ALB-TENANT HANDBOOK (English)

Long Bien Hanoi Shopping Center
TENANT HANDBOOK
Revision 14 / March 2019
No. 27, Co Linh Street, Long Bien Ward, Long Bien District, Hanoi
Vietnam Hanoi Long Bien Shopping Center
Table of Contents
1.0 INTRODUCTION ............................................................................................................................................................................. 6

1.1 Definition ......................................................................................................................................................... 6
1.2 Terms and Abbreviations ................................................................................................................................. 7
1.3 Disclaimer ........................................................................................................................................................ 8
2.0 GENERAL REQUIREMENTS FOR FIT-OUT WORKS ................................................................................................................................ 9

2.1 Expenses .......................................................................................................................................................... 9
2.2 Approvals of Landlord ...................................................................................................................................... 9
2.3 Approval of Governing Authorities................................................................................................................... 9
2.4 Tenant’s Representative (s).............................................................................................................................. 9
2.5 Site Measurement .......................................................................................................................................... 10
2.6 Site General Notes ......................................................................................................................................... 10
3.0 DESIGN CRITERIAS ....................................................................................................................................................................... 12

3.1 Ceiling ............................................................................................................................................................ 12
3.2 Flooring .......................................................................................................................................................... 14
3.3 Wall Partitions: .............................................................................................................................................. 16
3.4 Shop Front Designs......................................................................................................................................... 17
3.4.1 Shop Front Door ......................................................................................................................................................................................................................... 17
3.4.2 Emergency exit door ................................................................................................................................................................................................................... 18
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3.4.3 Design of Shop Front:.................................................................................................................................................................................................................. 18

3.5 Shop Front Display ......................................................................................................................................... 20
3.6 Shop Front Signage......................................................................................................................................... 20
3.7 Expansion Joint .............................................................................................................................................. 23
3.8 Water Proofing ............................................................................................................................................... 23
3.9 External Building Wall Signage ....................................................................................................................... 24
3.10 External Wall Signage at Glazing Areas........................................................................................................... 25
3.11 Fixtures, Cabinets, Equipment ........................................................................................................................ 25
3.12 M&E SERVICES ............................................................................................................................................... 26
3.12.1 Firefighting protection system ................................................................................................................................................................................................ 26
3.12.2 Air conditioning Ducts ............................................................................................................................................................................................................ 27
3.12.3 Domestic Water and Drinking Water ....................................................................................................................................................................................... 30
3.12.4 Drainage and Grease Trap....................................................................................................................................................................................................... 30
3.12.5 Kitchen Outdoor Air (OA) and Exhaust Air (EA) Fan ................................................................................................................................................................. 35
3.12.6 Liquid Petroleum Gas (LPG) .................................................................................................................................................................................................... 35
3.12.7 Electrical Services – Refer Section 5.4 ..................................................................................................................................................................................... 36
3.12.8 Lightings ................................................................................................................................................................................................................................. 38
3.12.9 Telephone and Internet and CATV .......................................................................................................................................................................................... 40
3.12.10 Roller shutters ........................................................................................................................................................................................................................ 40
3.12.11 Cash Registers / CCTV for Cash Registers / LAN ....................................................................................................................................................................... 41
3.12.12 Public Address / Intercom ....................................................................................................................................................................................................... 41
3.12.13 M & E General Requirements.................................................................................................................................................................................................. 41
3.12.14 Others .................................................................................................................................................................................................................................... 42
3.12.15 Table of MEP Scope of Works (Refer to Design Drawing Guidelines, Section D) ....................................................................................................................... 43
4.0 KIOSK GUIDELINES ....................................................................................................................................................................... 43
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5.0 REQUIREMENTS FOR SUBMISSION OF TENANT’S DESIGN .................................................................................................................. 44

5.1 Stages of Design Submission .......................................................................................................................... 44
5.2 Stage 1 - Preliminary Design Submission ........................................................................................................ 44
5.3 Stage 2 - Final Design Submission for Fit-Out (Refer to Flow Chart No.1) ....................................................... 45
5.3.1. Landlord’s requirements on Tenant ........................................................................................................................................................................................ 47
5.3.2. General Requirements ............................................................................................................................................................................................................ 50
5.4 M&E Services Procedure ................................................................................................................................ 50

5.4.1. Procedure for Application of Electrical Meter by Tenant(s) ...................................................................................................................................................... 50
5.4.2. Procedure for Application of Water BTU by Tenant(s) ............................................................................................................................................................. 53
5.4.3. Application of Telephone service by Te nant(s) ........................................................................................................................................................................ 55
5.4.4. Application of LPG by Tenant(s) .............................................................................................................................................................................................. 55
6.0 CONDITIONS BEFORE COMMENCEMENT OF FIT-OUT WORKS BY TENANT ........................................................................................... 57

6.1 Payment to the Landlord before commencement of Fit-out Works................................................................ 57
6.1.1. The Second Security Deposit ................................................................................................................................................................................................... 58
6.1.2. Fit-out Management Charge ................................................................................................................................................................................................... 59
6.1.3. Utility Deposit ........................................................................................................................................................................................................................ 59
6.2 Work Arrangement Before Commencement and During Fit-out Works By Tenant ......................................... 59
6.3 Indemnity and Insurance Policies ................................................................................................................... 60
6.3.1 Indemnity ................................................................................................................................................................................................................................... 60
6.3.2 Insurance Requirements for Tenant – Fit-Out .............................................................................................................................................................................. 62
6.4 Other Insurance Provisions ............................................................................................................................ 62

6.5 Relevant Governing Authority Approval Documents ...................................................................................... 64
6.6 Handover of Demised Premises...................................................................................................................... 65
6.6.1. Site Inspection ........................................................................................................................................................................................................................ 65
6.6.2. Demised Premises Handover Document ................................................................................................................................................................................. 65
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6.7 Penalty for Late Completion ........................................................................................................................... 65
7.0 TENANT SUBMISSION CHECKLIST AND SCHEDULE ............................................................................................................................ 66
8.0 SCHEDULE OF FIT-OUT WORKS ON SITE .......................................................................................................................................... 66

8.1 Date of Submission for Design/ Technical Specification/Authority Approval ................................................. 66
8.2 Date of Commencement for Fit-out Works..................................................................................................... 66
8.3 Schedule of Fit-out Works for Tenant ............................................................................................................. 66
8.4 Targeted Dates for Authority Inspections....................................................................................................... 66
8.5 Last Day for Fit-out Works .............................................................................................................................. 67
8.6 Cleaning and Merchandiser Display Works .................................................................................................... 67
8.7 Shopping Center Cleaning and Preparation Work .......................................................................................... 68
8.8 Practical Completion of Fit-Out Works ........................................................................................................... 68
8.9 Documents to be Submitted........................................................................................................................... 68
8.9.1. General Tenant ....................................................................................................................................................................................................................... 68
8.9.2. F&B Tenant ............................................................................................................................................................................................................................ 68
9.0 GENERAL PROJECT INFORMATION ................................................................................................................................................. 69
10.0 FORMS/ APPLICATIONS (FORM 1 ~ FORM 17C) ............................................................................................................................. 69
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1.0 INTRODUCTION
This Handbook stipulated the Landlord's requirement for the Tenant and Tenant’s Contractors with regards to commencement and construction matters,
leading to the practical completion of the fit-out works on Site.
The intention of this Handbook is to ensure satisfactory interface and administration of fit-out works with particular regards on matters relating to site
management. Any contravention of the provision herein will constitute a breach on the Tenancy Agreement of the Tenant and the Landlord is entitled to
exercise its rights accordingly.
Tenant or Tenant’s Contractors may commence the fit-out works upon notification provided by the Landlord either before or after the Certificate of
Completion (COC) which is obtained for the project.
In this Handbook, unless the context otherwise requires, words and expression defined in the Tenancy Agreement to which this Handbook is annexed, the
following words and expression shall have the same meaning as follows:
1.1 Definition
a) “Project” shall mean the construction of a commercial shopping centre herein refer to as “AEON” with the project title of “AEON MALL Long Bien Hanoi
Shopping Center”.
b) “Site” shall mean the construction site of AEON MALL on Co Linh Street, Sai Dong, Long Bien District, Hanoi.
c) “Approved” shall mean approvals in writing issued by the Landlord or the Landlord’s representative.
d) “As described” shall mean those descriptions stated in the Tenancy Agreement and Tenant Handbook.
e) “Local Authorities “shall be deemed to include all the relevant administrative agencies as their approval and / or consents are material to the
implementation of the Fit-Out Works or anything in connection thereof.
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f) Word importing the masculine gender shall include the feminine and neuter genders and works importing the singular shall also include the plural and
vice versa where the contract requires.
g) The word “hereof”, “herein”, “hereafter””, and “hereunder “and words similar import, when used in this Handbook shall refer to this Handbook and not
to any particular part of this Handbook.
h) “Landlord” shall mean AEON MALL HIMLAM CO., LTD. – Hanoi Branch bearing the address at 16Fl, Ladeco Building, 266 Doi Can Str, Lieu Giai
ward, Ba Dinh dist, Hanoi,Vietnam
i) “Tenant” shall mean the Tenant(s) and is to include his successors-in-title, heirs or personal representatives and where not repugnant to context its
servants and agents.
j) “Tenant Coordinator” shall mean SEMBA VIETNAM CO.,LTD., Hanoi Branch (Pure Projects Co., Ltd.) acting on behalf of the Landlord for all tenancy Fit-
Out Works.
k) “Tenant Representative” shall mean to include Tenant’s successors-on-title, heirs or personal representatives, Tenant’s appointed designer and
contractors and where not repugnant to the context as its servants and agents.
l) “Main Contractor” shall mean OBAYASHI VIETNAM CORP, or its nominee and include its successors-in-title, heirs or personal representatives and where
not repugnant to the context as its servants and agents.
1.2 Terms and Abbreviations
The following abbreviations shall have the meaning hereby assigned to them:
Landlord AEON MALL HIMLAM CO., LTD. – Hanoi Branch

Mall Operations AEON DELIGHT (Vietnam) CO., LTD.
Main Contractor OBAYASHI VIETNAM CORP.
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Interior Design SEMBA CO., LTD.

