Frequently Asked Questions

Schedule

How does the course work?

This is a 6-month course consisting of modules, each containing:
 e-Learning
 Reading material
 Case study
 Discussion forum
 End of module quiz
There is an exam at the end of the course.

When will the next module open?

Please check the course calendar in the introduction section for the dates that each module opens.
You may have to submit an assignment or give feedback to another learners’ assignment before
going onto the next module.

When is the exam?

The exam is at the end of the 6-month course. There is an exam period of 1 month, in which you
can log on and take the exam at any time.

Course material

E-Learning
The e-learning is where you find the main theoretical content for each module and its learning
objectives. It is designed to be interactive and it should take around 1 hour to complete.
It is best viewed in Google Chrome browser.

Reading Materials
The reading materials complement the learning objectives of the module. You can access them
by clicking on the links provided in your course page.
Discussion Forum
The discussion forum presents you with one or two questions from the tutor and it should be used
for you to exchange your views on the question with your peers and ask questions about the module
to your tutor in case you need to.

Case Study
The case study is an assignment to put the learning outcomes of the module into practice.
Please submit your assignment in the Case Study Discussion and Submission Forum by the
deadline shown in the course calendar.
Your assignment will be reviewed by other course learners and the trainer; however, it will not be
graded. The case study does not contribute to the final grade of the course.

End of Module Quiz

The aim of the quiz is to track your progress so that you know which content needs reviewing
prior to taking the final exam.
Quizzes do not contribute to the final grade of the course

Consolidation Sessions
Consolidation sessions are one hour and a half, live web classes with the tutor.
They provide a summary of the course so far and a chance to ask questions.
All consolidation sessions are recorded, so if you miss one for any reason, you can always
catch up and ask questions in the forum.
Check the course calendar for dates and times.

Tutor

Can I ask the tutor a question?

Use the Discussion Forums of each module to ask questions to your tutor.

When will the tutor get back to me?

The tutor will aim to get back to any queries you have about the course content within 3 working
days. However, this may take longer during busy periods

2
 Exam

The exam is carried out online and you will have a 1-month window to access it.
Anytime during this period, you will be able to log on and take the test.
You will have two attempts to pass the test. If you fail on the first attempt, you will be able to re-take
the test after 24 hours.
The test consists of 50 multiple-choice questions. Read the instructions of each question carefully
and select the most appropriate answer.
The grade is pass or fail and the pass mark is 65%.
The time allowed is 1 hour and an additional 10 minutes' reading time is allowed before the start of
the examination.
Check the course calendar for the date the exam will be made available.

Can I defer or extend my exam?

Deferrals
You can arrange a deferral to the next course instance for £200. Please check
https://academy.rics.org/ to see the date of the next intake.
Exam extensions
If you fail both attempts within the exam period, you will have the option to buy a 2-week exam
extension for £50.
Contact the Online Academy to arrange onlineacademy@rics.org

Complaints and Feedback

For general complaints or feedback please contact the Online Academy Team at:
+44 (0) 207 695 1724
onlineacademy@rics.org

For complaints if you are having trouble accessing the course content (eLearning, reading materials, etc.) or
if you would like to send us your feedback please contact the Product Development Team at:
trainingpd@rics.org