UN CONFIDENTIAL, United Nations United Nations Forces in Cyprus Ref. 2-1-4-002 Standard Operating Procedure January 2022 Emergency Incident Response ‘Approved by: Mr fii Adbkoya;, Senior Advisor/Mission Chief of Staif 191 81 120.22- . COL John Hanson, Chief JOC Contact: unficyp-ha-cos-ma@un.org Draft date:__/__/20__ ‘Approval date: Review date: Dratted by: UN CONFIDENTIAL,UN CONFIDENTIAL STANDARD OPERATING PROCEDURE ON EMERGENCY RESPONSE Contents: A. Purpose B. Scope C. Rationale D. Roles & Responsibilities E. Procedures F. Terms and definitions G. References H. Monitoring and compliance |. Contact J. History ANNEXES: A. JOC Emergency Incident Response Log A. PURPOSE 1. The main purpose of this SOP is to provide Mission-level guidance on the initial actions and decision-making requirements in response to unforeseen emergency incidents within UNFICYP. B, SCOPE 2. Audience. This SOP is principally aimed at JOC Duty Staff and other Emergency Incident Stakeholders as specified within the Emergency Incident Response Log. 3. Integration. This SOP is written with an integrated approach in mind, supporting a well- informed and coherent cross-component response to unforeseen emergency incidents that cccur within the UNFICYP Area of Responsibility (AOR). As the Mission JOC is the single point of cross-component information for operational decision-making, the JOC is therefore fundamental in ensuring a coherent response to all emergency incidents as well as being a conduit for the effective flow of critical information between decision-makers and stakeholders. 4, Types of Incidents. This SOP is focused on the management of unforeseen / unplanned ‘emergency incidents at the tactical and operational-level, where there is a requirement for a coherent centralised Mission-level response. 5. Crisis Management, This SOP shall not be concerned with Crisis Management’, However, it recognises that an unforeseen emergency incident could develop into a crisis, reauiring initial 1 A ‘Crisis’ is defined within UNFICYP as: A large-scale Incident requiring a strategic Misslon-level response, typically involving all Components and Sectors within the Mission, together with @ range of extemal actors UN CONFIDENTIALUN CONFIDENTIAL management by the Mission JOC in line with this SOP before the consideration of SRSG/ HoM/ 2019-001 Crisis Management SOP. Assumptions, 6.1. Training. 6.1.1.Pre-Deployment Training. All miltary personne! will have conducted pre- deployment training to familiarise themselves with the generic emergency procedures for CASEVAC, including 'METHANE? reporting, 6.1.2. Induction Training. It is expected that all JOC Staff, as well as the Commanders and Duty Staff of all identified Emergency Incident Stakeholders, will read and understand the full content of this SOP as part of their initial induction training. This will allow rapid recall of the generic principals outlined in the main body of this SOP. 6.1.3.Continuation Training. In accordance with the Force Commander's (FC) Training Directive, during the course of each rotation all Components, Sectors, Units and Departments (including the JOC) must train, and will be validated against, the performance of the procedures outlined within this SOP and the respective tactical-level actions in support of these procedures and decision- making requirements. Such training must be integrated and fully involve the both the Police (UNPOL) and Civilian Components, 6.2. Equipment - Self-sufficiency. All Components, Sectors, Units and Departments are to be self-sufficient in the equipment required fo respond to the range of specified incidents contained at Paragraph 10 (or Cyprus Security Plan). This includes suitable provisioning at the ‘individual’ level of first aid items, vehicle first aid kits, Firefighting and Rescue Equipment, and communication systems / radios capable of supporting Mission-level information flow. 6.3, Subordinate Procedures. All Components, Sectors, Units and Departments specified within this SOP as an Emergency Incident Stakeholder are required to produce complimentary tactical-level processes for their respective subordinate actions in support of Mission-level activity and decision-making requirements. C. RATIONALE 7. and stakeholders. Such Crise Consolidation of SOPs. This SOP seeks to consolidate a range of other Mission-level ‘SOPs and procedures into one simplified, coherent and standardised approach to the management and decision-making requirements of unforeseen tactical and operational-level ‘emergency incidenis. Command of Incidents. This SOP also seeks to clearly outline and articulate the Chain of ‘Command and decision-making responsibilities of key Mission personnel in response to a range of specified emergency incidents. This also includes outlining the freedoms and constraints afforded to Mission Duty Staff to ensure a timely and effective response to any developing emergency situation, ude, but are not limited to: natural disasters, large-scale movement of population groups (i.e. humanitarian or evacuation), significant and rapid heightening of the Mission’s Alert State (le. in response to acts of terrorism), and the recommencement of wide-spread fighting between the OPFORS (ie. armed conflict) UN CONFIDENTIAL,UN CONFIDENTIAL 9. _ Situational Factors. The Mission