Tenant Coordinator SEMBA VIETNAM CO., LTD. – Hanoi Branch.
Subcon Fit-Out Contractors of Tenant
3
M Cubic Meter
2
M Square Meter
M Meter
mm millimeter
FFL Finished Floor Level
CHL Ceiling Height Level
RC or rc Reinforced Concrete
1.3 Disclaimer
We trust the Tenant Handbook has been helpful and useful for you as guidelines that assist you in planning for your new retail business within AEON MALL
Long Bien Hanoi Shopping Center. The process involved to get you to a successful completion of the fit-out work, comply with design guideline and to assist
you and your design team to maximize your merchandise exposure, to enhance the character of your merchandise zone and to streamline the Fit-Out process.
Should any discrepancies arise, Tenant has to clarify with Landlord immediately. For matters involving technical issues, Tenant is to seek its own professional
advice.
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2.0 GENERAL REQUIREMENTS FOR FIT-OUT WORKS
2.1 Expenses
Tenant shall be fully responsible for the expenses incurred due to the Fit-out Works, unless it is specifically stated that the Landlord shall provide, otherwise
the Tenant shall be responsible for all the expenses thereof.
2.2 Approvals of Landlord
Tenant shall submit the design of the Demised Premise to the Tenant Coordinator for the approval before any commencement of the Fit-out Works on Site
(Refer Section 5).
2.3 Approval of Governing Authorities
a) Tenant shall comply with all requirements of the relevant Governing Authorities and approved Codes of Practice.
b) Tenant shall submit and obtain approvals from all relevant Governing Authorities for the Fit-out Works and shall carry out all the procedures leading to
the approvals.
c) Approval of Design by the Landlord may not be deemed to mean acceptable by the Governing Authorities or vice versa.
2.4 Tenant’s Representative (s)
a) Tenant shall appoint one (1) or more of the following: Architect, Designer, Engineers, etc. who are registered to practice in Vietnam for the purpose
of design, submission, administration and whatever connected therewith the Fit-out Works.
b) The above list of personnel shall be submitted to the Landlord for approval.
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2.5 Site Measurement
a) Drawings issued by the Landlord are extracted from information supplied by Landlord's consultants for reference and a base to survey site existing
before proceeding Tenant work. The Landlord and Tenant Coordinator will not be held responsible for any deviation of the information from the existing
site condition.
b) The Tenant’s designer, contractor must verify all dimensions and services subject to final measurement before commencing design and preparation work.
Discrepancies must be reported immediately to the Tenant Coordinator before proceeding. No claim shall be made against to Landlord in relation to
drawing & site condition.
c) Actual measurement on site shall be made by Tenant’s Fit-out Contractor before the commencement of Fit-Out Works.
2.6 Site General Notes
a) Prior to the commencement of Fit-Out Works, Tenant shall submit to Tenant Coordinator all Approved Fit-out Construction Drawings with complete
attachment as follows:
· Approval Form with complete information issued by the Landlord and Tenant Coordinator
· Complete design drawings approved by Landlord (A3 size, English version)
· Fit-out Works Master Schedule
· Fit-out Deposit Paid
· Indemnity and Insurance submitted
· Site Access Request Checklist (Form 6A)
· Entry Permit to Work (Form 7A)
· Appointment of Tenant Consultant (Form 1)
· Fire Safety Approval from Nominated Sub-Contractor (Form 6C)
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b) All modules such as cabinets, equipment, display et al. after installation or fixing must be properly covered by any colorless polyethylene sheet to protect
from dust and damages. Transparent polyethylene sheet must be used for the purpose of inspection.
c) No sharp edges will be allowed on cabinets or any modules to avoid injuries.
d) No protruding installed object must be made that may cause unsafe condition.
e) During painting works, floor finish tiles should be covered by paper or plastic sheeting to avoid spillage and splatters on the floor.
f) Tenants or Tenant’s Representative shall submit ID / MEP & Defect Inspection Checklist (Form 11) for final inspection to Tenant Coordinator and Landlord.
g) After the completion of the Fit-Out Works, Tenant are responsible for the submission of complete As-built drawing to Tenant Coordinator for review and
approval prior to submission to the Landlord on the account of each Tenant.
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3.0 DESIGN CRITERIAS
3.1 Ceiling
a) Ceiling at Common Area
- Ceilings at Landlord's Common Area are of Gypsum Plaster Board.
- Light fittings, diffusers, sprinkler heads, etc. are located within the ceiling area and are arranged in a regular manner.
- Controlled Clear Ceiling Height for Landlord's Common Area (typical):
· 1st Floor - 4,200mm from FFL
· 2nd Floor – 3rd Floor - 3,800mm from FFL
· 4th Floor - 4,000mm from FFL / 7,900mm from FFL
b) Ceiling at Tenant’s Demised Premises
- Soffit slab with bare concrete condition to receive finishing ceiling from Tenant at its own cost.
- Ceiling type and materials: Suspended Gypsum Plaster board ceiling complete with access panels 600x600mm for future M&E maintenance works.
Suspended ceiling with exposed ceiling "T" is not permitted (case by case) except closed kitchen and storage area ( tenant have to submit drawing
to get approval from AM)
- Exposed ceilings are accepted with painted finishing works except fire-fighting piping and gas piping system, fire alarm conduit pipe, main CB, ELCB
box and cable ladder / trunking.
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- Ceiling with expansion joints shall be provided with Landlord’s approved type of expansion joint system. (Refer to Design Drawing Guidelines, Section
E)
- Access panels: - Ceiling access panels with frame of minimum size 600mm x 600mm MUST BE provided below all the M&E valves such as air-
conditioning device points, FCU units, control valves, stop cock, elbow bent for floor trap, volume control damper (VCD), fire shutters as specified
in the drawing and others which is required for periodical servicing and maintenance by Tenant.
600mm x 600mm
ACCESS PANEL
WITH FRAME
- Ceiling Hanger: ceiling hangers which attached to the M&E services are strictly not allowed. Inspection shall be carried before ceiling board close
up. Tenant shall arrange for the Inspection with Tenant Coordinator and Landlord when work is ready. Any ceiling close up without the
rectification works and inspection will be at Tenant’s own responsibility as the finishes may need to be dismantled to redo.
- Shall comply with fire rating requirement of the Authority.
- Ceiling Height for Tenant’s Demised Premises (typical):
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Tenant’s Controlled Ceiling Height:
Floor Level Tenant Controlled Ceiling Height
General Tenant 4200mm from FFL

First Floor (1F)
F & B Tenant 4200mm from FFL
General Tenant 3800mm from FFL
Kids Tenant 3800mm from FFL
Second Floor (2F)
Kiosk Tenant 3800mm from FFL
Café Tenant 3800mm from FFL
F & B Tenant 3800mm from FFL
Third Floor (3F) Food Court 3800mm from FFL
Kiosk Tenant 3800mm from FFL
Fourth Floor (4F) Cinema / Amusement As Per Approved Drawings
3.2 Flooring
a) Flooring at Common Area: Common Area is finished in compressed homogeneous tiles.
b) Flooring at the Demised Premise:
i.) Floor completed at bare concrete slab, to receive Tenant finishes.
ii) Flooring shall be installed by the Tenant at its own cost.
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iii) Flooring shall include the base and the finishing materials.
iv) The finish floor level of the Demised Premises shall match the Common Area finish floor levels immediately outside the Demised Premises. If any
gap is created, appropriate measures should be taken and obtain Landlord approval prior to any installation of floor finishing.
v) Saw Cut Joints at Ground Floor Level – Tenant should provide joint the same as the existing cut-joint with approved joint filler before laying the floor
finishing material.
vi) Hacking to reinforced concrete (RC) structure such as columns, beams and slabs are strictly NOT PERMITTED. The minor chipping shall be limited
to cement mortar floor screed. Permission and approval must be obtained from the Landlord and Main Contractor before carrying out any hacking
or coring works on RC structure.
vii) Floor expansion joint cover and drain gutter at slab soffit will be provided by Main Contractor. Tenant interior walls shall be at Tenant’s cost.
viii) Raised Floor Kitchen for F & B Tenant.
Tenant is to install raised floor system for wet areas inclusive of waterproofing membrane / compound compliance to the approved method
statement submitted by Tenant and all designs should be confirmed by Landlord.
The maximum allowable concrete raised floor thickness is only 100mm, if Tenant wishes to raise the floor level by more than 100mm, Tenant is
allowed to use only approved type of Styrofoam.
ix) Ground Floor Units – where clean out is required, Landlord will provide clean out cover. Tenant is to install at its own cost.
x) Grease Interceptor – F & B Tenant

All kitchens must be provided an authority approved type of grease interceptor(s) and shall be installed on structure slab and below dish wash
basin, sink counter or any other area. Flow rate and grease trap capacity (Refer to Section 3.12.4 h) shall be indicated in the submitted M&E layout
plan.
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All floor discharge outlet in kitchen area shall be installed with approved type of removable strainer or filter in order to prevent any solid waste
from being discharged to the main drainage system.
Proper waste water collection sumps or scupper within the kitchen area shall be provided.
xi) Acceptable Finishing Materials: Materials shall be of durable, highest quality, complies with safety standard, loading restrictions (see tenant area
design load condition) and may include:
• Marble or either approved stones.

• Ceramic tiles.
• Wooden strips.
• Resilient sheets or tiles (vinyl or rubber base only).
• Carpet.
v For floor level loading restrictions, Refer to Tenant Area Design Load Condition.
3.3 Wall Partitions:
a) Wall Partition at boundary: Boundary walls and columns in Demised Premises are bare to receive Tenant’s finishes.
b) Tenant has to install own wall beside Aeon Mall wall. Tenant own wall has to install steel reinforcement frame from CB slab to floor. Hack or drill
on existing wall, column is not allowed. Hanging or taking directly load on landlord’s wall is not approved
c) Internal Wall Partitions
i) The wall, partition shall be installed by Tenant at its own cost and subject to the approval of the Landlord. Aerated Lightweight Concrete (ALC) block
or dry wall partitions are acceptable materials to be used. No clay brick/ sand brick wall is allowed.
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ii) Acceptable Partitioning Finishing Materials.
• Plastic laminates or wood veneer sheets

• Marble or ceramic tiles (for Marble: should be submit structure for approval)
• Fabric or vinyl coated wall covering
• Paint, stain or textured coating
iii) Wall partitioning materials shall have acceptable combustibility, flame spread and smoke develop drafting and shall comply with the relevant
Governing Authorities and the requirement of the By-Laws.
iv) In any case any expansion joint is required on wall, Tenant must provide and install. All to comply with the Landlord’s approved type of construction
joint system (Refer to Design Drawing Guidelines, Section E).
3.4 Shop Front Designs
3.4.1 Shop Front Door
a) General Area - Fifty percent (50%) of the total Tenant Façade length should be allotted for opening
F & B Area – Fifty percent (50%) or more of the total Tenant Façade length should be allotted for opening
In case the Tenant cannot meet the required percentage of the opening due to the characteristic of services, the Tenant should discuss with Tenant
Coordinator regarding this issue.
b) Main entrance doors access to Tenant’s lot shall be installed by Tenant at its own cost. However, in the interest of the building, design of such installation
shall be approved by the Tenant Coordinator before installation.
i) All doors should be opened inside the Demised Premises to avoid accidental collisions with customers using the Common Area.
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ii) Not allowed for any door access from kitchen directly to Common Areas of building (for F&B Tenant)
c) Security shutter must be provided by Tenant and must be approved by TC. The Roller shutter must have hole or perforation at least eye level.
3.4.2 Emergency exit door
Shall be installed by Tenant at its own expense, if applicable.
3.4.3 Design of Shop Front:
i) Ground Floor All Tenant:
- Refer to Design Criteria: General Tenant and F & B Tenant (Refer to Design Drawing Guidelines, Section C).
ii) First Floor All Tenant
- Refer to Design Criteria: General Tenant and F & B Tenant (Refer to Design Drawing Guidelines, Section C).
a) The control heights for the shop fronts drop panels shall comply with the required height (Refer to Design Drawing Guidelines, Section C)
Notes:
• For Tenant Lots with expansion joint at Shop Front, Refer to another drawing (If any).
· All Tenant shop sign itself could be allowed to exceed up to 100mm from lease line.
b) In the event that the Tenant is unable to accept the typical designed Shop Fronts, the Tenant may install the Shop Front within the lease line at own
cost. Under such circumstance, the approval from the Landlord is to be obtained and the followings shall be applied:
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i) The Shop Front may be designed to meet the corporate image of the Tenant and it has to comply with all the relevant Governing Codes, particularly
with regards to safety regulation.
ii) Shop Front construction shall be extended from the floor to the ceiling and shall be braced to the structural slab soffit above. Note that the
Shop Front shall not be mounted directly on to the down hung wall provided by the Main Contractor but instead of the Tenant shall erect own
structural supports for the said purpose. The Shop Front shall abut and be sealed to the adjacent structure.
iii) Opaque materials where proposed shall be carefully balanced with transparent materials.
Maximum use of clear glasses is encouraged and in this respect, approved tinted glasses may be used to acquire some opacity if required.
iv) All floor automatic floor hinges where required shall be recessed to flush into the floor and shall be within the lease line only.
v) All ironmongery of fire doors shall be similar to those approved for used by the Building architect.
vi) Swing doors shall not swing outward beyond the lease line but shall swing inward and safety glasses shall be used in compliance to the requirements
of the Authorities and manufacturer’s recommendation.
vii) The Tenant shall maintain an "Open" Shop Front for the entire width of the Demised Premises as much as possible and in this respect, the following
shall not be used unless duly approved by the Landlord:
• Roller shutters in perforated to be in galvanized with white powder coated finish.

