Mobile Collaboration with Avaya

one-X Clients for Unified

®

Communications
Make Your Enterprise Why Avaya for
Mobile-ready Mobile UC
An array of market trends and economic Avaya one-X® clients extend your mobile
factors is making users and businesses enterprise strategy across a wide range of
increasingly mobile. desktops, laptops and mobile devices. The
Avaya one-X clients
extensive breadth of Avaya’s one-X client
deliver a software-
From frequent travelers and portfolio is a key reason Avaya has been
based user
telecommuters to employees who have an recognized as the global market leader in
experience that lets
office but rarely use it, more than one advanced enterprise mobility solutions. 2
you easily deploy
consistent mobility billion workers around the world are

and communications considered mobile.1 More powerful With Avaya, your enterprise benefits from

strategies across handheld devices and the spread of centralized management and deployment

desktops, laptops broadband data options are creating while maximizing choices in client devices,

and mobile devices, opportunities for an array of new mobile operating systems and network access.

including Google collaboration services.

Android phones, Your employees get a consistent,

Apple iPhones, RIM As mobility becomes the rule rather than comprehensive, collaborative experience,
BlackBerrys, the exception, enterprise mobile extending the power of Avaya Aura®
Windows devices communications strategies are evolving Unified Communications (UC).
and more. With from providing convenient reachability to
anywhere, anytime delivering tools that maximize individual Avaya works closely with device
access to all of your and team performance. Businesses need manufacturers to adapt to the needs of
communication and to provide continuity in productivity, every kind of mobile user, from the
collaboration tools, decision making and customer service occasional traveler to the power
your enterprise has while cost-effectively managing the collaborator.
new ways to lower deployment of mobility tools that are
expenses, increase secure and easy to manage. Empower your employees. Support your
productivity, teams. Deliver the people-centric tools
enhance business This is the new reality of the mobile that make a difference every day in
continuity and enterprise—count on Avaya one-X clients ®
productivity, customer support and
streamline customer to make your enterprise mobile-ready. overall enterprise performance.
support.
1
IDC, Worldwide Mobile Worker Population 2009-
2013 Forecast, June 2010
2
Frost & Sullivan, Market Share Leadership,
Enterprise Premises-Based FMC Solutions Global,
2011 avaya.com | 1

The Broadest
Combination of Clients
and Supported Devices
Avaya makes your enterprise mobile-
ready by maximizing your choices:
More Choices in Devices
Give your employees options for
communication and collaboration so
they can be productive wherever they
are located and on whatever device is
available to them. Popular platforms
that work with Avaya one-X® clients
for Unified Communications include:
• Windows-based PCs/laptops
• Apple Mac, iPhone, iPod touch
and iPad
• Google Android
• RIM BlackBerry
• Nokia/Symbian
• Windows Mobile
2 | avaya.com
More Choices for Collaboration
Support a wide range of options for
communications and collaboration via
voice communications, messaging,
voice/video conferencing, Web-
based applications, etc. You can
adapt and deploy services that meet
the needs of your users, your budget
and your enterprise objectives,
whether it’s driving innovation,
streamlining business processes,
customer experience, etc.
Consistent User Experience
While Avaya maximizes flexibility, it
simplifies and streamlines mobility by
delivering a consistent user
experience. A common user
experience is provided across clients
with features such as consolidated
call logs and unified contact lists.
Comprehensive Avaya Aura®
Services and Applications
Implementing Avaya one-X client
software on desktops and mobile
devices extends the reach of your
Avaya Aura applications such as
messaging and conferencing.
Applications Integration
Avaya one-X client solutions work
with Avaya Aura® Presence Services
and directly with leading desktop
productivity tools such as
Microsoft Office Communicator
and Microsoft Outlook.
A Mobility Portfolio that
Connects Users
Anytime, Anywhere
Choices in Unified Communications
clients are the key to your enterprise
mobile strategy. Avaya is ready:
Avaya one-X® Communicator
Turn your desktop or laptop into a
complete communications center for
voice, video, conferencing, IM, etc.
Connect a USB headset, Bluetooth
headset, speakers, mobile phone or
any standard desktop phone.
Integrate with Microsoft Office
Communicator and other productivity
tools. Support for
H.323 and SIP endpoints.
Avaya one-X Mobile
®
Go mobile and take your Unified
Communications—and user profile—
along with you. Regardless of what
device you are using, callers see one
number when you call and use one
number to reach you: your business
number. Move calls seamlessly from
desktop to mobile and back.
Avaya one-X® Portal
Web-based access to unified
communications. Just log on.
No client software needed. Take
advantage of voice, conferencing,
presence, visual voice mail, corporate
directories and more. Voice over IP-,
firewall- and Virtual Private Network
(VPN)- friendly.
Options on Apple
Devices
Avaya offers a wide range of
clent options to meet the needs
of Apple users:
Avaya one-X® Mobile: Full
support for mobility and unified
communications including one-
number reachability, seamless
call handling between your
desktop and iPhone, call
screening and visual voice mail.
Avaya one-X® Mobile Lite: A free
download from the Apple App
Store for the iPhone (with a
configured Avaya Aura®
Communication Manager
Extension-to-Cellular account or
an Avaya CS 1000 Mobile
Extension). Provides access to
basic telephony capabilities and
can be implemented without a
client server.
Avaya one-X® Mobile SIP for iOS:
Extend rich communications
capabilities to users of Apple iOS
devices, including iPhone, iPod
Touch, and iPad. Connects via
WiFi (SIP-based networks) or
cellular.
Avaya one-X® Communicator for
Mac OS: Turn any Apple laptop or
desktop into a real-time
communications center with
click-to-dial, conferencing,
contact management, VoIP and
more.
All Avaya one-X client solutions
for Apple preserve a consistent
user profile across devices—
callers see only your office
extension—and integrate with the
corporate directory.
avaya.com | 3
 on up to five devices. Easily manage
preferences: sending calls to any
device/location based on schedule.
Screen calls and know when VIPs are
trying to reach you.

