Avaya one-X® Mobile

Increase employee
productivity and
reach-ability to
colleagues and
customers with
anytime, anywhere
mobile access to
Avaya Aura® core
services and rich
unified
communications.
Deliver business
results in real-time
Easy to use and secure - Avaya one-X® • Extend business communications
by connecting
Mobile helps enterprises lower expenses applications to mobile devices to help
people together.
and maintain business continuity by ensure employees can be accessible
Whether travelling, delivering a consistent set of easy-to- and productive while on the move.
teleworking from a deploy applications and services to
• Provide powerful telephony
partner’s office, or users through a consolidated server.
capabilities, once available only when
roaming throughout Real time access to your critical
in the office, while enabling users to
the main campus for enterprise communication capabilities,
have the ubiquity and portability of
including visual voice mail, aggregated
meetings or team the mobile device.
presence, synchronized call logs, and
projects, Avaya one- • Offer one number inbound and
unified contacts improves business
X® Mobile lets outbound calling, visual voicemail,
collaboration and customer service.
employees quickly corporate directory lookup, enterprise

connect to the right Avaya one-X® Mobile is a Unified

call log and user selectable options for

people, at the right where calls ring through.

Communications client that provides
time through a broad enterprise users with simple and Mobile workers, sales people and

choice of mobile intuitive access to enterprise executives no longer need to provide

handsets and communications from a wide selection multiple reach numbers, making them
of mobile devices, including high-end easier to contact. The additional
popular device
smart phones and tablets. Available for benefits? Increased employee
platforms.
popular device platforms, our one-X productivity and customer satisfaction.
Mobile clients:

avaya.com | 1
Key Customer Benefits
• Improve Reachability – Reduce the
chance of missing important calls by
simultaneously ringing the
deskphone and up to four other
devices, and seamlessly transfer
calls back and forth between mobile
devices and the deskphone or
computer-based software client for
true, one-number portability.
• Increase Productivity – Optimize
opportunities for collaboration by
taking advantage of presence and
availability indicators. Utilize visual
voicemail, consolidated call logs,
unified contact lists, and access to
corporate directory for fast, easy,
context-based communication. Take
advantage of “VIP” lists to allow
only key callers to reach you,
minimizing interruptions during
off-hours or critical meetings.
• Reduce Costs – Mobile charges can
be reduced by routing all outgoing
mobile calls through the enterprise
network. Single number reach
allows inbound calls to the mobile to
be sent to an enterprise voice
mailbox, enabling access to
messages through landlines and
enterprise networks. Additionally,
visual voicemail allows low cost data
download of voice messages
instead of more costly dial-in to the
voice mailbox.
2 | avaya.com
• Integrate Business Applications – Initiating/Receiving Calls
Enterprises can take advantage of
• Single Number Access Inbound –
business call recording and call
Incoming calls to the deskphone
tracking features for mobile calls,
ring both the deskphone and up to
and give mobile users access to call
four other devices, mobile or fixed,
coverage capabilities.
eliminating the need to give multiple
• Centralize Control – Enterprises can reach numbers.
maintain control of business
• Single Number Outbound – Because
numbers as mobile devices or users
mobile calls go through the
change and can manage risk with
enterprise PBX they can be handled
the ability to wipe mobile devices at
with enterprise policies and calling
the application level rather than at
plans. Users can maintain a single
the device level.
business identify and protect their
privacy.
Feature Summary
• Easy Mobile Switcher – Seamlessly
An intuitive graphical user interface
move calls between mobile devices
delivers quick access to Unified
and deskphones or “desktop”
Communications functionality. Avaya
clients without interruption
one-X® Mobile can be used on a
regardless of the device or client
variety of device platforms including
used to dial or receive the call.
Apple iPhone, Google Android, RIM
• One device for personal and
BlackBerry and Nokia/Symbian. This
business – Users can dial outbound
solution is compatible with most
calls directly, for personal calls, or
enterprise mobility environments,
via the enterprise PBX for business
independent of devices deployed or
calls.
cellular service provider utilized.
• Dial by Extension – Users can place Avaya one-X® Mobile
calls using internal extension dialing for Apple® Users
plans as they would in the office.
In addition to the full-
• Call Routing – Users can route featured Avaya one-X
incoming office calls to any device Mobile® for Apple's
based on schedule, location or on an iPhone, options are
ad-hoc basis using a quick entry available to meet the
feature. varying needs of Apple
users. Avaya one-X Mobile
• VIP Lists – VIP lists manage
Lite provides a graphical
incoming calls. Any calls not on the
user interface to enterprise
VIP lists can be sent directly to
communications for
voicemail to minimize interruptions. iPhone users with light-
Voicemail duty mobile business
needs.* The client offers
• Single Voicemail – If a business call is simultaneous deskphone
not answered from the mobile and mobile device ringing,
device, the call is sent back to the one-button accept/reject
corporate voicemail system ensuring of business calls, single-
mobile workers get messages in one number voice mail and
voice mailbox. Easy Mobile Switcher. This