JOC will need to consider a more coordinated response to the management of any incident that contains any of the following factors: RI CUT ote McNair uate roca cle uno ue Ueteli Lese) * Requirement to activate of the Mission Reserve ~ Mobile Force Reserve (MER). + Casually Evacuation (CASEVAC) including Mass Casualty (MASCAS) situations. + Death or serious (life-threatening) injury to UNFICYP personnel requiring investigation * Death caused by UNFICYP personnel. * Downed / crashed UN aircraft. * Significant fire or explosions on UNFICYP properties. + Incidents requiring a SCs response (i.e. suspicious package / UXO / bomb), + Terrorist acts or public disorder / hostility aimed at UNFICYP premises or personnel. + Natural disasters affecting UNFICYP personnel or premises (e.g. earthquake). + Environmental Incidents on UNFICYP controlled areas or caused by UNFICYP. * Blocked access or egress from UNFICYP premises, particularly the UNPA. ‘+ Incidents involving UN personnel that attract significant media or political attention. + Incidents involving UN personnel with external agencies / authorities that may significantly harm the reputation of the Mission or UN. + Unannounced meeting of the two leaders on UNFICYP Premises. ‘+ Missing persons or detention of UN personnel by OPFORs / Cyprus Authorities. D. PROCEDURES and the Mission JOC shall coordinate their activily and decision-making in response to an | 410. Priorities of Emergency Incident Response. Ali designate Commanders, Sector TOCs | emergency incident in respect of the following priorilies | Priority 4 Priority 2 Priority 3 Priority 4 11, Use of Emergency Incident Response Plans. Upon the occurrence of any situation specified or closely related to the emergency incidents outlined within this SOP, the respective Emergency Incident Response Plan is to be used by the JOC Duty Officer and incident Commanders in the first instance. It is recognised that not every conceivable situation will be covered by this SOP. Where this is the case, the JOC Duty Officer shall select the most appropriate Emergency Incident Response Plan to coordinate the situation. 12, Decision Making. Key actions and decisions in response to an emergency incident should be based on a sequenced and procedural approach to incident management. As such, decisions should be conditions-based (i.e. where a condition is met or present, then the UN CONFIDENTIAL,13, UN CONFIDENTIAL, appropriate action is enacted). Such procedural decisions are termed ‘freedoms® and aim to expedite the actions required in response to an incident without the need to seek higher authority. Where a judgment-based decision js required from a respective Incident Commander, these will be termed ‘constrainfs® and will require direct engagement with a specified Commander to provide authority Passage of Information. Timely and accurate information flow is the most fundamental requirement of effective decision-making. It is vital that only the information required at the time to enable a decision to be made is presented, and all other information is omitted, captured or transmitted by other means and methods. 43.1. 13.2, 13.3. 13.4, Reporting Initial Information. Effective information flow commences with the initial information conveyed to the Mission JOC by the Sector TOC / Originating Unit. As such, those responsible for the passage of initial information must be familiar with the initial information requirements of the JOC contained within Part 1 to ANNEX A to this SOP. Subordinate tactical procedures must consider these reporting requirements when producing their own respective tactical procedures in support of this SOP and the information requirements of the JOC. Above all, initial information must be clear, concise, accurate and unambiguous when it is transmitted both up and down the chain of command, or otherwise stated as incomplete or unknown at the time of its passage to avoid any delay. Delay. Incomplete or unknown information should never be a barrier in delaying the Passage of vital information that is known at the time and required by the next level of command at the earliest opportunity. Incident Recording and Reporting. In the event of an emergency incident requiring JOC management and coordination, the JOC shall initiate and maintain the Emergency Incident Response Log found at Annex A to this SOP in respect of all key information, activity and decision-making. Sectors are to support the information requirements of the JOC in line with Annex A when reporting initial information and shall produce subordinate Incident Response Logs to record their own tactical activity and decision-making at Bronze Command level. In addition to the JOC Incident Log, the BRONZE, SILVER and GOLD commanders should maintain their own written records of key decisions taken in order to support any subsequent enquiry of review of the incident. Incident Recording and Reporting Documents. In the event of an emergency incident requiring JOC management and coordination, the JOC shall initiate and maintain the Emergency Incident Response Log found at Annex A to this SOP in respect of all key information, activity and decision-making. Sectors are to support the information requirements of the JOC in line with Annex A when reporting initial information and