QUESTIONNAIRE

MARKET SURVEY ON HP LAPTOP

As Our Customer, please show your views regarding your experience:
Name: _______________________
Age: _______________________
Occupation: ______________________
Gender: ______________________

Very Good Good Average Bad Very bad

1. Overall Quality ☐ ☐ ☐ ☐ ☐
2. Value ☐ ☐ ☐ ☐ ☐
3. Purchase Experience ☐ ☐ ☐ ☐ ☐
4. Installation of first use experience ☐ ☐ ☐ ☐ ☐
5. Usage Experience ☐ ☐ ☐ ☐ ☐
6. After purchase service ☐ ☐ ☐ ☐ ☐
(Warranty , Repair , Customer Service etc)
7. Brand position ☐ ☐ ☐ ☐ ☐
8. Cooperation of staff Members ☐ ☐ ☐ ☐ ☐
9. Feeling satisfied with your buying experience ☐ ☐ ☐ ☐ ☐
10. Journey with us ☐ ☐ ☐ ☐ ☐
11. Do you have a HP laptop? (Yes/No)
12. Would you suggest your friends & relatives to buy HP laptop? (Yes/No)
13. Have you ever contacted customer service ? (Yes/No)
14. Are you happy with our services? (Yes/No)
15. Did our product &services meet your expectations? (Yes/No)