Extending Expertise

Your customers are everywhere and

Mobile Communications
with Avaya one-X client software,
critical expertise and decision making
can be everywhere, too. Presence
information shows availability of
colleagues, partners, executives,

Getting Started that Drive Enterprise subject matter experts, etc. See at a
glance who is online, on the phone,
with Avaya one-X Is Performance
available to IM, in a conference call,
Easy Innovation, productivity and
traveling, or on vacation.
responsiveness depend on mobile
It’s convenient and cost-
solutions that make communications
effective to get started Connecting Seamlessly
with Avaya one-X client seamless. Avaya one-X® client
software through Avaya software makes it easy. The “mobility = travel = cellular”
UC All-Inclusive (UCAI) equation barely captures the evolving
bundles that include state of mobility in today’s enterprise.
Simplifying Reachability
Extension to Cellular, Many “mobile” workers never leave
Avaya one-X Mobility means convenience, but it
the campus. A large percentage of
Communicator, Avaya can also mean confusion: Multiple
one-X Mobile, Avaya cellular calls take place in the office.
reach numbers. Competing messaging
one-X Portal and That’s why Avaya one-X client
systems. People guessing how best to
Application Enablement software supports seamless
reach an employee. That’s why Avaya
Services (AES) for connectivity across networks and
Unified Desktop one-X® client software makes a user’s
devices.
(Microsoft OCS and IBM profile the same regardless of the
Sametime). device being used and provides a
single voice mail for messages.
UCAI bundles are
included with Avaya
Aura® Enterprise Edition Connecting to Customers
packages or available Missed calls mean lost sales and
with Standard Edition at
frustrated customers. Avaya one-X
a per user fee. Avaya
Presence is provided at client software is designed to

no charge with Avaya minimize missed connections:

Aura Standard or Incoming calls can simultaneously ring
Enterprise license.
Note: Avaya one-X Communicator for CS1000,
Avaya one-X Communicator for Mac OS and
Avaya one-X Mobile SIP for iOS are only
available a la carte.

4 | avaya.com
Lowering Costs,
Increasing Value
Communications over mobile networks
is convenient—but also expensive.
Avaya one-X® clients provide ways to
keep the convenience while reducing
costs:

• Transfer mobile calls to landlines:

Avaya one-X solutions enable you to
preconfigure common numbers and/
or devices (e.g., temporary work
• Take advantage of WiFi: Leverage a variety of options to make calls via
space, hotel number, etc.) allowing
available WiFi networks. Move all call control, notifications, IM/Presence,
you to push the mobile call to a “free”
directory search and other data traffic to WiFi. Leverage Internet VoIP
landline.
services.
• No more global outbound roaming
• Least-cost routing: Continue to make calls via your mobile plan,
charges: While traveling globally,
but have calls (especially international calls) routed from the carrier’s
outbound roaming charges (which are
network to your enterprise network and take advantage of least-cost
higher than inbound) quickly add up.
routing.
Your Avaya one-X client will solve the
problem: sending a data signal to the Smart use of the built-in features of Avaya one-X clients will not only reduce

enterprise network that effectively cellular usage but may allow you to save costs with a less expensive service

converts outbound mobile calling to tier. Additional savings can be accomplished by:

inbound.
• Eliminating charges for redundant services (e.g., cellular voice mail)