shall produce subordinate Incident Response Logs to record their own tactical activity and decision-making at Bronze Commang level. In addition to the JOC Incident Log, the BRONZE, SILVER and GOLD commanders should maintain their ‘own written records of key decisions taken in order to support any subsequent enquiry of review of the incident. After Action Review (AAR) and Lessons Learned. This SOP seeks to incorporate the lessons learned and best practices identified through training and real-time responses to past emergency incidents. This wil ordinarily take place in the form of an After Action Review (AAR), led by Chief JOC. It will remain a live document, able to change as new lessons are identified and procedures refined. ? A “freedom is the authority vested in or delegated to a tactical commander to undertake a range of specified actions without needing to seek higher authority approval. >A ‘constraint’ is @ restriction deliberately placed on a tactical commander where approval fram a Higher Authority must be sought cn order to undertake a specified action. UN CONFIDENTIALUN CONFIDENTIAL, 14. Levels of Command. The majority of emergency incidents elevated to the Mission JOC will require the designation of a 3-tier approach to the Command and Control (C2) of the situation. Re Eira raterus Level 2: Silver Commander Petey The immediate ground Commander within the Sector or Unit AOR where the incident occurred. This could be any ‘Commander deemed suitable to take on the immediate command and coordination of on-site resources at the scene of the incident. In most cases, it wil be expected that the Bronze Commander will be co-located at the site of the incident. However, in a limited number of instances, this may not be appropriate, and the Bronze Commander may be required to coordinate at reach at a dislocated location such as a Sector TOC or a UNPOL Police Station, (SSUES In most cases, an Incident Control Point (ICP) should be established by the Bronze Commander af the earliest opportunity, with sufficient organic resources to sustain the C2 requirements of the incident. This may be a Sector TOC or other suitable step-up HQ with the means of coordinating the incident and its reporting requirements. Where the immediate ground Commander is not the most ideal Bronze Commander where primacy for the incident type resides with a different Component) then the ground Commander should be relieved at the earliest opportunity by a more suitable Bronze Commander from the designated Component. Primacy for all incidents will be stipulated within the respective Emergency Incident Response Plan. In most cases, the information flow between the Bronze Commander and the Mission JOC will be facilitated by the Sector TOC or other Unit HQ The Silver Command will be co- located with Mission JOC. In most cases, this will either be Chief JOC or Deputy Chief JOC. In their absence, another Mission DCOS or S02 Current Ops may be designated as the Silver Comd, The Silver Comd will oversee the activities of the JOC Duty Officer and facilitate information flow between the Bronze and Gold Commanders. They will also be the designated authoriser for a number of specified actions, such as permission to launch a MEDIVAC (Heli. “| Adviser, or Head Civil Affairs. | The Gold Commander will be the head of the Component with the designated primacy for the type of incident as specified within each Emergency Incident Response Plan. This will either be the Force ‘Commander, Senior Police The Gold Commander will be supported by their respective Outer Office and UNFICYP HA Staff. They will be supported in their decision making by the other two Component Heads where applicable. In the most extreme cases, of at the point of transition from Emergency Incident Management to Crisis Management, the SRSG (or Senior Advisor in the SRSG's absence) will become the Platinum Commander. In the event that an emergency incident develops into a Crisis, the respective UNFICYP SOP: Crisis Management is to be used. There will still be a requirement to maintain the C2 coordination arrangements and Bronze, Silver and Gold ‘Command accordingly. However, the three Component Heads will take an equitable part in the Crisis Response. UN CONFIDENTIAL,45. 16. 18. 19, UN CONFIDENTIAL, Environmental Incidents. For any incident involving an impact on the natural environment (e.g. spill of any type inc. fuel or chemical), the Mission Environment Officer or Commitee Chairperson will provide on-scene support along with Mission Duty Fire Officer. HAZMAT (CBRN) In lent. Any incident where Chemical / Biological / Radioactive / Nuclear material is involved (e.g. Anthrax), the Mission Duty Fire Officer will provide on-scene support where Local Authorities will take the lead. Major Pandemic / Epidemic Incident. Occurs where a large number of personnel have been infected by a virus or other illness and will be declared by the FMO. Other Incidents. Not all incidents, including lower-level emergency incidents, will require Mission JOC coordination or designation of a 3-tier Command structure. Such incidents include, but are not limited to, minor road traffic collisions not resulting in serious injury, more minor / Sector-leve! breaches in security; minor or containable fires and explosions; minor disputes; and