MGMT2610/Quiz/Jan2021

MGMT2610
MANAGING CULTURAL DIVERSITY
QUIZ (10%)

INSTRUCTIONS:
i. Answer all questions in the answer sheet provided. Duration: 1 HOUR 30 MINUTES
ii. Send the answers only.
iii. Save your answer in pdf format: Quiz_matricno.
iv. Email your answer to: suraya.shah24@gmail.com

1. _____________ is defined as all the ways in which people differ.

A. multiplicity
B. diversity
C. seniority
D. culture

2. In a work environment, ______________ refers to any characteristic that makes people

different from one another.
A. biographical characteristics
B. deep-level diversity
C. workplace diversity
D. surface-level diversity

3. ________diversity refers to diversity in observable attributes such as race, ethnicity, sex,

and age.
A. Psychographic
B. Additive
C. Surface-level
D. Disjunctive

4. Which of the following is true with respect to surface-level diversity?

A. It refers to psychographic characteristics of the members of a group.
B. People with surface-level diversity will also share deep-level diversity.
C. It indicates differences of values, emotions and personality traits between people.
D. It refers to differences in easily perceived characteristics, such as gender and race.

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5. Which of the following most likely indicates surface-level similarity?

A. Sam and John are colleagues who take risks and are quick decision makers.
B. The employees at Alpha prefer teamwork over individual assignments.
C. Hanna and Alvin are colleagues who share similar views on corporate social
responsibility.
D. Maya and Sara grew up in the same town and went to school together.

6. Which of the following is true with respect to biographical characteristics?

A. They are non-objective in nature and cannot be observed.
B. They represent characteristics such as personality and work ethics.
C. They cannot be obtained from personnel records.
D. They are representative of surface-level diversity.

7. ________diversity refers to diversity with respect to attributes that are less easy to
observe initially but that can be inferred after more direct experience.
A. Surface-level
B. Additive
C. Demographic
D. Deep-level

8. Which of the following is an example of a deep-level diversity difference that might

cause challenges between these two co-workers?
A. Marina is from Puerto Rico. Amit's father is from India.
B. Marina is 25 years old. Amit is 50 years old.
C. Marina is shy and quiet. Amit is outgoing.
D. Marina runs marathons. Amit suffers from arthritis.

9. Stark Industries recently hired a large number of workers for the company's new
construction factory in Colorado. During the hiring process, the management made a clear
effort to recruit physically strong individuals because the work at the factory involves
manual labor. The jobs need to be performed by individuals who have the energy and
physical stamina to work for long hours. Which of the following surface-level
characteristics did the company most likely concentrate on when selecting the new
workers?
A. Age
B. Values
C. Beliefs
D. Religion

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10. ___________ differences between people represent deep-level diversity.

A. Age
B. Ethnicity
C. Gender
D. Personality

11. All of the following are changes that are reshaping our workforce EXCEPT
____________.
A. aging workforce
B. growth in Hispanic and Asian workers
C. women outnumbering men
D. younger workforce

12. ___________ means creating a climate in which the potential advantages of diversity for
organizational or group performance are maximized while the potential disadvantages are
minimized
A. Managing diversity
B. Maxi-Min approach
C. Managing differentiation
D. Maximum benefit approach

13. Delicious Pancakes recently held a series of forces groups to gather information on
employee perceptions of woman and minorities in the workplace. In particular,
Delicious’s was interested in learning about the myths, values, and beliefs that currently
exist in their organization. This is an example of ________________.
A. sensitivity training
B. building a corporate culture that values diversity
C. changing the current organizational design
D. changing the current organizational structure

14. TickTock Clock Corporation is attempting to develop a truly diverse workplace.

TickTock's president assigned the human resources department the task or determining
the demographics of the local area labor market. This is an attempt to change existing
_________ within the organization.
A. cultures
B. structures and policies
C. developments
D. training

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15. The major steps involved in building a truly diverse workplace include ___________.
A. building a corporate culture that values diversity
B. changing structures and policies so that they support diversity
C. diversity training
D. all of these

16. Which of the following refers to special training to help people identify their own cultural
boundaries prejudices, and stereotypes and to develop the skills for managing and
working in a diverse workplace?
A. Globalization training.
B. Human resource training.
C. Cultural training.
D. Diversity training.

17. Which three things are needed for communication to take place?
A. Signs, symbols, and drawings.
B. Sender, receiver, and feedback.
C. Supervisor, residents, and family members.
D. Loud voice, ability to speak, resident's chart.

18. Which of the following is an example of nonverbal communication?

A. Asking for a glass of water.
B. Pointing to a glass of water.
C. Screaming for a glass of water.
D. Saying that you do not like water.

19. Types of verbal communication include _______________.

A. facial expressions
B. nodding your head
C. speaking
D. shrugging your shoulders

20. Types of nonverbal communication include ______________.

A. speaking
B. facial expressions
C. yelling
D. oral reports

21. Mrs. Velasco is a new resident who recently moved to the US. Simon, a NA (nursing
assistance), is helping bathe her before bedtime. He notices that she seems to have

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difficulty speaking English and seems nervous. What can Simon do to make her more
comfortable?
A. Give her advice about how to fit in better with American culture.
B. Finish her sentences for her so that she will not have to speak.
C. Use some words and phrases that he is familiar with in her language.
D. Avoid speaking to her while giving care.

22. Which of the following is the best definition of personality?

A. Personality is an aggregate set of traits that are mostly determined at birth.
B. Personality is an aggregate set of traits that are determined over a person's lifetime.
C. Personality is all the ways in which an individual reacts to and interacts with others.
D. Personality is, for the most part, comprised of traits that cannot be measured or
defined.

23. Which of the following statements about the determinants of personality is true?
A. Personality appears to have no determinants.
B. Personality appears to be a result of external factors.
C. Personality appears to be a result of only hereditary factors.
D. Personality appears to be a result of both hereditary and environmental factors.

24. Which of the following is NOT included in the Big Five model?
A. Agreeableness
B. Conscientiousness
C. Intuitiveness
D. Emotional stability

25. Which dimension of the Big Five model refers to an individual's propensity to defer to
others?
A. Conscientiousness
B. Agreeableness
C. Extroversion
D. Emotional stability

26. Which dimension of the Big Five model is a measure of reliability?

A. Extroversion
B. Agreeableness
C. Conscientiousness
D. Emotional stability

27. Zara loves to visit a new country every year. Her hobbies are visiting museums, painting,
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traveling, and learning new languages. Which dimension of the Big Five model best
describes Zara, according to her hobbies?
A. Extroversion
B. Agreeableness
C. Conscientiousness
D. Openness to experience
E. Emotional stability

28. A high score in which dimension of the Big Five model predicts good job performance
for all occupational groups?
A. Extroversion
B. Agreeableness
C. Conscientiousness
D. Emotional stability

29. Geert Hofstede called the extent to which less powerful members of institutions accept
and
expect an unequal power distribution ________.
A. masculinity
B. individualism
C. power distance
D. tolerance for ambiguity

30. Before departing for an overseas assignment, an employee would most likely benefit from
________ training.
A. technical
B. interpersonal
C. cross-cultural
D. career development

***END OF QUESTION***