• Using centralized call detail

records to distinguish between enterprise calls and personal calls on
mobile billing

Avaya one-X® Client Software Solutions At-a-Glance

Telephony Video IM & Presence Unified Communications
H.323 & SIP endpoints
Visual voice mail,
VoIP features, supported
Avaya one-X consistent call logs,
mid-call Yes Federated IM &
Communicator contacts, conferencing
features Presence with
with roster
Microsoft OCS
Visual voice mail,
Avaya one-X Federated Presence
VoIP features NA consistent call logs,
Mobile with Microsoft OCS
contacts
Visual voice mail,
Avaya one-X Portal Yes NA Presence
conferencing

avaya.com | 5

Why Avaya for
Your Mobile
Enterprise
Breadth of solutions: Avaya
offers a mobility portfolio that’s
broad—ranging across a wide
selection of devices—and deep:
delivering rich communications
and collaboration capabilities
that drive enterprise
performance.
Available now: Avaya mobility
solutions are proven and tested
in enterprises around the world.
Truly unified: Avaya delivers
mobile unified communications
through a common user
experience across a broad set of
clients with a single, rich back-
end of Avaya Aura® services.
Market leadership: Avaya has
been recognized as the global
market leader in advanced
enterprise mobility solutions. 3
3
Frost & Sullivan, Market Share Leadership,
Enterprise Premises-Based FMC Solutions
Global, 2011
6 | avaya.com
Avaya: Right for Users… Faster startup: The common user
experience across clients simplifies
Right for the Enterprise
training and solution rollout.
Large-scale deployments of business
applications to widely dispersed
Preserve investments: Implement
employees—the very thing that drives
mobile strategies while leaving
greater enterprise performance—is
existing multivendor equipment and
cumbersome and time-consuming.
applications in place.
Avaya meets the challenge through
Evolve your network at your pace:
simplified architecture and
Support for both SIP and H.323
deployment with Avaya one-X® Client
protocols allow organizations to
Enablement Services.
standardize on one portfolio of
mobile collaboration solutions for
Avaya one-X Client Enablement
their entire organization while future-
Services deliver Avaya Aura®
proofing their evolution
Unified Communications services and
to SIP.
applications through a consolidated
server to Avaya one-X clients. This
Lower the cost of business
approach facilitates efficient
continuity: Support for a wide range
administration and deployment,
enabling lower total cost of
of devices simplifies and lowers the
cost of business continuity.
ownership.
Easily add new functionality:
Common user experience/lower
Take advantage of the growing
costs: Avaya’s consolidated-server
numbers of third-party applications
approach provides end users with
for mobile devices.
a consistent user experience
across clients.
Meeting the Mobile
Challenge
No two mobile workers are exactly
alike and the needs of any given
individual will change based on where
and what work needs to
get done. Whether teleworking
from home or a partner’s office,
roaming the campus, traveling, or
hotdesking at headquarters, Avaya
gives you choices to support different
people with different
needs and different roles:

Mobile collaborators: Out of the

office far more often than they are in
Client software supports their work Learn More
(executives, sales professionals, high-
rather than getting in the way.
touch customer care consultants), To learn more about the Avaya one-X®
mobile collaborators are short on client portfolio, contact your Avaya
Desktop collaborators: The least
time and bandwidth. They need to get Account Manager or Avaya
mobile but often the most focused on
things done now and will welcome Authorized Partner or visit us at
being able to communicate in any
how Avaya one-X® client software avaya.com.
media, desktop collaborators are
enables them to work from anywhere,
responsible for supporting teams and
in real time and get the job done. Visit avaya.com/innovations for
driving enterprise-wide response.
Now! information on Avaya one-X solutions
Productivity-centric, they often
for Apple users.
include back-office workers,
Visual collaborators: Team members
technology team members, general
focused on facilitating shared
customer care and knowledge
understanding across dispersed
workers. Avaya one-X Client software
teams. These project-centric
gives them a consistent set of
individuals are found on technology
communications services.
teams and often include technical
customer care representatives, artists
and designers. Their focus is getting
things done on-time and on-budget
and will welcome how Avaya one-X

avaya.com | 7
About Avaya
Avaya is a global
provider of business
collaboration and
communications
solutions, providing
unified communications,
contact centers, data
solutions and related
services to companies
of all sizes around the
world. For more
information please visit
www.avaya.com.
© 2011 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. and are registered in the United States and other countries. All
trademarks identified by ®, ™, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other
trademarks are the property of their respective owners. Avaya may also have trademark rights in other terms used herein.
References to Avaya include the Nortel Enterprise business, which was acquired as of December 18, 2009.
07/11 • UC4742-02
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