other incidents within the management response capability of a single Sector / Unit, However, where any doubt exists, the Mission JOC should be consulted in the first instance for the provision of advice and guidance. The JOC shall consider the following factors when determining the need for centralised management of emergency incidents: Factor Consideration Does the scale of the incident (or future potential Scale scale of the incident) exceed the organic capabllity of the Sector / Originating Unit? Does the situation exceed the expected level of Complexity | complexity of the Originating Unit or is external (UNFICYP HQ) Staff support required? Does the incident require support external to the External _| Originating Unit, elther internal to the Mission (such ‘Support ‘as MFR or UN Flight) or external to the Mission (Le. local police or other Emergency Services)? Do the considerations of the incident cut across more Cross- than one Mission Component (i.. fall outside the Component _| remit of a single Component) and requires a more | holistic approach to its management? Casualties _| Has a serious injury, death or MASCAS ocourred? 5 Has the incident occurred in the public domain or are Reputational | there any other factors that may attract media or 8 political attention? Crisis Does the incident have the potential to develop into a Management | crisis? JOC to Manage? Yes JOC to manage CASEVAC Authority (Priority 1). The authority to launch a CASEVAC (Helicopter) to a scene resides with the Silver Commander, Where the Emergency Incident Response Log stipulates, there should be no delay in providing UN Flight with a Warning Order in respect of a pending CASEVAC by the JOC Duty Officer prior to the authorisation from the Silver ‘Commander. In cases where the Silver Commander cannot be reached by the JOC Duty Officer within a reasonable period of time, the decision to launch a CASEVAC will transfer to the JOC Duty Officer where injuries are considered life-threatening in order to minimise unnecessary delay. UN CONFIDENTIALUN CONFIDENTIAL 20. Op MINIMISE. In the event of an emergency incident, the JOC is to issue a Mission-wide communication that Op MINIMISE is in force. Op MINIMISE seeks to reduce the volume of non-essential communications, via emai! and radio, across the whole Mission, in order that efforts can be concentrated towards the resolution of the emergency incident in hand, leaving communication channels open for essential information only. During the petiod of Op MINIMISE, itis also essential that all non-sanctioned communication with external organisations cease in order to safeguard the reputation of the UN (Priority 4), Authority for the lifting or partial lifting of Op MINIMISE and communication with external agencies may only be granted by the Gold Commander and subsequently communicated to the Mission by the JOC. The JOC (Silver Command) is the only body authorised to communicate with extemal agencies during Op MINIMISE (such as the requesting of civil recourses to assist with the emergenoy). This is to ensure that the JOC have full visibility of such requests. The restriction of communications also extends to all members of the Mission in respect to communication with their TCs, family and friends, in order to safeguard the proper reporting procedures in the event of an operational death. 21. Emergency Communications. The JOC shall establish and maintain the means to communicate information over dedicated emergency channels. This shall include emergency email notification templates; an up-to-date telephone call-out list; instant messenger, text or IT chat communications; Duty Officer mobile networks; and emergency radio frequencies 22, Emergency Stakeholders Telephone List. The JOC Duty Officers and the JOC Duty Radio Officers shall check and update the Emergency Response stakeholders telephone list at Annex A, Part 1 ona monthly basis. 23, Dealing with the Deceased. Itis important to note that where a casualty has been confirmed dead (Cat 4) they must be left in situ for the arrival of investigative assets / Force Military Police Unit (FMPU) Crime Scene Investigators (CSIs). Its also vital to identify all those who have entered the immediate vicinity of, or provided any life-saving support to, a casualty who has subsequently died. Where any life-saving equipment has been used in the course of treating a casualty who has subsequently died prior to their evacuation, equipment must be left in situ at the point of the pronouncement. Where a member of the UN has died, only qualified medical and police staff are authorised to handle the deceased, FMPU will take over the control of the corcion in respect of a death. However, additional resources may be required from the ground-holding unit to maintain the integrity of the cordon and preserve evidence (Priority 3) for a protracted period until the conclusion of investigative activity. 