Sub Committee for Curriculum Development

Banking& Finance Specialization

Post Graduate

Course Name: Banking Operations Management

Number of Credits: 3 Credits

Level:

Learning Objective(s)

The student will be able to:

1. Analyse the various functions and the operations of a bank.
2. Analyseproducts offered by the bank

Pedagogy:
1. Interactive classroom session
2. Case study
3. Group assignment/presentation
4. Newspaper Clippings

Pre-learning:
Knowledge of basic commercial banking

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Course Outline
S.No. Topic Hours
Overview of Banking in India
1 2
Types of customers
2 2

3 Banker customer relationship 2

4 Liability Products offered by banks 6

5 Assets Products offered by banks 6

6 KYC compliance/AML rules 2

7 Account operations and Cash management services 6

8 Collection and payments of cheque and payment system infrastructure 3

Currency chest mechanics of interbank clearing cheque truncation
9 3
system and NECS
10 Commercial bills and remittances 2
11 Alternate Delivery Channels 3
12 E-wallets 1

13 Frauds in banking operations and Preventive vigilance 2

Introduction, Functions and Growth to Retail Banking
14 1
Third Party Products
15 2

16 Cases in Retail Banking 2

Total Hours 45

Books Recommended
1. Retail Banking, Keith Pond, Financial World Publishing, 2012
2. Retail Banking in India, O P Agrawal, Skylark Publishers, India
3. Retail Banking, IIBF, 2010, Macmillan Publishers India
4. Banking principles and Operations, M N Gopinath ,Snow white Publications
5. Principles and Practices of Banking, IIBF, McMillan India
6. Fundamentals of Modern Banking, N C Majumdar, NCBA Kolkata

Benchmark:
1. Andhra University - Retail Banking offered as elective
2. IBS Business School - Retail Banking - Elective

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