• Curtain, drapes, blinds or any other shielding devices.
• Simulated materials or plastic laminates which are not of solid color core.
viii) Motorized shutter shall be provided with alternate power supply from external plug in source.
ix) All of the Design of Tenant Shop Front is not allowed to hindrance the performance of General Smoke Curtain and Fire Shutters, exit way, etc…of
building system.
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3.5 Shop Front Display
The Shop Front and the display area immediately behind it shall be subject to close scrutiny in every detail by the Landlord. Tenant shall submit the
preliminary brief descriptions on the Display Intent and Shop Front Layout, including flexibility of the arrangement, the reflecting merchandising display
and the management philosophies.
a) Glass panels - Front: All front facade glass panels are to be frameless tempered glass of 15mm minimum thickness subject to structural calculation for
deflection and strength. The height and width of the designed Shop Front and should comply with the safety barrier standard requirements. Deflection
support must be provided.
b) Window display - All the Tenant glass sash window display shall occupy the entire length and height of the glass sash with the minimum depth
of 500mm for 1F & 2F; 900mm for Ground Floor.
c) The distance of front facade glass panels with lease line must be more than 20mm.
d) Lightings - Refer Section 3.12.8 for guidelines.
3.6 Shop Front Signage
a) Locations of signage are indicated in the Shop Front design and in Design Drawing Guidelines, Section C. Tenant is to install all the signage only within
the designated areas.
b) Approved signs and graphics designed by the Tenant shall be installed at Tenant’s own expenses.
c) The following conditions shall be applied to all the signage:
i) Types of Signage
Signage shall be limited to Tenant’s trade name and logo only; Signage should be lighting signage
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ii) Signage dimension

Tenant submit signage detail for getting approval from Landlord
iii) Two (2) Elevation of Shop Front
Only one (1) major signage shall be permitted for the Demised Premises. For Demised Premises with two elevations of Shop Fronts, or having a long
surface (more than 18m) a second signage will be decided after discussion with landlord
iv) Local Ordinance
Signage shall be made to comply with the Local Sign Ordinance requirements and approvals are to be obtained from the relevant Governing
Authorities by the Tenant, if necessary.
v) Non-illuminated Signage
Non-illuminated signage will only be allowed in certain circumstances and it is totally at the discretion of Tenant’s Representative for a high degree
of imaginative design to be exhibited for non-illuminated sign. Note that the approval is subject to Landlord.
Non-illuminated signage shall be contained within the signboard and may consist of materials listed below:
• Silk-screen, printed, etched, golden or silvery leaf of letter or logo

• Mirror, porcelain, enamel, chrome, brass, copper and dimensional object may be used.
vi) Illuminated Signage
• Illuminated signage and logos designed, approved and install are only allowed to be switched on during the operation hours of the Shopping
Center and shall be controlled by time switch or time clock connected to Tenant’s power supply.
• Illuminated sign boxes with fluorescent tubes will only be permitted if created with a high degree of imagination and in three dimensions effect.
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• Exposed luminous tubing shall have a maximum diameter 12mm and a maximum 30Amp operating current. No exposed live electrical wire
or components are permitted. Extra safety precautions are necessary.
• Power requirements shall be adapted from the Tenant’s electrical power panel.
vii) Suggested Types and Formats of Signage
• Individual laser cut or timber fix embossed signs or protrude sign and illuminated from above with metal outrigger lights.
• Individual internally illuminated letters with deep returns, recessed or semi -recessed letters.
• 3-dimensional graphic embellishments, individually and internally illuminated all mounting attachments must be sleeved to conceal fastening
devices.
• Single line neon used to highlight forms, informative fashion or as decorative illumination to individual letter(s) or logo(s).
• Shop names applied to Shop Front glass must be etched, sand-blasted or gold leaf on the Tenant’s side of the Tenancy Lease Line is used in
decorative manner.
viii) Non-permissible Items
• Exposed ballast, transformers, conduits, tubing raceways and wiring.

• Exposed mounting devices, signage manufacturer names and labels as required by the Rules and Regulations
• Plastic box- illuminated sign.
• Materials: Cloths, paper, cardboards or other combustible materials.
• Stickers or decals.
• Flashing, moving or rotating, and noise-making signage.
• Advertisement, promotional materials, and charge card signs are to be treated separately.
ix) Exception of Section 3.11 - to be placed or displayed within the tenancy lease line.
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• Approved menu card displayed in front of restaurants

• Approved "On Sale" or "Special Promotional" signs
• The above shall be mounted on approved display stands.

3.7 Expansion Joint
a) All floor, wall and ceiling finishes which are to be constructed over the expansion joint shall be terminated and provide with a moveable joint along
the expansion joint for expansion movement and not to affect and damage the finishes installed (Refer to Design Drawing Guidelines, Section E).
b) No permanent fixture installed over the expansion joint is allowed as it will incur damages when expansion occurs.
c) Only finishing cover to expansion joint will be provided by main contractor. (Refer to Design Drawing Guidelines, Section E)
d) Tenant Shop Front with expansion joint has to refer to the attached Expansion Detail (Refer to Design Drawing Guidelines, Section E ) with the concept of
providing with a moveable joint along the expansion joint for expansion movement.
e) Water proofing laid over expansion joint is not allowed.
f) Any MEP at expansion joint should be provided proper flexible material to avoid any unforeseen damages to MEP system. Tenant is requested to obtain
approval from Tenant Coordinator.
3.8 Water Proofing
a) Food & Beverage (F&B) Tenant lots shall install raised floor with height less than 300mm with maximum concrete slab thickness of 100mm designated
for kitchen and wet areas shall apply proper waterproofing treatments as per enclosed details (Refer to Design Drawing Guidelines, Section E ).
b) The using water area has to bounded by partition with 1200 mm in height at least. The entrance must install water return H100 mm. The water proofing level applied
at level 1200mm from bare concrete slab. At least 24 hours ponding test must be carried out by Tenant and inspection MUST BE carried out by Tenant and
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witnessed by Landlord's Representative and Tenant Coordinator, shall be rectified to the satisfaction of witness if found necessary. Reports and photos
are required to submit to Tenant Coordinator for records keeping purposes.
c) A 10 years warranty for the water proofing treatment shall be provided. Detailed layout for water proofed areas and warranty certificate to be
submitted to Tenant Coordinator for record purposes. The water proofing treatments and product used shall be approved by the Landlord and ease to
control and monitoring of such treatment for the whole building.
d) Water proofing is also required for Ground Floor slab finish with vinyl tiles/ timber flooring / carpet.
e) For General Tenant which are using water (tapping water from the water inlet) at the Demised Premises MUST apply the above same.
f) Material for backfilling must be Styrofoam and topping with RC structure (maximum 100mm thickness), total thickness of raised part is 300mm.
g) Tenant to submit their check list for water proofing completed with photos. Inspection shall be carried out by Tenant Coordinator before back filling as
per agreed schedule.
h) Any floor finish constructed without the ponding test, inspection will be at Tenant’s own responsibility as the finishes may need to be dismantled to redo.
i) Any water leakage in future and damages directly or indirectly incurred due to the water leakage shall be fully borne by the Tenant.
j) In this content, the Landlord is not responsible for the water proofing system applied by the Tenant.
3.9 External Building Wall Signage
a) Overall design:
• Tenant MUST submit the design to the Landlord for approval before installation.
• Limited to wording for Tenant’s trade shop name and logo only. Not allowed signage to be in light box.
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• External Building wall signage will be installed by nominated contractor from AM
b) Authority approval: Signage design shall be made to comply with the Authority Requirements and Tenant shall get design approvals from the relevant
Governing Authorities at Tenant cost, if required.
3.10 External Wall Signage at Glazing Areas
a) Overall size: The overall size shall be determined by the Landlord.
b) Structural loading: Tenant is to submit the structural loading for technical checking before installing.
c) The Signage shall be hung down from the soffit of slab only. Tenant shall ensure that all method of installation is safe and complies with the Building
Code.
d) Any signage is required to have certain distance to the existing glass façade (Refer to Design Drawing Guidelines, Section C)
e) Overall design
• Tenant MUST submit designs to Landlord / Tenant Coordinator for approval before installation.
• Limited to wordings for Tenant’s trade shop name and logo only. Not allowed signage to be in light box.
• Length of transformer casing is limited to length of the words and not allowed to protrude out.
f) Authority approval
Signage design shall be made to comply with the authority requirements and Tenant shall get design approvals from the relevant Governing
Authorities at Tenant cost, if required.
3.11 Fixtures, Cabinets, Equipment
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No installation of the above should obstruct the hose reel cabinet, fire escape routes / doors and AHU maintenance doors and common way to building
facilities.
3.12 M&E SERVICES
3.12.1 Firefighting protection system