24, Classification of Casualties. The United Nations recommends adopting a four-category triage nomenclature based on the severity of the medical condition and the urgency for treatment YELLOW haateaid Bull pose Evacuation by the fastest | Casualties that require | Usually the walking | Where death is obvious means available, ‘early treatment, particularly | wounded. Jor immediately surgery. Jexpectant due to being mortally wounded. URGENT EVACUATION ‘Treatment is less Highest priority for treatment, as urgent Recommended that urgent and can be Tesuscltative interventions | evacuation toa surgical deferred ifthere are | Should there be afe required to ensure facility take place within 6 | other casualties ‘competition for limited survival hours of injury. requiring evacuation, | medical resources, such cases will have lower priority for UN CONFIDENTIALUN CONFIDENTIAL, Needs tobe inaLovel4 — |Pationts may not suffer | These are patients who [evacuation or ‘medical factty within 2 hrs. [adversely from a delay in Jare able and can follow | treatment, despite the {transportation simple commands by | severity of thelr may require constant | condition, monitoring EXAMPLE MEDICAL CONDITIONS ol ‘Airway obstruction ‘Severe/moderate Decapitation Respiratory emergencies _ {respiratory symptoms Open chest Closed thoracic injury | Glosed chest injury | Severe open head Open abdominal wounds | without threatening | trauma with obvious asphyxia, encephalic mass loss Closed visceral injury Severe trauma e.g Open fractures ‘Simple closed ‘No pulse no breathing Multiply fractures Major limb injuries, ~ fractures sprains | and no response after fractures opening airway and stimulation Altered mental state [Closed head injury Maxillay-facial injury | Any other massive injury ‘Open eye injury not compatible with ife ‘Shock ‘Compensated hypovolemla|- Serious bleeding ‘Severe/moderate bleeding | Soft tissue injury Serious burns ‘Moderate burns Surface, light burns - Genitourinary disruptions | Psychiatric disturbances 25, Casualty Notification / Family Liaison. In the event of serious injury or death to UN personnel, Casually and Family Notification will be conducted by the respective TCC in aceordance with National Procedures. Within the Mission, the Senior National Representative (SNR) or UNPOL Contingent Commander of the respective casualty / deceased should be made aware as soon as the details are available, The responsibility for responsibility informing the respective SNR rests with the Gold Commander. Casualty data will be manually inputted in NOTICAS forms by the military, police or civilian focal points and sent fo the FMO for a first level of review and approval and then to CMS for final approval whereupon the details issue to UNHQ for record and dissemination to respective TCC / PCCs. All such notification shall be actioned by the Duty U1 Officer who will designate the most suitable notifying Officer who will typically be a Designated Official / Senior Member of the Mission Leadership Group, particularly in the case of the Civilian and Police Component where there is no SNR present, as there is with the Military Component. 26, Media Interest. Interest from media outlets is highly likely in respect on an emergency incident experienced by UNFICYP, particularly when in the public domain or where external Cypriot agencies have been involved, Lines to Take (LTT) will be produced by the Public. Information Office (PIO) is respect of an emergency incident, Until such time LTTs are issued by the PIO, Mission personnel are not authorised to engage with any media enquiry. If pressed, the generic Mission LTT authorised by the PIO is: “UNFICYP aro aware that an incident has occurred, and we are currently in the process of establishing the details. 1 am unable to comment any further at this time. However, you may direct your enquiry to the UNFICYP Public Information Office.” 27. Key Emergency Response Stakeholders. The following personnel (or nominated deputy in their absence) have individual actions in response to the activation of the Emergency Response Plan UN CONFIDENTIALUN CONFIDENTIAL, 27.1. Component Head. The Force Commander (FC), Senior Police Advisor (SPA) or Head of Designated Senior Civilian Official shall act in the capacity of Gold Commander based on the primacy for each incident type. Where primacy rest with one Component Head, the remaining Component Heads shall support the principal lead Gold ‘Commander to ensure an integrated response to all emergency incidents across the Mission, 27.2, Chief JOC. Act as Silver Commander in respect of any Emergency Incident and oversee the activity and decision-making of the Mission JOC. Authorise the launch of UN Flight for CASEVAC or deployment of the MER in extremis, balancing any competing Mission priorities at the time. Inform the Gold Commander of the details of the emerging incident known at the time. 27.3. Incident Commander. The most suitable commander capable of taking command and contro! of the initial incident and commend the 5C's response shall be designated the Bronze Commander in the shortest term. In the event that a more suitable Bronze Commander exists, they shall relieve the in-place incident commander al the earliest opportunity. 27.4, JOC Duty Officer. Shall coordinate the Mission's response in accordance with the procedures outlined within each respective Incident Response Plan. They are also responsible for informing the Silver Commander about the emerging incident and the preparation and issuing of initial Warning Orders to UN Flight and MFR. The JOC Duty Officer shall remain the conduit for information flow between the three levels of ‘command. They shall maintain a log of all Key actions and decisions taken by the JOC and Silver Commander. 