• Visual Voicemail – Stored locally,

Learn More client can be downloaded
from the Apple AppStore
corporate voicemail is visual. With For more information about how the
for free (with a configured
no need to dial in, users can Avaya one-X Mobile can support your
Avaya Aura®
prioritize messages and get to the business, please contact your Avaya
Communication Manager
critical ones first, saving service plan Account Manager or Avaya
Extension to Cellular
minutes and time. Authorized Partner or visit us on account or an Avaya
www.avaya.com. Communication Server
Other Applications
1000 Mobile Extension)
* Avaya one-X® Mobile Lite is available for Apple
• Corporate Directory Integration –
iPhone, Google Android, and RIM Blackberry Additional servers and
Easy access to corporate contacts devices. See the Avaya one-X Mobile Lite Fact backend integration are
sheet for details.
through the search function. not required. Avaya
one-X® Mobile SIP for iOS
extends rich
communications
Enforced Call Handling for RIM capabilities to users of
BlackBerry Users Apple iOS devices
including iPhone, iPod
BlackBerry client configurations can be pre-defined touch, and iPad. Users can
and locked by administrators to help ensure that all connect to SIP-based
user call activity is captured by the client and handled Avaya Aura® platforms
by Avaya one-X® Mobile. This feature can be used for via WLAN, WiFi or
cellular data.
mobile call recording enforcement or to further
reduce costs by removing a user’s ability to bypass
the least cost routing benefits of Avaya one-X mobile
call handling.
avaya.com | 3
 System Requirements and Support
Required Licenses Supported Endpoints
• Avaya one-X® Mobile clients are • All IP Phone types (46xx, 96xx, 16xx)
enabled by one-X Client Enablement
• Apple iPhone, Google Android, RIM
Services and Extension to Cellular
BlackBerry and Nokia/Symbian. For a
(EC500) licensing. These licenses are
complete list of mobile devices, see
included in the Avaya Aura® UC All
the “Avaya one-X Mobile Device
Inclusive bundle or are available
Compatibility List” at
a la carte.
support.avaya.com
Supported Languages
Avaya one-X® Mobile SIP for iOS
• English (UK & US), Brazilian Portuguese
Required Licenses
(Brazilian), Chinese (Simplified), Dutch,
French (International), German, Italian, * Avaya one-X Mobile SIP for iOS
Japanese, Korean, Russian, Spanish
(International). Supported Languages
* Internationalization with English
Supported Environments localization
• Avaya Aura® Communication Manager
versions 5.2.1, 6.0.1+ Supported Environments

• Optional: Avaya Modular Messaging * iOS 4 operating system

5.x+, or MM/MMS and MM / Microsoft * iPhone 3Gs and 4
Exchange (requires Visual Voicemail)
* iPod touch generation 4
• Optional: Avaya Aura® Application
* Wireless enabled enterprise campus
Enablement Services 5.x+
802.11 b/g/n
• Microsoft Active Directory 2003 R2,
* Avaya Aura Session Manager 6
2008 Rs, IBM Domino Server 8.5.1,
Novell eDirectory 8.8 SP5, SUN * Avaya Aura Communication Manager 6
directory Server EE 6.3.1/7.0
* Avaya Aura System Manager 6
Minimum Server Requirements * Avaya Aura Communication Manager
(Supported  on Avaya Common 5.2.1 and SIP Enablement Service 5.2 are
Server Platforms) also supported
• Two quad core 2.4 GHz or better CPU

• 24 GB RAM

• 3 x 146 GB hard drive

• Red Hat Enterprise Linux ES release 5

About Avaya
Avaya is a global
provider of business
collaboration and
communications
solutions, providing
unified communications,
contact centers, data
solutions and related
services to companies
of all sizes around
the world. For more
information please visit
www.avaya.com.
© 2011 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. and are registered in the United States and other countries. All
trademarks identified by ®, ™, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All
other trademarks are the property of their respective owners. Avaya may also have trademark rights in other terms used
herein. References to Avaya include the Nortel Enterprise business, which was acquired as of December 18, 2009.
12/11 • LB3104-03
4 | avaya.com