a) Upright sprinklers including pendant plugged off branch and range pipes are provided by the Landlord. For ease of coordination with FFD inspection
and certification, pendant and pendant range pipe works shall be done by nominated sub-contractor (Refer to 9.0 General Project Information). All
cost involved for the design, installation, testing, commissioning and authority submission on inspection shall be borne by the Tenant. In case the
sprinkler system have been commissioned (pressurized) all incidental cost involved to facilitate the installation of pendent sprinkler shall be borne
by the Tenant, these costs shall be for releasing system water and re-pressurized back the system. All installation shall comply with FFD requirement.
SMOKE
DETECTOR
SPRINKLER
INSTALLED UPWARD
SPRINKLER INSTALLED
DOWNWARD
DUCT
SAMPLE IMAGE SHOWING SPRINKLER INSTALLED UPWARD AND DOWNWARD
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b) The Food & Beverage (F&B) Tenant shall supply and install fire extinguishers arising out of the design of the Works and to ensure that the servicing and
certificate renewal of the said fire extinguisher be carried out accordingly as required by the authority.
c) The Food & Beverage (F&B) Tenant shall supply and install heat detector system on the kitchen range hood at its own cost.
d) The Tenant shall provide fire extinguisher (1 fire extinguisher / 75 m2) or where applicable and required in the Premise (if any) at Tenant costs.
e) Any additional statutory requirements arising out of the design of the Works shall be designed and installed by the Tenant at its expense.
f) Since the smoke detecting system is provided to all premises, the Tenant is strictly reminded to ensure that the smoke detector is not painted nor
blocked by any material and shall be free from any other object within a distance. Any additional address module and smoke detector shall be borne by
the Tenant.
g) Provision for tripping of kitchen ventilation and LPG system must be provided in F&B Kitchen Fire Protection System.
h) LPG system must be provided with shut off valve which is to be tripped automatically by fire alarm panel to cut-off the LPG supply during fire.
i) Tenant shall get design approval for the system from Landlord & Authority before any Fit-out preparation.
** Note: All fire extinguishers, CO2 bottles shall be under AEON nominated supplier, AEON DELIGHT company. (AEON DELIGHT shall provide all CO2 bottles
at Tenant cost).
3.12.2 Air conditioning Ducts
a) In general, the main air-conditioning ducts shall be provided till the Tenancy Lease Line/ Shop Front by the Landlord and Tenant shall installed its
own branch ducts, droppers and diffusers at Tenant’s own expenses.
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LANDLORD’S
MAIN DUCT
TENANT’S SCOPE
(chamber, ducting
accessories)
TENANT’S SCOPE
(grilles, diffusers,
accessories)
SAMPLE IMAGE SHOWING SCOPE OF AIRCON DUCTING WORKS BY LANDLORD AND TENANT
b) For Food and Beverage (F&B) Tenant, chilled water tap off point completed with BTU meter will be provided by the Landlord and High Delta T-10°C
FCUs shall be installed by Tenant after the tap off point. Flexible joint MUST be installed at the tap off point. Tenant shall be responsible for the
maintenance of FCUs at its own expenses.
c) Meter reading is to be carried out by the Landlord.
d) Tenant shall use the BTU meter when necessary.
e) The 23 degree Celsius of room temperature has been considered for this building but the temperature may subject to some tolerance due to
fluctuation of cooling demand, during emergency situation and during scheduled maintenance situations.
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f) Air-conditioning duct works to be installed by the Tenant shall start from predetermined capped points at the designated location. Air grilles and
diffusers should be covered during installation to avoid dust to come into the main system.
g) The approved type of diffusers and grilles shall be used as the minimum requirement should be licensed-made type and to suit the ceiling
pattern.
h) The Tenant shall provide return air grilles at the approved area.
i) For Food and Beverage (F&B) lots, kitchen exhaust and fresh air system in the Premises shall be designed and installed by the Tenant at its own
expense. The Tenant may make use of the common main kitchen exhaust duct where already made available by the Landlord for connection to the
internal duct.
j) Any additional requirement other than as provided in the base building design shall be designed and installed at the Tenant’s expense and to be
approved by the Landlord.
k) The Tenant must conduct air-balancing to the individual air outlet on the air- conditioning installation so as to ensure that the air flow is equally
distributed within the Premises. The Landlord shall not be liable for non-performance of the system due to the failure to carry out a proper air-
balancing.
l) Tenant AHU duct:
o Must install insulating material for condensation (glass wood)
o Flexible duct: maximum length allowed is 1000mm
m) FCU piping:
o Piping must use GI pipe Bs1387 (water inlet 7-14oC) and install insulate material
o Must install control valve and Y strainer at all FCU unit
o Tenant must do Flushing before connect Main Valve (submit Flushing report with photo to Tenant Coordinator for records keeping purposes)
o FCU piping must do water pressure testing before close ceiling (7kg/cm2 in 1hour) - submit Pressure testing report with photo to Tenant
Coordinator for records keeping purposes
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3.12.3 Domestic Water and Drinking Water
a) The Landlord's provision for cold water supply to the designated Premises is terminated inside the Premises. Pipe works and fittings beyond the
terminated line shall be designed and installed by the Tenant at its expense.
b) The water supply pipe must be PPR pipe and expose
c) Where hot water is required, the Tenant shall design and install the hot water system at its expense and to get approval from the Landlord on the
location of boiler.
d) Proper heat insulation must be installed for hot water pipe.
e) Water meter is provided by Landlord and must be installed by Main Contractor.
f) Tenant have to report to AM about the result of water pressure testing (7kg/cm2 in 1hour) to get approval from AM before connect with Landlord
system
g) The water proofing will be done by tenant. The term for water proof testing will be at least 48hr. And Tenant need to submit report with confirmation
from Tenant Coordinator to AM before continue next works.
3.12.4 Drainage and Grease Trap
a) The Tenant is responsible to ensure that any kitchen discharge/waste shall be directed to the grease interceptor provided at Tenant cost prior to the
final discharge to the sump.
b) Tenant should install cleanout before drainage connection point.
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c) Tenant shall take all precautions not to throw rubbish of any kind or construction debris into the floor trap or sump.
d) The grease trap shall comply with AEON standards, installation at Tenant’s own cost. (Refer to picture below & guidance for capacity for grease trap
detail and installation).
e) In case the Tenant will not use the drain inside the Tenant’s Demised Premise, Tenant should not remove the markings to indicate the location of drain
points for future use.
f) General Tenant: Tenant shall install approved type floor grating to floor outlet and at Tenant’s own expenses.
g) Food and Beverage (F&B) Tenant
Proper scupper drainage system shall be constructed by Tenant to collect all waste water and connect to an approved type of grease interceptor c/w
chemical auto dosing pump must be installed by Tenant at its own expenses. The treated waste water shall then be discharge to the central waste
drainage system by connecting a provided floor outlet(s). A removable solid waste strainer shall be included in the grease interceptor by Tenant.
h) Food and Beverage (F&B) Outlet with Raised Floor: Tenant MUST install scupper drain, grease interceptor and filter before discharge to the main waste
water stack pipe at own expenses (Refer to Sample Image of Stainless Steel Grease Interceptor and Hair Trap).
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GREASE TRAP &
HAIR CATCHER
SAMPLE IMAGE OF STAINLESS STEEL GREASE INTERCEPTOR AND DIAGRAM
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SAMPLE IMAGE OF HAIR TRAP
GREASE TRAP SELECTION FOR F & B TENANTS
Shop
Required Volume of Grease Trap (lit.)
Area
No. Remarks
Japanese Chinese Western Fast
(m2)
Food Food & Café Food
1 100 139 229 155 53
2 150 208 344 232 79
3 200 278 459 310 106
4 250 347 574 387 132
5 300 417 688 464 159
Volume of Flow Pipe

Size of Grease Trap
Grease Rate Size
No.
W H
Trap (lit.) (l/s) (DN) L (mm)
(mm) (mm)
1 180L 0.44 50 362 300 282
2 250L 0.63 50 412 355 298
3 420L 0.91 50 600 280 440
4 480L 1.14 50 600 320 470
5 560L 1.5 80 620 360 530
6 800L 1.89 100 650 410 560
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i) For concealed pipe, all joints must be fully welded and no coupling is allowed.
j) Tenant need install flushing pipe for drainage system in order to fix the issue if any.
k) Drain pipe must install other than water proofing area.
l) Tenant must not penetration water proofing layer.
m) Tenant must install Floor drain for connecting tenant main drain pipe and Landlord drain pipe (refer to below detail)
SAMPLE IMAGE OF FLOOR DRAIN CONNECTION DETAIL
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3.12.5 Kitchen Outdoor Air (OA) and Exhaust Air (EA) Fan
a) Tenant is NOT allowed to install booster fan into the main exhaust system.
b) All kitchen hoods must be double layer and designed to incorporate with exhaust and fresh air intake to balance the kitchen exhaust and fresh air
return system.
c) All kitchen hoods shall be provided with oil filter at Tenant’s cost. Fire Extinguishing System completed with fire alarm signal connected with monitor
valve or control valve for cutting off LPG supply immediately, if required.
d) Kitchen exhaust system must be tested, commissioned and witnessed by representative from Supplier / Coordinator to ensure the actual air change in
the kitchen is matching with designed factor.
e) OA and EA duct must use galvanized steel with thickness at least 0.8mm.
f) EA duct must install insulating material (Rock wool), minimum t50mm (no flexible duct must be applied).
g) Tenant must install Fire Fuse Damper in ducting roots
h) SMOKE SPILL duct must be used galvanized steel with thickness at least 1.6mm.
i) For BBQ tenant:
o If tenant using charcoal, The EA duct that connected with charcoal room must be install charcoal filter system.
o Flexible duct will not be allowed to connect EA duct with exhaust air system at each table.
o Must install fire fuse damper (120oC) for exhaust air duct in each table.
o The Grease filter must install in each table hood.
3.12.6 Liquid Petroleum Gas (LPG)
a) In general, this will apply to Food and Beverage (F &B) Tenant only. LPG tap off points complete with low pressure gauge gas meter will be provided by
the Landlord (except for Outmall Tenants) and the Tenant shall at its own expense install the branch pipes after the meter to suit their layout. All LPG
piping must be exposed. LPG system must be provided with shut off valve which is to be tripped by fire alarm panel to cut off the LPG supply during fire.
If high pressure gauge is required, it shall be at Tenant own expense and should inform the Landlord three (3) months in advance prior to installation.
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b) Gas leakage detector supplied by Landlord at Tenant’s expense. Fire alarm signal to shut off gas supply shall operate in parallel to gas leakage shut off
and all cost incurred shall be borne by Tenant.
c) LPG detector must be installed for each equipment.
d) LPG works shall b e under Landlord provision but cost to be borne by Tenant. Works of final connection to Tenant’s kitchen equipment shall be done
by nominated sub-contractor under the same package.
e) Approval To Install (ATI) and Approval To Operate (ATO) from relevant authorities such as shall be obtained by Main Contractor before LPG supply can
be turned on by the Main Contractor (Refer to Section 5.4.4). A copy of the approval letters shall be forwarded to the Landlord, the Tenant Coordinator
and the Tenant for record purposes.
f) Tenant have LPG: the LPG pipe must be installed until the connection point of equipment. In case of the distance from the connection point to equipment
more than 1m, tenant have to use hard pipe.
g) Main LPG pipe before the tap off point or gas meter are strictly NOT ALLOWED to be altered or re-routed as it may have been fully tested and fully
pressurized with LPG gas, gas with approval certificate of LPG Authority. Any loss and damages incurred to the Landlord and any claim by other third
parties SHALL BE FULLY RESPONSIBLE BY THE TENANT if caused by the unauthorized alteration as mentioned.
h) LPG piping must air pressure testing before connect with Landlord system – 5kg/cm2 in 1 hours. The LPG pressure testing report must be submitted to
Tenant Coordinator.
i) Tenant have to inform Tenant Coordinator to check the LPG system before operation and provide the inspection minute with confirmation from LPG
nominated contractor
j) All the LPG pipe must be exposed (inside concrete, wall or above close ceiling will not be approved).
3.12.7 Electrical Services – Refer Section 5.4
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a) The TPN (three phase) isolator will be provided by the Main Contractor during the handover of Demised Premise and it will be installed above the ceiling
level. All works including connection from isolator, DB, socket, lighting fixtures / fittings, etc, ... will be done by Tenant at its own expense. All wirings
must comply with electrical code and standard. Competent electrical technician is only allowed to do all electrical works.
b) Tenant is to tap off the wiring from the isolator and an access panel shall be provided by Tenants in their ceilings.
c) Tenant should install its own DB (Distribution Board) for their electrical system. 30mA Residual Current Breaker should be installed to detect earth leakage
current in each Tenant’s area.
d) The color coding should follow the Vietnam Standard. Sub-circuit’s earth cable is laid and terminated from outlet, lighting. All electric equipment shall be
tested by ring main tester and is required to submit the Mega OHM Test Report.
e) Wiring shall be installed using G.I conduits or PVC conduits only. For exposed type wiring, should use galvanized conduits.
Wiring shall be installed on the 'loop in' basis and joints between terminal points ARE NOT permitted. A maximum of three conductors only shall be
connected to any one terminal. Cable termination to DB and outlet / light is secured and tightened.
f) Tenant MUST submit Endorsed Electrical Single Line Diagram including the total load demand and Electrical Technician Certificate before commencing fit-
out works.
g) Emergency Lighting, EXIT sign and Fire Alarm sign are provided by the Landlord in Common Areas as in the building design to statutory requirement.
h) The Tenant shall install emergency lights at the ceiling of the Premises at his expense.
i) Additional requirements arising out of the design of the Works shall be provided by the Tenant at its expense. Such as Emergency Lights, EXIT Signs and
Fire Alarm Sign shall be of self-contained type.
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j) Must be strong fix all wiring connects inside distribution board
k) The Single line diagram drawing and Megger check report must be laminate inside distribution board
l) All the breaker, wiring must be named regarding single line diagram drawing.
m) Final torque of all circuit breaker connection tightening with marking inside (1st tightening marking black – marking in 1st inspection, 2nd retightening
marking red – marking in final inspection)
3.12.8 Lightings
a) Ambient lightings in the Demised Premise shall be incandescent in quality although for the reason of energy conservation, LED lighting and or fluorescent
light may be used.
b) Lightings in the Premise shall be subject to the approvals and the designed load shall be within the permitted electrical load. The dismantling shall be at
Tenant’s own expenses.
c) Lighting shall comply with the following criteria's:
c.1) Lightings for Shop Front

• Shall be glare-free, fully recessed, incandescent wall washers or down lights, mounted behind the Shop Front.
• To be provided by Tenant at Tenant’s own expenses.
c.2) Overpowering Lights

• Although Tenant is to provide a high level of incandescent illumination within the shop front display.
• Overpowering illumination of lightings are not permitted.
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c.3) Display Case

• Shielded warm white colored bulbs or tubes shall be used and adequately ventilated.
c.4) Spotlight
• Where spotlights are required, energy saving types are encouraged.
c.5) Exposed Light (those permitted for signage)

• Shall be mounted to be avoids direct or reflected glare into the Landlord's Common Areas.
• Only extremely low intensity is permitted where it is fundamental to the lighting design.
• Fluorescent fixtures at Shop Front display area shall be concealed by parabolic diffusers.
• Rapid flashing is not permitted.
c.6) Additional Ceiling Lights

• Baffled or concealed fluorescent tubes where used shall be of high standard.
• Ceiling mounted, flexible track lighting is encouraged.
c.7) Restaurants, Cafes, Bars, etc.