27.5, Chief Security Officer. The CSO shall advise the Gold and Silver Commanders on any mission-wide security-related considerations. They will maintain oversight of all emergency incidents in order to identify signs and signals that suggest the development of the situation into a Crisis that requires an elevated response, The CSO should be notified regarding any incident involving United Nations Security Management System personnel (UNSMS: Military Staff Officers, UNPOL, and civilian staff) 27.8. Force Provost Marshal. Shall coordinate the response of the Force Military Police Unit (FMPU), UNPA Security Platoon, including the UNPA QRF (MFR) and processes in respect of scene maintenance in the event of Serious Injury, Death and Damage to UN Property. The FPM, nor their assigned sets are capable of providing technical investigations into the origins of fires / explosions or aircraft crashes but will support the coordination of suitable altemative assets at such a scene. 27.7. Force Medical Officer. Enacting the overall Medical Response Plan 27.8. Senior Engineer Assistant. Will advise on the Mission's response to environmental incidents, such as chemical spills, and significant structural damage which may be caused by the incidence of earthquakes, which are common in the country or any other natural disaster. 27.9. Chief UNMAS. Shall be the primary point of contact for all incidents related to explosive hazards. In the absence of the Chief UNMAS or where UNMAS does not have the required capacity CYPOL should be contacted directly for the EOD specialists. 27.10. OC UN Flight. Be prepared to enact the CASEVAC response plan. UN CONFIDENTIAL, 40UN CONFIDENTIAL, 27.41. Fire Officer. To provide Command Support to On Scene Commander in response to Fire Related Emergencies like air crash, major vehicle crash/accident, explosion, and all types (grass, domestic, structural, ammunition, kitchen) of Firefighting and Rescue. He will conduct Fire Incident investigation and submit the written report along with observations and recommendations. He will provide in-puts during post incident reports along with require Action After Review. He is also to provide coordination support between the Local/ost Government and British Bases Fire related authorities and UNFICYP On Scene Commander!s and support an on-going firefighting and rescue operation through JOC HQ where more firefighting and rescue equipment, tools and personnel are required from UNFICYP HQ UNPA. 27.12. Chief Mission Support Centre. Coordinate logistical and administrative support during the response to the incidents described in Paragraphs 10 and 16. 27.13. Senior Transport Assistant. Coordinate the collection of damaged vehicles 27.14. UNLO NG/ TF/ POL. Coordinate support actions with OPFORS, if necessary. 27.15. Public Affairs Officer. Production of the Lines to Take and engagement with Media outlets. E. GENERIC 5C’S OPERATION 28. Common Response to all Emergency Incidents. In most cases, the framework of a ‘SCs’ procedure in response to emergenoy incidents will be appropriate. The Bronze Commander and Mission JOC should seek to implement the process outlined below in most cases. This process is inherent to the information requirements and decision-making timelines contained within the Incident Response Log at Annex A. 28.1. CONFIRM. Following receipt of initial information at the tactical level, the Originating Unit should seek to confirm the details of the situation, If the information fits the general desoription of any emergency incident as defined by this SOP, a Bronze Commander MUST be designated immediately by the Originating Unit and information should start to be collated to meet the reporting requirements of the JOC at Part 1 to Annex A. It would be considered appropriate to deploy a subordinate commander, if not the Bronze Commander to the scene of an emergency to confirm the information if viable and if expedient to do so in order to establish an on-site incident Control Point (ICP) at the earliest opportunity. TUT NaS Sector TOC / Other Originating Unit: * Once incident CONFIRMED, provide notification to the Mission JOC pending the transmission of the Initial Information required to Complete Part 1 to Annex A. + Designate a Bronze Commander. * Commence own incident log to record key activity and decision-making, * Deploy Bronze Comd, or subordinate commander to establish on-site Incident Control Point (ICP) if viable. Follow up with full details of situation using METHANE report Follow up with full details of casualties using MISTAT report. Mission JOC; * Complete Part 1 to Annex A. * Inform (and activate) Silver Command (who will inform the SMG). * _Provicle Warning Order to requested emergency response units as necessary. UN CONFIDENTIAL "iUN CONFIDENTIAL, 26.2. CONTAIN. The originating unit ! Bronze Commander shall seek to contain the incident appropriate to the type of containment required, The main focus should be the prevention of the situation worsening. Gelso (OMEN) Bronze Comd: * Establish on-site ICP if viable and report location to the JOC. * Determine if additional resources are required (either organic to the originating unit or Mission-level resources) | Silver Comd: ‘+ Authorise the deployment of UN Flight (for CASEVAC) or MRF if applicable. Authority transfers to the JOC Duty Officer if the Silver Commander (or specified representatives) remains unreachable after 15 minutes, ‘+ Inform (and activate) Gold Command. At this stage, Gold Comd may not have a decision-making requirement, so the priority is to inform the Gold Comd of the developing issue using Part 2 to Annex A Mission JOC: * Record all key actions and decisions in the Incident Log, Parts 3-4 to Annex A. * Continue to work through respective Emergency Incident Response Plan, 28.3, CLEAR. The Bronze Commander will assess the requirement to clear the immediate area of the incident, with only those remaining who are required to support the ongoing management and coordination, (Ricco) Bronze Comd: ‘© Clear immediate vicinity of all non-essential personnel (Isolate and Secure the Area). Mission JOC: * Record all key actions and decisions in the Incident Log, Parts 3-4 to Annex A. + Continue to work through respective Emergency Incident Response Plan. 28.4. CORDON. Once the incident area has been CLEARED of all non-essential personnel, the Bronze Commander shail use all available resources at their disposal to establish a CORDON to prevent further unauthorised ingress. If resources permit, this may consist of an inner and outer cordon and key access points where the ability to direct further arriving resources can be achieved. Requirements (CORDON) Bronze Gomd: * Establish cordon (inner and outer) and secure critical access points and vital ground, + Identify nearest Mission Helicopter Landing Site (HLS) if applicable. * Be prepared for media interest and the unannounced arrival of Civilian Authorities and bystanders, Mission JOC: * Record all key actions and decisions in the Incident Log, Parts 3-4 to Annex A. © Continue to work through respective Emergency Incident Response Plan. UN CONFIDENTIAL 12UN CONFIDENTIAL, 28.5. CONTROL. The Bronze Commander shall continue to control the site of the incident from the established ICP. This shall include the facilitation and enabling of additional arriving Sector and Mission resources; maintenance of the cordon; and continued reporting of key activity and decision-making to the Mission JOC. Once injured personnel have been evacuated (Priority 1), priority should switch to the preservation of critical equipment, infrastructure and information (Priority 2) and the preservation of any evidence pertaining to the incident (Priority 3). Ranta ON eB) Bronze Comd: + Control and log arrival of supporting assets. | + Maintain integrity of cordon, Mission JOC: Task and control supporting Mission assets, F. TERMS AND DEFINITIONS 29, CASEVAC. The evacuation of a casualty from the scene by the fastest possible means, either by land (vehicle) or air (helicopter). Speed of action is critical to the lifesaving process. It takes priority over all other mission activities except for imminent threats related to safety and security of other personnel 30, MASCAS. A situation in where the number of casualties and their immediate management overwhelms or exceeds the organic medical capabilities of the originating unit, For very small Units or departments, two casualties may represent a MASCAS situation. Whereas, for larger Sectors or units with greater medical provisions, the number of casualties that can be effectively managed within organic means may be much higher. However, in all cases, 4 or more casualties should be initially considered and reported to the JOC as a MASCAS situation. 31. Incident Commander. The initial Commander at the scene of an emergency incident capable of controlling the immediate situation. The Incident Commander may transition into the Bronze Commander upon activation of an Incident Response Plan if appropriate. 32. Bronze Commander. A designated Commander at the Tactical-level responsible for the enduring command, control and coordination of on-site actions, resources and information flow. 33. Silver Commander. Co-located with the JOC and responsible for overall Mission coordination of the emergeney incident and the enduring response of the JOC. 34, Gold Commander. A designated Component Head with overall command of the incident and responsible for the Mission's cross-component response planning and decision-making. UN CONFIDENTIAL 8UN CONFIDENTIAL G. REFERENCES 35, 36. Normative or superior references 35.1 36.2, 35.3, Policy “Casualty Evacuation in the Field’, approved by USG DOS, USG DPO, USG. DPPA, USG DSS, dated 01 March 2020, ‘The CASEVAC Hub - Home (sharepoint.com) United Nations Fire Safety Guidelines. Related SOPs or guidelines. 36.1 36.2. 36.3. 36.4 36.5. 36.6. 36.7 36.8. 36.9. 