Root Cause Analysis and Corrective Action

Foundation Check Point

Company :
Name :
Department :
Date :
Score : _________________________________________________________________

INSTRUCTIONS: Multiple choice. Please answer all questions in 10 minutes.

1. A team has just completed one of the DMAIC steps. As part of the DMAIC methodology, they now have an
understanding of the root causes of the problem(s). What phase of the DMAIC process are they
completing?
a) Measure
b) Control
c) Define
d) Analyze
e) Improve

2. “Action to eliminate the cause of a nonconformity and to prevent recurrence” is called a:

a) Correction
b) Corrective Action
c) Preventive Action
d) Nonconformity

3. Pareto chart provides corrective action for high-frequency causes of problems.

a) True
b) False

4. Solving safety problems usually involves finding solutions to all of the following except:
a. Hazardous conditions
b. Who was to blame?
c. Unsafe work practices
d. Weaknesses in the safety program

5. Which one is not the important of Root Cause Analysis (RCA)

a) RCA empower you to identify corrective and preventive actions that are needed
b) RCA helps you to identify the symptoms
c) RCA enable you to identify the most essential problem that can be managed and solve by management
d) RCA enable you to identify the least essential problem that can be managed and solve by management

6. The traditional method of constructing such charts where the main product is a chart whose shape
resembles a fishbone.
a) Process Chart
b) Fishbone Chart
c) Gantt Chart
d) Flow Chart
ISO 9001:2015 Quality Management System Internal Audit Training Course - Post-training Examination
7. Fishbone Diagram Method using 5 steps of Dispersion Analysis and Cause enumeration. Dispersion
Analysis is
a) The cause being analyzed is drawn on the right-hand side of the chart, at the end of a large arrow. Main
groups of probable causes are drawn as branches to the arrow. For each branch, all possible causes are
identified

b) The problem being analyzed is drawn on the right-hand side of the chart, at the end of a large arrow.
Main groups of probable causes are drawn as branches to the arrow. For each branch, all possible causes
are identified

c) The effect being analyzed is drawn on the right-hand side of the chart, at the end of a large arrow. Main
groups of probable causes are drawn as branches to the arrow. For each branch, all possible causes are
identified

d) The symptom being analyzed is drawn on the right-hand side of the chart, at the end of a large arrow.
Main groups of probable causes are drawn as branches to the arrow. For each branch, all possible causes
are identified

8. It is the effect of uncertainty of objectives

a) Opportunity
b) Cause
c) Risk
d) Effect

9. What clause of ISO 9001:2015 Requires Corrective Action?

a) 10.2
b) 9.1
c) 8.1
d) 4.4

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