• For special merchandising areas where lighting is required to create the desired atmosphere, special approval are required from the
Landlord.
c.8) Non-permissible item

• Exposed wiring, conduit, junction boxes or electrical powering components for lightings.
d) Tenant have to provide the reinforcement system from ceiling for Spotlight, pendant lights. Install directly to gypsum ceiling or duct support bolt is not
allowed.
e) Dedicate lighting and any other equipment must be considered for humid place and supported 2 points for prevent transmitted vibration.
f) Lighting and any other equipment must ensure clearance width 100mm & height 200mm.
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g) Tenant must submit the Lighting illuminate distribution calculation drawing and lighting list (with lighting color, power, lux, angle).
3.12.9 Telephone and Internet and CATV
a) Landlord will provide lines until tag points. Extra cables will be provided above ceiling on Demised Premise to be connected by Tenant until his distribution
panel during the Fit-out works. Extra cables can be requested to Landlord at Tenant’s cost.
j) Tenant shall directly apply connections to telecom companies VNPT and VIETTEL as appointed by Landlord and shall include all works, connection from
tag points and direct application of numbers to Telecom, etc. All cost shall be borne by Tenant.
k) VNPT and VIETTEL will provide one fiber optic cable with 2 core for telephone, internet and CATV all at Tenant’s cost.
3.12.10 Roller shutters
a) All Fire Rated Roller Shutters which installed at Tenant’s lot in accordance to FFD requirements to be remained and shall not be used as security
shutters.
b) Tenant could install its own security shutters for individual Tenant lot at Tenant’s own expenses.
c) Roller shutters in perforated to be galvanized.
d) All roller shutters shall conceal above Tenant ceiling and using the two phases for power back-up system.
e) The roller must be installed on steel reinforcement system from CB slab (Tenant must submit detail drawing of reinforcement system of shutter for
approval)
f) The Roller shutter must have hole or perforation at least eye level
g) The color of shutter will be approved by Aeon Mall
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3.12.11 Cash Registers / CCTV for Cash Registers / LAN
a) Tenant acknowledges and agrees that Tenant shall install, use the Cash Register designated by the Landlord to provide the Landlord with a daily
statement of the Tenant’s total Sales Proceeds and further sales data in the form and detail as the Landlord reasonably requires from time to time. The
Tenant shall pay the Cash Registers Charge at the rate set forth in the Tenancy Agreement for using the Cash Registers at the Demised Premises.
b) Cash Register machines, credit card machines, etc. shall be provided by suitable back-up power or UPS units (uninterruptable power supply unit) to ensure
continuous service in case of power failures.
c) Landlord will provide one (1) cash register monitor camera to each Demised Premise and it shall be installed above the Cash Register location.
Landlord will also provide 3 lines CAT6-4P cable with PVC box for LAN, POS, CCTV. The longest CATV6-4P cable is for CCTV and Tenant should not use for
other purposes.
d) The landlord CCTV system will be installed by Aeon Mall from 1 to 7 days before opening date of tenant.
3.12.12 Public Address / Intercom
a) Landlord will provide one (1) set of speaker and intercom handset for big Tenants only.
b) Tenant Coordinator will hand over the speaker and intercom handset to big Tenants.
c) Tenant to install / mount the speaker and intercom handset at Tenant’s office.
3.12.13 M & E General Requirements
a) Landlord's Mechanical and Electrical ducts, pipes, etc. may pass through the Premises.
Page 41
b) The electrical isolator, tap off points will be provided and installed by the Landlord within the Demised Premises. All of the wiring / cables of electrical
system, telephone/data system, , branch pipes of LPG, hot / cold water supply…will be connected to the isolator, tap off points and will be fitted to suit
Tenant’s layout. All of these works shall be carried out by Tenant at its own cost.
c) All of the installation about wiring /branch pipes of LPG Gas, Hot/ Cold Water Supply …will be connecting point to be run up to boundary line and the after
tap off point to suit their layout. All of this works shall be done by the Tenant appointed Contractor and cost borne by Tenant.
d) The Tenant shall accept these into his design and provide appropriate access panels for servicing, if necessary.
e) Testing and commissioning shall be witnessed by Landlord and Tenant Coordinator prior to final handover. Tenant must advise Landlord and Tenant
Coordinator in advance.
3.12.14 Others
a) For Demised Premises with double open ends, two (2) Shop Fronts are needed to be erected and Tenants is to design in such a way that "no direct see
through" from one end to another end by using internal partition, screen, cabinet, etc.
b) No exposed wiring allowable, box up for all exposed Rain Water Down Pipes (RWDPs), and other M&E services pipes within the Demised Premises and
at those area next to the building perimeter glass partitions will be boxed up by the Main Contractor to maintain the Front Facade of the building.
c) Fire shutter, fire rated door or smoke curtain which installed by the Main Contractor to comply for the fire compartmentalization shall not be disturbed
and Tenant shall design to suit the conditions.
d) Demised Premises with external glazing/ glass panels:
ü STRICTLY NO poster/ tinted film/ showcase/ partition on or covered the glass panel.
ü STRICTLY NO kitchen equipment/ cabinet installed next to the glass as it will block the sunlight and defeat the purpose of the design as a see-
through clear glass panel.
ü DESIGN FOR at least one (1) row of tables with chairs for the whole stretch along the glass panel of Food & Beverage Tenant.
Page 42
ü Ceiling/ Partition frames MUST BE returned covered at glass end and painted white color
ü In the event that the kitchen is facing the external glass façade, Tenant must keep a clean image of the external façade.
3.12.15 Table of MEP Scope of Works (Refer to Design Drawing Guidelines, Section D)

4.0 KIOSK GUIDELINES
a) Issues about location and site-specific matters pertaining to kiosk would be discussed upon the acceptance of a Kiosk Tenant.
b) General provisions shall be:
1. Pop-up floor power outlet with Telephone & Data female jack.
2. 'Point-of-Sale' / Cash register outlet.
3. Cash Register Point of sales devices will be subject of Landlord‘s regulations.
4. Electrical Panel.
c) Kiosk Tenant is to submit their proposed visual to be used on the sign board for the Landlord's approval. Details of any extra bases, furniture to be
used for the effective display of merchandise should also be submitted for approval together with the graphics proposal. The overall height of the
kiosk shall not exceed 3000mm from floor finish level. Tenant is only allowed to install menu box at one side in which the total height shall not exceed
1500mm with the approval from Landlord.
d) Kiosk Tenant shall provide their signage to fit into the space allocated on the signage ledge. The signage maximum height shall not exceed 400 mm. Its
design shall be submitted to the Landlord for approval prior to fabrication.
e) Tenant shall display its merchandise in creative, well-designed display cases or display units. No solid canopy or hamper would be permitted over
any island counter unless special conditions warrant it.
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5.0 REQUIREMENTS FOR SUBMISSION OF TENANT’S DESIGN
5.1 Stages of Design Submission
· Stage 1 - Preliminary Design Submission

· Stage 2 - Final Design Submission
5.2 Stage 1 - Preliminary Design Submission
a) Information from Landlord
The Landlord shall furnish the Tenant with relevant design and the Tenant Handbook.
b) Requirement from Tenant
i) The Preliminary Submission shall be prepared by the Tenant’s Representative(s) and submitted to the Landlord / Tenant Coordinator. All
corrections and revisions made by the Tenant should be resubmitted within Seven (7) days from the day of receipt of corrections and comments.
ii) Submission Materials shall include but not limited to:
· Floor Plans, internal and fit-out layouts with column references and are fully dimensioned and details
· Elevation for both interior and exterior with materials and finish designation and detail.
· Reflected ceiling plan with M&E Service's components and ceiling height.
· Colored perspectives of Tenant Shop Front (s) including signage. The perspectives shall indicate Shop Front(s) under and/ or natural lightings.
· Section through Shop Front with dimension.
· Supporting catalogues or photographs and signage.
· Comments of coordinator
· Schedules of all equipment delivered to site.
· Calculation Sheets
c) General Requirements
Page 44
· All drawings shall be in A3 size. A1 or A2 size can be used if needed. CAD and PDF file of the drawings submitted.
· Write-ups, specifications shall be on A4 sheets.
· Four (4) bound sets of the above documents from item (a) to (b) shall be submitted to Tenant Coordinator.
· English Language shall be used for submission to the Landlord / Tenant Coordinator.
· Unapproved Preliminary Submission shall be revised and resubmitted to Tenant Coordinator within SEVEN (7) days after receiving the comment from
Tenant Coordinator.
5.3 Stage 2 - Final Design Submission for Fit-Out (Refer to Flow Chart No.1)
Upon receiving a written approval or comments on the Preliminary Submission from Tenant Coordinator, Tenant shall proceed to revise accordingly and
submit to relevant authorities for final approval.
Once approval certificate has been obtained from Governing Authorities, Tenant must provide a copy to Landlord and Tenant Coordinator prior to start of
Fit-Out Works.
Page 45
FLOWCHART FOR SUBMISSION OF TENANT’S FIT-OUT DESIGN (FLOW CHART NO.1)
TENANT / FIT-OUT CONTRACTOR

Acquire Tenant Handbook, Unit Layout Drawings (Arch/ MEP) & Relevant
Design Criteria from Landlord
Tenant Designer will verify all necessary Actual Measurement on Site

APPROVED DESIGN AND
DOCUMENTS
Tenant Commencement of Design Works and Revisions.
(To be revised and return to Aeon

To prepare four (4) sets of the following:
REJECTED / APPROVED
· All Design Drawings in A3 size sheets (if needed, A2 and A1 can be used) with
WITH COMMENTS
CAD and PDF files
Mall within 7 days)

· All written documents, calculations and specifications in A4 size sheets
· All written documents, specifications and drawings should be submitted two (2)
weeks after receiving the Tenant Handbook
TENANT COORDINATOR
APPROVAL OF DOCUMENTS AND TENANT DESIGN DRAWINGS
LANDLORD OBAYASHI
Review and Evaluation Review and Evaluation
Page 46
5.3.1. Landlord’s requirements on Tenant
Submission for approval by Landlord shall be made within an agreed time as referred to Project Master Schedule and submission shall include and comply
with items mentioned herewith:
a) Detailed materials schedules and performance specification (written or shown on drawings) suitable for tendering or quotation exercise renovating
work & complying with safety law.
b) Design drawings
1. Detailed drawings suitable for tendering or quotation exercise, construction purpose and it shall expand and include, but not limited to, those stated
under the Preliminary Submission.
2. Items must be indicated in Drawings:

• Any connection to or modification of base building components shall be designed and approved by the Landlord.
• Ceiling and finished floor levels.
• Loading points for heavy equipment such as kitchen equipment, safe box etc.
• Demising Partitions and Shop Front location in relation to the lease line if there is a change from those designated by the Landlord.
• Any service components to be connected in floor or on walls.
• Meter points.
c) Architectural Drawings and Details:
All plans, sections and details should clearly indicate the relationship between lines and Shop Front for special design. Wherever possible, dimensions
shall be given from lease line and center of Demising Partitions.
1. Floor Plan: A3 size

• Location of wall partitions, furniture and all shop fixtures in dimension.
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• Indication of any service required to be installed concealed into the RC floor slab.
2. Internal Wall Elevation: A3 size

• Specify wall and fixture finishes.
• Indicate colors and materials.
3. Shop Front Elevation: A3 size

• Indicates door sizes, percentage, types and directions of opening.
• Location of display fixtures and platforms.
• Detailed locations of signage and specify size, style and type of letters, and lighting requirements.
• Specify all Shop Front finishes, materials and colors.
4. Details and Sections: A3 size

• Explain in detail methods of connection, blocking, framing and mounting of store fixtures and signage.
5. Reflected Ceiling plan: A3 size