36.10, 36.11 36.13, 36.14 Cyprus Security Plan, October 2019. SRSG/ HoM/ 2019-001 Crisis Management SOP, July 2019. Force Employment Book, Chapter 3 ~ Contingency Operations Plans (COPs) Force Commander Executive Order Force Commander Training Directive. Annual Senior Policing Advisor Training Directive. SOP 05-05-08-U Administrative Management of Serious Injury Disease Death including Notification of Casualties (NOTICAS) Reporting, August 2019. UNFICYP Fire Safety, Prevention and Firefighting SOP, December 2020. UNFICYP HA Fire Safety Plan, December 2020. Fuel Related Emergency Response Plan, Procedure & Policy, December 2020. SOP 4-4-1-001, Emergency Response Plan (ERP) for Casually Evacuation (CASEVAC) and Mass Casualty (MASCAL) Situation, March 2020. SOP 4-4-2-001, Medical Support, January 2020. SOP 05-05-01, Aviation Emergency Response Plan, 13 August 2020. ‘SOP 05-05-18, Vehicle Recovery Procedures within UNFICYP, 15 July 2019. UN CONFIDENTIAL, 14UN CONFIDENTIAL H. MONITORING AND COMPLIANCE 37, ‘This SOP has been prepared and its updating needs will be monitored by the following Group: Sor Role Email Part to be monitored updated Senior Advisor adekoya@un.org Mission Chief of Staff and Platinum Commander (Crisis Management) Force Commander Ingrid.gjerde@un.ora Head of Miltary ‘Component and Gold ‘Commander Senior Police Advisor satu. kolvu@un.org Head of Police Component and Gold Commander Head of Civil Affairs: woolley@un ora, Head of Civilian Component and Gold Commander Chief Security Officer Krokhmalov@un.org Mission Security Officer clough@un.org Keep updated the Procedures in case of any security Incident involving UNSMS personnel. Fire Security Officer nadeema@un.or Keep updated the Procedures in case of Fire Incidents. Senior Engineer Assistant ict Keep updated the Procedures in case of spills and structural damages. Chief UNMAS sonnelly@un.org Update procedures in ‘ase of incidents related to explosives 10 Force Chief of Staff 14 MA to FOS. unficyp-ha-cos-ma@un.org Chief JOC and Sliver Commander 12 DCOS OPS. unficyp-ha-deos-ops@un.org Deputy Chief JOC 13 $02 U3 Current Ops, unficyp-hg-u3-so2-ops@un.org, ‘Oversee the correct ‘execution of the procedures described in this SOP by the DO and DRO. 14 $02 U7 MTO unfleyp-hg-u7-s02-mte@un.org, Chief of Mission Training Cell Prepare exercises to test the procedures described in this SOP, Propose suggestions for improving this document, based on after-action review of these evaluation oxercises. 15 $03 US Plans and Policy ‘Organize the working ‘group for discussions and consolidate updates to be made on the Document. 16 ‘$03 Force Cartographer Officer unficyp-hq-u3-s03-cartog@un of Update maps for CASEVAC based on evacuation time information provided by sectors, UN CONFIDENTIAL, 15UN CONFIDENTIAL, Part to be monitored? ‘Ser Role Email peman Prosent suggestions for best practices at the JOC Duty Officers and ; Operational Level (Silver 17 | Duty Racio Operators | Unllov-ha-uS-ioc-do@un.ora Commander) to update and keep the document effective Preseni suggestions for the recoption of 18 | $03 Visits and Protocols | unficye-no-sos-visits-protocol@un.org | Suipoiles, press and have some relation to the response to the incident Present suggestions fo improve the Support 19 | pcos ops sp nfieyp-ha-deos-ops-se@un.ora Emorgency Response Process. 20__| Force Medical Officer | unfleyp-ha-ap-fmedo@un.org Present suggestions related to CASEVAC 21 | Senior Medical Officer | unficyp-snr-med-of Epa the eency Response Process, Present suggestions related to CASEVAG Process and check ifthe 22 | Miltary Aviation Safety | unfoyp-hq-miLaso@un.or safety procedures related to the use of alrorat are in line with the concepts and procedures of this SOP. Present suggestions to improve the employment 23. | UNFlight OC unfieyp-hq-unfitoc@un org of Helicopters during the Emergency Response Process. Response of FMPU, and 24 | FPUOC unficy-ha-fpu-fpm@un.ora evidence preservation requirements 28_| FEOC nfypcha-u8-s00-fe@unora 26_| MFR OC ‘unfley-ha-mif-oc@un.org Present suggestions for 27 Sico “unficyp-s1-co@un.ora best practices at the 28_| Si Opsjations Officer | unfcyp-s1-ops-chlof@un ora “Tactical Level (Bronze 29 [S260 ‘unfleyp:s2-co@un.osg Commande) to update '30_| S2 Operations Officer | unfeyp-s2-ops-offr@un.ora ‘and keep the document 31_ [S460 unfioyp-s4-co@un org effective '32_| $4 Operations Officer | unficyp-s4-soo@un.ora Keep updated the channels of contact with 33. | DOs ENGT Lnficyp-hq-deos-engt@un.org the OPFORS secunly forces. 34_ | UNPOL Deputy SPA | unfieyp-unpol-depa@un.org Present best practice UNPOL Operations ; suggestions from the $8 | officer unfieyp-unpol-ops-so@un.ora UNPOL point of view at all levels to update and 26. | UNPOL JOC Focal Point | Um*eve-unpesla officer. maintain the document planning @un.org emacine Keep updated the ; rocedures relating to 37_| Designated Person (Civ | jooksenun org Incrdents n which the Affairs Officer) Givilian Component takes precedence over actions. UN CONFIDENTIAL, 16UN CONFIDENTIAL Part to be monitored? Ser Role Email ipdated Present suggestions to ; improve the Support 38 | Chief Mission Support | cohenj@un.org Emergency Response | Process, Present suggestions for Assistant best practices related to Master Transport Officer damaged vehicle ‘39. | Senior Transport heneemuie 40 | ~ Master Driver unficyp-ba-ud-mto@un.org recovery. 38. As a result of assessment exercises and of real emergency response situations, the procedures described herein should be revised, if necessary, in order to keep the document up-to-date and effective, |. DATES 39. The SOP will become effective from date of signature. J. CONTACT 40. The primary contact for this SOP is the UNFICYP HQ SO3 Plans and Policy: unficyp-ha- plans-so3@un.org. K, HISTORY 41. This document replaces all previous Sector and Headquarter leve! SOPs related to Emergency Response. UN CONFIDENTIAL, 7