direct-dial telephone and toiletries in the bathroom.
•Besides room service, some provisions for business travelers
can be expected.
The Star Rating System
Four •Degree of luxury as well as quality in the furnishings, décor, and
equipment in every area of the hotel is out standing
Star •Bedrooms will also usually offer more space than at the lower star
Hotel levels.
•They will be well-designed with coordinated furnishings and décor.
•The en suite bathrooms will have both a bath and shower.
•There will be a high staff to guest ratio,
•There will be provisions of porter service, twenty-four-hour room
service, and laundry and dry-cleaning services.
•The restaurant will demonstrate a serious approach to its cuisine
The Star Rating System
Five Star •Five star hotels offer spacious and luxurious
Hotel accommodations throughout the hotel, matching the best
international standards.
•The interior design should impress with its quality and
attention to detail, comfort, and elegance.
•The furnishings should be clean and tidy.
•The service should be formal, well supervised, and flawless
in its attention to guests’ needs, without being intrusive.
•The restaurant will demonstrate a high level of technical
skill.
•The staff will be knowledgeable, helpful, and well versed in
all aspects of customer care, combining efficiency with courtesy.
 Star Rating Summary
 These are usually for budget conscious travelers. Examples:
These establishments provide minimum of services. • Go Hotels,
Facilities are also limited and are often shared with • Sea Bird Hotel Boracay
other guests. If food is available it is usually just
breakfast.

 The hotels are slightly above one-star hotels and may Examples:
provide more services and facilities such as larger • Red Planet
rooms, better quality furniture, and recreational • Saniya Resort
facilities. Although more expensive than one-star hotels,
these are still considered good value for money.

 A very good level of accommodation. Spaces are bigger Examples:

and have a higher quality of facilities and services • Kabayan Hotel,
offered compared to one-and-two-star establishments. • Tides Hotel Boracay,
• Copacabana
 Establishments that are upscale in all aspects. Examples:
Accommodation is refined and stylish. Service is very • Belmont Hotel,
 responsive and often includes a wide range of facilities. • Thunderbird Resort and
Excellent attention to detail and hospitality. Casino

 These establishments are the very best in the industry. Examples:
They offer the most luxurious accommodation and • Solaire Hotel
 excellent delivery of services. • Conrad Hotel
• Shangrila Boracay
• Raffles Residences
 HOTEL SIZES
Size No. of Rooms
 Small 1 to 150
 Medium 151 to 400
 Large 401 to 1,500
 Mega 1,501 and over