• Indicate general pattern, locate light fixtures, light illuminate (Lumen). Specify size and manufacturer, grilles, diffusers, sprinkler heads, coves,
recesses, access panels, bulkhead sand drops. Note that access panel(s) has to be provided for the maintenance of services above ceiling space.
• Specify ceiling materials by name, thickness and colors.
6. Perspectives
• Section 5.2 (b) are needed to be resubmitted with the necessary changes, if any commented.
7. Shop Front Signage/ External Signage

• Drawings in A3 size or larger.
• Drawings are to be colored to the nearest proposed color.
• Where signage is illuminated, the methods, colors and intensities of illumination shall be submitted in addition to the above.
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8. Others
• All drawings shall be fully dimensioned and completed with legend.
• Total cooling load, electrical power and water supply requirements.
• Calculations of support Tenant’s proposal.
• A detail working schedule for the Fit-out Works, insurance cover note, contractor's organization chart and workers' name list.
d) Mechanical and Electrical Drawings and Details: Tenant is required to obtain services of professional engineers. Mechanical and Electrical drawings shall
include the following information:
1. VAC Layout: A3 size
• Ceiling plan completed with ducting, locations of dampers, grilles, diffusers, thermostats and heaters.
2. Plumbing Layout : A3 size

• Floor plan indicating cold water piping and sewerage piping (waste pipes), and location of valves, cleanouts, floor traps, grease trap,
gully traps and other special requirement.
3. Fire Protection Layout: A3 size (Endorsed)

• Ceiling plan indicating piping works, wiring works, fittings, fire protection equipment, etc.
• Wet chemical system plan and single line diagram shall be endorsed by Professional Engineer.
4. Electrical Layout Plan: A3 size (Endorsed)

• All fixtures and equipment shall be properly circuited and wired.
• Panels shall be identified and scheduled completed with connected loads.
• All fixtures shall be scheduled.
• Specify wattages, manufacturers, models and sizes.
• Drawings and specifications shall indicate type of wires and equipment being installed.
• Maximum coincident demand in Kilowatt hour for general light and miscellaneous power and estimated hours of used demand for special
equipment power such as refrigeration, cooking, etc. must be included in electrical drawings. (Refer to Form 3)
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• The Electrical Layout Plan and Electrical Single Line Diagram (must be in 3 phase) must be endorsed by Professional Electrical Engineer and
attached with certifications relating to quality, safety of manufacture and authority.
5. Kitchen and Equipment Layout Plan: A3 size

• All fixtures and equipment shall be properly indicated.
• Kitchen equipment layout shall be indicated & equipment load
• All fixtures and equipment shall be scheduled.
• Specify brands, manufacturers, models and sizes.
• Drawings and specifications shall indicate equipment being installed.
• LPG Layout Plan with endorsement shall prepared by Main Contractor based on Kitchen and Equipment Layout submitted.
5.3.2. General Requirements
a) While Landlord is considering Tenant’s Final Submission, Tenant may proceed to finalize its awards of Fit-out Works to its nominated contractor. The
Landlord's final approval will be based on the Tenant’s Final Submission and the award(s) to Tenant’s Contractors. In this context, the Tenant shall
obtain the Landlord's approval on the contractor's offer to the Landlord for approval before awarding the Fit-out works. (if there is any revision during
Tenant fit-out phase, Tenant shall resubmit and get approval from Landlord before proceeding)
b) Tenant shall ensure that Tenant’s Contractor to comply with and is governed by the terms and conditions of the Tenant’s Handbook and any
requirements as and when stipulated and enforced by the Landlord or the Main Contractor, either by stipulating as conditions of award or incorporating
into the contract documents.
5.4 M&E Services Procedure
5.4.1. Procedure for Application of Electrical Meter by Tenant(s)

a) The Registered Electrical Contractor appointed by Tenant is to submit to the (Form 14 and Table Insulation/ continuity test) Tenant Coordinator and
Main Contractor for the Fit-out works before the commencement of Fit-out Works.
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b) The Registered Electrical Contractor appointed by Tenant is also required to furnish the electrical layout and electrical single line diagram to the
Tenant Coordinator and the Main Contractor.
c) The TPN isolator will be provided by the Main Contractor during the handover of Demised Premise and it will be installed above ceiling height
space. Tenant is to tap off the wiring from the isolator and an access panel shall be provided by the Tenant at their ceiling.
d) After the completion of Tenant’s works, testing shall be carried by Tenant’s consultant before the final installation of the electrical meter and
subsequently the provision of the electrical power supply.
A typical flow chart of energizing of power supply to Tenant lot is attached as below (next page)
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POWER ELECTRICITY SUPPLY ENERGISATION PROCEDURE (FLOW CHART NO. 2)
To check and ensure all Distribution Boards, Control Panels are properly
installed
ACCEPTED
- To perform cable insulation test, polarity test and Earth Leakage Circuit
Breaker (ELCB) test.
- To record all reading onto Megger Testing - To perform cable insulation REJECTED Tenant contractor to rectify and call for 2nd
test, polarity test and Earth Leakage Circuit Breaker (ELCB) test. Inspection upon completion of rectification Tenant
- To record all reading onto Megger Testing & Commissioning report
contractor to rectify and call for 2nd Inspection
. To check and make sure all cable are properly terminated and tightened
RESUBMIT upon completion of rectification work
(Provisions of colors in a three-phase voltage).
. Live & Neutral cable shall be provided with proper cable mark (Submit to TC)
ACCEPTED
TURN ON Power Supply to Tenant TURN ON Power Supply to Tenant Lot by

Main Contractor
ACCEPTED
To measure power Voltage and ensure all reading are correct and record The Tenant's Representative to sign on the report to
acknowledge the acceptance of the Energizing of
onto the Voltage Recording Form and to ensure that all power rotation must
Electrical Power Supply and Handing over.The Tenant's
be correct. Meter reading is to be recorded down for utility To measure Tenant Representative to sign on the report to
power Voltage and ensure all reading are correct and record onto the acknowledge the acceptance of the Energizing of
Voltage Recording Form and to ensure that all power rotation must be Electrical Power Supply and Handing over.
correct. Meter reading is to be recorded down for utility charges.
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5.4.2. Procedure for Application of Water BTU by Tenant(s)
The water meter is provided by Landlord and must be installed by Main Contractor and it will be installed above ceiling height space (Refer to Design
Drawing Guidelines, Section D - MEP Scope of Works).
- A typical flowchart of energizing of water supply to Tenant lot is attached as below (next page)
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WATER SUPPLY ENERGISATION PROCEDURE (FLOW CHART NO. 3)
To check and ensure all pipes and valves are properly

installed
ACCEPT
-To perform pressure test to all pipe and to ensure that

there’s no leak on the pipe REJECTED Tenant contractor to rectify and call for 2nd
-Tenant is required to have flushing before connecting to Inspection upon completion of rectification work
the main pipe. (Provide flushing report and to be RESUBMIT
inspected by TC)
ACCEPT
To check and ensure all pipe are with direction

flow arrow
ACCEPT
Open the Valve to Supply Tenant Lot by Main

Contractor
ACCEPT
To record down meter reading for Handover Checklist. The Tenant’s Representative to sign on the report
Meter reading is to be recorded down for utility to acknowledge the acceptance of the Energizing of
charges Water Supply and Handing over.
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5.4.3. Application of Telephone service by Tenant(s)
Tenant shall directly apply connections to telecom companies VNPT and VIETTEL, appointed by Landlord and shall include all works, connection from tag points
and direct application of numbers to Telecom, Cash registers, etc. All cost shall be borne by Tenant.
5.4.4. Application of LPG by Tenant(s)
LPG diagram including technical specification shall be submitted by nominated sub-contractor to Tenant base on Tenant’s submitted Kitchen Equipment
layout (Refer to Flow Chart No. 4 – LPG ATI and ATO Application Procedure)
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LPG ATI AND ATO APPLICATION PROCEDURE (FLOW CHART NO. 4)
1. Tenant to submit kitchen equipment layout plan.

REJECTED
2. Nominated Sub-Contractor to submit quotation on behalf of Landlord with complete LPG Resubmit the proposal plans and
diagram. technical data for approval
RESUBMIT
PA ID
Tenant to pay the LPG fitting out fee to Nominated Sub-Contractor

Note:-CCC Inspection on . . . .
APPROVE .................
1. Notify TC to witness leak test.
Consultant to apply & submit Approval To Install (ATI) application letter to relevant 2. Nitrogen Gas shall be used for leak
authority test at 15psi with approved calibrated
testing gauge and held for one hour.
APPROVE
1. To arrange the schedule for works commencement.

2. Gas specialist to apply Hot Work Permit from Main Contractor before work start.
3. Start installation work at site.
4. Nominated Sub-Contractor to supervise site installation. Temporary Stop of Work and Re-
REJECTED
5. Do the Leak Test with certificate by 3rd party. submit the work destination
APPROVE
Consultant to submit Approval to Operate (ATO) application letter to Relevant authority upon
completion of installation works,
1. Main Contractor to submit LPG Post-Gas
APPROVE In Form.
2. All Tenant Gas-In shall be held on (to be
Advised)
1. Nominated Gas Contractor to compound (ATO) letter and As Built Drawing certified 3. Main Contractor to open the
by competent person to Landlord & Tenant Coordinator. valve after FFD approval. Check and
2. Main Contractor to submit LPG Pre-Gas in Form. . read meter and confirm pressure.
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6.0 CONDITIONS BEFORE COMMENCEMENT OF FIT-OUT WORKS BY TENANT
Notwithstanding the conditions stipulated under Section 8.2, commencement of the Fit-out Works on Site shall not be permitted until the following
conditions have been fulfilled by the Tenant and/or Tenant’s Contractor to the satisfaction of the Landlord:
a) Complete approvals by Landlord of all the design submissions by Tenant shall have been obtained pursuant to Section 5.0 "Requirements for
Submission of Tenant’s Design" and Section 7.0 "Tenant Submission Checklist and Schedule".
b) The Tenant shall have paid to the Landlord "the Second Security Deposit", "Fit-out Management Charge”, “Utility Deposit”, referred to Section 6.1.1-
6.1.3
c) The Tenant shall have carried out all the "Works Arrangement Before Commencement and During Fit-out Works on Site", referred to Section 6.2.
d) The Tenant shall obtain "Indemnity and Insurance Policies" referred to Section 6.3, 6.4.
e) The Tenant shall have obtained approval and clearance from all the relevant approving authorities and shall have furbished copies of the same to the
Landlord, referred to Section 6.5, "Relevant Governing Authority Approval Documents".
f) The Tenant shall have accepted handover of the Demised Premises in accordance with Section 6.6.
6.1 Payment to the Landlord before commencement of Fit-out Works
Without prejudice to the Tenant’s obligations to pay any other deposits, charges as stipulated in the Tenancy Agreement, the Tenant shall pay the following
sums as precedent conditions for commencement of the Fit-out Works:
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6.1.1. The Second Security Deposit
i) The Tenant is required to pay the Landlord the Second Security Deposit in such sum and such manner as stipulated by the Landlord in the Tenancy
Agreement.
ii) The Second Security Deposit shall be kept by the Landlord and security for the performance by the Tenant of following obligations:
The Tenant’s payment of all cost and expenses payable by the Tenant in accordance with the Tenancy Agreement, and the Tenant Handbook;
The Tenant’s restoring all damages of the Demised Premises, Center and all property therein arising out of or in connection with the Tenant’s Fit-out
Works to the reasonable satisfaction of the Landlord;
The Tenant’s removal of all waste materials and debris arising from the Tenant’s Works daily during the course of the Tenant’s Works and within 01
(one) day after completion of the Tenant’s Works.
iii) Provided that the Tenant does not breach any term of the Tenancy Agreement and/or any other regulations set forth by the Landlord during the Fit-out
Period, upon:
- the completion of the Fit-out Works with approval of the Landlord;
- all debris have been removed from the Demised Premises;
- all the Tenant’s workmen have left the Demised Premises;
- Tenant has submitted all as-built drawings of the Demised Premises by the Tenant to the Landlord;
the Second Security Deposit shall be converted into the Security Deposit as the manner stipulated in the Tenancy Agreement after deducting any charges,
costs and expenses as stipulated above in Section 6.1.1.
iv) In the event, the Second Security Deposit is insufficient to cover the cost incurred for the work stipulated under Section 6.1.1, Tenant shall on demand
pay to the Landlord the difference arising thereof within seven [7] days from the notice date of the Landlord. The Tenant’s failure to do so shall
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entitle the Landlord to deduct such difference from any other paid sums by the Tenant and/or to exercise the Landlord’s rights as under the
Tenancy Agreement and this Tenant Handbook.
6.1.2. Fit-out Management Charge
a) Within 07 days prior to the date of starting Fit-Out Works, the Tenant shall pay in advance (prepayment) a Fit-out Management Charge directly to the
Landlord. .
Within 14 (fourteen) days from the date of finishing the Fit-out Works, the settlement of Fit-out Management Charge shall be executed. In case the
prepaid Fit-out Management Charge is different with the actual Fit-out Management Charge, the differential amount shall be refunded or paid (as the
case may be) within 07 (seven) days after the date of receiving the request of payment. The actual Fit-out Management Charge shall be calculated in
accordance with the Tenancy Agreement.
For avoidance of doubt, at the end of the Fit-out Period, the Tenant shall start to pay the Landlord for the Service Charge as stipulated in the Tenancy
Agreement instead of the Fit-out Management Charge provided herein, regardless of whether the actual Fit-out Works is completed or not.
b) The Fit-out Management Charge shall be for usage of the electricity and water supplies, the provision of central rubbish bins at the Common Areas
and caraway debris from site during the period of Fit-out Period.
6.1.3. Utility Deposit
Within 07 (seven) days from the Execution Date of Tenancy Agreement, the Tenant shall pay the Landlord a utility deposit at the rate and in manner
stated in the Tenancy Agreement as a security for the Tenant’s compliance and due payment of any utility charges.
6.2 Work Arrangement Before Commencement and During Fit-out Works By Tenant
a) Notice of Fit-out works and the following details and documents shall be submitted to the Tenant Coordinator and obtain approval of Main Contractor
at least fourteen (14) days before the fit-out works start:
- Sequence of Fit-Out of the Fit-Out Works or schedule of Fit-Out Works.

- Requirements of delivery, unloading and checking of materials and components.
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- Requirement for storage and protection of those materials and components that cannot be installed immediately within the Demised Premises.
- Intended methods of transportation of materials and components, workforce access route from the designated unloading area to the Demised
Premises.
- Intended means of hoisting or scaffolding where required.
- Requirement for temporary services such as electricity and water.
- Requirement for disposal of packing materials, rubbish and construction waste.
b) During fit-out stage: Tenant shall comply with rules on site and shall coordinate closely with Main Contractor, Landlord.
6.3 Indemnity and Insurance Policies
Without prejudice to the provisions of the Tenancy Agreement, and in addition to any responsibilities of the Tenant under the laws and regulations, the
Tenant acknowledges to be responsible for the followings:
6.3.1 Indemnity
· Injury to or Death of Person
The Tenant shall, subject to Section 6.3.2 below, be liable for and shall indemnify the Landlord and/or the Main Contractor and/or any other third
parties (as the case maybe) against any expenses, liability, loss, claim or proceeding whatsoever arising under any statute or at common law in respect
of personal injury or death of any personal whatsoever arisen out of or in the course of or caused by carrying out of Fit-out Works and/or any
other works and/or any act, negligence, omission, default implemented by the Tenant and/or the Tenant’s Contractors, subcontractor and/or
any person for whom the Tenant is responsible under the Tenancy Agreement and the applicable laws.
· Damages to Property
The Tenant shall, subject to Section 6.3.2, be liable for and shall indemnify the Landlord and/or the Main Contractor and/or any other third parties (as
the case maybe) against any expenses, liability, loss, claim or proceeding in respect of any injury or damage to any property arisen out of or in the course
of or by reason of carrying out of Fit-out Works and/or any other works and/or any act, negligence, omission, default implemented by the Tenant
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and/or Tenant’s Contractors, subcontractor and/or any person for whom the Tenant is responsible under the Tenancy Agreement and the applicable
laws.
· Workmen’s Compensation
The Tenant shall, subject to Section 6.3.2 below, be liable for and shall indemnify the Landlord and / or the Main Contractor and / or any other third
parties (as the case maybe) against any expenses, liability, claims, demands or proceeding in consequence of any accident or injury or death to any
workman or worker or a person under employment or contract of service or apprenticeship with the Tenant or Tenant’s Contractor or any other
contractor, subcontractor of the Tenant arisen out of or in the course of or caused by carrying out of Renovation Works and/ or related works and / or
any act, negligence, omission, default implemented by the Tenant and / or Tenant’s Contractor and / or any other contractors, subcontractors and / or
any person for whom the Tenant is responsible under the Tenancy Agreement and the applicable laws.
· Indemnity on Statutory Obligation
Tenant, Tenant’s Contractor or any of other contractors, subcontractors of the Tenant shall comply with and give all the notice required by the
Authorities, any instrument rule or order made under written law applicable or any regulation or by-law of any local authority or statutory undertaker
which has any jurisdiction with regards to the Fit-out Works or with whose system the same area or will be connected. If the Tenant or Tenant’s Contractor
or any of other contractors, subcontractors and any person for whom the Tenant is responsible under the Tenancy Agreement and the applicable laws
performs any work contrary to any law, ordinance, rule and regulation, regardless of stage of development of the Fit-out Works, the Tenant shall assume
full responsibility thereof and shall bear all the cost arisen thereof or attributable thereto.
The Tenant shall pay and indemnify the Landlord and/or the Main Contractor and/or any other third parties (as the case maybe) against any liability and
any expenses whatsoever due to the Authorities or any legal demand under any written law, any instrument, rule or order made under any written law
applied to the territory or territories in which the Fit-out Works locates or any regulation or by law on any authority or any statutory undertaker in respect
of the Fit-out Works.
§ The insurance policies referred to Section 6.3.2 shall be also extended to cover the defect liability period of the Fit-out Works.
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§ The insurance policies referred to Section 6.3.2 shall also contain a waiver of subrogation rights clauses against the Landlord, the Main Contractor and
their subcontractors.
6.3.2 Insurance Requirements for Tenant – Fit-Out
Tenant shall, at its own costs and risks, procure and maintain for the duration of the Fit-Out insurance against claims for injuries to persons or damages to
property which may arise from or in connection with the performance of the Fit-Out by the Tenant or by the Tenant’s Contractor, the agents, representatives,
employees, or subcontractors of the Tenant or of the Contractor.
6.4 Other Insurance Provisions
The terms and conditions of insurance policies shall be as stipulated in the Schedule 5 in the Tenancy Agreement.
The insurance policies are to contain, or be endorsed to the following provisions:
· For any claims related to this Fit-Out, the Tenant’s and / or Contractor’s insurance coverage shall be primary insurance as respects the Landlord, its
officers, officials, employees, and volunteers. Any insurance or self-insurance maintained by the Landlord, its officers, officials, employees, or volunteers
shall be excess of the Tenant’s and / or Contractor’s insurance and shall not contribute with it.
· Each insurance policy required by this clause shall provide coverage that shall not be cancelled, except with the Landlord’s approval.
a) Acceptability of Insurers
Insurance is to be placed with insurers acceptable to the Landlord.
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b) Waiver of Subrogation
Tenant and / or Contractor hereby agree to waive rights of subrogation which any insurer of Lessee and / or Contractor may acquire from Lessee
and / or Contractor by virtue of the payment of any loss. Tenant and / or Contractor agree to obtain any endorsement that maybe necessary to affect
this waiver of subrogation.
The Workers’ Compensation policy shall be endorsed with a waiver of subrogation in favor of the Ladlord for all work performed by the Lessee and
/ or Contractor, its employees, agents and subcontractors.
c) Verification of Coverage
Tenant and / or Contractor shall furnish the Landlord with original certificates and a mandatory endorsements, or copies of the applicable insurance
language, effecting coverage required by this Tenant Handbook and Tenancy Agreement. All certificates and endorsements are to be received and
approved by the Landlord before work commences. However, failure to obtain the requirement documents prior to the work beginning shall not
waive the Tenant and / or Contractor’s obligation to provide them. Landlord reserves the right to require complete, certified copies of all required
insurance policies including endorsements required by these specifications at any time.
d) Special Risks or Circumstances
Aeon reserves the right to modify these requirements including limits based on the nature of the risk, prior experience, insurer, coverage, or other
circumstances.
e) General Condition for Insurances
· The Tenant shall deposit with the Landlord and the Main Contractor the policy or policies and the receipts in respect of the premiums paid, and should
the Tenant and / or the Tenant’s Contractor and /or any other contractor, sub-contractors of the Tenant make any default in insuring or continuing
to insure as aforesaid , the Landlord may insure against any risk which shall have occurred and is to charge the Tenant accordingly. The Landlord shall
have the right to require the Tenant to make any changes to the insurances policies to ensure that such policies cover all risks.
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· The Tenant shall produce such evidence as the Landlord may reasonably require that the insurances mentioned from Section 6.3.2have been properly
affected and maintained.
· Upon acceptance of any claim under the insurance referred to from Section 6.3.2 the Tenant shall with due diligence restore works of damages,
replace or repair any unfixed materials or goods which have been destroyed or injured, remove and dispose of any debris and proceed with carrying
out and completion of the Fit-Out Works.
· The Tenant shall not be entitled to receive any payment in respect of the Fit-Out Work for damage, the replacement and repair of any unfixed
materials or goods, and the removal and the disposal of debris other than the cash received under the said insurances.
· The insurance policies referred to in Section 6.3.2 shall also be extended to cover the defect liability period of the Fit-Out Works.
· The insurance policies referred to in Section 6.3.2 shall also contain a waiver of subrogation rights clauses against the Landlord, the Main Contractor
and their subcontractors.
6.5 Relevant Governing Authority Approval Documents
a) Approval of all relevant Governing Authorities shall be made by copies to the Landlord before the commencement of the Fit-out Works.
b) The Tenant shall ensure that all the submission drawings are incorporated in the appropriate files of the relevant Governing Authorities.
c) The Tenant shall obtain all the clearances and permits required by all the relevant Governing Authorities, by-law and others as necessary for the
commencement of the Fit-out Works and shall pay all the fees in connection therewith.
d) No commencement of Fit-out Works shall be permitted unless all the relevant Governing Authority approval has been obtained.

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6.6 Handover of Demised Premises
6.6.1. Site Inspection
i) Before commencement of Fit-out Works on Site, the Main Contractor, the Landlord's Representative(s) and the Tenant/Tenant’s Authorized
Representative(s) shall conduct a joint inspection of the Demised Premise.
ii) In the event that Tenant assigns Designer(s) or Contractor(s) as his representative, Tenant shall be required to send the authorize Form (Refer to
Form 23) to the Landlord before joint inspection date of the Demised Premise.
6.6.2. Demised Premises Handover Document
a. Subject to any term and condition arisen at the site inspection mentioned in Section 6.5, the Tenant shall be required to sign on the Demised
Premises Handover Document attached in Form 8, confirming the acceptance of the finished works installed by the Main Contractor upon condition
stipulated therein. The Tenant shall thereafter be responsible for the installation handed over.
b. Subject to other terms and conditions for commencement of Fit-out Works on site, Tenant, Tenant’s Contractor and Tenant’s workmen/workers shall
be issued the entry permits (security tags) subject to conditions stated, which are allowing access to the site. Access to the site shall only be permitted
to those personals bearing such relevant permits.
6.7 Penalty for Late Completion
The Tenant shall be liable for the penalty and indemnity for all losses and damages in the manner as set out in the Tenancy Agreement in the event of:
a) Failure to complete the Fit-out Works Tenant will be charged and indemnify for all losses and damages as stipulated in the Tenancy Agreement.
b) Failure to commence the business on the scheduled Business Commencement Date as stated in the Tenancy Agreement, Tenant will be charged
and indemnify for all losses and damages as stipulated in the Tenancy Agreement.
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7.0 TENANT SUBMISSION CHECKLIST AND SCHEDULE
For all Tenant submission checklist and schedule, Refer to Form 1A.
8.0 SCHEDULE OF FIT-OUT WORKS ON SITE
The schedule for the Fit-out Works of the Tenant and Tenant's Contractor shall be coordinated to suit the Main Contractor's master schedule and shall not
hinder the Main Contractor's progress and completion of the Project. Other matters relating to the commencement and completion of the Fit-out Works
shall be as follows;
8.1 Date of Submission for Design/ Technical Specification/Authority Approval
Tenant shall submit the related design drawings/ documents to the Tenant Coordinator for approval before the fit-out works commence (Refer to Flow Chart
No. 1 Section 5.3).
8.2 Date of Commencement for Fit-out Works
Tenant and Tenant's Contractor can only commence the Fit-out Works on Site on a date provided by the Landlord (Schedule up to tenant schedule).
8.3 Schedule of Fit-out Works for Tenant
Fit-Out Works at site shall commence IMMEDIATELY, as per commencement date and subject to the approval installation fit-out design plans in order to
meet the completion date on (as discussed).
8.4 Targeted Dates for Authority Inspections
· Building certification of FFD inspection date is to be advised later. All Tenants Fit-Out Works may stop temporarily on this inspection date if
required.
· Building DOC Inspection and Authority Inspection date to be advised later. All Tenants Fit-Out Works may stop work on this inspection date if
required.
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· Tree Planting Ceremony targeted date will be advised later. All Tenants Fit-Out Works must stop work on this inspection date.
DATE AUTHORITY INSPECTION DESCRIPTION
To be advised later FFD Inspection (Firefighting department) Fit-out debris must be clear and fit-out site must be clear for
inspection.
To be advised later Authority Inspection (Tenant) MOC Inspection Fit-out debris must be clear and fit-out site must be clear for
(Building) inspection.
8.5 Last Day for Fit-out Works
a) For the purpose of work schedule, Practical Completion of all the Fit-out Works shall be seven (7) days before the soft opening of tenant
b) In the event that Fit-out Works cannot be completed in time, and it affects the Main Contractor's master schedule to handing over the project, the
progress of the Fit-out Works may need to be SUSPENDED TEMPORARILY. The Tenant and Tenant's Contractor shall comply with the Main Contractor's
requirements on any matter connected therewith after (Refer to Project Master Schedule).
c) Practical Completion of Fit-out Works carried out by Tenant shall include obtaining of all the necessary approval and clearances from the relevant
authorities which the Fit-out Works shall be completed in accordance with such approval and clearances.
d) Acquiring LPG Test / Certificate
8.6 Cleaning and Merchandiser Display Works
a) NO FIT-OUT WORKS ARE ALLOWED ON SITE, EXCEPT cleaning and merchandiser display works (final date to be advised).
b) In addition, inspection will be conducted by Landlord and Tenant Coordinator on completed shop fronts, signage, furniture display, wall display, etc.
and rectification or touchup works MUST BE carried out by the Tenant or Tenant's representative in order to suit the overall concept of the Shopping
Center. The rules and regulations are now under AEON Shopping Center management.
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8.7 Shopping Center Cleaning and Preparation Work
All Tenant must clean the shop and finishing remaining defects before opening day
8.8 Practical Completion of Fit-Out Works
Subject to the agreement with the Landlord, the Tenant and Tenant's Representative shall certify the date when, in their opinion, the Fit-Out Works
will be practically completed. A Certificate of Practical Completion shall be issued to Landlord together with copies of clearance and acceptance letters
from the relevant Governing Authorities.
8.9 Documents to be Submitted
8.9.1. General Tenant
§ Preliminary Design Drawing Submission (Stage 1)

§ Commented by Landlord/ Tenant Coordinator (Stage 1)
§ Final Submission by Tenant (Stage 2)
§ Commented by Landlord/ Tenant Coordinator (Stage 2)
§ Fit-out Works Period
§ Completion and Stop all Fit-out Works (Inclusive all testing & commissioning)
§ Tenant Preparation Works for SC Opening (Inclusive merchandise display and cleaning)
§ All Shops are ready for SC Opening
§ Shopping Center Preparation for Opening (Tenants are prohibited to entering into SC)
§ Fine for Late Drawing Submission
8.9.2. F&B Tenant
§ Preliminary Design Drawing Submission (Stage 1)

§ Commented by Landlord/Tenant Coordination (Stage 1)
§ Final Submission by Tenant (Stage 2)
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§ Commented by Landlord/Tenant Coordinator (Stage 2)

§ Fit-out Works Period
§ Completion of all Fit-out Works
§ Tenant Preparation Works for SC Opening (Inclusive merchandise display and cleaning)
§ All Shops are ready for SC Opening
§ Shopping Center Preparation for Opening(Tenants are prohibited to entering into SC)
§ Fine for Late Drawing Submission
9.0 General Project Information
G1 Tenant Design Coordination Contact List/ Nominated Sub-Contractor and Suppliers Contact List
G2 Tenant Design Coordination Organizational Chart
G3 Project Schedule
G4 Quotations from Nominated Sub-Contractors / Suppliers
10.0 Forms/ Applications (Form 1 ~ Form 17C)
Form 1 Appointment of Tenants Consultant

Form 1A Acknowledge Receipt of Information
Form 1B TC members introduction
Form 2 Preliminary Design Submission Checklist
Form 3 Proposed Electrical Load Requirements
Form 4 Request for Change Form
Form 5 Detailed Design Submission Checklist
Page 69
Form 6A Site Access Request Checklists

Form 6B Tenant Acknowledgements and Undertaking
Form 6C Fire Protection Work Acknowledgement and Undertaking
Form 7A Entry Permit to Work Form
Form 7B Delivery Request Form
Form 7C Hot Works Permit
Form 7D Wet Works Permit
Form 7E Work at Height Permit
Form 8 Site Handover Inspection Checklist
Form 9 Temporary Electrical & Water Supply
Form 10 Telecommunication Request
Form 11 ID MEP Inspection Checklist
Form 12 Water Proofing Inspection
Form 13 LP Gas System Checklist
Form 14 Permanent Electrical Supply
Form 15 Fit-out Completion Inspection Checklist
Form 16 Fit-out Deposit Release
Form 17A Site Incident Record
Form 17B Site Incident Letter
Form 17C Site Notes
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G1 Tenant Design Coordination Contact List / Nominated Sub-Contractor and Suppliers Contact List
TENANT DESIGN COORDINATION CONTACT LIST

Company Mobile E-mail
Name Position
Name Number Address
Tomokazu Tsuno Project Manager 0948 152 040 tomokazu.tsuno@sembavn.com

(Tenancy Coordinator)
Vu Truong Chinh Tenant coordinator 0977 825 157 vu.truong.chinh@sembavn.com

Nguyen Thu Phuong Tenant coordinator 0344 291 096 nguyen.thu.phuong@sembavn.com
SEMBA
Dang Minh Quang Tenant coordinator 0852 738 275 dang.minh.quang@sembavn.com
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NOMINATED SUB-CONTRACTORS AND SUPPLIERS CONTACT LIST

Liquefied Petrolium Gas (LPG) Sub-Contractor
Company Name: HANOI PETROLEUM TECHNOLOGY JSC
Mobile No. : 0904779088 – 0971541248
Person In-charge.: Mr. Thang
Email : thangnv.pgashn@gmail.com
FFD System Nominated Sub-Contractor
Company Name: NNB Construction
Mobile No. : +84 0933112956
Person In-charge.: Mr. Ngoc
Email : ngocntn@nnbgroup.com.vn
Insurance Sub-Contractor
Company Name: GRASS SAVOYE
Mobile No. : (+84) 934 5050 43
Email : ha.ktn@grassavoye-vn.com
CO2 Bottles Nominated Sub-Contractor
Company Name: AEON DELIGHT
Company Address: 10 Fl., Ladeco Building, 266 Doi Can Str., Lieu Giai Ward, Ba Dinh Dist., Hanoi
Company Telephone No.: (84-4) 6272 8880
son In-charge.: Naohiro Yamamura
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Page 73

ALB-TENANT HANDBOOK (English)

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ALB-TENANT HANDBOOK (English)

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Long Bien Hanoi Shopping Center

1.0 INTRODUCTION ............................................................................................................................................................................. 6

2.0 GENERAL REQUIREMENTS FOR FIT-OUT WORKS ................................................................................................................................ 9

3.0 DESIGN CRITERIAS ....................................................................................................................................................................... 12

3.4.3 Design of Shop Front:.................................................................................................................................................................................................................. 18

4.0 KIOSK GUIDELINES ....................................................................................................................................................................... 43

5.0 REQUIREMENTS FOR SUBMISSION OF TENANT’S DESIGN .................................................................................................................. 44

5.4 M&E Services Procedure ................................................................................................................................ 50

6.0 CONDITIONS BEFORE COMMENCEMENT OF FIT-OUT WORKS BY TENANT ........................................................................................... 57

6.4 Other Insurance Provisions ............................................................................................................................ 62

6.7 Penalty for Late Completion ........................................................................................................................... 65

7.0 TENANT SUBMISSION CHECKLIST AND SCHEDULE ............................................................................................................................ 66

8.0 SCHEDULE OF FIT-OUT WORKS ON SITE .......................................................................................................................................... 66

9.0 GENERAL PROJECT INFORMATION ................................................................................................................................................. 69

10.0 FORMS/ APPLICATIONS (FORM 1 ~ FORM 17C) ............................................................................................................................. 69

1.2 Terms and Abbreviations

Landlord AEON MALL HIMLAM CO., LTD. – Hanoi Branch

Interior Design SEMBA CO., LTD.

2.0 GENERAL REQUIREMENTS FOR FIT-OUT WORKS

2.2 Approvals of Landlord

2.3 Approval of Governing Authorities

2.4 Tenant’s Representative (s)

2.5 Site Measurement

2.6 Site General Notes

c) No sharp edges will be allowed on cabinets or any modules to avoid injuries.

3.0 DESIGN CRITERIAS

a) Ceiling at Common Area

- Ceilings at Landlord's Common Area are of Gypsum Plaster Board.

- Controlled Clear Ceiling Height for Landlord's Common Area (typical):

· 1st Floor - 4,200mm from FFL

· 2nd Floor – 3rd Floor - 3,800mm from FFL

· 4th Floor - 4,000mm from FFL / 7,900mm from FFL

b) Ceiling at Tenant’s Demised Premises

- Shall comply with fire rating requirement of the Authority.

- Ceiling Height for Tenant’s Demised Premises (typical):

Tenant’s Controlled Ceiling Height:

Floor Level Tenant Controlled Ceiling Height

General Tenant 4200mm from FFL

a) Flooring at Common Area: Common Area is finished in compressed homogeneous tiles.

b) Flooring at the Demised Premise:

i.) Floor completed at bare concrete slab, to receive Tenant finishes.

ii) Flooring shall be installed by the Tenant at its own cost.

viii) Raised Floor Kitchen for F & B Tenant.

x) Grease Interceptor – F & B Tenant

• Marble or either approved stones.

3.3 Wall Partitions:

c) Internal Wall Partitions

ii) Acceptable Partitioning Finishing Materials.

• Plastic laminates or wood veneer sheets

3.4 Shop Front Designs

3.4.1 Shop Front Door

3.4.2 Emergency exit door

Shall be installed by Tenant at its own expense, if applicable.

3.4.3 Design of Shop Front:

i) Ground Floor All Tenant:

ii) First Floor All Tenant

• Roller shutters in perforated to be in galvanized with white powder coated finish.

3.5 Shop Front Display

d) Lightings - Refer Section 3.12.8 for guidelines.

3.6 Shop Front Signage

c) The following conditions shall be applied to all the signage:

ii) Signage dimension